Autofan
49 reviews
May 18
For the first time I turned to this car service on Publishing Street almost two weeks ago, where I decided to change the brake pads purchased in their store, since practice shows that it is better to change spare parts at the car service of the store, so that later, in case of a defect, the store does not drive to the wrong installation in the car service.
It is certainly a plus that there is such an opportunity.
But it does not cover the huge disadvantage of the lack of competence of employees in working with clients.
The main imprint was initially placed at the entrance by an employee Pavel, who is clearly not interested in the fact that the client can turn around and leave. Of course, you can't call it rudeness, but it's obviously audacious.
It takes a long time to describe the dialogue, so I just outlined the essence.
The car service itself looks fresh and clean, there is even a sofa for waiting for customers.
Repair area for several cars, equipped with lifts, there is a collapse.
But they didn't do it very well for me, because the car is still pulling to the left on a flat road.With this trouble, I turned to Pavel, on
that a car service employee started saying very strange things:
"So it happens, it's the slope of the road.It is necessary to travel for at least 10 days, and then time will tell"
In the future, when diagnosing the chassis, employee Pavel told me that it was time to change the left outer tire and it was necessary to order a spare part again at this car service,
when asked about the delivery time, he replied: "Well, it's hard to say so right away, I'll clarify and call you back"
It has been more than 14 days since the appeal, but no one has called.
It is clear that the management has spent money, but clearly does not know how to count their money since they pay their employees salaries for such work.
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March 19
I was prompted to write a review by the slogan on their official website - we want you to be satisfied.
And I really got such a "lot of fun" that I can't help but share!
They changed the bearing in the hub of my Kia. Driven... It turned out that the knuckle was overheated when they tried to unscrew the bolts. As a result, the silent block began to hang out in its nest.
In fact, everything happened because of the blatant irresponsibility and negligence of the employees of this service station... And this is evidenced by many facts.
Any car mechanic, when disassembling the suspension, must know that it is necessary to fix the half-axis so that it does not shift under the influence of its weight. A service station employee
Did Pavel not check the rotation of the wheels after installation?
But, nevertheless, he released a faulty car.
They refused to fix the defect, saying it was not a warranty case. What kind of guarantee are we talking about if one node was repaired and another was damaged? But Pavel, the employee, began to compose tall tales like: "Buy a used silent block on disassembly - it's inexpensive."
That's what I got "pleasure". I don't know if the scammers are working there, or just inexperienced. Only this sharashkin's office, I'm going to drive around a kilometer now. Let them learn on other machines, not on mine.
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2
May 9
We signed up for Audi diagnostics . The car was driven onto a lift, where it stood for 1.5 hours. The diagnosis itself took 5 + 5 minutes. The rest of the time the car just stood there. As Master Pavel explained, the server is having lunch.- Why did you park the car and take the lift?
After that, Dima, a pot-bellied locksmith, shone a lantern on the bottom and said: everything is fine. And he hobbled off. But even I can see that the output of the front discs is large, and not 10%, as stated in their paper. In general, profanity. It took 1.5 hours of time and 50 money. I DO NOT RECOMMEND IT!
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1
July 17
A cozy place. The central lock was restored quickly, efficiently and not expensively
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August 11
I asked about the electrics. They promised to make a diagnosis, and advertised themselves that they could even do what the dealer could not. As a result, for some reason, the chassis was diagnosed. They didn't find anything, they just dismantled the whole car.
Master Pavel
persistently persuaded me to change the oil (I changed it two months ago in the same place).
When I asked for the diagnostic protocol, there was a hitch, only in words it was said that there were no errors. In the evening, Pavel sent a photo of a computer to WhatsApp, supposedly diagnosing my car, only the VIN code was not mine!!! To which the receptionist Pavel replied that the VIN code is not always reflected correctly.
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November 25
I will not go to them for THOSE INSPECTIONS anymore .I found fault with the little things . I went to another station and walked through without question .
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October 2
Electrician Vitaly spec.It is clear that he is talented and literate. I don't know the others.
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April 8, 2023
Достойная организация. Тут можно сделать всё что требуется вашему автомобилю. Качество работы на высоте, делают быстро и аккуратно. Если ремонт не длительный, вам предложат выпить кофе в зоне ожидания. Рекомендкю к посещению
2
February 7
Poor customer orientation of the staff, ordered spare parts by phone, the order was accepted by master Igor , said expect a call , no one called , they arrived a day later and it turns out there was no order ! Is that how it is????? what kind of attitude is this??????
In the end, master Igor
he did not issue an order form, and when he was contacted, he began
to flaunt his "membership" in the administration and friendship with the Director, referring to his experience in the automobile department.This has nothing to do with the order or the service.
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June 9, 2023
Зимой на форде гэлакси менял грм,вроде все хорошо,но через день увидел поживому вырванный провод от компрессора кондиционера,ремонт обошелся дороже чем замена грм.при замене не закрепили провод.Никогда ни одна из моих машина к ним не заедет
2
March 4
Excellent service, I would like to say a special thank you to the car mechanic Dmitry Kovalenya
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2
April 29, 2023
Тех.осмотр проводить отказались, у мастера без десяти час обед начинается а с обеда он работать не будет, потому что сокращённый день. Я поражен))) в столе заказов могут только оплатить, за режим и желание работника не в ответе. Оказывается так можно.
3
January 16
We came to diagnose the suspension. Refused!!! Make an appointment in advance!!! And this despite the fact that there was not a single buyer in the salon. About six masters were sitting just like that. The master receptionist Pavel referred to the internal "regulations" and refused to apply for repairs-apparently he was very busy watching the series on his phone with free Wi-Fi.
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October 20, 2022
Проходил техосмотр автомобиля. Все параметры в норме. Понравилось отношение мастера к своей работе. Грамотно подсказал на что обратить внимание при дальнейшей эксплуатации авто. Спасибо.
1
September 5, 2023
После того, как увидел ,что работники кувалдой сбивали в пассат -б 5 рыгаги алюминиевые в жизни к ним машину в ремонт не отдал бы.
2
August 9, 2023
Две недели меняли помпу на автомобиле((((. В итоге после ремонта почему то оказался сломан амортизатор крышки багажника
January 11
Excellent discussion. Bonuses when buying. Polite staff. Prompt execution of the order.
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2
May 1
I constantly repair my cars, the quality is excellent
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August 28, 2023
Небольшой автомагазин, с большим ассортиментом
December 24, 2021
Отличная обстановка. Качественный, быстрый ремонт. Внимательное отношение к клиентам! Благодарю!!! Специалисты высокого качества!!
July 23, 2022
Грубоватое обслуживание, мастера не заинтересованы в клиенте. Из положительного: Инженер по запчастям достаточно грамотный и вежливый человек.
1
July 27, 2023
Отличная СТО. Ответственные работники. Рекомендую
August 12, 2022
Сдали машину в ремонт.Как и обещали к 16.00 машина была готова.Ребята молодцы ,спасибо за помощь.Рекомендую.
November 22, 2023
The best service in Grodno.
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1
June 25, 2022
Огромная благодарность коллективу Автофана!!! Все работы выполняют качественно и быстро. Желаю процветания!!!
2
February 28
Excellent service.
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September 7, 2021
Обслуживают свой авто на данном сто. Меня все устраивает. Грамотные спецы. Иногда приятно удивляют. Цены как и везде, но иногда удивляют. Один минус трудно дозвониться.
June 23, 2023
Расслабились и не стараются.
January 28, 2022
Будьте осторожны от этой организации, разводят на деньги, к клиентам относятся не соответствующим образам
December 10, 2021
Отличный автосервис и всегда хорошо обслуживание.
September 14, 2023
Хорошие мастера
February 3, 2022
Лучшее место для ремонта и обслуживания авто в Гродно🖤
May 1, 2022
По механической части молодцы, но электрика нету нормалного.....
1
August 23, 2022
Ребята - молодцы. Слышат клиентов.
December 9, 2021
Быстрый сервис, всегда хорошее отношение к клиентам
January 11, 2022
Сервис отличный. Работают быстро.
November 3, 2019
Вежливые сотрудники. Сервис хорошего уровня. Тесновато внутри. Не ощущается атмосфера салона. Напоминает складское помещение
2
August 23, 2019
Был пару раз. Не понравилось. Что-то узнать трудно. Приходится бегать по автосервису,без результата. Приходится уговаривать персонал оказать техническую помощь.
2
January 2, 2022
Хорошее СТО, за вменяемые деньги.
July 1, 2018
Все понравилось. Ребята внимательные, вежливые. К тому же цены приятно удивили. Качество тоже хорошее. Приеду ещё
3
2
August 12, 2022
Всё ОК.
June 14, 2022
Отлично!
February 9, 2021
Быстро и качественно
1
March 22, 2021
Рекомендую100%
July 24, 2019
Делают всё хорошо и быстро!)
2
1
September 30, 2018
Отличный сервис, отзывчивый к чужим бедам персонал!!!
3
1
February 21, 2020
Нормальный сервис
1
December 19, 2018
Очень медленное обслуживание
4
2
December 15, 2018
Супер все
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2