ATriLine
36 reviews
January 12
AtriLine is an excellent carrier. Very comfortable minibuses, tactful drivers and operators. It is very convenient that the flights are frequent, you can always leave or reschedule the flight at another convenient time. Thank you for the wonderful work! I always want to come back to you!
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September 8, 2024
I thought this story was exaggerated by my two sisters, but now I realize that it is not.
Drivers have some kind of inadequate trigger on their phones. They yell all the way, follow the rules for using phones (it happened several times). Although no one in the salon spoke so strongly as to interfere with anyone. I didn't really understand why it was said by the driver several times.
And the story from my sister is that she was talking on the phone, she was asked to put the phone down, which she did, since it was a morning trip and in general I understand that she could interfere with someone. Then she just sat on the phone, to which the driver told her to put the phone away, since your screen is shining. She made the brightness less, but the driver's next steps were inadequate: he stopped, opened the door and yelled "get out... of here."
Today, of course, this did not happen, but in general, drivers have some kind of injury on their mobile phones.
I would also like to advise you to work on your website, from which you can book a ticket God forbid 20 times, after receiving a stack of SMS codes.
Well, with the call center, where they respond as if you owe something.
In general, the entire service has 1 star on all fronts, unfortunately :(
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January 6
It's usually not bad. Let's omit the cases when people, having changed their mind about going, do not cancel their reservation and you are forced to leave at 6 a.m. in a semi-empty minibus, although someone else could have been in the next seat. Because of such irresponsible passengers, very often people lose the opportunity to come to or from Bobruisk. Perhaps a partial prepayment would help solve this issue.
Flight 06.01.25, the minibus was delayed, and then did not arrive at all, fortunately it was replaced by another one. There was no message about the delay in sending, or the reason for the replacement of the vehicle, just an SMS with the changed driver's contact and the minibus number. It's all unpleasant. For 18 rubles (and there were three of us on this particular flight, respectively, 51 rubles), a slightly different attitude is expected. And we're already keeping silent about the chanson that screams throughout the trip.
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January 26
I often travel in the direction of Bobruisk - Minsk and for the first time in a long time I came across such a polite driver (flight 26.01.25, 18.30, car 7194).
He greeted everyone, helped with things, clarified whether the temperature in the cabin was comfortable and said thank you to absolutely everyone when disembarking. It is clear that the person loves his job. I am very happy with this trip!
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January 12
The trip left only positive impressions. The car is comfortable and everything is neatly done. Dmitry the driver has iron nerves, it's not easy to answer stupid questions from some passengers, it's not easy, I would have answered rudely already). I wish the company a successful development!!!
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March 1
I ordered a minibus for my sister, she said that the route was clean and there was a pleasant, responsive driver, she also noted that she got there quickly and comfortably
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February 22
I would like to express my great gratitude to these carriers for sending us as soon as we asked for their help to be picked up on the highway, we broke down on the road, and besides how to get back to the city, there are no other options. But the dispatcher said they take electricity at the stops, but where to find them on the road. I would not recommend this company to anyone.
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July 19, 2024
On July 19, I had to urgently, spontaneously go to Minsk from Bobruisk. I booked a minibus, but I didn't even catch a taxi. I called the driver, he waited 4 minutes, went to meet me. Then he left and said he couldn't wait any longer. And that's right, why should all passengers suffer because one is late. But it was absolutely vital for me to leave on this flight, otherwise I would not have made it. I was catching up with a minibus in a taxi. I called the dispatcher, a pleasant friendly girl contacted the driver and asked him very much to wait for me for another minute, entering my position. He waited a minute more and I miraculously made it! Thank you so much for the humanity, understanding, attention and care for the passengers of all and in particular ♥️ I am immensely grateful to this beautiful girl who showed sensitivity and empathy Thanks a lot to the driver too! And to all passengers of the minibus. I managed to solve an extremely important issue for me! I thank ATriLine for the excellent staff and loyalty to customers!
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September 21, 2024
Today, 09/20/2024, the flight from Minsk to Bobruisk departure time is at 15:40 , my student daughter was 1min 30sec late. The driver talked to her and she explained that she was late but was on her way.
The result did not wait.
Thank you, Driver.
Thanks to you, the meeting with the child is postponed.
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January 11
Atriline- my respect to this carrier!!! The cars are clean, the drivers are well-mannered, they don't talk on the phone on the road, they monitor the safety of passengers (they are very politely but persistently asked to fasten their seat belts) Punctuality is like love! Everything is clear and on time!!! Highly recommend it!
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November 16, 2024
A very good carrier, very convenient to use. It was like the keys fell out of my pocket, no question, the driver brought me an hour, excellent operators, excellent drivers!
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January 13
Well-established work! Drivers, like adequate people, are not rude and are always polite if not provoked. Everything is fine. 5 stars!👍🏻
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August 19, 2024
Great company! I always drive and I am very happy. I want to thank the dispatcher girls who always help to book a trip.They put you on a waiting list and promptly inform you when to get a place at the right time)
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May 1, 2024
Excellent carrier Bobruisk - Minsk, Minsk - Bobruisk, I recommend it. Good minibuses, friendly drivers. Flights are very frequent, which allows you to quickly leave in the desired direction.
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May 6, 2024
Good afternoon! Now we got into the Mercedes AI 1645-6 minibus at 13:20 at the RTI on 05/06/2024. First of all, I was confused by how the driver talks to passengers, the person clarified the question of whether there is a place in the luggage for a bag, and he answers him - I don't know, simply and briefly. Secondly, the belts, even for a person with average body parameters, will hardly fasten, since they are tight and not particularly long, to the slightest objection to this fact, the short answer is immediately - I will drop you off! I understand that the driver is responsible for the passengers, but on the other hand, there are limits to decency for communicating with customers, besides, tickets are paid in full, but conditions for a comfortable trip are not. With such drivers, you absolutely do not want to go in the same car, there is simply no trust!
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January 13
Clean, tidy, always polite staff, always helpful.
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March 22, 2024
Thank you for being there.
I constantly use your services.
Very polite and nice girls (dispatchers)
But there is a big disadvantage in the fact that the cabin has an unbearable smell of fragrances.
Not everyone can stand it.
I just got from Minsk today.
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June 14, 2024
The best drivers, operators, service and comfort, I especially ask you to mention and encourage the driver of the minibus AV7194-6 Dzur Oleg, for punctuality, sensitivity and responsiveness!!!
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January 12
A good carrier, comfortable cars, polite drivers. I only travel with this company.
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March 6, 2024
There was a very bad opinion about the trip from 05/03/2024 of the driver Shabatko Pavel Mercedes 6TAH4340 the reason is that such an answer was heard about the request to sit in front, you can not go sit in the back, I have the right to choose a place you lose customers with such drivers!!! Make the right to choose a place in the car in your application!!! And when you fasten your seat belt, it is not comfortable to sit, the clasp rests on the hip, it is not comfortable lower the belt fastener in the seat! And teach your drivers to communicate politely with passengers!! And it seems you need to
Still adjust the doors very blowing on the go!!!
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September 19, 2023
All my trips were with this company. But on September 19, I was disappointed with the driver's response. 6tax5854. After paying for the ticket, I asked the driver "if it was possible to sit forward," to which I heard "there are seats in the cabin." Yes, indeed, there were seats in the cabin at the very end, to which I replied "motion sickness", the driver's answer killed, completely, IT's OKAY. I understand if the minibus is empty and the drivers are not allowed to go ahead. But again, where it is written that the driver has the right not to let (refuse). If drivers are uncomfortable when they are sitting next to them, remove seats from the payment . The passenger pays for the seat and makes the choice of where to sit himself.
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September 28, 2023
Terrible driver service. I got into the car. Sat down. Paid the fare in advance online. The driver with a pretension and a dissatisfied voice: "Aren't you going to transfer the fare?!"
I didn't have time to figure it out. I just started answering by making a long-drawn-out "Aah" sound
, To which the driver mimicked me with the same sound. It's terrible, as if I'm in the yard talking to a gopnik or at school with teenagers. I made a remark to him and informed him that I had already paid online and such a command was unacceptable. The driver fell silent, but did not apologize.
Flight Bobruisk - Minsk. 09/28/2013 time 18:10. Extremely disappointed with the level of service
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August 14, 2023
The company is super, everything is at the highest level.
Of course there are drivers (where they found him)
Today I had to drive a Mercedes 4342 to Minsk somehow not very much.
It's +27 on the street, and the stove is working in his cabin +24. He didn't respond to the request half the way he was chatting on the phone.
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August 16, 2023
A terrible company, the service is completely absent from the word. The driver of the car with the number 6TAH5855 the Minsk-Bobruisk trip was on 08/16/2023 rude to the CHILD for standing at a stop not of public transport, but in a pocket for stopping intercity minibuses, this is a difference of 15 meters. I ask you to take measures such people should not work in the field of passenger transportation and be rude to passengers, especially children.
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January 12, 2024
The quality of passenger service is at a good level, good luck and prosperity to the company and grateful passengers.
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September 23, 2023
Good afternoon, everyone! How would I use the services of this company for a long time! And there were no complaints! But today it's trash!!! It's not enough that the driver took a drunk passenger! So this soup also sat down with me! I had to go all the way to sniff mossy fumes!!! So also this body collapsed on 1.5 seats!! 6TAX4340,
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August 3, 2023
Good evening. I want to say a huge thank you to your company. When it is necessary to go to Minsk, it is only with you. I would like to say a huge THANK YOU to your driver, Dmitry Anatolyevich Zhuk. Very attentive, polite and considerate.
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July 12, 2024
Terrible service.The ticket costs money, there is no convenience in the minibus.It's rude from the dispatcher, you work in the service sector.
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August 16, 2023
Thank you for the low prices, there are always tickets for any time, very convenient and practical ,
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September 8, 2024
Always on time, courteously thank you
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January 9
Nice cars, and polite dispatchers
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December 18, 2024
Excellent carrier. Never fails, always polite dispatchers and experienced drivers!
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October 9, 2023
A great option for business trips. Drivers are polite, comfortable in cars.
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July 5, 2023
A wonderful company, everything remains the same as it was from Minskline except for dispatchers and the site. And so everything is at the highest level
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August 9, 2023
Why doesn't the driver open the front door??
Explains this by saying that it is so convenient for him to drive..what is it all about...
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September 14, 2023
Everything is sooo outdated and requires careful repair
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