Atlantic Travel
28 reviews
August 13, 2024
We went on a railway tour to St. Petersburg together. We are glad that we chose the train, there is always an opportunity to get up, walk and sleep lying down. They asked for seats next to each other and one underwear for mom, and that was it. In the evening, the escort handed out small memos of what you can do in St. Petersburg in your free time (where to go, what to see, where to eat). When checking in at the hotel, there was a hitch, the hotel wanted to put the three of us in one room (they already brought a cot), but the attendant figured it out on the spot and settled everything. The hotel is nice, tidy, there is a refrigerator, a washing machine (you can take the powder with you), a dryer, a kettle, some dishes. It is worth considering if you take a night tour and Karelia, then you arrive at the hotel at about 3.00 am, and at 6.10 you already need to be on the bus. Breakfast at the hotel is given with you in the evening before departure. Somewhere at 10.00 we had a stop, we could have breakfast with a dog and the attendant treated us to tea / coffee + candy :) Ladoga skerries😍 the boat has a roof, but there is no protection on the sides, it is advised to wear raincoats in any case, sometimes splashes are strong on the waves. After that there was lunch. We stopped at a store with tinctures and local beer. In Ruskeale, we were given 2.5 hours, if possible, buy a ticket online in advance, for the first time you can take a 1.5-hour tour of the park. You can search for "marmoricks" (appeared in 2024, in the photo below). On the way back, we stopped at Tokhminsky waterfalls, in Akulovka, where it is highly recommended to eat soup with red fish, very tasty. We arrived at the hotel at about 12 at night. The last day at 8.50 am was evicted, we were in Kronstadt and Peterhof (2.5 hours). At 16.00 we left for the station, told where we could buy food with us (they gave us half an hour for this), then they took us all on the train and put us in the carriage :) Thanks, I liked everything 👍
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July 16, 2024
The best vacation in Moscow, the bus was very convenient and comfortable, the drivers are very pleasant and professionals in their field, thank you very much to Oksana, our escort, everything was organized, fast and at the highest level! The hotel was 3 stars, but it was 4 stars, very clean and beautiful! We will definitely contact you here)
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1
June 13, 2023
We just got home. We ordered the MAGICAL ST. PETERSBURG 2023 tour. I will start from the very beginning, we ordered a tour in the Minsk office, it is very convenient to get there, it is located near the metro, very friendly staff, which I am incredibly glad to immediately tell everything in detail and explained there were no questions left, thank you very much for that. I really liked the tour, I went with a child, the child is delighted. The tour is very eventful and interesting. The four-star hotel is called Karelia. It is located a little far from the metro. You need to go to the metro in 15 minutes by trolleybus number one. The hotel has four stars and in my opinion fully corresponds to this. The rooms are clean, the room is small but very neat and has everything you need. We believe that we are lucky with the tour operator, so we recommend contacting this tour operator.
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2
August 6, 2024
I would like to express my gratitude to Atlantic Travel and in particular Valeria for a great vacation in Adler. Wait for next year) A great hotel for your money, the Chinese bus is new, the accompanying Julia is a professional in her field!
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July 29, 2024
I'm telling you how our tour went
The manager of the company assured us that since there are 7 of us, there will be 6 seats next to ours in the reserved seat and we can not worry about that, we went on vacation in a compartment, which was a shock, since we asked about the compartment and we were told that there are no such places even with an additional payment, unfortunately, these were all the joys with this company, we were waiting for an exciting tour of Tbilisi, though with one, but 2 days before departure we were offered an additional payment of $ 15 per person so that we stayed overnight at a hotel in Tbilisi, we did not understand why this was done, we could not even explain it by phone, as it turns out, you can cross the border in Georgia for about 13-26 hours sitting on the bus, but everything goes faster and therefore you need to spend the night at a hotel in Tbilisi, because our hotel is not ready to receive us early. We agreed that I can say that the check-in took place in an unfinished hotel, where there was concrete instead of the ceiling, the breakfasts, which were for $ 5, were super, they warned about this already on the trip, but I advise you to agree, because there was plenty to choose from. Immediately after the bus, before checking into the hotel, the tour after 16 hours on the bus, we changed money and went on an excursion, we had a shortened one, because most of the bus were already sweaty and smelly, they wanted to go to the hotel, and after sunset it is hardly possible to measure all the beauties of Tbilisi, the essence of the tour: we went to the right place in the dark, they told us what it was and we left. Check-in already in Georgia did not happen after 2, because during the trip they called and said that they were waiting for us a little later due to cleaning problems, so we sat at an additional stop in the heat and waited for our rooms to be cleaned, as well as check-out before 14:00 in my understanding is yours if you want, you can at least at 6:00, even at 13:50, but, as it turned out, you had to check out at 11, because the rooms did not have time to clean, but there is a nuance here, they broke into us at 10 a.m. to clean everything and take away the bedding so that it could be washed. By the way, about cleaning, toilet paper needs to be begged every other time, the entrance to the toilet is through the balcony, which was a shock to us, we also had a broken window in the toilet, through which birds flew, but no one cared, thank you that the room itself was exactly like in the picture (by the way, here, as luck would have it, there were good rooms), we returned back already on the reserved seat and here the most pleasant thing was, we were given 6 side seats and 7 were a little further away from us, that is, according to the list, mom and 9-year-old child were in different places on the upper shelves, for which special thanks to our manager, who assured That everything will be fine.
In general, thanks to this manager for the unexpected turns of life, the development of adaptation skills, for this vacation I can give 1.5 stars, which deserved a hotel with a swimming pool that was constantly cleaned and treated, and our accompanying Alexandra, who worked from and to every penny and even more.
Plus, when she started writing to the tour operator, she just ignored
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1
April 23, 2024
We took a weekend tour of St. Petersburg-Karelia. There were mixed impressions. The first thing that confused me was the cost. The tour cost 110$+100 bel.r. per person. There were two of us. They immediately paid 200 Bel.r. and two weeks before departure 110 $ in Belarusian (as required by the travel agency), the rest (110 $ and excursions) on the bus. We started collecting money only at night at the first stop in Russia. And that's what confused us, they didn't charge us $ 110, but $ 120 allegedly from two people for $ 60 each. There was no desire to prove anything and find out (because there is no connection, it's night outside). Although everything has already been paid for one. On the last day there was an excursion to two palaces (Catherine and Alexander). We paid for them as soon as we raised the money in Russia. But for some reason, the escort did not buy tickets in advance, and on the day of the visit, tickets to one of the palaces went up in price and we had to pay extra. Plus, no one informed in advance that you need to pay a tour tax for every night in Russia for 100 Russian rubles per person. Accordingly, there were unforeseen expenses through no fault of our own.
Secondly, those who did not go to Karelia stayed on their own all day. Do whatever you want. Someone will consider this a plus, but my personal opinion is that it is a minus. If you have not taken care of the Russian SIM card or roaming, it is difficult to walk around the city without communication and somehow navigate. And there were many who did not go. We entertained ourselves, although the escort stayed in St. Petersburg, with us at the hotel, and did not go to Karelia.
The third and most interesting thing is the excursions. Of the free ones, there was only a visit to hare island. We looked at the cruiser Aurora from the side, the same with the cathedrals, except for Kazan (they also took us there for free). On the first day of the paid one-front doors and courtyards, with a visit to the communal apartment for $ 15 (no questions asked, it is very interesting and time and money are not wasted). Then, in the evening, a tour of St. Petersburg at night with bridges. Also $15. The travel agency stated that there would be a boat or something like that, that we would be taken on this tour to the mystical places of St. Petersburg. But the cookie. For this money, we were taken for a ride through some historical buildings and churches, where we could just stand next to each other and take pictures, then we were taken to the bank of the Neva River, where we, along with other people, looked at the bridges. I think it's clear that there was nothing paid for this tour, except for the bus.
There are no questions about the hotel. To your three stars.
Oh, yes, to choose a seat for yourself on the bus, and not an escort, you also pay, 25 bel.rub.
Draw your own conclusions. If you have your own plan for visiting St. Petersburg, this is a decent option for money, because you can skip the excursions and go yourself. It will be more profitable. We just weren't taught😅
Now yes😎
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August 3, 2023
We took the Magical St. Petersburg tour (bus)
Thank you very much to you and your wonderful team - personally Valeria for the selection of the tour, Victoria for her responsiveness, willingness to help at any moment, mobility during the entire trip, drivers Valery and Alexander for an excellent trip in every sense (it was not scary, comfortable, there was time for sanitary stops, for driving directly in St. Petersburg)
Thank you for your attention to each of our questions, for tips on dinners and souvenirs. Special respect for the presence of an office and boarding in Borisov!
Three days later, I realize that I didn't have enough for a couple more days in St. Petersburg... I will miss you...
thank YOU
Sincerely, Ekaterina Stognacheva
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1
July 16, 2024
It was not possible to go on vacation with this tour operator, and after reading the reviews, I understand that this is for the best. I called the number listed on the website, the girl was not very friendly, but promised to send vacation options to Viber in the near future. After three days of silence, I decided to remind myself, the operator answered sluggishly, and after my questions about how and when to book a tour, he stopped answering at all. Maintenance is just the bottom👎
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February 9, 2024
Thank you for a great tour to Georgia in the summer of 23. A good hotel in the center of Batumi, everything was nearby) And most importantly, pleasant company and support for our vacation)
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July 23, 2024
I rarely leave reviews. But everything is fine here, the trip to St. Petersburg turned out to be a success. everyone is polite and friendly, without any hypocrisy. Thank you!)
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August 24, 2023
I applied to this agency for the first time. And I was very pleased. She ordered a railway tour to St. Petersburg for me and the child. I talked to the guy who helped me decide on the tour (although this is not really his direct responsibility, as I understood it). The location of the agency is very convenient - Malinovka Metro station. The girl who arranged the trip is very pleasant and kind. Explains everything thoroughly. The payment is offered to be carried out as it is convenient for anyone (in cash, by ERIP). Checks are issued for all payments. Accompanying Alexandra is generally a godsend for a tourist.
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July 5, 2024
I didn't like it, the bus was terribly uncomfortable, it was unbearable to go, the whole vacation was drained into the toilet, the air conditioners were faulty, after such a trip I just wanted to go home. The seats have not yet reclined, as well as cramped so much so that everything that could has gone numb.
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August 21, 2023
We went from this travel agency to Golubitskaya to the Premiere guest house. The website says that this house is recommended by the company, but... now the question arises: were the representatives of this company there themselves and even for $ 330 in 10 days??? In a house where it is dirty, unkempt, there are interruptions with water, electricity, a dirty pool, a dirty kitchen, the same rooms, where the whole situation is on the verge of fantasy?? The careless attitude of the owner, who creates the appearance of solving the problem, but does not solve the problem at all?? The same administrator??? And now the question arises: what did we pay such money for?? It turns out that the travel agency is deceiving its customers by promising a wonderful vacation, but in fact - a spoiled vacation for a lot of money. I do not recommend this travel agency, which deceives its customers!!!
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August 17, 2023
We purchased a ticket to Anapa and back from the Atlantic Travel travel agency in August 2023. We are 2 adults and a child of 7 years old. Before buying a ride (and going there for 1.5 days), I was interested in the following questions.
1. The year of manufacture of the bus? - they didn't tell me. In fact, a bus arrived, which is 20 years old, and maybe more.
2. Is there an air conditioner? - they said he would be there. Yes, there was an air conditioner, they didn't die from the heat, but many were blown out. I arrived with a runny nose and a sore throat. When we were driving back, strange things happened to him in general: in the first half of the bus, people froze and asked to turn off, but it was like in a bathhouse behind us.
3. The availability of WiFi? They immediately said that he would not be there. And they assured me that none of the other travel agencies either, they say, don't even look for it, no one in Russia definitely has it.
4. Do you have a TV? They said there would be a TV. It was a TV, small and fat, with a kinescope. There were glare from the sun from other people's windows on the TV and the movie was visible only when it got dark.
5. What about the seating arrangements? They said that the seating is done a couple of days before departure. They offered to buy seating for 30 rubles per person for a fee. But we refused, because we were assured that small children and pensioners would be put in front anyway, this is absolutely certain, and the family would definitely be put together, respectively, we were sure that they would be put in the beginning. It was important to me, I did not know how the child would carry the road, I booked a tour for August in February and was sure that early booking + a child would give us normal seats anyway.
In fact, the seating was found out only after entering the bus from Diana's supervisor, they refused to inform in advance, and Diana's phone turns on 2 hours before the bus departs (this was written in the message about the departure time.)
By the way, about the message. We were informed of the departure time at 14 o'clock the day before the departure of the bus! This is as inconvenient as possible, considering that we live 170km from Minsk and we had to come there the next day - the three of us and with bags. But not everyone has a car and sometimes you need to get to Minsk by other means of transport. I asked a question about departure in advance, but no one gave the exact time, but only an approximate one.
bus
They put us in the penultimate seats, despite the fact that they promised to put us in the beginning
There were many children and pensioners around us. To our common surprise, the entire first half of the bus was packed with young people 20-30 years old (there were a couple of children, but they were much older than those who were put at the end of the bus), and the back half was packed with families with small children and pensioners. We were shocked, but I didn't say anything only because we were allocated 4 places for three of us. Well, at least they compensated for it somehow. Curator Diana, after seating us and listening to all the complaints and quarrels (of course, they were, she just ran around and persuaded people to change places), said that she was not going with us and all the issues were solved by the drivers, they say they are accompanying). This is the first time I've seen such a long tour unaccompanied.
The drivers (there were two of them) turned out to be very pleasant, made enough stops, counted us every time, drove carefully, answered all questions and so on. In general, the drivers were great and everyone was satisfied with them. That's the only good thing about this trip.
On the road, during communication, it turned out that the bus is a combined hodgepodge of many travel agencies that sold seats to their tourists.
And the curator Diana informed the tourists that the bus does not deliver to the hotels, they say, get there as you want, call a taxi. But I only had a passage, so I have no complaints here. But the rest of them were offended that after paying a travel agency for a tour, they had to look for their hotel in a strange city. But some were met by the owners.
It was very hard and long to drive, there were uncomfortable seats on the bus that were close to each other, there was nowhere to put your feet. The seats are quite hard and not comfortable, there are no tables, it's uncomfortable to eat, it's uncomfortable to sleep, all the bones hurt. The back of the bus was constantly rocking, especially from driving on bad roads. You can't turn the penultimate seats back at night, because 3 people were sitting in the back 5 seats and their seats don't tilt, i.e. if we tilt our seat back, we will clamp them. But they put the child in the back on 2 seats and this solved the problem.
THE WAY BACK. To find out the time of departure back, you had to call the driver at the Russian number the day before departure. The departure was from Anapa bus station. The bus was 2 hours late, because it leaves Gelendzhik, and there are often traffic jams on the road (but this is not always according to the driver, but as luck would have it). No one talked about the seating back in advance, we sat down in our seats. But the drivers said that more people were going back, that almost all the seats would be occupied, one of us was transferred to 1 place ahead. Accordingly, we lost 4 places for three. Two conflicted people were put in the back, who did not allow us to properly decompose the seats all the way (they were prevented, and they themselves decomposed to the fullest and it doesn't matter that they don't decompose further and they pinched the people sitting behind) and the woman in front decomposed to the whole, as a result, my husband was just pinched by the seats, but he did not conflicted, he was silent and drove clamped almost the whole way. They couldn't leave for 30 minutes, as other people were fighting for places near the emergency exit, where it was impossible to stretch their legs, no one wanted to sit there (again, people were transferred there from their previous places). I think such places should be sold at a discount. Well, or somehow warning in advance before buying a tour that only these places remain. Well, the youth of 20-30 years old still rode in the first part of the bus in the most comfortable places.
In connection with the above, I will never contact this travel agency again because of this attitude both to myself and to those sitting next to me, the principle of the travel agency is to sell seats and tell a beautiful story. But in fact, they were imprisoned as they wanted and you can't prove anything to anyone. A lot of people were outraged, I think they will also leave reviews on the pages of their travel agencies, because there were several companies there, a combined solyanka.
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July 29, 2024
The service is disgusting.You ask clarifying questions about excursions, accommodation, prices for excursions, and in response you get "I do not know, the receiving PARTY is responsible for this."I do not recommend this desk
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July 2, 2024
I do not recommend this agency to anyone, the attitude towards clients is negligent, first they tell you one information to sell the tour, and then they will say that they could not say that. Valeria Reut brazenly cheated on the places. It's terribly uncomfortable on the bus, you ride in a sitting position for two days, the backs do not bend, the air conditioner does not understand how it works, it's cold in front, it's hot and there's nothing to breathe in the back, the lights still don't turn off in the back seats, buses are not designed to go for two days at all, on arrival I walked away for a long time with a sore back and legs. Not a vacation, but hell on wheels
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August 12, 2022
Good evening. I want to share my impressions of the tour to Anapa clean beach., beauty. wonderful sea and heat.We ordered a tour trip almost a month in advance, organizational issues in this company are not solved according to the seating of tourists, for some reason we ended up at the end of the bus, here until the last day you do not know when you eat and what places you have, the bus wants to be better for such a distance, there is no comfort. I want to thank only the drivers, they will prompt and help with any question.
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February 27, 2024
I went to Georgia through this agency. Everything went great!!!! I liked the staff.
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March 26, 2024
I recommend this agency! Everything was explained, told! I will book trips only from them in the future!
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July 20, 2024
Excellent travel agency, everything is very organized, special thanks to Valeria and Alexey for their care and responsiveness
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August 15, 2022
I DO NOT RECOMMEND THIS TRAVEL AGENCY!
We arrived at the Flamengo hotel, which we paid for according to the contract. The result is that they were moved to a worse hotel, without warning in advance, warned on the spot. We called the tour operator — she said that it had been discussed in advance and nothing could be done. It's a lie, they didn't contact us, they didn't talk about it. Only on Friday I received an SMS saying that the departure was not at 13:00 on Sunday, August 7, but 7-00 on August 7!!! The tour operator also said that the price of the hotels is the same, one owner, so they have the right to move.
As a result, OUR FAMILY DOES NOT RECOMMEND THIS TOUR LITERATURE! It is also a violation of the contract concluded between the parties, a violation of the description of the offer, which is not an advertisement, to which a footnote can be made.
We will sue for full compensation: in MARCH and consumer protection, and related instances!
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November 25, 2021
We had a vacation with this travel agency this year in Zatoka. I really liked the organization of the tour, we are from another city. the manager consulted remotely and accessible, and sent all suitable recreation centers with photos to our phone. We only had to choose, and the choice fell on Cardinal) a wonderful base in the center of the resort with an excellent beach) by the way, it was very convenient to pay and arrange the tour remotely via Erip, and that helped us with passing the test for departure)
We will ride with you again)
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August 15, 2022
We went to Georgia with this travel agency in August.
The country is amazing and beautiful. Of course, a bus tour is quite difficult (especially night crossings and the border), but nature has brightened up all the nuances.
We will visit Georgia again- but only by air)))
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August 6, 2021
I liked the hotel and the rest, but I did not like the organization of passenger transportation. The wishes for the seating were not taken into account, we received a lot of unnecessary information from the forwarder, but little useful information. The bus is uncomfortable, the seats are narrow, the window where they put it is dirty. The TV was not turned on at all, neither there nor back, the Wi-fi did not work, the toilet too. Departure was determined at 15.30, and in fact the bus arrived at 16.00. The owner of the hotel brought it in advance, so we stood in the heat, on the side of the road for more than 40 minutes. And upon arrival of the bus, there was no clear response from the forwarder, and even more so, there was no apology for the half-hour delay. The drivers are well done, professionals, thank them for a quiet move, and the travel agency should pay more attention to the organization of transportation of its customers.
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July 10, 2021
A very polite girl, picked up a tour according to all our wishes, we will definitely contact them again!!!
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July 8, 2023
Professionals in their field.
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March 7, 2022
We helped with the tickets at the last moment, we are very glad that we went on vacation)
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June 7, 2024
Super
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