The old rooms are gigantic)
Mansions of the Soviet Union.. everything is done in style)
The new rooms are very clean and tidy! The staff is friendly! There is a shuttle service to the airport! Buffet breakfast, homemade food)
A good hotel. It corresponds to its 4 stars. I will be happy to come there again. There was no opportunity to eat in their restaurant, but there are good snack options nearby.
A two-bed room was rented. The bathroom is not very good, everything is cracked and there is mold. There is no table to work or eat. There were two bottles of beer with poured water in the minibar, they tried to cram it in at the exit. It is not possible to pay for several days at once.
We lived in a suite, very nice, furnished, bathroom - everything is fine. There were bathrobes in the room, and sanitary supplies too. The WiFi was working. Of the surprises - the toilet tank was filled with boiling water and flushed, respectively, too)) the window was probably loose and the wind whistled, but it was heated perfectly, it was hot even in the room. A separate topic is the restaurant. The portions are huge and quite inexpensive. The breakfast is very hearty and varied. I highly recommend the hotel
I just love this hotel! I love it for its beauty and grandeur, I love it for its very convenient location for those who travel. For a chic buffet and very tasty and original dishes for dinner! Price, quality, location are the main advantages!
I liked the hotel. Inexpensive, clean. The staff is friendly. The airport is nearby.
See original · Русский
Roman
Level 25 Local Expert
June 13, 2024
Nice hotel! Friendly staff! Good tasty and healthy breakfasts! The location of the hotel is convenient not far from the airport, Close to shops and cafes!!!
Huge rooms in the "royal" style - carved and painted beds and wardrobes: Some of them are so big that you can't see the TV from the bed. The loggia (where there is) is completely empty, but the area of the squares is 20. The Windows overlook the road, so in the morning, whether you want to or not, you will hear the road and taxi drivers who have chosen the parking lot near the hotel for their business. The breakfasts at the hotel are not bad. Delicious and varied. Some rooms have an electric sauna in the bathroom but it does not work. Cupboards are also not entirely clear why they are in the rooms. Polite staff at the reception. Viva cafe is nearby and you can order in the room, the food is delicious but the price tags bite. Which is very unpleasant for Shymkent. It's cheaper to go to any other restaurant in the city. There are smaller rooms in the hotel, which I consider much more comfortable than large ones. I never recommend taking the first floor at all. The rooms there are tiny and very different from the second and third floors.
1. It is impossible to enter the parking lot
2. When you stop at a hotel, taxi drivers all look at you with whom you enter and exit
3. The TV does not work
4. There is no toilet paper in the toilet
5. Breakfast is only open until 10 and that's it
It is positioned as 4 stars, but it is not even one star. It does not match either the situation or the level of service, the kitchen, or any parameter. There is no food nearby and no real food to buy. The "restaurant" in the hotel itself is open only for breakfast. The only plus is near the airport, you can stay overnight if you transit in Shymkent.
In general, everything is not bad, but it does not pull at 4 stars, if he did not work at the hotel himself, he probably would not have noticed much. The staff is polite, the breakfast buffet is clean. The price corresponds to the quality.
It's just creepy. It was poorly cleaned. There is a piece of foam rubber on the mattress, and the bed is not the right size on top of it. The conder is Chinese, you can guess where to poke, what to regulate the temperature and flow. And it's all in the suite)) At the reception, a nice adequate girl. There are smokers and non-smokers in the rooms, please check upon check-in. And well, the atmosphere, as if the owner of the house had dragged everything unnecessary and left it here. Stuffed bears, grandfather clocks, paintings
I worked at this hotel and restaurant.The service of the guests is at the highest level, the food is all fresh, healthy and delicious.After visiting this hotel, you will definitely come back again