I would like to thank your company for their help in choosing the purchase and delivery of the bed. Special thanks to consultant Elena (green city) for her activity, sincerity and interest. She helped me choose the perfect bed. Also thanks to the delivery staff. Everything was fast, clean and tidy. They even came with shoe covers ☺️
It was decided without any doubt that I would order a bed and a mattress in Ascona. Ascona inspires or inspired confidence (I haven't figured it out yet). The consultants in the store conscientiously helped me choose the product, placed an order and kept in touch with me if I had any questions. The most interesting thing began when the delivery time of the order came. The delivery was delayed a little , but not critically (treated with understanding, especially for the New Year holidays ). Again, I kept in touch with the sellers, they tried to answer my questions (Where? When? Why?:)). On December 30, the long-awaited call from the logistician rang, we agreed on delivery on January 4 from 12 to 17. What was my perplexity when at about 17 o'clock there was no call, no goods and at 21.00 the same way. I've been waiting all this time. My attempts to call the number of the logistician from whom the delivery was arranged with me were unsuccessful. I kept in touch with the store again, at 21 o'clock the consultant told me that there would be no delivery and, as I understand it, the logisticians simply decided not to warn me. At 8.40 on January 5, the call of the logistician rang , ,, sorry, the car broke down , we can offer delivery ....... absurd, why didn't they call on the day of delivery ?!the delivery was postponed to January 8th....The goods arrived, collected, delivered, but they did not deliver a little, the issue was solved in one day with an under-delivery (they delivered, screwed). Not notifying the customer about the cancellation of the delivery is an overbearing and disrespectful attitude towards your customer. Thanks for the work of the consultants from the store,,Ascona,, on Prytytsky (we were in touch, tried to help , good advice during the selection of goods ). Contract number 29519 dated 11/10/2023 addressed to Alina Tsarev, my contact details were left at the conclusion of the contract.
I am very pleasantly surprised by such a sensitive and attentive staff of the Ascona store in Green, especially the girl Yana, who told me everything very clearly about mattresses, beds and the comfort of the bedroom.Thank you very much for the selection and a good purchase.