Renault
152 reviews
August 27
I didn't like the work of the service very much. First of all, it took a very long time, instead of 5 hours, the work took 9. Secondly, the malfunction of the car was not detected. They impose non-mandatory work. As a result, the car remained defective, money and time were spent. Those works that are not diagnosed are written in the order that the client refused, but in fact they do not have time. Further even more interesting, on 22.08 I signed up for a re-diagnosis on 27.08, since the car was not repaired. The application was accepted. On the morning of 27.08, a call comes from the manager and says not to come, we will not help in any way, we did not inform earlier because it was the weekend.
In general, I do not recommend the service.
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August 27
If it were possible to put -1, I would put it, the work would be off, sorry if it were done for free.They made a diagnosis and allegedly found the cause of the malfunction, a part was purchased, it was replaced in the service, but after a day it turned out that nothing had changed, as a result, the problem was not fixed, they contacted the service,said come we will figure it out, as a result, on the day when it was necessary to go and the person is already on the road, and this like 180 km. they call and say "don't come, we won't do anything to you, we did everything, we couldn't call you earlier, we had a weekend"For 5 days there was no time to call and clarify the situation.Unfortunately, customer orientation is zero, the service is very lame.
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June 5
It's been a very long time. The managers are excellent, real professionals. But before the service, it will take you 8 hours to do some little things (oil service + steering tips), the documents indicated 2.4 hours to order outfits.
Spare parts are supplied with analogues, the oil is now poured not the original but some kind of analog, the filter is most likely also, I have not checked yet, I returned late at night, because they kept me in service all day.
The honey in the headlight was set crookedly, the corrector of the left headlight stopped working where the replacement was made.
The bill included a car wash, although he arrived in a clean car, brought the midges from another city on a frontal, and drove back with them.
The documents from the glove compartment ended up in the back seat, although no work was done in the glove compartment and there was no need to climb there.
The car calmly left the territory of the dealership for a test drive in front of my eyes, although no one warned me about it, estimate my surprise.
In general, it is a complete disappointment. It used to be much different ..
5 stars only for the hard work of managers and for their approach to work and strong nerves, it is clear that they do not care that you have become a hostage to the situation, and as for that, I do not know where the leaders are looking ... everything is being done so that you change the place for the planned maintenance as soon as possible.
It's a shame when you buy a car for cash, agree to a hard hat, buy tires, extras, and so on, but in the end you're disappointed in everything.
I will definitely change the service, this is already the edge 😖
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August 31
The staff doesn't care about the customers. They came with zero attention, the main thing is to sit on the computer and discuss someone's photos (it just became interesting and I had to peek at what they were so busy with) as a result, compared with the rest of the car dealerships, they looked behind and left, there was no attitude towards customers.
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May 5
Everything is fine, the staff is polite, the car was made qualitatively, I would like to have free coffee machines, since it took a long time to wait, and the prices are not small, but it was worth it)))
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July 31
I bought a car, everything is fine! The attitude is excellent, the staff is attentive and helpful.
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March 25, 2023
A very convenient work schedule. The staff is very polite, friendly, try to help and advise in as much detail as possible. Comfortable waiting areas for both adults and children. There is a bar on the second floor where you can sit, relax, and drink delicious coffee. And the building itself looks modern and representative.
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February 17
Excellent service, all specialists are competent, polite and attentive to each client! I have been driving for 5 years, no questions have ever arisen! I was satisfied after each visit! It's a pity that Renault has left our market (
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August 12
The attitude towards customers is lame, to put it mildly, I do not advise anyone there to do anything and be serviced, indefinitely, expensive and not very high quality!!!
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1
September 30, 2023
Excellent service. In my opinion, one of the best in Belarus. It is worth noting polite, fast and high-quality service. Very competent staff and of course adequate prices
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February 25
If we talk about the salon, there are no complaints. Well, the corresponding car arrives for maintenance - Mitsubishi Outlander. Despite the sanctions, the spare parts are all there, and the dealer carries out maintenance on time. Managers are sane. It's a pity that the Chinese are so good. It would be nice if the legendary Japanese brand was returned.
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July 16, 2023
I have always served am in this service, considering it more expensive, but specialists. And the campaign is in vain. This year I did WHAT I was advised to change the timing belt (I drive a little, I do it not by mileage, but by time). I arrived and changed it. As a result, after the replacement, the next day, when the engine was started, a whistle appeared in the area of the drive belt. When contacting the service again, they invented the reason: a stone got under the belt, you are to blame, pay for the work. I think it's the fault of the service, specifically the mechanic, who apparently did not correctly install the part. A lot of questions remain: I drive on asphalt, protection is installed. Even if a stone had hit, most likely the belt would have been torn, and the sound lasted for more than a week. I think they cheated, covering up their poor quality work. They are not customer-oriented, they cheat, they cheat for money! It is better not to apply! Disappointed, I will look for another service.
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5
February 16
Pleasant service. Friendly service. Most cars are available with the possibility of a test drive. It should be noted that a significant commission is possible when calculating with a card. Pay attention to this.
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1
September 8
A standard car dealership. There is practically no choice. The staff is friendly but nothing more
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October 12
The staff is good-natured, but it's a pity that nothing is available for Renault, not even oil...
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March 12
I signed up in advance on 02/24.24 to replace the power steering tube of the LANCER 9 35-65BI 3 vehicle, the work was not done, I went to see the head. Despite his instructions, they found a way not to do it. They impose works that I did not order. I am ashamed of this attitude.
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August 15, 2022
The building has comfortable recreation areas, but there is one advertisement on the TV screens, so you will not have enough patience to see it for 3 hours, even big advertising fans.There is a bar on the second floor.The air conditioners are working.The staff is friendly.The girls are probably the most beautiful and you can watch them for all 4 hours.
And as for the maintenance, I have no complaints about the first repair of the car, the time it took to work is what it should be.With mandatory washing.But the second time, computer diagnostics with checking the oxygen sensor took 5 hours.And the paperwork to pick up the car takes another 46 minutes and this is not the limit, since the car is still languishing in the parking lot in a closed area.Well, for all the 3 hours and 41 minutes that we expected, we were not kicked out of the salon.
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February 10
The quality of service is good, they find the problem and solve it in a short time, even taking into account the delivery of spare parts. They do not impose unnecessary work. Feedback.
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February 4
I applied to this service after unsuccessful repairs on another one. They took a very responsible approach to solving my problem. The problem was in the electrical part of the starter winding, I threw away a lot of money at another service and instead of solving the problem, the car was turned into a brick. They immediately helped to solve all the malfunctions (there were many of them), get to the bottom of it and fix the root problem. I applied a lot to some services, but only here I realized what the approach to the client means. Special thanks to specialist Egor. They even gave a discount on the result. I will definitely contact you here again.
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3
July 29, 2023
Something is changing, and something remains the same, but timely maintenance of your car should be constant. It's good when you know where to go and where they're waiting for you. The main thing is that we rely on specialists.
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December 26, 2023
The guys are professionals in their field, they always call back, the quality of work is very good.
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November 13, 2023
Previously, they said by phone that there was a software update for Renault, but it might not help, and on arrival they said that they did not have access to the Renault database, but they were traveling from another city. I drove back.
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April 26, 2022
A beautiful salon. Polite staff. The cabin is clean and tidy. Even the kids have a little lesson in the form of drawing. The choice of cars was pleasing until this year. I don't know what will happen next....
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January 11
The car dealership is quite versatile with a choice of cars for every taste. I recommend.
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3
November 2, 2022
10/25/22 I went to the salon, the trunk did not open or close with the key, they did it for me in 1.5 hours. The trunk lid lock drive rod was reinstalled. I left happy, but already on 10/29/2022 the same problem with the trunk was repeated. On 11/01/2022, I applied again to the salon and was accepted without an appointment. I waited for more than 3 hours. As a result, the trunk was made, BUT THE PLASTIC LINING OF THE TRUNK WAS BROKEN. WHEN ACCEPTING THE CAR, THE MASTER SAID THAT IT WAS SO. I was extremely dissatisfied and upset that my clients could be treated this way. 02.11.2022 I went to figure it out, looked at the cameras there is nothing really visible and the head of the service said that this happens in these cars. Nonsense. Before that, I used the same car and everything was fine. Therefore, before giving away your car, take pictures for your own safety. It's a shame to the point of tears that this can be the case
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5
April 18
I suggest adding 220V outlets in the waiting area for charging gadgets. You have to wait for hours.
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1
1
February 5, 2023
No matter what anyone says, but since the purchase of Lada Ixray, which I am delighted with, the service is excellent. The service is high-quality. I've been driving for the 5th year, I like that everything is in the computer that has been changed, that needs to be replaced. The masters are smart, they will tell you everything, advise you. The prices are the same as in other services.
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April 30, 2022
The guys are working clearly. There are many interesting programs for customers of supported machines. But the prices for the work are a little too high. The necessary spare parts are not always available. Sometimes you have to wait for the right spare part.
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February 3, 2023
Polite staff. The car was repaired well, I have positive impressions. The guys are great, they work well. Thank you.
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January 7, 2023
I am serviced by a RENAULT service station. When there are promotions, the prices are very pleasant, some are cheaper than in other services due to discounts on parts and oils. The works are expensive, but that's why they are official.
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November 25, 2021
The official representative of Lada in Gomel. Beautiful and convenient design. Excellent service. The guys try to help in everything, simplify the paperwork procedure and save customers' time as much as possible. I would like to say a special thanks to Sergei and Ekaterina.
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June 28
After buying a car, the service is below the baseboard.
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March 3, 2023
I did THE duster 1.5 diesel in May 2022, I asked to return the fuel filter. Deceived! They put it with a new diesel duster. When I voiced the problems in the car, namely floating revs, they sent me a fuck with the wording saying that the fool himself was pouring garbage into the tank... And they charge very good money for THAT!
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December 6, 2022
Of the minuses, it is worth noting the waiting time (you arrange for 10:00, and the car is driven to the locksmith only by one, by two; and I am from another city, I have another 150 km to go), and the fact that they are constantly trying to sell deflectors for windows, and I am a non-smoker, why do I need them.
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July 26
Very disgusting service
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1
February 28, 2023
Young, sociable guys, thank you!
They are attentive, they explain everything, the service is good.
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1
July 16, 2023
Everything is fine. I maintain and repair my car only here.
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2
June 1, 2022
The quality of the work is good, a wonderful cozy lobby for customers, installments on the purchase card for 4 months, but the prices are too high
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3
August 31, 2023
The quality of services in 2023 has improved compared to what it was before. Therefore, 5 stars
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August 29, 2021
The most disgusting service in the republic. Toft simply does not have warranty cases, the attitude towards customers (sorry) like cash cows. The cars, despite the Russian assembly, still suffer criticism, but the service is. One star for the replacement of the casco glass.
I will add, during the warranty period, my husband got into a small accident, 1 body element (bumper) had to be painted, because Minsk produces bodywork, they asked to sign a permit for transportation by car carrier. It seems to be a standard procedure, but after 2 years, when polishing it turned out that my car was broken, the arch and trunk lid had to be repainted, because these craftsmen (they would have torn off their hands) spared the varnish and applied it with a very thin layer. When accepting a car from repair, a mosquito will not undermine the nose, to whom I could then prove them wrong if the elastic band under the arch began to lag 2 weeks after acceptance, and how could this be linked to damage to the body?
So draw conclusions, gentlemen, if they cannot fix their own jambs properly, will they they are interested in fixing other malfunctions.
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July 16, 2021
I was forced to contact the Renault service center in Gomel under warranty with a malfunction of the dashboard, which appeared randomly, it was not possible to intentionally cause it (periodic flickering and fading of the digital speedometer readings). At the next manifestation of the flaw, it was recorded on video with the display of the car's VIN code, which was transmitted to the master when contacting the service center. The car was in service for 10 days, during which all fault diagnosis ended with the on-board computer error scanner reading, despite the obvious presence of signs of electrical malfunction. Referring to the absence of errors in the computer's memory, no further diagnostics and search for a breakdown were carried out. My request to check the electrics of the car was refused by the master. That is, the service staff did not even try to find a breakdown, but they offered to do it on a commercial basis. They also rolled out 15 liters of gasoline for "diagnostic" tests, simulating violent activity. So Renault Gomel is an ordinary charade with an official nameplate.
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November 9, 2021
In the 3rd year of operation of the car, there were problems with the paintwork, and in particular, cracking of paint in the drainage gutters from above the roof in the rear of the car, as well as paint bloating under the license plate lighting on the trunk lid. The elimination of defects under warranty WAS REFUSED, because you see, the factory recognized this case as non-warranty, although the salon assured that these problems are eliminated under warranty. Previously, they were eliminated precisely, but now the plant has changed its policy in this direction. finally. Upon subsequent appeal to the seller with a claim, it was decided to eliminate the above-mentioned defects within the framework of loyalty to the customer at the seller's expense. They were eliminated efficiently, without comments,
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December 26, 2021
Polite staff, there is all the infrastructure, recently an office of MTBANK has appeared. Comfortable chairs in the waiting area, coolers, clean toilets.
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August 31, 2021
The service is disgusting. There is a feeling that he has returned to the "gangster nineties". Having a car under warranty does not give you, absolutely, any guarantees. Every employee I haven't had the pleasure of talking to has left me feeling like a fortune teller on the market. 2 months before the end of the warranty period, I applied to fix some defects. Yes, minor defects have been fixed. But on the issue of automatic transmission, for almost 2 months of requirements, they did not even bother to provide a diagnostic report.
But the amount of 3,500 for repairs was announced to me
several times.
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August 7, 2022
The quality of the work is excellent! The expectation stated corresponds to the expectation! The staff is helpful! The attitude is great!
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December 13, 2021
It is difficult to get to a scheduled time at a convenient time for yourself, the staff is friendly until you buy a car from them, then their task is to empty the client's wallet as much as possible, there were nuances about the car, but the zeal of employees to refuse warranty service is massively high. I do not recommend it.
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July 9, 2022
A terrible place, if you have a new car, then the guarantee is pumping out money, brazenly, and if there is a breakdown under warranty, they will suck out the whole brain just so as not to do it, but the breeders work
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5
November 9, 2023
Space prices for maintenance and repair
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May 11, 2023
There is something to strive for.
The only thing is that they are not customer-oriented....
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3
November 6, 2022
Of.dealer as always in front of the whole planet! The prices are sky-high. I don't understand at all how they are still afloat?!
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