Askona
Address
Business hours
Opens in 4 min
Directions
Centraĺny rynak
440 m
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10 reviews
October 15
I bought a bed with a mattress in Askona shopping center "Secret".
A consultant met us, very kindly told us everything, about all the advantages of the product - an incredibly competent consultation. Excellent assortment (beds, mattresses, pillows, mattress pads).I recommend this store - I was very satisfied with the advice, the acquired goods, the service, as well as the affordable prices. Personally, I liked everything, I recommend this store.
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October 29
I recently used the services of this organization, and I want to note the professional approach of the staff. I asked a question about a specific product, received comprehensive answers and help in choosing. I especially liked that attention was paid to even the smallest details, which is rarely seen. It feels like every customer is appreciated here. As a result, I was very pleased with my choice and the quality of service.
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September 6
We bought a mattress at the Askona store
Gomel, Gagarina str., 65. We repeatedly lay on the mattress in the office and tested it. The choice was made in favor of a two-sided medium-hard one.
A mattress was brought, in two packages. They didn't open it right away, then they realized why in two bags, the smell went through the apartment - the smell of mold. The smell came from inside the mattress.
We wrote a statement and waited for a specialist. A specialist - a simple worker - came and drew up an act. We waited for an answer (according to their rules) for a month. We waited.
Answer: This smell is purely the perception of the consumer, her personal opinion, not confirmed by a specialist or anyone. They refused to exchange it for another mattress.
We demanded a refund for the mattress. But Ascona refused to refund the money, because she considers the mattress to be of high quality.
Then these scammers repeatedly called and asked for my opinion. Probably to remind and annoy more.
After a month and a half, the second side of the mattress was not rigid. Later, a dent formed.
The price of these mattresses should be 3 times less. And REMOVE the ORTHOPEDIC words. There were no Ascona mattresses next to the orthopedic ones. In the office, they show mattresses that are not the ones that you will get home.
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