I will complain about you, in defense of consumer rights!
Disgusting attitude towards the clients of this bank!
Firstly, you, in turn, are not competent in the work of your employees!
You order a card, you have to wait 2 hours in line for it, until 20 people are in front of you, but they let their friends through!!!
okay, I turned a blind eye to it, they couldn't find the card, they gave me an absolutely empty card with only the first and last name on it
Secondly, the delivery of this card is also carried out for more than a week!
Thirdly, the most important thing, FOR WHICH I WILL COMPLAIN, is the work of your poor technical support, when the chat opens, they immediately close it! They respond with templates without solving the problem! I have screenshots of your staff's responses!!
And STOP WORKING like you're owed, just being rude at the checkout and customer service!
The most adequate here, only couriers
The operators are in no hurry to work. Nepotism is promoted everywhere (acquaintances, uncles, aunts, etc.) 1.5 hours of waiting resulted in a scandal, after which the queue suddenly started. And after the words: "We will complain, a miracle happened, we were called to provide services." I do not recommend this bank.
A flawed bank dominated by nepotism. Feel free to multiply by two the number of people in front of you, as every minute a bank employee will cram his friend, acquaintance, father, mother, neighbor, etc. They will solve their problems in 2 minutes, and you in an hour and a half. Be prepared for this.