Bus Premium
53 reviews
July 4
I don't understand what people don't like, I've been riding with premium beads for the second year, everything is fine. On July 2, I rode a brand-new comfortable bus , charging , blankets. Many thanks to the very positive guys of bus 356 (The drivers are 2 Andrey and a very nice accompanying Vlad, who literally enveloped all passengers with care and attention! Thank you, back only with you! Good luck and prosperity!
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September 29
When I saw the rating of this carrier, I realized that everything they write is true? Because during the conversation with the operator. I've heard a lot of rude things about myself. And only because I asked them a logical question: where in Moscow will I get off, at which bus station? And how much does the fare cost? That's it. I talked to 2 operators and both operators, like true partisans, did not give me this information, did not present it. Although you should have told me about it right away. I shouldn't have asked about it, they should have told me about it themselves, but instead they were both rude to me. They have no respect for passengers at all. You need to contact Rospotrebnadzor and report this. I hope that they will react, read the reviews of passengers, if necessary, contact me, I will personally leave them my phone number. I really hope that this company will be stripped of its license. I will contact Rospotrebnadzor
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October 14
There is a lot of one star! If there was a negative rating, I would have given it. I'm sitting on a broken-down bus and writing. We were traveling from Moscow to Donetsk, and the bus broke down in Voronezh. We were told that buses had already left Moscow, they would pick everyone up, put everyone in jail, and take everyone to the place. Half an hour later, it was announced that a bus would arrive at 4 a.m. and pick up only 12 people from all passengers - that's what the head of the carrier company said, the rest would be refunded for 2400 (a ticket costs 3000 + 300 luggage) and everyone was free. It's night outside, it's raining, we're in a strange city, there are no bus tickets, no trains, at least to Rostov, at least for the next two days. The carrier's operator turned off the phones, the driver is playing on the phone, the Ministry of Emergency Situations said that there is no threat to life and health. Nobody decides anything.
No more trips in your life with this carrier!
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July 7
According to pre-purchased tickets at the bus station of Anapa, 03.07.24, the opportunity was given to evaluate the quality of the services of this organization. I will remember the trip from Anapa to Donetsk, flight No. 4867, for a long time, because the mood was spoiled. It feels like I got to a low-ranking carrier.
If I knew which bus the state was on. No. 356 OS region 180, I will get there, or rather with which crew I will go, I would not take tickets with a considerable cost of 2500 rubles.
The trip began with the driver's demands to pay for the luggage, since it is not included in the ticket price, they say, the inspectors check, although more than one controller along the route of the bus has not once checked. But the fact that my things and other people's things were lying around is a fact. They were stacked in two or three tiers, while the fourth part of the luggage compartment was empty, which naturally angered people at the first stop.
Next, we learned from the driver everything he thinks about us (passengers) and learned our rights:
- that you put things as you want, you did not open the empty compartment to the demand to open it;
- that it is forbidden to eat on the bus, and what kind of tea and coffee do you need;
- that if we paid the money, it doesn't mean that you want to do what you do, he's the boss on the bus and he will decide whether we breathe or not;
- that there will be no disembarkation stops, only in Donetsk on the South, although he later changed his mind about the disembarkation;
- that the stand-in driver is drunk and we will drive for 14 hours with him, he apparently forgot that according to the law, a long-distance night trip without a stand-in is prohibited, i.e. he subjected 50 people. dangers.
- that you can call and complain, nothing will happen to us (the crew) anyway, i.e. they "lied" to the company's management, and judging by the attempt to write a review on their website, the company's management covers them.
A separate word about the stewardess, whose function has remained a mystery to us, as well as her name.
Alas. BusPremium if you position yourself as a transport company with premium services, select staff at the proper level.
It seems to me that this crew needs to be explained how to communicate with people, explain what a service is, and how to coordinate their actions.
BusPremium - we need your money, we are not interested in the rest.
I will leave one star, just for the fact that the bus was clean and well maintained.
I DO NOT RECOMMEND THIS COMPANY.
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5
2
September 11
It's tinny... I'm going for the first and last time! It's hot, the bus is two floors high, but it's very small... They drive almost without stopping, and if they stop, then in such poor places, you can't even eat and drive faster and faster, but they drive in such circles that you could have come a long time ago. Most of all, it kills that they capture passing cities... They stand in traffic jams for hours. Krch, not a bus, but a shuttle bus at rush hour ...
I do not recommend it! Better in the Luxury Express!!!
September 2024
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November 4
For me, after the 2.11 trip from Moscow to Donetsk, now I'm buying a new suitcase, and the driver didn't even apologize, the company said, "why didn't they call right away?" and they won't figure it out. From premium only the name 👎
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January 4
Guys, just read the information , draw conclusions! grandma was driving from Makeyevka to Tula, first the bus broke down , we stood there for 3 hours , then we seemed to go, but not far after a while it broke down again, then people were told to get to Tula on their own, on the street -23 degrees grandmother is 70 years old.
I called the company and they said they would refund 50 percent of the cost. But please tell me how grandma should get to exactly B and why at some point these are the problems of a person , and not of the carrier company?
The law states that a breakdown of a vehicle is not a force majeure situation, since potentially the car must be fixed.
Then an application will be submitted to the necessary authorities and they will also consider this situation.
But it is absolutely impossible to recommend this organization !
It's a complete nightmare.
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4
May 24, 2023
I have been using the services of this company for the fifth year. The affordable price of the trip, a professional crew, will always help with luggage and tell you on the way. Yes, there are breakdowns, and the escort is not in the mood (for some reason this applies to girls). But the crew of bus 277, always on top, special thanks to them! The young man accompanying us is very responsible in his duties! Special thanks to the drivers! My trip to Tula on May 24 was very easy both mentally and physically! This is the merit of the crew!
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May 11, 2023
I read the reviews and even double-checked whether they were writing about the campaign...
I don't know, I went to Moscow and back in May 2023.
I am very happy with the campaign and next time I will go to this one again.
The drivers are polite and professionals of the highest class - the bus goes smoothly, smoothly, without jerks at the start and brakes like a stopcock, dozed off leaning against the window - consider that there is no vibration. The cabin was warm when it got colder and there was no wind from the cracks.
The guides are cute, pretty girls - they answer all questions politely and calmly. They treat their duties responsibly.
If anything, charge the phone without any problems.
The ticket price is very affordable and will go even for low-income people.
From "BUT" - Wi-Fi works only in Russia, the video takes a long time to load. The correspondence goes on without problems.
Peace and kindness to all, take care of yourself and your loved ones
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January 9
THE TERRIBLE CONDITION OF THE BUSES!!!
I was traveling on December 29 from Moscow to Makeyevka, the bus broke down several times along the highway. As soon as we passed the border, the bus finally broke down at the exit from Torez, we waited for a new bus for an hour.
I ordered seats for January 13th, call today and they said that the bus was canceled and now only 12 and 14 are available ...
THANK YOU VERY MUCH FOR SUCH WONDERFUL BUSES!!!!🤬🤬🤬
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July 8, 2023
Bus 277 is summer, it's hot, the air conditioner is not working, there is nothing to breathe on the ground floor. Okay, during the day, the drivers said that because of the heat, the air conditioner can't cope, but at night it's kapets, it's cooler outside than in the cabin.
The company is not bad, but the car park is like a lottery.
Addition: great respect to the conductor, I don't know what his name is, I was traveling 07.07.23 from Donetsk to Voronezh.
After several appeals to the drivers, I turned to him, asking him to arrange at least a draft so that the air passed through the cabin, the problem was solved! Thanks!
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August 21, 2023
The disgusting BusPremium company. The buses are hot, the air conditioners don't work, the drivers are rude. Buses are constantly delayed or shut down. The Donetsk-Bryans state route number 488 is constantly breaking down. There is no bus on duty. Flights were postponed to September due to breakdowns. I do not recommend this carrier. There is no service at all. I ask the Ministry of Transport and the Prosecutor's Office to pay attention to this company.
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December 25, 2023
An ordinary transport company, I usually drive it. The buses are good, I recommend it. But there are also not very good stewards/esses
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August 5, 2023
Disgusting company!!! The attitude towards passengers is piggy! The flight was canceled and not even warned about it. People with children were standing at the bus stop waiting for the bus. Unscrupulous operators did not even apologize. Shame on you!!! Don't mess with this company, very irresponsible people.
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May 31, 2023
The trip was disappointing! A two-storey bus with a leaky roof. The delay on arrival is more than 4 hours. And the driver says they drive like that all the time. Why ask for a shorter travel time, because people are counting on something?! If they had honestly indicated the travel time, then there would have been no complaints and scandals on the part of passengers.
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November 13, 2022
I will never recommend this carrier to anyone!!! The trip began with a screaming inadequate driver, then threats that our lives were in his hands for a day, now the bus will turn across the truck and 70 corpses are guaranteed. I didn't communicate normally until we broke down 200 km from the border. They broke down at night, and stupidly they were silent with the stewardess, they stood in the field, they did not give a single clear answer to the passengers' questions, but the driver immediately remembered the normal tone. The stewardess, when asked how we should be now and why they were just sitting, asked a "brilliant" question shouting - "What should I do in this situation?". We stood for 4 hours in the field under the promise that they would put us on buses that would arrive - we didn't wait for any. The stewardess said the money will be recalculated taking into account the distance that has already been traveled, so we can count on a maximum of 500 rubles. We realized that we would stand in the field until we were blue in the face and no one needed it in this mountain company, we called a taxi and for another 2500 (as well as the fare Moscow-Donetsk) we went to get there ourselves. The request for a refund was sent in direct text. It's hard to express your condition after a trip without mats, but I think it's understandable. I do not wish this company anything good, except to close as soon as possible!
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November 9, 2022
This is the first and last time I'm going by this carrier!! I was traveling with a child - 8.10 bus Moscow-Donetsk. Bus number 277 . The bus was late, no one notified in advance. We waited an hour in the cold 😡
The bus was cold, pulled from all sides. One of the passengers defecated the toilet, the driver started yelling, swearing at all passengers and threatening that he would make it so that passengers would go through customs for a very long time! I do not recommend this carrier to anyone!
Who sends parcels through them, I do not advise you to do this, in this toilet, as the driver and the stewardess said, there are your bags😳 the door is open there, anyone can come in!
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September 11, 2022
09/10/22 I left for Moscow by bus number 277. To say that I did not expect this, it means to say nothing.
1. The bus was 40 minutes late
2. When asked to be allowed to sit on the 1st floor due to leg surgery, the driver boorishly stated that everyone here was like that and resisted for a long time.
3. The seats are located very close in the right row. All the way, my knees rested on the back of the person in front of me
4. The so-called stewardess could not clearly answer any of the passengers' questions.
5. They were not allowed to charge the phone
6. Regarding stops, this is generally a separate topic. We stopped near eateries where it was even impossible to have a proper snack. The drivers received food without waiting in line, and we were given 15-20 minutes. And there are about 70 people on the bus. Consequently, half of them left hungry. But on the other hand, in Voronezh or in those places where they needed to transfer or pick up bags, we stood for more than an hour. Their wallet is more important to them.
7. We are going late and it looks like 2 hours. It's cold on the bus, blowing from all sides. Asking the driver for something is not an option. Well, in general, I would like the carrier company to pay attention to the appearance of its employees. Of course I'm not a bastard, but sometimes you have to wash your hands and face. Yes, and the seats need to be repaired. Many complained that the backrest did not recline, the glasses were broken. The overall impression of the trip is still terrible. I don't know what time we'll get to Moscow. I will not go with this company anymore and I do not recommend it to anyone. I understand that there is a war.. But at least the people deserve a little comfort and respect
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March 4, 2023
Never use the services of a Bus Premium carrier if you don't want to ruin your trip.And if you have chosen them as an interpreter, then be prepared for the fact that you will be left without nerves.There is no service, the organization of the trip is even worse.
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5
September 2, 2022
A disgusting trip. It's all the fault of the driver of the e737am bus, the Donetsk - Moscow route. A mustachioed driver with glasses, who was deliberately rude to the elderly, and yelled at everyone in an order tone. Specifically, he overshadowed the trip, to all passengers of the flight. He is a disgrace to your company. Have a conversation with him about how to communicate and behave with passengers, and better get rid of this disgrace.
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March 21, 2023
Where did you get a guide anyway? What flight were you on, what kind of tea and coffee?.... Are you from this universe at all?! A really shoddy company!!! I don't advise anyone!
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6
July 20, 2021
On 07/19/2021, he used the company's services. Since I was traveling with two children, requests and questions from me poured in from the moment I ordered tickets, "Places are preferably nearby", "After what period of stop", etc. Everything turned out as planned and as promised to me. The places were all nearby, stops averaged 3.5 hours. The stewardess made sure that everything was in place after each stop. I made tea and coffee promptly. It worked perfectly. As for the TV, we watched it until late at night. Special thanks to the drivers. They drive fast but carefully. There were no conflicts or problems. Bus 588 thank you very much.
Price+quality do their job! Good luck to your company!!!
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April 7, 2022
This is the most disgusting organization!!! How can you leave people on the road with bags in wartime??? I waited half an hour for the bus from the specified time, so it also rushed at breakneck speed and DID NOT STOP! What kind of attitude is this? No one warned, not even apologized..save your nerves, contact conscientious carriers!
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June 8, 2022
I have never had worse trips! ...
The attitude is disgusting, there is a stewardess for no reason, there is no coffee, the drivers are rude, Wi-Fi gets on the floor of the bus ...
The air conditioner does not work. We drove from Donetsk to Moscow for more than a day, I do not recommend this carrier to anyone!... They require 500 rubles for an additional stop!!!...
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August 29, 2022
I confirm the review above.the most disgusting company.to call an hour in advance and say that the driver does not have a reservation when the flight is completed. This is just nonsense.if you write to people, you say maybe "have a good trip"
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December 18, 2021
Disgusting attitude towards customers of both drivers and dispatchers, for your money you get a boorish attitude and almost a fight, you were freezing in the rain with a small child, because they called us the wrong landing place, although we called three times and clarified! We ran with bags and a child, thank you, the female passengers helped, you don't have time to go to the toilet, the bus is double-decker, until the turn comes, it's already honking, Wi-Fi doesn't work, they're frozen like dogs at night, they don't give tea, they look at you like garbage, as if they're doing you a favor. BASPREMIUM, you will close with this attitude soon, no one will contact you!! At the end of the trip, the driver almost had his "face" cleaned, people had already lost their nerves. We were on our way to Moscow . The driver is generally inadequate, yelling at the passengers.
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December 22, 2021
Tickets were booked on 12/23/2021 (booked in advance), we called back 4 times from the company to clarify exactly whether we would go or not!!!!!!!! On 12/22/2021, at about 13.30, the operator from baspremium calls and says that the flight was canceled. Will there be another bus or not? The operator replied no, and there are no places for other dates either. Thanks, get there as you want!!! The fact is that this is not the first time the carrier does this, cancels the flight and does not offer anything in return (seats on another bus or rescheduling the flight to another nearest date)!!!! I will not contact this carrier anymore!!!!
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December 20, 2021
Rude dispatcher! I called to find out about the flight , they were rude and hung up on me ! Rude to this number 071 3044447
A trough with an inadequate driver arrived , the dispatcher told what kind of bus it would be , but a completely different one arrived ( not even the same color as she said ) , when asked by the driver exactly I ordered this one , he replied - don 't like it , don 't go ! The dispatcher also asked how many bags there would be , said 3 , she replied that there was a luggage compartment , as a result , all 3 travel bags were underfoot , the three of us were driving , asked for seats nearby and what do you think ? of course in different places) I do not recommend it!
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September 16, 2023
Disgusting!
The bus is being cleaned in the parking lot near the store.
They block the entrance and exit of cars!
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February 2, 2023
An adequate ticket price.
I use the Donetsk-Anapa flight all the time.
The only negative is walking every other day!
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May 3, 2021
Bus 717, flight 02 May, Donetsk-Moscow. In general, we had a great trip, very polite, we helped to get handbags at customs, tea/ coffee was offered, blankets were offered! In general, super, thank you so much, I haven't ridden well for a long time)
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May 18, 2021
The orange bus, number 208, flight May 17 Donetsk Moscow, arrived normally, the drivers are adequate, but I would like to praise Stuart Denis separately, in my opinion - this is just the standard of the person who accompanies the bus with passengers - a polite, attentive, knowledgeable lad and just a wonderful guy! He will tell you, advise you, warn you in time and give you tea! Just well done!!!
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August 11, 2022
Terrible company! The time is not regulated. The boorish attitude of the drivers. They stand at the bus stop in each city for 3 hours. As a result, there are no culprits. I do not recommend using their services
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5
June 2, 2021
I liked everything, we drove well, special thanks to the flight attendant of the flight from 1st to 2nd, Amina)))my sister was driving to Voronezh, she told her everything and wrote to me where and at what time to meet her. Thank you)))
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5
September 1, 2022
Dear head of the baspremium company! Pay attention to the dispatcher booking tickets from Moscow. The girl is clearly out of place.
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September 7
A good carrier. I recommend it to everyone.
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April 24, 2022
I have been using bas premium for 6 years, sometimes there are disadvantages (buses break down, we stand at the border for a long time) but overall the impression is good, and the price is acceptable
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August 7, 2021
I've been riding baspremium buses for many years. Lately, the carrier has been constantly failing. It turns out that there are no seats for the booked and confirmed tickets, and when they are postponed to another date, the bus breaks down. And so it has been constantly during the last six months. I do not recommend baspremium. And myself, my friends and relatives will not travel anymore.
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April 19, 2021
From "premium" only the name. "Stewardesses" communicate with passengers like cattle. Drivers drive as they feel comfortable. The basics are done at intervals of 6 hours!!!! The last time I went with this carrier was 15.04, bus 327, Moscow - Donetsk. It was the worst trip of my life. Dear friends, have you probably forgotten that it is the passengers who give you a job? I do not recommend this pseudo-premium to anyone. There are a lot of carriers, and I've only seen such a disgusting attitude towards people here!
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May 14, 2021
We got there fine, we were treated to tea, everything is fine with the luggage.The crew are handsome, the passengers are quiet, sober. Everyone is happy with the trip.....
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September 7, 2020
Bus flight 117 turquoise Donetsk-Moscow 06.09.20.The Wi-Fi did not work, the TV was asked to be turned on, it was not turned on, coffee and tea were not offered.My husband was traveling with a friend to work in Moscow.In Voronezh, I ran to the toilet, and the bus went without waiting for the passenger, at the request of his friend to wait, they said that they would not wait for anyone, accused them that they ran for "another" bottle of vodka (it is not known for what reason they decided so),put their things outside, did not check,that the bag with the documents was gone.For this reason, they had to catch up with the bus and pay 15 thousand rubles, as it can be normally perceived, rudeness and piggishness on the part of the driver and their entire company, also a bottle of vodka was thrown to them, a pile of garbage in their bag, and their bags with brakes disappeared.How could you treat people like that?And then they say that people are disappearing from us.
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July 25, 2021
The bus is green, the flight Bryansk-Donetsk on 07/25/2021 , the attitude of one of the drivers is just piggy, shouts at the passengers, people are all frozen by the kander, he shouts that he will not turn off the kander, and that you can not take blankets, they are only for children!!! Just a boor!!! You can't go to the toilet!!!!!!
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November 7, 2019
On the way from Donetsk to Yelets, the bus broke down several times, which extended our journey by 5 hours. But the most important thing is the cancellation of previously booked tickets back due to the breakdown of another bus, of course, thank you, even though you were warned two hours in advance. No questions to the drivers and flight attendants, working on such charabans is already a feat. Organization and maintenance at the level of "and so it will do. "It's not safe to drive, take care of your health and nerves.
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August 21, 2021
They failed more than once, they are not reliable, on the day of departure they can call and say that "the bus broke down.".. I do not recommend it
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August 11, 2021
We went to Novorossiysk, we liked everything, but the problem is that there are no tickets back on the right day
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July 28, 2022
We drove to Voronezh for a day. The buses broke down and were changed twice.
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January 8, 2022
Very bad company!!I do not advise you to go!!The driver and dispatchers are worried!!!
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January 14, 2021
The white 737 bus ,they don't stop to use the toilet for 6 hours , everything is disgusting, the attitude towards passengers is terrible
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June 21, 2021
Complete non-compliance with the stated conditions. Nothing is working. The slaughterhouse.
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January 17, 2021
737 number that the driver that the stewardess is doing a favor that everyone owes them boorish behavior
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