Autoidea
281 review
December 30, 2024
Very good service, but price is increased if comparing with European dealers
February 7
I would like to express my deep gratitude to the BMW dealership team for their incredible attitude to customers and the highest level of service. From the very first minutes, as soon as my wife and I crossed the threshold of the salon, we felt the sincere care of the staff.
Special thanks to manager Kirill – only a person who was really in love with his business could approach each of our questions so attentively, patiently and with a soul. Not a bit of obsession, just a sincere desire to help and find the perfect solution for our needs.
The salon left only positive emotions – everything is fast, clear and as transparent as possible. They explained all the details in detail, showed what had been done, and answered all questions without undue haste. This is a rare case when you leave not just satisfied, but with the feeling that they really wanted to help you, and not just sell a service.
It's safe to say that the BMW dealership team is not only about cars, but also about people who work with love and do more than you'd expect from them. Thank you for that! Now I know for sure that I have chosen not just a car, but a place where it will always be a pleasure to return. 🚗💙
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3
December 15, 2024
The atmosphere is very pleasant . The service is at the highest level. Everyone is very polite and pleasant. The place is as convenient as possible . Special thanks to the manager Sergey (Metelitsa). He promptly helped me buy a car , told me everything, showed me.
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March 17
The acquaintance with this car dealership did not start very well. We went there for the first time around the spring of 2024. We considered buying a car from this salon, priced it. Then the attitude of the staff seemed to us arrogant and biased. His eyes said, "What are these scoundrels doing here?!" We left with the idea that the car dealership, and BMW, were just unreasonable pretenses.
Vladislav Kozak was able to change his attitude towards the BMW brand and the car dealership when he called my wife about the car. Then, for about an hour, he listened to our doubts and suggested different options. As a result, he persuaded us to visit this car dealership again. During the conversation, I was able to tell you in detail about the car and conduct a high-quality test drive. As a result, we bought a new car. We still wonder how? Moreover, during the sale, Vladislav showed empathy, got into our position and picked up the car just for our needs. As he told us, "I'm not a salesman, I'm a BMW expert." Which turned out to be true in the end. All the words spoken during the presentation of the car were confirmed. That is, he gave the most accurate and truthful information. I have already traveled 12 thousand km. and there were no complaints about the car.
He remains in touch with us until now. In March 2025, he stopped by and greeted us like family, even though we had not bought anything from him. We talked, he treated us to coffee, in general, it seemed that you were communicating with a loved one. I am sure that he communicates with other clients the same way (we have witnessed such communication). Vladislav Kozak is a true professional, of which there are few.
About the service:
We have already come to the service twice: to change the oil and inspect the car. They immediately talk about discounts, they don't sell extra work, the attitude is friendly and correct. There have never been any complaints about the work.
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3
May 9
To buy a good car, I recommend this particular salon. The place itself is very clean and cozy. The staff is very polite and kind. It is immediately noticeable how high the level of service is!
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1
February 25
Very good attitude to clients, attentive and friendly. We replaced the Unified State Register of Legal Entities for a revocable company, for which I express my great gratitude! Thanks to the whole team, I am very glad that the car was bought here!
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1
December 25, 2024
I applied under warranty and hard hat - the work is clear and transparent. Once I had to stand my ground a little (as it turned out, for good reason) and once due to the fact that different craftsmen made a call to return the car without full information on all issues. The waiting room is comfortable + you can freely view new cars. There is a small area with sandwiches and coffee for a snack. Of the cons, I can name the price and probably the location (there is nowhere to walk if you wait 2 hours+, and only leave by taxi or carsharing if you are lucky)
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February 8
One of the most customer-oriented salons in the country, sensitive and responsive staff, will always help with the selection of cars and solve any service issues! WELL DONE!
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March 2
I visited the dealer several times during the year. I applied to both the car sales and service department and Motorrad. Always a polite attitude, coffee is offered, a nice and comfortable waiting area.
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January 4
On 12/27/2024, I signed up for THAT Auto Idea. They made SOMETHING out of the pluses + The wiring problem in the trunk lid was fixed.
On the downside, the rear door was scratched and the driver's door closer was broken. Extremely careless attitude towards the car. + They constantly add extras. services - computer diagnostics, let's look at the suspension, add an adblue, and so on. About the cost of the supplement. They don't inform me, I thought they didn't do that kind of nonsense anymore.
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3
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March 7
The service is at a high level! A comfortable waiting area. Managers do their job efficiently. The service is also excellent.
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April 28, 2024
Thoughtful interior design. A large assortment is available. There is a coffee point for customers. There are meeting rooms and personal demonstration stands. Managers once again do not bother or are passive. The children's room has not been noticed. The parking lot is overloaded. A motorcycle equipment store is located in the same building. A photo of a clear label for connoisseurs of the brand is attached.
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January 16
He served my ex-horse in the company. Well done. It was a pleasure to address them. Order and modern comfort are what always captivate.
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November 2, 2023
I want to express my special gratitude to the manager Mikhail Parkhimchik! The manager is from God ! Always very friendly, promptly, clearly and efficiently helps to solve all issues! A master in his field! Every time we remain very satisfied with the service of "Autoidea" thanks to him! I wish there were more such specialists! We highly recommend this place for maintenance !
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3
January 27
Pleasant and friendly staff.
The receptionists answer all questions promptly enough.
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October 7, 2024
I have always been serviced by this service. On August 10, 2024, he appealed to this organization with a complaint about beating during braking. After a complete diagnosis, it was recommended to replace the front brake discs and pads. All work was completed on the same day. After driving 2000 km, on August 28, 2024, a new appeal to this service with a heartbeat during braking. A complete check of the brake system was ordered again, according to the results of which the ovality of the front right disc was 15%, with a tolerance of 20%. No overheating of the disks was detected. According to the master receiver, "there is a beating, but it is in the tolerances." (I can't understand what it means to run out in tolerances when braking from 100km/h on a premium car). Having warned the master that I need to go to Europe and return after 500 km, I will not be able to, to which I received the answer again – that everything is in the manufacturer's tolerances.
After driving another 1000 km and being already in Sweden, the discs began to beat so that the car bounced when braking.
I want to note that I have never slowed down on these disks, only slowed down. I didn't go to the track. At the same time, the M-sport discs, and considering the price, are designed to slow down more and better. I changed the discs that were in the new car at a run of 120,000 km when they went out of tolerance, and even then they did not have a runout.
On September 13, 2024, after returning from a trip, on the same day I turned to the dealer with a full check of the brake system, including checking the hubs. The result of the diagnosis is an ovality outside the tolerances, the discs are overheated, and therefore the warranty is denied.
After writing the claim, the discs and pads were replaced under warranty.
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January 7
The staff is always friendly. It's nice to stop by to see new products, chat and have a cup of coffee.
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1
November 29, 2024
We arrived at the salon! They asked me to wait for the manager. We waited for 40 minutes, tired of it. I had to look for a free specialist for myself. Help yourself))) As it turned out, no one knows and is not going to approach us))
P.S: they also took 9 rubles for coffee.
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June 21, 2024
A very good car dealership is simply presented with a super range of cars , sellers , in turn , serve at the highest and professional level , I recommend everyone to visit this salon
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May 6
The highest level!!! We bought them from used versions - they gave them out as new! Emotions are high!
Special thanks to manager Dmitry!
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October 27, 2024
On 10/27/2024, my husband and I arrived at the Auto Idea, we wanted to look for a car, upon arrival, no one even met us, there were no administrators, the young people at the reception were busy answering phone calls, fortunately an employee from the sales department came to the meeting, although he offered us a cup of coffee and began to present the car. In general, on a weak 3, you would like to tighten the greeting and escort of customers to specialists and there will be a strong 5. Leaving, no one said goodbye to us either, there was an unpleasant aftertaste from visiting your car dealership
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3
February 15
A great place in every sense, both as part of the purchase of a car and in the process of accompanying its operation. 10 out of 10. Keep it up.
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January 23
High-quality service, enjoyed working with the client.Special thanks to Master Sergey Gavron!
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2
May 20, 2024
Excellent salon, friendly managers who know their business. My wife and I were met by manager Kirill. He showed all the models, heard all our desires and preferences. He gave us a test drive. With this approach to your customers, you want to return to such a salon! Thank you, I liked everything!)
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3
May 18, 2024
Thanks to the Autoidea salon and the BMW manufacturer itself for the provided Promotion, thanks to which we visited there!!!
The salon is very Cool, the staff is polite, the work is at the highest level!👍
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3
August 14, 2024
Everything is great. Polite staff. Fast service. Pleasant atmosphere. They always go to a meeting to make an appointment for the service at a convenient time for us.
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2
November 13, 2024
Good service. Everything is kind. Reasonable price.
What could be improved …
It is a little more efficient to coordinate the time of current work and the time of car delivery.
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November 22, 2023
The acquaintance is fleeting. I drove a car bought in Belgium for a technical company. Without any problems, everything was done very quickly. No one skidded that the car was bought in another region. Everyone is very polite. Nice. It may be expensive to be serviced by a dealer, but this is a BMW. You need to know what you're buying. The only thing I didn't like. I asked if it was possible to update the cards, they said that my car can only be paid for 2022. I decided to see if there is any fresher, it turned out there is 2023. But they need to be paid for activation. And the card renewal service until the end of 2022 was paid for when buying a car. It can be regarded as a double payment or payment for the fact that the flash drive will be inserted with cards)))) Maps on the Internet are freely available.
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May 11
1. Premium class cars.
2. A team of professionals.
3. The quality is excellent.
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1
April 24, 2024
I turned to the guys from the BMW Motorrad department for technical advice, the guys are just handsome, I was consulted from top to bottom, Vladimir Shabunya and Anton Birich are the best! In fact, it is very pleasant to cooperate with such professionals and trust your equipment! TOP and recommendation!
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March 29, 2024
Many thanks to the best master of his craft Alexander! Everything is always at the highest level! I travel exclusively from Moscow to this service since I have not met such specialists anymore! I recommend it!
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July 6, 2024
I came to the next Auto-idea. I didn't regret it. The delivery of the car was fast. THAT was done efficiently. The car was washed as it had not been washed for a long time, including the interior. Everything was entered into the on-board computer. I ordered an additional smell for the salon, put it in the salon. I liked it very much. I recommend.
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August 30, 2024
The service is at the highest level in Belarus, the staff is as professional and correct as possible. Such comfort and cleanliness in the showroom
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October 13, 2024
Competent employees who do their job efficiently. Documents are produced quickly and efficiently
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November 14, 2024
Overall, a good location, a large selection of cars in stock and on order. Good car sales specialists. If you buy a car, then only a BMW!!!!!
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December 19, 2024
Excellent service. Support promptly answers any "business-related" question
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November 15, 2024
As always, good service. But there are questions about the repair. I was cleaning the radiator. They didn't clean it the first time. To give them their due, they agreed with the problem and redid the work.
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February 4, 2024
I contacted them to replace the driver's and passenger's airbags. The pillows were replaced, the airbag error caught fire. I asked what the problem was, and they said that the SZL block needed to be replaced. As a result, I took the car from them with this problem and went to my car electrician. He connected the computer and said that it turns out that I just had the driver's safety airbag deactivated. I activated it and the error went away. That's how the dealer breeds the client...otherwise, they would have sold me a new unit and more replacement work. I think it would have worked out at a good price.
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5
February 25, 2024
Thanks to all the employees of the auto idea for their attention when buying a car!!!! Thank you for the gifts in the form of wrapping the car with film and installing additional equipment. I am personally grateful to Dmitry Morozov!
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January 27, 2024
A very strange attitude towards the client! I called with the question of replacing the rear pads on the BMW x7. I asked if they could change them on my car, because it is registered in the Russian Federation. I was told that there was no problem. Next, I clarified that the pads would be mine, to which they said that it was good, but there was one THING! I must have cash documents confirming the purchase of these pads! Since I ordered in Poland through an intermediary, I did not have the documents in my hands. As a result, I was refused to replace the pads!
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1
September 5, 2024
Thanks for the service manager Alexander, he was very attentive to my car! Everything was done in the best possible way! Only to you 🤗
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3
February 7
One of the reasons to stay a BMW owner is the luxury service, which you rarely visit.
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January 4
On the level! Pleasant service and good service.
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November 26, 2024
Excellent managers, courteous. You can ask a lot of questions, they answer as many as I need. I sat in all the cars, spent an hour of the manager's work, did not buy anything, but I will definitely take it from them
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August 31, 2024
A good salon. The sales managers were surprised that they know all the cars from top to bottom. What is in terms of functionality, what is in terms of the technical part. There is no such thing in Moscow
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May 13, 2024
Of course, this is the flagship . With all the restrictions and sanctions, they manage to get new advanced cars! Of course, this is one of the leaders of dealerships.
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September 18, 2024
Excellent service! Very polite and patient staff, delicious coffee. 6 stars!
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2
March 10
Great dealer, great service, everything is great!
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June 3, 2024
I warned you on the phone that I would come for the delayed part on Monday. I came across the whole city, standing in traffic jams, but it turned out that their sales program was not working all day and they would not be able to serve me. Disappointed with such a "service"
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April 13
Added desire and confidence in buying a car in this salon. Thanks Nikita
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1