We stayed in a standard room.
The hotel is good, very conveniently located, there is Almaty 2 railway station nearby, you can get from the hotel to the necessary place by taxi, trolleybus, buses (10-15 minutes walk to the avenue), free wi-fi is available.
However, it is not very convenient to check in at 14:00. The staff was polite and responded to requests as quickly as possible.
The hotel room for two is too small, keep in mind if you plan to stay in it all the time, there is also no refrigerator, bathrobes, towel dryer, which is not very convenient especially in winter.
The room is warm. Wet cleaning was carried out, but unfortunately of poor quality.
The hotel restaurant has a New Year's atmosphere, they only had breakfast there, it would be good if milk was also given hot, at least in winter, special thanks to the chefs!!!
I wish you prosperity, success and improvement!
Thank you!!!
Sincerely, guests from Uzbekistan
A good three-star hotel. Despite the proximity to the railway station, it is relatively quiet and safe at night. The interior of the room is simple, but sufficient to comfortably spend a few days in Almaty. The breakfast is not bad, monotonous, but again sufficient. Adequate cost
I really liked the hotel, I stayed there for a week, everything is clean and cozy, the rooms are comfortable, polite staff, towels were changed every day and cleaning was done, breakfast is included, buffet, a huge assortment, everything is fresh and delicious, I recommend it to everyone!!
Great hotel. Not expensive, clean, cozy. A stone's throw from Almaty railway station 2. Just around the corner. There is a shopping center nearby. Excellent breakfast buffet. Delicious, a large selection. Friendly staff.
Not a bad hotel, convenient location. The rooms are clean, the bed is comfortable. WiFi is working. The staff is polite. A good breakfast, but every day is monotonous. Modern renovation. The price/quality is excellent.
We were accommodated in this hotel. There are no complaints about the staff. We had an early arrival and the receptionists tried to accommodate us in the room before check-in so that we could relax. Then he also reacted quickly to all our claims. But there are many comments about the hotel itself:
1. The air conditioner in the room was almost not working;
2. The water in the shower did not go away (even after calling the master),
3. The water was barely flowing in the sink from the tap and in any turn the crustacean is hot;
4. The lock in the door was malfunctioning all the time, the door could almost always be opened from the corridor, i.e. if I am in the room, then anyone could open it from the corridor (we can say that they slept open). When leaving the room, I had to cover it with a card.
5. Towels are tired, gray in color
6. The size of the blanket does not match the duvet cover (50 centimeters shorter in width);
7. There are no sides at the base of the bed and the mattress rolls on it like a pancake in a frying pan. You wake up in the morning, half of the mattress is hanging off the bed.
8. There is no kettle and refrigerator in the room (in this heat it was very lacking).
9. Well, the cherry on the cake are COCKROACHES.
In general, there are more complaints about the management
Stayed at this hotel, the experience is not very, very mediocre place, corresponds to three stars, so you should not expect more.The room key worked poorly, one window did not close at all, so noise from the street is constantly heard in the room, the ceiling above the windows leaks during rain and all the water is on the windowsill, the cord from the hair dryer in the bathroom came off, although it was quickly repaired on request, the holder in the shower was removed along with the watering can. The staff is friendly, but they do not know the assortment of additional services, such as dry cleaning, ironing, etc. Breakfast is not poorly cooked, but the assortment is modest and does not change, but it is quite possible to have dinner, steak and salads are cooked perfectly, this is one of the advantages. Coffee is twice as expensive as in a normal restaurant. Towels are also changed in a timely manner, but that's all.
The rooms are simple, but functional and clean, I stayed the night with pleasure. The air conditioning is central, that is, it will not be possible to turn it on/ off at will, in some rooms it makes a lot of noise, but the temperature is really comfortable. There is a good choice of dishes for breakfast, except that there is not enough ground coffee (only instant). Located near the train station and not the farthest from the airport, it is a good option for this city in terms of cost / convenience.
Actually, the hotel is ✴️✴️✴️, so there were no special expectations. Among the advantages: near the place where I worked; clean, the room is cleaned every day while I am away; the breakfast buffet is normal; the laundry is reasonably priced and does the laundry quickly; there is a safe, so you can leave valuables in the room.
Among the disadvantages: there is no ventilation, and when you can't open the window, you will suffocate. After all, Nizhny Almaty. There are no drawers in the room with decorative linings instead, and there were only 3 hangers in the closet. Well, I brought a suit in a holdall with my hanger, and then they dragged hangers with shirts from the laundry. As a result, things are in the suitcase.
A good hotel, convenient location, two minutes to the railway station and five minutes to the bus stop in any direction of Almaty. There are also delicious breakfasts, coolers with water on the floors in the corridors.
Quick check-in
There is everything you need in the room from accessories, shampoo, gel, toothbrushes, disposable slippers. The perfect white bed linen.
Polite staff. I recommend.
See original · Русский
S
Star-rider
Level 23 Local Expert
September 25
I mostly liked this hotel. It is conveniently located next to the train station and the Rayymbek Batyr metro station. The room is standard, there is shampoo, towels, slippers, hair dryer, toothbrush and toothpaste. There is no kettle, but there is a cooler on the floor. The staff is polite and helpful. There was a slight inconvenience due to the lack of proper towel racks in the bathroom
The worst hotel I've been to in Almaty. There is no drinking water in the room, there is only one ironing board and iron for the entire hotel on the ground floor, breakfast is free, the sheets are dirty, there are no hygiene supplies, the Internet does not work, the lock on the door slows down and opens for a long time.There is nothing in the area. He checked out the next day. 👎🏻👎🏻👎🏻👎🏻
The hotel is quiet, clean, the standard room is small, the Windows were facing the courtyard.The shower cabin leaked heavily, soap, shampoo in dispensers on the wall, in general it is convenient.
The worst hotel in my memory.
The rooms are tiny, the air conditioner does not work normally. The hotel staff is absolutely not responsive. Breakfast is just eggs and sausages. For $70 a day, it's just terrible. The towels in the rooms are already very old. I do not recommend this hotel.
Спасибо за отзывчивый персонал, вкусные завтраки и своевременную уборку. Приятным сюрпризом стала бесплатная камера хранения для вещей. Гостиница понравилась, просто и со вкусом. Хотелось бы в номере чтобы были ещё маленькие холодильники. Но возможно они и есть в номере классом выше, но всё равно хотелось бы и в самых простых тоже чтоб они были в наличии.
A cozy, clean hotel. Conveniently located in the heart of the city. There is a railway station nearby, and this is a good transport hub with buses and trolleybuses to different parts of the city,
Everything doesn't seem to be bad, but the rooms are cramped. For 2 people, the room is... cramped. Between the bed and the wall only sideways, not very comfortable.
The staff responded quickly to requests, the breakfast was good and clean.
I've been thinking for a long time about how many stars to put, 4 or 5. But I decided not to reduce it. There were some minor problems, but the staff solved them very quickly and calmly. Thank you. And when we left, they packed us breakfast for the road.
A great clean hotel, with a nice cafe downstairs. In general, the staff is responsive. I liked that you can hold a direct event at the hotel , if you need a hall - it's quite decent
See original · Русский
N
Nikolay
Level 8 Local Expert
July 29
The hotel is 3 stars. The convenient location is a 3-minute walk from Almaty-2 train station. Polite staff. Daily room cleaning. There was not enough refrigerator/minibar and kettle in the room. Buffet breakfast from 7:30 to 11:00 on weekends
We were with my son in 2022, the hotel is within walking distance from the Almaty-1 railway station. It is strange that the toilet door in the room is glass and not even tinted
I didn't live in rooms. We were in the conference room, had lunch and drank tea and coffee during breaks. There is everything you need, order and cleanliness are observed. The reception staff responds quickly, polite.
Everything is sticky in the room, dust mites on the bed, some sockets did not work. The hotel is a solid three out of five. There are many Indians among the guests.
It's not three stars, I asked to change the rooms twice, everything is stripped, the shower smells like sewage, the taps are wobbly, the water is pouring not from a watering can, but from the connection of a watering can and a hose. The bed is just a double mattress that is constantly moving apart, the pastel is made so that it rolls down during sleep. Breakfast - you can eat it.
The rooms are nice and clean, the service is more or less, there are not enough keys for everyone, you have to wait until the door of your room is opened... Breakfast is good! The location is convenient.
In general, the hotel is good. I didn't go to breakfast, so I can't say what's what. The disadvantage is that there is a lot of hair on the floor in the toilet, apparently they don't clean it very much. I liked the room itself. And you can also hear very much in the rooms what they are doing in the corridor. For 3* the hotel is good, and the location near the Almaty -2 railway station. Three minutes on foot. The water is hot, and the room is hot, I opened the windows.
Никогда не останавливайтесь тут, если есть выбор!
Когда-то это явно была неплохая задумка с точки зрения дизайна комнат, качества гостиницы в целом и предоставляемого набора услуг. Персонал в массе своей пытался как-то помочь с возникающими проблемами, однако менеджмент гостиницы явно пытается выдавить все соки и не вкладывать ни копейки.
Минусов оказалось намного больше:
1. Когда приехал, в комнате воняло как на городской помойке -- воняли стоки в душе и туалете. Данную проблему не очень оперативно, но персонал попытался исправить. Через 2-3 дня к запаху либо привыкли, либо он ушел.
2. Когда вы видите в описании номера большую кровать -- ожидайте что это два старых и пролежанных сдвинутых матраса, постельное белье на которых не обновлялось видимо со времени открытия гостиницы (фото к отзыву прилагаю).
3. Руководство гостиницы посчитало адекватным устроить корпоратив 28-го декабря в ресторане в гостинице, который длился с 16-17 часов до 00:30 - 1:00 следующего дня. С учетом отсутствующей шумоизоляции была возможность поприсутствовать на корпоративе, не выходя из номера. Не совсем то, чего вы ожидаете от гостиницы.
4. С 1 по 4 января в гостинице отсутствовал Wi-Fi и каждый день сотрудники обещали что вот-вот уже починят.
5. Приносят рваные полотенца и постельное белье (фото прилагаю к отзыву).
6. Уборщицы считают своим долгом начать в 6 утра уборку с использованием раций и кричания друг другу по коридору (что они вообще могут там обсуждать?!), а при отсутствии шумоизоляции это может вас разбудить.
The hotel was beaten up by life, the doors were skewed, there were no batteries in the remote control, the cleaner accidentally threw away some of the things when cleaning. Zh
Отель неприятный, номера старые, ванные доисторические. Это даже не ванная - душ, на полу кафель. Не уютно, номер маленький, вид на соседние здание ( в моем номере), шведский стол- средний, очень средний. Из плюсов - вежливый персонал, хорошие уборщицы, в номере чисто. За 23 500 + курортный сбор5% ( о котором не предупреждалось при бронировании) это очень слабо. Не советую данный отель. Тут на твердые две звезды.
Персонал приветливый и отзывчивый, в номерах имеются некоторые недочёты связаны с дешёвыии материалами, но чисто. Отсутствует кофемашина, но ассортимент достаточно хорош на завтраке. Звукоизоляция удовлетворительная. В данный момент идёт ремонт в холле 3го этажа, потому запах стройматериалов присутствует
Выглядит всё аккуратно, свежий ремонт. На ресепшене персонал вежливый и готов помочь. Уборка в номере никакая. Забросили одеяло на кровать, полотенца не меняли (почему-то на двоих одно банное и одно маленькое). Один раз наши полотенца просто взяли и положили в нишу на сумки спортивные в коридоре. Они были из багажа, не самые стерильные ((( Чайника, воды, утюга в номере не было. Телевизор и кондиционер не работали. Завтраки неплохие, каши, яйца, бутерброды. Расположение довольно удобное
Чистые небольшие номера, завтраки сытные, на стойке регистрации все вопросы решались молниеносно. Персонал приветливый. Отель находится около жд вокзала, но поездов вообще не слышно, даже с открытыми окнами.
Вполне хорошая гостиница по соотношению
Цена/качество (учитывая уровень цен). Завтрак вполне неплохой, есть немного фруктов, творог, омлет , в общем по-стандарту. Номера маленькие, но не холодно и не душно, кровати приемлемые (тут тоже дело вкуса)
Номера чистые, минималистично приятные. Мебель видавшая виды (небольшие сколы, чуть болтающая дверная ручка туалета в моем случае, номера на 6-ом этаже), только за это минус, но выглядит современно, ухоженно. Хорошая звукоизоляция от соседей. Убираются каждый день. На этаже был кулер с водой. Интернет стабильно хороший, видеосвязь с телефона не лагала даже под вечер, вечером 15 мбит и пинг 11. Кофе, тапочки или что-то иное по просьбе из ресторана или на ресепшене приносят быстро. Персонал вежливый, приветливый. Завтрак включен, каши, яйца, тосты, тарелка с нарезкой фруктов, пирожные и запеканки, кофе хороший из кофемашины. В ресторане приятно проводить время. Расположение в 10 минутах от станции метро, рядом жд вокзал. Бронировали через букинг, заселили быстро и без проблем где-то вечером. Однозначно рекомендую
Отличная гостиница, рядом с ЖД. Приятные цены и обслуживание , номера большие, все есть.
Но именно сотрудники ресторана - оставляют желать лучшего, медленные, ни клиентоориентированностей ВООБЩЕ. Не компетентные, не знают меню, цен . Поварам спасибо, еда вкусная
Уточняйте цену. На сайте и в отеле цены разные. Покушать в ресторане при отеле можно, всё вполне вкусно и качественно. Завтрак мне показался ординарным. Не успевают убрать со стола. Приходишь на завтрак, все столы забиты грязной посудой. Есть над чем поработать. В целом персонал дружелюбный.
The hotel is next to the railway station, not far from the metro. A normal breakfast in the morning.
The rooms are without any special frills, in December it was cold in the room, the air conditioner does not work for heating.
I like everything, I write right from here, clean, well-groomed. The staff is friendly. The breakfasts are good. I don't know about the others, but I like it. We stop for the second time