Autoidea
247 reviews
June 21
A very good car dealership is simply presented with a super range of cars , sellers , in turn , serve at the highest and professional level , I recommend everyone to visit this salon
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October 7
I have always been serviced by this service. On August 10, 2024, he appealed to this organization with a complaint about beating during braking. After a complete diagnosis, it was recommended to replace the front brake discs and pads. All work was completed on the same day. After driving 2000 km, on August 28, 2024, a new appeal to this service with a heartbeat during braking. A complete check of the brake system was ordered again, according to the results of which the ovality of the front right disc was 15%, with a tolerance of 20%. No overheating of the disks was detected. According to the master receiver, "there is a beating, but it is in the tolerances." (I can't understand what it means to run out in tolerances when braking from 100km/h on a premium car). Having warned the master that I need to go to Europe and return after 500 km, I will not be able to, to which I received the answer again – that everything is in the manufacturer's tolerances.
After driving another 1000 km and being already in Sweden, the discs began to beat so that the car bounced when braking.
I want to note that I have never slowed down on these disks, only slowed down. I didn't go to the track. At the same time, the M-sport discs, and considering the price, are designed to slow down more and better. I changed the discs that were in the new car at a run of 120,000 km when they went out of tolerance, and even then they did not have a runout.
On September 13, 2024, after returning from a trip, on the same day I turned to the dealer with a full check of the brake system, including checking the hubs. The result of the diagnosis is an ovality outside the tolerances, the discs are overheated, and therefore the warranty is denied.
After writing the claim, the discs and pads were replaced under warranty.
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April 28
Thoughtful interior design. A large assortment is available. There is a coffee point for customers. There are meeting rooms and personal demonstration stands. Managers once again do not bother or are passive. The children's room has not been noticed. The parking lot is overloaded. A motorcycle equipment store is located in the same building. A photo of a clear label for connoisseurs of the brand is attached.
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November 2, 2023
I want to express my special gratitude to the manager Mikhail Parkhimchik! The manager is from God ! Always very friendly, promptly, clearly and efficiently helps to solve all issues! A master in his field! Every time we remain very satisfied with the service of "Autoidea" thanks to him! I wish there were more such specialists! We highly recommend this place for maintenance !
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3
August 14
Everything is great. Polite staff. Fast service. Pleasant atmosphere. They always go to a meeting to make an appointment for the service at a convenient time for us.
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2
October 27
On 10/27/2024, my husband and I arrived at the Auto Idea, we wanted to look for a car, upon arrival, no one even met us, there were no administrators, the young people at the reception were busy answering phone calls, fortunately an employee from the sales department came to the meeting, although he offered us a cup of coffee and began to present the car. In general, on a weak 3, you would like to tighten the greeting and escort of customers to specialists and there will be a strong 5. Leaving, no one said goodbye to us either, there was an unpleasant aftertaste from visiting your car dealership
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1
1
July 6
I came to the next Auto-idea. I didn't regret it. The delivery of the car was fast. THAT was done efficiently. The car was washed as it had not been washed for a long time, including the interior. Everything was entered into the on-board computer. I ordered an additional smell for the salon, put it in the salon. I liked it very much. I recommend.
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May 20
Excellent salon, friendly managers who know their business. My wife and I were met by manager Kirill. He showed all the models, heard all our desires and preferences. He gave us a test drive. With this approach to your customers, you want to return to such a salon! Thank you, I liked everything!)
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3
November 13
Good service. Everything is kind. Reasonable price.
What could be improved …
It is a little more efficient to coordinate the time of current work and the time of car delivery.
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August 30
The service is at the highest level in Belarus, the staff is as professional and correct as possible. Such comfort and cleanliness in the showroom
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May 18
Thanks to the Autoidea salon and the BMW manufacturer itself for the provided Promotion, thanks to which we visited there!!!
The salon is very Cool, the staff is polite, the work is at the highest level!👍
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3
October 13
Competent employees who do their job efficiently. Documents are produced quickly and efficiently
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1
November 22, 2023
The acquaintance is fleeting. I drove a car bought in Belgium for a technical company. Without any problems, everything was done very quickly. No one skidded that the car was bought in another region. Everyone is very polite. Nice. It may be expensive to be serviced by a dealer, but this is a BMW. You need to know what you're buying. The only thing I didn't like. I asked if it was possible to update the cards, they said that my car can only be paid for 2022. I decided to see if there is any fresher, it turned out there is 2023. But they need to be paid for activation. And the card renewal service until the end of 2022 was paid for when buying a car. It can be regarded as a double payment or payment for the fact that the flash drive will be inserted with cards)))) Maps on the Internet are freely available.
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April 24
I turned to the guys from the BMW Motorrad department for technical advice, the guys are just handsome, I was consulted from top to bottom, Vladimir Shabunya and Anton Birich are the best! In fact, it is very pleasant to cooperate with such professionals and trust your equipment! TOP and recommendation!
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March 29
Many thanks to the best master of his craft Alexander! Everything is always at the highest level! I travel exclusively from Moscow to this service since I have not met such specialists anymore! I recommend it!
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November 14
Overall, a good location, a large selection of cars in stock and on order. Good car sales specialists. If you buy a car, then only a BMW!!!!!
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June 3
I warned you on the phone that I would come for the delayed part on Monday. I came across the whole city, standing in traffic jams, but it turned out that their sales program was not working all day and they would not be able to serve me. Disappointed with such a "service"
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September 5
Thanks for the service manager Alexander, he was very attentive to my car! Everything was done in the best possible way! Only to you 🤗
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2
August 31
A good salon. The sales managers were surprised that they know all the cars from top to bottom. What is in terms of functionality, what is in terms of the technical part. There is no such thing in Moscow
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November 15
As always, good service. But there are questions about the repair. I was cleaning the radiator. They didn't clean it the first time. To give them their due, they agreed with the problem and redid the work.
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September 18
Excellent service! Very polite and patient staff, delicious coffee. 6 stars!
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2
February 4
I contacted them to replace the driver's and passenger's airbags. The pillows were replaced, the airbag error caught fire. I asked what the problem was, and they said that the SZL block needed to be replaced. As a result, I took the car from them with this problem and went to my car electrician. He connected the computer and said that it turns out that I just had the driver's safety airbag deactivated. I activated it and the error went away. That's how the dealer breeds the client...otherwise, they would have sold me a new unit and more replacement work. I think it would have worked out at a good price.
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5
February 25
Thanks to all the employees of the auto idea for their attention when buying a car!!!! Thank you for the gifts in the form of wrapping the car with film and installing additional equipment. I am personally grateful to Dmitry Morozov!
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January 27
A very strange attitude towards the client! I called with the question of replacing the rear pads on the BMW x7. I asked if they could change them on my car, because it is registered in the Russian Federation. I was told that there was no problem. Next, I clarified that the pads would be mine, to which they said that it was good, but there was one THING! I must have cash documents confirming the purchase of these pads! Since I ordered in Poland through an intermediary, I did not have the documents in my hands. As a result, I was refused to replace the pads!
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1
August 1
Super salon. Everything is very interesting, beautiful, informative, accessible and decent.
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2
May 13
Of course, this is the flagship . With all the restrictions and sanctions, they manage to get new advanced cars! Of course, this is one of the leaders of dealerships.
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July 13
It will be 5 years soon since my mini cooper and I visit here more or less regularly. We like it.))
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1
July 3
Excellent service! I service a car here, I recommend it to everyone!!!
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June 6
Everything is too expensive , and prices are inadequate , and car maintenance is no better than in a specialized service
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1
February 15
Excellent service. Special thanks to Dmitry Morozov. Thanks to him, we agreed on an excellent discount! And they made a nice gift.
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January 8
I stopped by for diagnostics, for 350 rubles they only read errors and inspected the suspension, which takes an average hundred 30 minutes at most, and waited 2.5 hours here. They did not give reports on vibration complaints, they advised to replace all liquids - it did not give any result, CarPlay did not do it, no leaks were found in the transfer case. I didn't understand what the money and time were spent on. In trying to find out, I only encountered prevarication
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3
1
October 1
One of the few places with a truly high-level service 🤌
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October 17
Think of 4 stars as 5. I'll leave one star until next time, so I'll be happy to add it. I would like to be even more pleasantly surprised. Visiting a car dealership leaves only a pleasant feeling. The quality of the service is pleasing. Please develop further, show an example!
p.s. I am not an employee of the Auto Idea :)
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October 20, 2023
Good staff, bought a car there, were satisfied, the service is also at the European level. There is a selection of new and used cars, as well as BMW motorcycles began to be tried there
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September 20
I contacted the recall company, everything was done by the Auto Idea quickly and perfectly. According to the recall, I waited for spare parts and the queue for about 5 months, for all the time I was always politely informed about promptly.
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July 26
The best service and customer attitude among all car shops in Belarus.
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1
January 4
I changed it according to those. shares of the EGR cooler. Everything was done quickly and efficiently. Very friendly staff and competent staff.
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3
April 30, 2023
Супер!!!
Все вежливые, отзывчивые, всегда выслушать и помочь!
Пропустили в ремзону, хорошо всё объяснили, показали, рассказали.
Молодцы, очень приятно к вам приезжать!!!
1
May 3, 2023
Привозил автомобиль для проверки перед покупкой. Заказал полную проверку за 380BR, сказали это максимальная.
Нашли конечно самое сложное, что было в ошибках😂:
1. аккумулятор, так как машина стояла,
2. запотевание клапанной крышки, оказалось, что просто при доливке испачкали,
3. ошибка впуска
4. «микро» люфт рулевой рейки который не требует вмешательства))
По приезду в Москву машина встала на полное ТО, и каково было мое удивление, что даже очевидные и элементарные вещи «Диллер» не нашёл, да думаю и не искал при понимании, что машина уедет из РБ! На машине полностью порваны передние сайленблоки и сайленблок заднего редуктора . Запотевание коробка-двигатель ещё пару мест очевидных. А микролюфт в рейке за которым стоит просто наблюдать, оказывается означает, что рейка умерла, мотор рейки циклично дёргает рулевое колесо, что видно сразу заведя автомобиль, но видимо это не входит в диагностику)) Решение вопроса только замена. К слову данный вид рейки не ремонтируют, так как достаточно редкий и сложный, предстоит замена по цене 19000BR!!! Спасибо за самый ужасный в моей жизни сервис! С таким отношением к работе лучше закрыться!
Ps: если вы предоставляете услугу «проверка ЛКП» то объясните мастеру приёмщику о существовании нормативов завода производителя, если пол автомобиля покрашено в толщину 110микрон, а зеркальные части 250микрон, не надо говорить клиенту «так раньше красили часто, потолще»😂. Это называется вторичный или ремонтный окрас. А вообще советую уволить его и закройтесь следом!)
14
1
December 14, 2023
For many years we have been clients of Autoidea, everything is cool. They are developing and are not standing still. If there are any nuances with the car due to their fault, they are always eliminated without problems.
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1
November 20, 2023
An ordinary car center, where everything is done for the comfort of its employees. Employees, not customers. The waiting area is very small and uncomfortable. There is nowhere to go nearby, and taxi services are not provided.
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August 18, 2023
Роскошный автосалон со всеми стандартами BMW, машины есть в наличии для покупки, всегда на сервисе отличное обслуживание и много дополнительных услуг.
4
November 3, 2023
I changed the airbags on x5, an anti-theft system was installed on the car, when replacing the airbags, the locksmith was screwed up and the car started to stall because of the anti-theft (something was not connected, or was not connected). With God's help, I managed to return. They did not confess to their jambs, they even asked for money for the elimination of their jambs. And in general, I liked the service.
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1
1
November 16, 2023
A good dealership, everything was done quickly and efficiently, they showed me in the car that I didn't know myself!
I recommend 🤝
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1
March 25
I was recently in the service, the manager Jan is a boorish character who does not keep the status of the salon, interrupts and gives an assessment as if he were a specialist in lawsuits, please pay attention. Thanks
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1
October 27, 2023
Not a bad car dealership, I bought three cars here. I am quite satisfied with the quality of service. As everywhere when buying, it is necessary to bargain and often meet halfway
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1
1
October 25, 2023
Everything is fine
Well done guys
Quickly efficiently and most importantly inexpensively
Thank you for being there.
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3
1
August 16, 2023
Замечательная компания! Лучший в Минске автосалон!! Каждый сотрудник на своем месте и качественно, с полной отдачей выполняет свои обязанности!
3
August 4
Everything is at a fairly high European level.
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June 24
As always, everything is fine, you understand what you are giving money for.
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