The view is very beautiful, the pool is warm, and since there are pebbles on the sea, crowds (and we are not fans of the sea) - we had enough of the pool, sun loungers, cleanliness, a group of guests))) The staff is pleasant, the upper floors seem to be more recent in terms of technology. Washing is 200 rubles, you vacuum yourself, once a day they put things in order, make up and maybe wash the floor + take out the garbage. We walked to the sea 1 time, we didn't have enough for more, then by car. Since we travel to Abkhazia only by our own transport, the location relative to the sea and the rest of the resort movement has not affected so much. From the hotel - on foot, and back by taxi 500 rubles.

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esenia2021elena

Level 4 Local Expert

A wonderful hotel! Gorgeous views! For those who love movement - the stairs are steep☝🏼 the rooms are clean, the staff is friendly, cleaning is daily. There has always been water and electricity, there is its own generator, this +, even when the lights were turned off in the whole of Gagra. The pool is clean, it was cleaned every morning. Recommend👍🏼

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Вячеслав Корсун

Level 8 Local Expert

I must say right away, it's a long way to the sea, and even uphill. Some guides cannot drive up to the hotel and find it. But, the rating is based on the hotel itself, not the things above. I think it would be fairer. I never went to the sea, all the days the guides picked me up from the hotel, although sometimes a few streets below. In general, it is not critical. Going down is not going up ☝️ The rooms themselves are clean enough, the air conditioning is working. They clean it every day. The staff is very helpful, there is a laundry room, and it is inexpensive. The view from the hotel is stunning, the sea and the sky. There is a cafe at the hotel downstairs, the prices are normal, I will not say that it is expensive. The service is lame, and 10% tips are included for it at once. At the same time, this is not even in the restaurant on the way to the Ritz, where there is a glass bridge, delicious food and excellent service. Anyway, 10% is not a pity. But absurdly a little. Payment is only in cash, there is practically no alcohol. I asked for half of the menu, they didn't tell me much or offer anything (so tips are amazing for me) There is no breakfast included, but you can buy it at the same cafe. In general, there is a pleasant atmosphere in summer, you can take your alcohol, order pizza and sit and chat. The air is good, cool, pleasant. In general, 4 stars are deserved, I put it because of the responsive staff, especially at the reception. It feels, of course, like 3 (based on cleanliness and comfort in the room + cleaning). On the 4th and 5th there should be pleasant memories and sensations inside the hotel, but this cafe spoiled them. Next time, of course, I would not go to this hotel (and I will not go), but I need to visit it once.

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