Atlant-M Electric Vehicles defines Atlant-M Britain in its purchase and sale agreements as a service authorized to repair and maintain the cars they sell. And now for the points:
1. In October 2024, BYD Yuan Up was purchased from Atlant-M Electric Vehicles with an extended two-year warranty for an additional fee.
2. In December 2024, the car lock button in the door handle stopped working.
3. When trying to sign up for the service, we were turned away, because yes, they service BYDES, but they do not perform any warranty repairs, and we should contact the seller. They have never heard of the fact that they are an authorized seller service center.
4. After an hour-long scandal and a series of clarifications, they discovered that they still had to repair the sold Atlant-M bikes. The car was recorded on 08.12.2024
5. After arriving at the appointed time, I had to wait exactly one hour for the car to be accepted. First because the receptionist was busy, then because he didn't see the message from the administrator.
6. After acceptance, the most interesting thing turned out: ATLANT-M BRITAIN DOES NOT HAVE DIAGNOSTIC EQUIPMENT FOR BYD!!! There is no way to make a diagnosis. The receptionist couldn't even explain, it was bought, it's late, and we just need to wait and come another time, or it's not there and won't be.
7. The receiver also has no idea whether they should diagnose at all, so Atlant-M Electric Vehicles sells cars with or without a warranty. There is no way for the service to get information from where, everything is found out in the mode of phone calls to the seller with a waiting customer. Find out everything in the few days between signing up for the service and the arrival of the car, knowing that the claim for warranty repairs is probably an unacceptable foresight.
8. After a conversation in raised tones, the diagnosis was agreed upon by disassembling the door and ringing the electrical circuits.
9. Result: the button itself, built into the door handle, has failed. Promise to find out the possibility of the order, the timing and inform.
10. After the expiration of the 30 days stipulated in the contract for warranty repairs, no one contacted us or provided any information.
11. I had to take the initiative myself. To their credit, the response was quite prompt: they cannot order this spare part, they need to continue the conversation with the seller.
Perhaps this is really a service for servicing cars of premium brands of VIP clients, as they position themselves. At least they have a nice receptionist and delicious tea among the necessary attributes. But this is definitely not a service for ordinary mortals and their BYDos, at least because of the lack of diagnostic equipment. Being a client of various Atlanteans for almost 20 years, I can say that their non-premium services are a hundred times more pleasant, clearer, and faster. And this is some kind of game, which, unfortunately, now needs to be tolerated for 2 years or 60,000 km.
We bought a car in this center. Completely satisfied.
The interaction began with communication with the manager Anna. Always clear answers to questions, quickly and to the point.
When we arrived to pick up the car, we were received very kindly. All the documents were processed quickly.
I was pleasantly surprised by the solemn presentation of keys, documents and the car itself.
Many thanks to the manager and employees.