Renault
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Awtacentr Reno
191 m
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152 reviews
August 27
I didn't like the work of the service very much. First of all, it took a very long time, instead of 5 hours, the work took 9. Secondly, the malfunction of the car was not detected. They impose non-mandatory work. As a result, the car remained defective, money and time were spent. Those works that are not diagnosed are written in the order that the client refused, but in fact they do not have time. Further even more interesting, on 22.08 I signed up for a re-diagnosis on 27.08, since the car was not repaired. The application was accepted. On the morning of 27.08, a call comes from the manager and says not to come, we will not help in any way, we did not inform earlier because it was the weekend.
In general, I do not recommend the service.
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August 27
If it were possible to put -1, I would put it, the work would be off, sorry if it were done for free.They made a diagnosis and allegedly found the cause of the malfunction, a part was purchased, it was replaced in the service, but after a day it turned out that nothing had changed, as a result, the problem was not fixed, they contacted the service,said come we will figure it out, as a result, on the day when it was necessary to go and the person is already on the road, and this like 180 km. they call and say "don't come, we won't do anything to you, we did everything, we couldn't call you earlier, we had a weekend"For 5 days there was no time to call and clarify the situation.Unfortunately, customer orientation is zero, the service is very lame.
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June 5
It's been a very long time. The managers are excellent, real professionals. But before the service, it will take you 8 hours to do some little things (oil service + steering tips), the documents indicated 2.4 hours to order outfits.
Spare parts are supplied with analogues, the oil is now poured not the original but some kind of analog, the filter is most likely also, I have not checked yet, I returned late at night, because they kept me in service all day.
The honey in the headlight was set crookedly, the corrector of the left headlight stopped working where the replacement was made.
The bill included a car wash, although he arrived in a clean car, brought the midges from another city on a frontal, and drove back with them.
The documents from the glove compartment ended up in the back seat, although no work was done in the glove compartment and there was no need to climb there.
The car calmly left the territory of the dealership for a test drive in front of my eyes, although no one warned me about it, estimate my surprise.
In general, it is a complete disappointment. It used to be much different ..
5 stars only for the hard work of managers and for their approach to work and strong nerves, it is clear that they do not care that you have become a hostage to the situation, and as for that, I do not know where the leaders are looking ... everything is being done so that you change the place for the planned maintenance as soon as possible.
It's a shame when you buy a car for cash, agree to a hard hat, buy tires, extras, and so on, but in the end you're disappointed in everything.
I will definitely change the service, this is already the edge 😖
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