The service is terrible. Documents cannot be prepared in advance for the issuance of a car, you have to wait for 30 minutes. The original spare parts on the fret are also of terrible quality. The original pads were put on - a squeak at every braking - while the service charges money for re-checking the brake system - everything is fine, such quality. I had to install others on a third-party service. Filling out the service book and resetting the inter-service one is done every other time. They take 30 rubles to the car wash - it's just a body wash. It is not clear what is included in the comprehensive check - after the last check, the dimension was not lit alone, no one noticed, most likely nothing was checked at all.
Excellent service. The prices are a bit high, but this is an official service. So if it's not a pity to overpay a little for peace of mind in terms of the quality of work and spare parts, I recommend it.
I went there to ask about the purchase of Lada Vesta. The consultation was at a high level, everything was shown and all my questions were answered, well done!
I contacted the service.Oleg the manager, handsome!!! He listened carefully to what was needed from him, found a story, remembered the client and the car, put it in the queue - an attentive, courteous professional in his field.
I bought a Renault Kaptur. I am happy with the car, but not with the work of the service. The attitude towards customers is disgusting. How many times have I asked questions, they always have 2 answers: is this a non-warranty case or is it a design feature. Every time they promise to do the work in a certain time, as a result, this time can be safely multiplied by 2, or even by 3, very slowly. The company reviewed the hood loop, as a result, this loop was changed without my consent. I have repeatedly handled extraneous engine noise under warranty. When contacting the master, he did not hear this noise, and after the diagnosis he offered to change the timing belt and generator set at my expense, allegedly these belts make noise. The warranty is over. The other day I went to change the belts, rollers, pump. As a result, they did it all day, instead of the promised 4 hours, and said that the extraneous noise was coming from the air conditioner compressor, and not the belts, as it was before. And in addition to everything, the cooling system was badly de-ventilated, about a liter of antifreeze was added, and they also forgot to put old spare parts. And I also forgot to add, in the work order, it is unclear how, without my knowledge, a complete diagnosis of the car was added for 35 rubles. You can write a lot more. In general, I will most likely not contact them anymore and I will not advise their service!
I bought a Renault two years ago and went through two tests. I have no complaints. The husband "took out their brains" at the first stage, and they all stood it correctly. In the end, I'm happy with everything. I don't really look under the hood, I don't torment my husband with requests for car maintenance. I hope that everything will continue to be fine. It's expensive, but it's expected. If you only pay once a year, then it's not very expensive. I'm glad I bought a car before the price went up.
Master Oleg, deceives and gives customers unnecessary additional expensive equipment for cars (films, mats, extended warranty, anti-gravity, multimedia, tow bar, replacement of all kinds of liquids that could not be changed, etc.) in the order-order adds extra work that was not done with your car so that locksmiths close the working hours. He motivates this by the fact that his salary will be recorded from these records and he will receive fewer fines from his superiors. He smiles at you in the eyes, and insults you behind your back. The service is very poor, the locksmiths are not competent, they make mistakes in the documents.
The official Lada service is very good, permanent promotions plus their savings card. As a result, it turns out to be high-quality and relatively inexpensive
They sell well, managers work intelligently, responsibly and quickly. But the service is terrible. Firstly, if something is serious, the car goes into service for a couple of weeks. In addition, crazy money is paid for branded spare parts and work. Car washing is necessarily included in the bill, although after it there are blurred dirt spots on the body. When the warranty service ended, we switched to our trusted service technician. He found that for three years the filters had never been changed, although, according to the salon, this was done with every service.
The recommendation is that you can buy a car, but immediately get out of the salon and do not contact their service.
Beautiful words and stable intonation do not compensate for the unacceptable registration and issuance of documents during the sale: instead of the original, they issue a copy of the document from the supplier's RM, not certified with the original seal, but their branch, as a result of which, after queuing all day for registration with the MRO of the traffic police, they do not accept this film gramophone, they unfold it. And at the same time, it turns out that the salon does not make a request to the Chamber of Commerce and Industry, which is then done by the traffic police, but this can be expected for 2 WEEKS!!!As a result, there are no numbers, the car is standing in the cold.... Isn't that crazy???? And Who will be responsible for the lost time and idle car in the cold?????
The car was 2.5 years old, I caught a dog with a bumper, smashed the bumper and the belt protection inside , the bumper was replaced and the hidden damage was collected on the ties and they didn't tell me about it, by chance I saw it myself, I called and was surprised oh well, there was no this spare part, and no one knows about the inspection there. When buying, everything is already so good and everything is without problems. my question is Sandero and reverse gear is not always turned on (I was told this is how it should be at the factory)))are there people with this problem?
I do not recommend it.
When I bought a car, they said that you can not look anywhere, drive and not suffer, because the warranty. I sold a car. 2 months before the end of the warranty, the oil was kicked out of the gearbox. It's started... And who gave you the protection of the checkpoint, although only their car was serviced and they put all the extras, and this is a non-warranty case, etc. But what about the promised, you do not need to look at anything, the check will light up - go and repair under warranty. The new owner will go to court.
3 stars for normal service at the beginning of operation.
Disgusting. Service. There are no words. Oil change 3.5 hours!!!! This is beyond the limit. A simple tire service takes 2.5 hours. Is this on purpose so that they don't go? Body repair is not difficult for 3 months. I don't want the enemy to come here.
It would be nice if it hadn't been that long. To perform THAT1 for 5 hours, in my opinion it is too long. The replacement of the rear view camera under warranty also lasted more than 4 hours.
I put the DUSTER on maintenance,.... one of the workers drove it backwards into the column.... they promised to restore everything. They did an ugly thing... They didn't even clean the seams... It's like on a collective farm... At least it wasn't painted with a brush.
Renault Koleos 2019. I contacted the service with a problem. The chrome door linings were corroded after the first winter. They gave an answer, in the photo. Well, then. I thought they wouldn't want to be nice. We will resolve the issue through the court.
And future potential buyers, think about it before buying a Renault: the car is just over a year old, and it started to rust.
I'm just shocked by this office....This is an outrage.. I went to get a new car, so these dealers asked for money for it.....they did not agree to all my persuasions to give me the car without money....such organizations have no place in our wonderful city
Despite the relatively high level of service, the extremely high cost of a standard hour of work is striking. Also very expensive branded accessories. In general, when making a decision about servicing at a dealership, and even more so about extending the warranty, you should thoroughly weigh the benefits and costs.
I applied for a 3rd car service.
Oil change and so on.
Everything is clear, everything is at the appointed time. We issued everything at a discount, carried out a full diagnosis.
We completed everything in an hour and a half.
Competently, efficiently, on time for adequate money.
Excellent service, competent staff in their place. For better service, I think you need: 1. For residents of the outback, how to get to the payment points. 2. Where these points may be located in the Brest region. 3. For those who are waiting for the service of a car bistro or pit stop.
The service is excellent, but the quality of the work performed left an unpleasant residue a couple of times (before minor repairs, those were done.car wash and probably did not do a preliminary washing of sand and dirt, as a result, many small scratches on the windshield diagonally from top to bottom along the entire plane) noticed only a day later, when the weather became sunny