We ordered a sofa bed in this store, we were really waiting for it, the sofa arrived earlier than the stated deadline, it was the first and last time when we were happy to communicate with this company. The sofa came in smelly, smelled like glue. The smell did not disappear after a day, or after 5, or after almost 2 weeks. We have a 4-month-old baby and instead of solving the problem with space, we had to move our things to another room and let the sofa weather out there alone.By the way, the cost of the sofa was 3366 rubles + assembly of 100 rubles. After 5 days, we contacted the complaints department, where they waved us off, but in the end, exactly 2 weeks later, the sofa was taken away from us.For almost another week, we begged for a refund in the store for the product. They refused to return the money for the assembly to us. I could put up with this if I wanted to return the sofa myself for no apparent reason, but the sofa stank, poisoned my family for almost 2 weeks and in the end I lost 100 rubles for it and another 25 for taking this miracle from me. It is very sad to see slogans about healthy sleep on Ascona's website, when for more than 2 weeks we had to bear the inconvenience of being next to their products. The manufacturers themselves did not recognize this situation as a marriage.Although they recognized that the period of air conditioning of the product in the warehouse was not extended.
I would like to thank your company for their help in choosing the purchase and delivery of the bed. Special thanks to consultant Elena (green city) for her activity, sincerity and interest. She helped me choose the perfect bed. Also thanks to the delivery staff. Everything was fast, clean and tidy. They even came with shoe covers ☺️
It was decided without any doubt that I would order a bed and a mattress in Ascona. Ascona inspires or inspired confidence (I haven't figured it out yet). The consultants in the store conscientiously helped me choose the product, placed an order and kept in touch with me if I had any questions. The most interesting thing began when the delivery time of the order came. The delivery was delayed a little , but not critically (treated with understanding, especially for the New Year holidays ). Again, I kept in touch with the sellers, they tried to answer my questions (Where? When? Why?:)). On December 30, the long-awaited call from the logistician rang, we agreed on delivery on January 4 from 12 to 17. What was my perplexity when at about 17 o'clock there was no call, no goods and at 21.00 the same way. I've been waiting all this time. My attempts to call the number of the logistician from whom the delivery was arranged with me were unsuccessful. I kept in touch with the store again, at 21 o'clock the consultant told me that there would be no delivery and, as I understand it, the logisticians simply decided not to warn me. At 8.40 on January 5, the call of the logistician rang , ,, sorry, the car broke down , we can offer delivery ....... absurd, why didn't they call on the day of delivery ?!the delivery was postponed to January 8th....The goods arrived, collected, delivered, but they did not deliver a little, the issue was solved in one day with an under-delivery (they delivered, screwed). Not notifying the customer about the cancellation of the delivery is an overbearing and disrespectful attitude towards your customer. Thanks for the work of the consultants from the store,,Ascona,, on Prytytsky (we were in touch, tried to help , good advice during the selection of goods ). Contract number 29519 dated 11/10/2023 addressed to Alina Tsarev, my contact details were left at the conclusion of the contract.
I am very pleasantly surprised by such a sensitive and attentive staff of the Ascona store in Green, especially the girl Yana, who told me everything very clearly about mattresses, beds and the comfort of the bedroom.Thank you very much for the selection and a good purchase.
The worst manufacturer I've ever met. The buyer is interesting to the employees as long as he buys the goods-then no one cares about anything. Over the course of a year and a couple of months, the mattress has decreased in size (lost 10 cm in length). When buying, a mattress pad is strongly imposed with the condition of an extended warranty of 10 years, instead of the classic 1.5 years. But at the same time, the service life of the mattress is only 24 months, as evidenced by the lousy label on the mattress. And as soon as you start asking questions about the discrepancy, conversations immediately begin about what and what you want from an inexpensive mattress, and in general they are not responsible for the labels that the manufacturer leaves. And a large number of reviews, mostly negative, are clearly written by opponents of this divine institution. I advise you to read the reviews of this store first before buying goods from it.
A very pleasant Ascona store, in the Green City shopping center, a large selection of goods, especially pillows. The cool staff will help you with the choice.
The best furniture salon, everyone is very friendly
They picked up the perfect mattress and pillows for me
While they were making out, they allowed me to test the massagers, I think I'll definitely come back for one.
I am a resident of Kamennaya Gorka and a buyer of Ascona in Green, I brought a friend, got in a good mood and bought cool pillows
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Anonymous review
November 23, 2021
I was in the salon about a month ago. I bought a mattress for a child, I really liked the atmosphere in the salon, all the managers are friendly and positive, they offered several options for mattresses in any price category.Manager Anastasia explained in detail the differences between the models, also picked up an anatomical pillow and a beautiful set of bed linen for the child. We placed the order and after 3 days the mattress was already at our house, I was glad that we did not have to wait long. I recommend this salon to everyone.
I really liked it, the furniture is just super, the sellers are responsive and pleasant.
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Никита
Level 3 Local Expert
April 4, 2023
We bought a double bed with a mattress. Everything has arrived. The installation was carried out efficiently and quickly. No defects were found in the bed and on the mattress, and the warranty of 30 years for mattresses and 10 years for the bed was very pleased.
The staff is friendly and knowledgeable.
Would I recommend it to anyone? - yes. This is a very good brand, better than our Belarusian ones, but the cost is much higher.
There are no complaints about the staff - they just do their job. As for the products: I bought a sofa, which is positioned as a "sofa for sleeping", in which 3 months later a manufacturing defect was discovered (a curved metal frame), to eliminate the defect I had to go through 7 circles of hell: write applications several times, meet "specialists" at home 3 times, who for the first time blabbed about the factory marriage, subsequently claimed that the defect was acquired. In general, I received the replacement of the sofa part only after contacting the network management directly. Also, when buying a sofa, there was a question of not having a gap between the sofa halves when unfolded. When the "manager" was selling the products to me, he strongly argued that this "failure" would not happen in any case, they say the mattress is reinforced at the junction. In practice, we get the same unfortunate failure and comments from the "specialist" who came for an inspection - this is normal, just tighten the cover (every day / week / month).
As a result, we have:
* Mediocre products with an overprice of 40%-50% are comparable in quality.
* The clause in the contract that a load of up to 100 kg is possible on the sofa (i.e. 2 adults sitting on the sofa is the reason why you may be denied a claim for any marriage)
* Bureaucratic hell in case of a defective product (you will give up at some point)
* But the staff is pleasant, yes, you can't argue here))
I can't say about the beds of this brand, but if you have a question about buying a sofa TM "Ascona" - feel free to pass by just because sofas of this quality are 2-3 times cheaper, and for the same money you can find more worthy and conscientious manufacturers.
I bought pillows in the salon. I really liked everything. Manager Anna spent almost an hour with me and told me in great detail about all the pillows I was lying on. She helped me choose a cover for the shelf. And even when I came to change the pillow 10 days later, more than once I did not feel any negativity in my direction. I also took a long time to choose the second time. I really liked the store that the lights were even dimmed when choosing a girl.
The mattress made a pleasant impression on the cocoa shavings, Anastasia's manager turned out to be in paradise, competent consultation pleased the ears. They also suggested the choice of gifts for relatives for the New Year.
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Александр
Level 7 Local Expert
November 27, 2024
So-so customer orientation. The girl with the displeased look behaves as if I owe her something. Yeah…
I recommend it to everyone!!! I was just passing by, I decided to see what was in the assortment. Almost immediately, manager Natalia came up to me and did not intrusively start a conversation. During the conversation, I discovered that I was sleeping on the wrong pillow and did not think at all that it needed to be picked up! They kindly helped me with this, explained everything and I did not leave empty-handed, bought a good pillow, my discomfort disappeared and I began to get enough sleep! Thank you for your help in choosing and attentive attitude!
I was here by accident. But I planned to change the pillow a long time ago. They helped me pick up more than just a pillow. But also the cover and the bedding. I also bought a blanket with a good discount. The seller Kristina showed everything and told me in great detail. In general, everything is great.
Anastasia advised me! I helped you choose orthopedic pillows! I was absolutely delighted! There are no words to express my emotions from the attentiveness, detail and respectful attitude towards me from Anastasia's manager. Thanks to her for the consultation! It was she who helped me make my choice)
I needed a pillow. I didn't understand how to choose it. Anastasia, the manager, helped me find a comfortable pillow. A pleasant and polite manager who you want to contact for the next time)
My neck finally stopped hurting and I started getting better sleep.
I don't understand how you can leave a positive review about this store. Sellers blatantly lie to sell the product. I can't wait for the promised delivery of the goods for the 5th day. Then they refer to the holidays, but to the employment of logisticians. But the most interesting thing is that you can ignore and not pick up the mobile phone, which is located at the sellers of this store, whose working hours are from 10 to 22!!!! That's right, why solve the issue of product delivery if you can just not pick up the phone? I will contact the consumer protection Society about the work of this store.