Astana Saad
459 reviews
January 7
Kanashka barely leaves in the bathroom.
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October 14, 2023
Quite good, the breakfast is acceptable, the rooms are adequate, but a little old
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August 13, 2022
Good location, quiet rooms, great views from the Windows, clean sauna and pool, but in the locker rooms it is necessary to clean up more often
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August 24, 2023
Excellent location, delicious breakfasts, the hotel itself is a solid three :))
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1
September 10, 2023
In three days, towels have not been changed or the trash has not been removed from the room. Otherwise, a strong four. The staff is very friendly
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February 11, 2024
A wonderful hotel for a very reasonable price. The Marriott network.
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1
January 22
Everything was great.
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1
February 24, 2023
I was at the hotel the day before yesterday, there is an agreement with our company. The payment was made later, so they did not see it in their system, but I was asked to pay a security deposit. Why ask for a deposit from a corporate client? As if the company would run away somewhere.
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1
1
September 30, 2023
Decent, practical, I will stay here if possible.
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May 5, 2024
The service is so-so, the furniture is old, the windows are dirty. The only thing is that the breakfasts are good
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July 27, 2023
A wonderful hotel with delicious breakfasts. Great location.
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1
December 12, 2022
There was a hanger in the room from the previous guest. There are papers from the guests in the chair. The sink filled with water and took a long time to empty. The air is making a lot of noise through the potions. the thrust is due to the height.
The breakfast is good.
They took the ID card at check-in and forgot to give it back. I had to go down for 6 myself, because I didn't get to the phone for a remission, but to the operator.
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November 21, 2022
I read the reviews about the hotel and sincerely believe the people who wrote it. And I understand that I'm probably the only one in my life who breaks off everything (((
I was fatally unlucky! Junior Suite. The equipment is as follows: used rubber-technical product N1 at the bedside table, a box with the rest of the new ultrathin ones in the chest of drawers, children's cars under the bed, clumps of women's hair..... Let's add the richly smoked spirit of cigarettes. The bathroom deserves special attention. It is after a leak - the ceiling with streaks, dirt, dust and hair. A hot kettle was placed on the toilet lid, although I may be mistaken with the object)))
Of course, the incredulous hotel manager came and made sure of everything, sprinkled ashes on his head. He assured me that such a thing was never before and certainly never after! For my torment, a full suite. And what do you think, was it clean and tidy?! You're wrong!!!! In this room, I was left with a dusty bobbin of thread in a drawer.
And such a trampled carpet that you might think inadvertently that before that there was a meeting of builders with a practical component of the process!
The next day, the hotel decided to thank me so that I would definitely remember and never come: a plate of half-dried unwashed fruits, a bottle of red Kazakhstani wine…
I thought, in order not to be unfounded, to attach a photo report, but since children read us, I suggest you take my word for it)
I travel a lot, I don't expect anything from hotels in Asian countries, but I haven't seen this for a long time!
ps. If there are many doubters, I will post a photo
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January 14
MIR cards are not accepted.
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March 13, 2024
The service could be better for this level of hotel.
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November 16, 2024
A good hotel
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2
August 28, 2024
Cool hotel
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August 20, 2023
A little "tired", breakfast for four. It is perfectly located.
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December 22, 2022
A disgusting hotel. I had to endure the screams and rude attitude of the staff even at night. I ordered room service and waited for over an hour. I received rude responses from employees to all my complaints. I do not recommend a hotel.
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1
1
January 8, 2023
A quality hotel.
I recommend the restaurant on the ground floor, to the right at the entrance. It is suitable for business conversation and just for lunch.
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July 10, 2022
Everything is fine, but the housekeeping service has pumped up a little. The trash can was not cleaned, once they forgot to put towels, once they brought a dirty towel.
Otherwise, the location is excellent, the view from the window, the kitchen and the staff are very friendly.
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1
January 6
The hotel is super!!!
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June 25, 2023
It's all right. But this hum, because of which he could not sleep, prevented him. The windows looked back to the 10th floor 1013. Either condors or ventilation
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March 17, 2024
Cozy comfortable and cleanly polite
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February 23, 2020
I like him. The hotel is a short drive from the International Airport and the main attractions of the capital – the Bayterek Monument, the Opera and Ballet Theater, Khan Shatyr shopping center, Vodno-Zeleny Boulevard.
There is a beauty salon on the second floor, where excellent craftsmen work.
In general, this hotel was built by a famous Russian entrepreneur, in honor of his grandfather, Saad Gutseriev. He was repressed during Stalin's time and exiled to Kazakhstan, where he and his family were accepted by the fraternal Kazakh people. In gratitude to Kazakhstan and in memory of the family history, the entrepreneur built a modern hotel in the capital of the country, which became one of the pearls of Gutseriev's SAFMAR CAPITAL Group hotel holding and the entire Marriott international network. There is a memorial in honor of Saad Yutievich in the lobby, and the hotel itself and the business center operating as part of its complex also bear the name of Mikhail Gutseriev's grandfather.
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5
May 27, 2022
I really liked everything! The food, the setting, the location, everything is at the highest level. This chain of hotels in almost any city is 5+
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April 15, 2024
It's okay! One disadvantage is that there is no currency exchange point
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June 15, 2022
We moved from the Hilton garden Inn due to the poor operation of the air conditioner with a colleague, when booking we clarified by phone that there was a large bed in the room, since this is critical for a colleague with his complexion, we took two rooms respectively. The answer was given by phone that there were two beds in the room, but we will move them.When checking in at the reception, the girl replied that we did not move the beds, the phone was not ours, although it was placed on Yandex maps.When I called the number again, it was confirmed that it was a Marriott room, but the answer was that I didn't tell you that, that you can move the beds! Further it is better, the colleague's room is ready, mine is not, we walked for an hour and a half, returned, but the answer from the girl at the reception to your room is not ready.Waiting over a glass of beer at the bar and the subsequent question, can you somehow speed up the cleaning or why is the room not ready? The response of the girl from the reception killed the crowd: "I was joking, he's ready" When trying to register in the Bonvoy loyalty system, we did not receive help from the staff on the first day.We have entered the Bonvoy number, but we do not know why it does not come in.The girl there needs a password, where to get it and how to register? The response from the hotel employee at the reception: "Enter the password for Google mail".
They asked me to prepare certificates for registration, when checking the next day, my name is not written as in the passport, my colleague has a surname.The question is why ask for a passport when registering if you managed to enter the wrong name in both the certificate and the Bonvoy loyalty system? Realizing that it was difficult here, they asked about the corrected certificates in the evening, so that they would be taken to registration tomorrow morning.And guess what happened in the morning, right, they weren't ready!
The question is is it Marriott standards or poor staff management?
On the positive side, I can attribute the work of the staff at breakfast and the short girl at the reception who helped register in the Bonvoy application a couple of days later and worked according to the Marriott standard, as well as everywhere I stayed at the Marriott, Ritz Carlton before.
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December 27, 2023
Everything seems to be nothing, but it has already been cleaned up decently, the room stock needs to be repaired
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June 19, 2023
Decent service, good cuisine in the restaurant, both downstairs and on the 27th floor
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December 9, 2022
So what should I write here? If, as they say, he lived here, then life was a success. I was passing by, well done too. The staff is very well served. Cleanliness and order, no shame.
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1
February 15, 2024
A chic hotel, attentive staff, delicious food! I recommend it to everyone!
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June 1, 2022
In general, everything is not bad, but there are questions about the service, namely, why is there 1 dental kit, 1 bathrobe and 1 slippers in a 2-bed room? And they brought the second set only after we called the RoomService! The view from the window is gorgeous, but it is not visible because of the dirty windows!
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1
August 27, 2024
Tupit resption
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April 23, 2022
A great lobby bar for quiet work with a laptop over coffee. Fast wifi, good service. In the morning there are breakfasts for 9900 tenge
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May 30, 2023
Upon check-in, they started to make me out, men came up and the administrator just started to deal with them without apologies or comments. The attitude is just careless. There was garbage in the hallway for all 4 days - they don't clean at all. There is no vegetable milk for breakfast! Something was missing in the minibar and instead of accepting the room immediately after 3 days they began to demand payment. Russian maps don't work anywhere.
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August 21, 2023
The temperature is not always comfortable in the cold season, as it blows heavily through the windows. The staff is polite
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November 6, 2020
The hotel is great.
It is pleasant and gratifying that during the pandemic, the hotel management is doing everything possible to stay at the same level.
In my line of duty, I often have to stay in hotels around the world, and I noticed that everyone's service is very lame now, and when you start complaining, the management of most hotels simply does not care about you and complaints remain unheard.
I was very pleased that the staff here is very responsive and responsive to any requests. The rooms are clean, the waiters are friendly, everyone follows the mask regime.
In general, the attitude towards the guests is at the highest level, despite the noticeable workload of the staff.
Surprisingly, during the pandemic, it was even better than it was, for example, a year ago.
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3
August 25, 2023
One of the safest and most comfortable hotels in the city on the left bank
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1
February 4, 2024
Cozy, hospitable, in the city center
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January 11, 2023
A great hotel with great rooms and service! 27th floor - fire!
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1
January 5
As always,
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1
January 16
Beautiful hotel.
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April 25, 2022
The hotel needs renovation. Plumbing and shower cabin are not washed, worn carpet. There was no toilet brush in the room. Disposable sets, bathrobes. slippers were available. The view from the hotel to the shopping center is impressive. The breakfasts are good and varied, we tried national dishes. Friendly staff at the reception.
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3
April 4, 2024
Great view from the window, the whole center
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July 19, 2023
The rooms are clean. Polite staff. The Furniture Is A Bit Old…
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3
November 4, 2022
A gorgeous hotel. Stunning views from the rooms with panoramic windows. Great service.
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1
June 22, 2021
A good hotel. It was built by the Russian businessman Gutseriev. He was born in Tselinograd, now Nur Sultan. The hotel is a real 5 star hotel. The staff speaks Kazakh, English and Russian. Good cuisine and service. SPA area with a swimming pool. The convenient location makes the hotel convenient for business travelers to the capital of Kazakhstan.
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5
April 20, 2022
The bed linen is very high quality, a few pillows are not comfortable, there is not at least one hard pillow out of four. They are cleaned every day. There is enough water. By order, food is also brought to the room in the morning for auyz bekita.
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3
January 10, 2022
A nice, expensive hotel. Lots of entertainment offers. Special thanks to the staff, they will solve any issue and will always meet you halfway.
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1