Renault
152 reviews
April 27, 2021
Everything is well maintained.. It only spoils the mood that there are no consumable spare parts.... I arrived 120 km away for diognostics, a malfunction was found and there is nothing to replace it with..... This is not right... Therefore, it is necessary to correct this shortcoming....
See original
7
3
June 23, 2021
As soon as the warranty period is over, the salon is no longer interested in you.
The time spent is not commensurate with the work performed. Sensor replacement takes 5 minutes, and 2.5 hours were spent, not counting the time on the road. The service station is designed only for scheduled maintenance.
See original
8
April 17, 2022
Good quality of work and details. Reasonable prices for the dealer.
See original
1
3
July 3, 2020
There is NO guarantee! Anyone who applied for a warranty knows that if you apply as part of a warranty repair, they will try to deny you a warranty for various reasons. It seems that the official Renault dealer Toft LLC has a task to earn more money from customers and they are not interested in those consumers who have addressed breakdowns and defects within the framework of the car warranty. I have repeatedly encountered such an attitude, in particular, I was refused more than once in the warranty repair of a new car purchased from them. Their service begins with the words: "You know that your repairs will not be under warranty!" Moreover, they say these words even before the inspection of the car. After reading the information on portals and forums on the Internet, I realized that my case is not an isolated one. When buying a new car from them worth more than $ 35,000, I hoped that I would have no problems and questions related to the repair of the car - under warranty. Be prepared for the fact that you will have to repair the warranty car at your own expense! My car is less than 2 years old, has a mileage of 70,000 km and I was billed for the last repair of more than $ 1,000. Do not believe their "beautiful" words - in fact, the opposite is true!!!
See original
23
October 9, 2021
Terrible service. They cannot replace the windshield for more than 3 months under insurance. They are waiting for the term of the CASCO contract to expire so that they can make repairs at their own expense.
See original
5
February 23, 2023
Much better and cheaper than in Russia
See original · Русский
2
February 13, 2021
The level of competence of the sales manager is average, there was no interest in selling, credit programs were also offered very dryly and uninformatively. I don't want to go back to the salon
See original
4
2
December 16, 2020
The service is below the baseboard. Of what I asked you to do, except THAT, nothing was done. It's easier to go to another service. And it's practically a new car. The constant squeaking of the rear brakes is infuriating. No one even bothered to clean the carbon deposits on the disks, even though they asked to do it. If it wasn't for leasing, I would never have come here.
See original
5
4
May 6, 2021
The service could not be worse, they drove the car to the planned one, instead of the declared 2.5 hours, they waited 5 and took it away with persuasion.
A couple of days later, we arrived by appointment, we needed to fix something and the situation repeated itself.
See original
13
1
March 11, 2020
I would like to express my deep gratitude to the master of the service center Artyom for the efficiency, speed and, of course, quality in the body repair of my car.In less than a week, I received a car, considering that the body repair is carried out in Minsk.Renault-Gomel, you guys are on top as always!!!
See original
2
9
September 18, 2020
Today I visited the dealership for diagnostics
I made an appointment in advance, arrived on time
They took the car, warned, and waited an hour and a half
In fact, I waited THREE HOURS
When the printout was given, it was written: washing 0.5 hours; diagnostics 0.3 hours
It turns out that my car was occupied for less than an hour, and I sat for THREE
WHAT IS THE ATTITUDE TOWARDS CUSTOMERS?
See original
11
1
June 14, 2021
You are a little savvy with sales before going, it is better to clarify what you want and what promotions are valid, as well as the conditions of banks to which they have nothing to do.
See original
3
July 19, 2021
They saw off my Lada Vesta. Everything went culturally, strictly and competently. Keep it up !
See original
1
3
February 25, 2023
The service is at the highest level!
See original · Русский
3
March 18, 2022
Good service. If only the prices were lower, or a little more.
See original
3
3
January 14, 2021
The service is terrible!Warranty cases are past,are denied from any work related to the warranty!The car wash is disgusting, cars fitted for THAT do not take a long time to work, and the crazy ones take the money!! NOT WITH MY FOOT
See original
7
2
August 19, 2019
Due to the incompetence of the staff, I now drive a mechanic, and initially they verbally said that there is a car with automatic transmission, but in Minsk, if desired and paying for a car, 1-2 days and the car is yours, in fact : on this day I sell my car, a deposit was left by the buyers of my car, I come to order a car tomorrow with automatic transmission, but it turns out, they made a mistake, there is no car with automatic transmission - the possibility of delivery is approximate , in 2-3 months - the year was ending, my work is related to the car , I can't wait, I had to take it on a stick, and even no one offered any mats as a gift, I told them , soften the sediment, give at least something like lockers, mats or some other small thing. , Nothing 1 time apologized and that 's it , I bought a second car from them for cash, in five years, I don 't want to change the brand, but I definitely want to go to the car dealership, I'd rather go to Bryansk, they treat customers better, and extras are given just like that, but here they didn't give me their joint, and in in the end, there is an off. Dealer and the prices are lower
See original
17
1
July 20, 2021
I came to replace the oil and filter, the receptionist said I have a dirty car and I need to wash it from them.... How clean is it for them then!?)) Disappointed....
See original
5
February 12, 2019
We were with my wife more than once. Friendly staff, but that's how it should be. Everything is polite and cultured. Your wishes will not be ignored. We bought a car. No comments or complaints. We have already passed the first ONE, everything is at the highest level. We issued a loyalty card before passing the TO - discount is always nice! We were satisfied.
See original
4
2
February 14, 2022
The service is normal and the craftsmen are well done. Patience at all
See original
3
May 21, 2021
I call within 40 minutes at the specified numbers, either busy or not picking up the phone)) You can immediately see a serious office that sells serious cars!)
See original
7
1
February 11, 2020
There are no better old ones, but that I have a passat b3 in a station wagon 1,6td.for 26 years now and how the whole body and engine sings from the store, and what about logans will be by the age of 15 and eats like a horse. I filled 30 liters in the passion and drove for a month. and how much space is in the passion .In Logan, like in a tin can, you can't breathe, you can't fart.
See original
8
4
May 4, 2021
The service is excellent!;) The guys are polite and patient, well done!)
See original
1
5
August 3, 2021
Good service. But the results of suspension diagnostics are different every time, although nothing has changed. It's unclear!
See original
2
3
September 12, 2020
Thanks to consultant Anton. He worked with such a demanding client as me with great professionalism and earned only positive feedback.
See original
2
3
July 20, 2023
Good service
See original · Русский
2
2
March 20, 2021
I applied without recording everything was fixed on the same day, of course I had to wait for a free window, but this is not critical.
See original
3
2
September 18, 2020
We bought a car there. We are satisfied with both the car and the quality of service. Guys, well done!
See original
2
3
August 25, 2020
So far, the service is fine, but the price is not much. There is the necessary equipment for car maintenance.
See original
November 26, 2019
He repaired the equipment for the service at this enterprise. As a result, they refused to pay, explaining that such a node does not exist in the machine (rather, they simply did not hear the word "incremental sensor"). Total: either they are cheap, or it is simply dangerous to drive on their cars, because the machine, which is faulty in their opinion, continues to service the car.
See original
6
3
January 18, 2020
The service is excellent.they explained everything politely and culturally.I liked the test drive on Arkana.Thanks to Olga.Keep it up.
See original
3
5
December 4, 2021
Thanks a lot to Tatiana, we liked everything
See original
3
2
June 5, 2022
A mediocre office, they only know how to sell!
See original
4
July 19, 2022
Aesthetically pleasing 🙂practical 🖐
See original
2
September 11, 2021
Beautiful interior and courteous staff
See original
3
2
May 17, 2022
Everything is on the level, the officials, what can I say.
See original
2
May 27, 2021
Terrible salon. There are rotten people behind the beautiful costumes. They say one thing, they do another. I do not recommend it
See original
4
1
October 11, 2019
The center is great, the staff really liked it. However, I bought the car from another manufacturer
See original
3
6
May 15, 2022
All cars from 70,000 rubles ((
See original
3
September 19, 2022
Everything is fine :)
See original
2
2
February 7, 2020
Just the bottom. It is long and tedious to describe all situations. But it's the worst service I've ever seen. It's a pity even one star, but the review does not pass with zero..
See original
11
3
June 7, 2022
They don't sell oil for topping up
See original
1
August 15, 2020
The workers are experienced, the craftsmen are polite, but it is very expensive for them to repair something.
See original
2
December 3, 2019
Thanks to Anton and Julia. Everything is accessible, fast, and professional.
See original
4
4
June 26, 2019
The service center service is excellent.
Friendly staff. High-quality work
See original
2
2
May 27, 2020
Excellent car dealership, excellent service. I advise all Renault and Lada car owners
See original
3
3
March 16, 2021
Consultants do not always talk about "pitfalls" when buying...
See original
3
1
May 8, 2021
I came for an interview, the manager asked stupid off-topic questions, said he would call me back, didn't even bother to dial
See original
2
August 9, 2019
Excellent car dealership, good staff, explain everything in great detail and clearly.
See original
4
4
July 9, 2018
Very good and responsive craftsmen sorted out very quickly and professionally the repair of my RNO scene and quickly carried out repairs.
See original
3
4