Lada
118 reviews
September 13
The skill level of the masters is questionable, if you say it mildly and correctly. Salespeople work at a high level, the level of communication with the client is decent. But after you purchase a car and become a customer of the service department, you will feel the difference starting from the master receptionist. As long as your car is under warranty, there is nowhere to go... At the same time, there are concerns that such a service does not benefit the car. I was faced with both poor-quality installation of extras when buying, and with the implementation of maintenance. If you want everything to be done and even carefully, you need to stand over the master, but they won't let you do that...Actually, the receptionist also in no way controls the completion of the work by the master, and it is strange that if there is a large list of works carried out at the same time, the technological map of the process is missing at the master's workplace, and it was not noticeable that the master turned to it during the execution of the work. I doubt that it is in his head, because even the cabin filter does not know where it is located in the serviced car. Everything is done carelessly... As a post-warranty service, it is better not to contact.
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5
November 7
This is not a salon, this is a horror! Sleepy flies move faster! I was making out a car - I waited for an hour and a half for 3 pages of a typical purchase and sale agreement! I issued an issue in another city, as soon as I left - problems began! They do not know when, then they are not ready, then they did not issue the documents correctly, but they will redo them for issuance.... In between, he tries to get "mandatory" insurance, which generally does not have to be issued from them, and in general, a hard hat is not required to buy a car. They just took out the brain until he yelled. Then it turns out that I have to go to them again, because antikor can only be done from them. They said the procedure would take three hours. We have recorded the time for the week ahead! I arrived on time, I've been sitting for five hours and there is no end to the red tape!
I DO NOT RECOMMEND IT!
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1
August 25
Good service. Pleasant communication, everything was shown and told in detail.
I would like to praise Anton's manager, - he showed all the new models and told about the advantages of each of them, and about the conditions for crediting car purchases. I recommend
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July 30
We bought LADA VESTA SW CROSS in this salon .The salon leaves a pleasant impression.We did not have to wait long, but solely because the specialist was busy, the consultation of the manager Sidorovich Ruslan in the process of work was competent and understandable, we were constantly in touch on any issue and were very grateful to him. I would like to wish you all success in your work, not problematic clients, and always stay on the market in the field of your services.
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2
July 16
Terrible approach and attitude to customers. I can't get through to any of the numbers. I have witnessed more than once how the managers of the service department just deliberately ignore incoming phone calls. So today, on July 16, I could not get through and find out if my warranty spare part had arrived and sign up for service. The level of service is the worst one can imagine. So be patient and don't expect to get to the service one call at a time, as it was before. And unfortunately, the car center does not want to work better and the management simply does not care about people. Thank you very much....
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5
August 9
Excellent service. A positive team. Manager Dmitry is well done, helped with the choice, knows how to sell professionally. It's worth buying here.
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May 26
I bought a car through this salon. The deal was signed with a manager named Alexander, but I want to thank the manager named Dmitry. It was Dmitry who advised us for the very first time, and helped us with advice when we turned to him. However, our haste prevented us from completing the purchase with his participation. But in the ranks of service managers there is a specialist "not very". I tried to solve the issue with him twice, and to no avail. It was only the third time, with another manager, that my question got off the ground.
I don't remember the names, I'm sorry.
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August 9
A cozy atmosphere, friendly staff, a cafe is certainly not enough, for those who expect, only tea can be drunk from the vending machine.
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September 22
Car interior. Everything was suggested and consulted. The repair was done perfectly. I will always come here.
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October 2
Terrible service! I don't recommend it to anyone, honestly!!! Deception at every turn. They invent additional jobs that are not needed to withdraw more money from you, it's better to look for another service, my advice to you!!!
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2
May 30
Good quality of work, high attitude to customers, responsive staff, waiting time sometimes leaves much to be desired, well, it's understandable they don't go for bread
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October 1
Carefully.
But.
During the time that I was in the salon, not a single seller reacted to me. I think that in such places, you should, like, greet the customer at the entrance.
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April 18
I bought a car here. The manager Dmitry served, I had a very good impression and it was especially pleasant that on the day of my appeal on March 8th, after the service, he congratulated me and presented me with a bouquet of flowers.
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November 14, 2023
Everything is clean and tidy. The staff is friendly and competent. Of the minuses, additional equipment to the car is mostly absent, you have to constantly wait. Well, what else, a new car is a new one!
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September 24
The service level is at zero. We signed up for a bearing replacement, waited three hours to find out that they needed to be ordered. And come back in a week.
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1
November 4, 2023
If you hope that something will be fixed for you here under warranty, then forget it. A million excuses, deceptions and references to design features. Prices for bodywork are exorbitant. As much as they ask for the coloring of one element, which is about 250 cu. at the time of writing the review, I did not expect in any way. For this money, a professional girl in a bikini from the cover of a magazine will color me with a cup of coffee:)
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6
March 5
A great car dealership. I would like to thank Dmitry's manager separately for the professional approach to the car dealership's customers.
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June 5
Excellent service. The staff is polite and helpful.
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October 18
Lada is sold as a maserati . Customer Service 0
I do not recommend using the word at all
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November 23
Pleasant, non-intrusive communication of managers, they will tell and show everything
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July 13
So far, only here.
They will tell you, show you and do everything. I have visited various officials and only here I can leave my money with pleasure :).
Three years and more than one joint, for which I thank you.
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December 29, 2023
I go through THAT and after the warranty. So far, everything was fine, but last time they broke the mechanism for opening the gas tank hatch and did not admit their guilt. Unpleasant, of course. I had a better opinion of them.
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1
March 31
Terrible attitude towards customers, when inspecting cars, no manager bothered to come up and consult, immediately there was no desire to buy a car in this salon
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1
August 31
Friendly staff, the work is done on time
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June 4, 2023
Отличный Автосалон,сам там был и говорю не по наслышке,приятный и общительный персонал,есть зона для отдыха и ожидания ,если ваш автомобиль на осмотре ,советую
March 3, 2023
То чувство когда приезжаешь за новой машиной в салон за 25тыс долларов, а тебе продают музейный экспонат, который можно потрогать, заводить и проехать нельзя!!!! этот авто ЛАДА, просишь тестдрайв а тебе отвечают что в салоне нету тестдрайва, вот смотрите стоят все модели!!! Можите вызвать яндекс такси с пометкой лада веста и вас прокатят!)))) Это слова продавца салона, но они не понимают водитель это тот кто управляет авто, а не магнитолой!!!! Полное разочерование...
6
2
September 24
A classic car dealership in a modern design
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December 10, 2023
Excellent center, professional service masters. Special thanks to art. master Teremov.
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September 24
The service that was previously at its best is getting worse and worse.
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1
March 23
The interior is not bad, not the largest and inconspicuous in size. But he copes with his duties and it's not for nothing that people even come there from Minsk. The only wish is that there would be more of a corner for visitors: coffee, tea and product catalogs with upholstered sofas....
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June 5, 2022
Клиенторасположеный сервис!!! Это о многом говорит! Время выдачи автомобиля клиенту проктически всегда вовремя, но есть и исключения. Приведу пример :Вы приехали на плановое ТО 1(примерно 1.5-2 ч.), но у вас есть жалобы по авто (например их у вас 3)соответственно на их проверку требуется доп. время которое потратят на ваш автомобиль. По качеству работ могу сказать что всё на хорошем уровне (квалификация персонала + качество запасных частей). Чисто , аккуратно, в зоне ожидания есть экран на котором в реальном времени видишь как делают ваш автомобиль. Кстати по поводу цены говорят что дорого, но это смотря под каким углом посмотреть! Если если вы жалеете деньги на обслуживание своего автомобиля, то он всё чаще будет подводить.
September 29, 2023
Instead of the promised 4 hours, I waited all day until the planned maintenance was carried out. After leaving the service, there was a beating on the steering wheel at a speed of 100-120, before that there were no problems.
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2
June 3, 2023
Качество работы хуже чем у частников, присутствовать при ремонте, замене детали НЕЗЗЗЯ. Поменяли ступечный подшипник в 2019г, через 8 месяцев уже менял у частника, так на нем езжу до сих пор.
3
June 23, 2023
Хорошее отношение, приветливый персонал. Качество работ на высоком уровне. Запмсался без проблем, пригнал машину и прошел ТО.
November 5, 2021
Отлично!
Особенно после переселения в новое здание.
Внутри просторно и удобно для посетителей. Хороший технический уровень поста ТО.
Приятно, что сервис Лада теперь не уступает иностранным брендам.
2
May 4
High-quality staff, friendly service.
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March 4
Many dealers need to learn from the way they work with customers! Well done!!!
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3
April 28, 2022
Хочу оставить отзыв о дилерском центре Лада Могилев на Шмидта,1Г. Я приобрел Ладу Веста Блек в 2021 году. У меня прлизошло мелкое дтп. Автомобиль на каске застрахован, мою Ладу направили на ремонт на Шидта 1Г.Я был доволен грамотным подходом мастера приемщика Алексея Буракова, я предворительно позвонил и проконсультировался о моих дальнеших действиях ,Алексей мне все обьяснил с грамотным подходом . Не буду много расписовать но вам скажу что я после ремонта моя Веста стала словно как только купил Алексей каждые нюансы согласовывал со мной это было очень приятно . По больше таких специолистов. Я не пожалел что приобрел себе ладу и обратился в Лада Могилеве. Меня завут Игорь а гос.номер моей Весты 0175 IC-6.
2
September 14
An excellent manager Vitaly
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May 8
The cars in the terrible configuration are just naked, and the price is asking for space.
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2
May 8
Renault did IT, good receptionists, do not breed, but there is no waiting area
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December 12, 2023
The most terrible OD, the prices are space, there are NO spare parts AT ALL IN THE FIELD, I do not advise anyone to even go there!!!
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1
November 22
Fast and high-quality service, convenient location.
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December 16, 2023
Excellent specialists, but only very long service
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August 15
Nice staff.
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May 11, 2022
Покупал Весту СВ Кросс. При входе девушка любезно порекомендовала специалиста. Компетентный попался менеджер Евгений Северинцев. Быстро оформили документы. Посмотрим как будет сопровождение. В наше бурное время нужно поддержать отечественного производителя.
1
November 1
Very expensive service
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February 2
Everything is very good. Thank you very much!
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1
April 24
Excellent salon excellent consultants
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2
December 8, 2021
Купили ладу ларгу в 2019 году ,через год полете лямбдазонт ,приехали на сервис сказали что у на гарантии уже нет и за ремонт примерно с диагностики 200 рублей, года на следующий день пришли и показали что у нас всего год машине ,аргументировали что перепутали с лапой вестой,на 30 000 пробега начала течь коробка и очень сильно пинаться ,сказали что у вас всё ок , и на 25 000 на месте перегривается ,тоже всё ок ,отношения к клиенту ужасное, как и качество ремонта автомобиля
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