Art Residence
143 reviews
December 3, 2024
Place looked great from the first sight.
However, here are some red-flags:
1. We booked for our guests through booking several days before their arrival to Tashkent. We just wanted to check out our booking a day before their arrival, and surprise rooms we booked were not available because of some technical problems. Although, we asked them to solve the issue positively, they offered an option for the extra price. We had no other ways left but to contact booking, and clarify the situation. Booking staff reacted imminently, and solved our problem.
2. Our guests arrived, and settled to their rooms. Time for payment came and I wanted to pay in cash USD (old version). They said that they could not accept it only because it is an old version, and they will not be able to convert it at the bank (which I exchanged my local money to that USD money earlier on that day). I was an upset. But they did not receive, and I had to find UZS and pay on it.
3. As we solved our problems by approaching to booking staff, who later fined them for that, the hotel owner did not let our guests to leave their luggage at the hotel on the checkout for sometime. They just wanted to see Tashkent by the time of their flight.
So, be careful)
2
1
October 20, 2024
The hotel has disappointed us.The service is horrific.Especially their receptionist called Bekhruz was very rude.I wouldn’t recommend to stay there to anyone.
1
May 21
Nice hotel
1
October 27, 2024
Friendly staff, clean rooms, great amenities. Perfect location. Highly recommend and would return
September 21, 2024
Good place
January 1
Excellent
1
January 2
We were on New Year's holidays 2024-2025. A very pleasant hotel. It's all clear. Cleaning is daily. The restaurant offers a variety of breakfasts. We lived in a one-room suite with four children. The room has two double beds, armchairs, tables, kettle, smart TV, refrigerator, air conditioning, spacious wardrobe. The room is very spacious.
The restaurant is open only for breakfast. You can order food at the hotel through the Yandex.Food app, and you can choose to pay in cash if you do not have a card that works in Uzbekistan.
The hotel has a swimming pool, Turkish hammam, sauna. Their attendance is paid. You need to book your time in advance. We paid 350 thousand Uzbek sums per hour for 4 people (about 3 thousand rubles). They ask you to pay in cash. Other guests are not allowed to use the pool and baths during the paid time.
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2
May 14
Nice hotel, cozy, new, very clean, there was water in the room, kettle, tea, coffee, mugs, towels, all bathroom accessories, large TV with Internet access, Wi-Fi worked well, the hotel has a spa complex, restaurant and swimming pool, an hour in the pool is 100,000 rubles, breakfast is included in the price at night. Nearby there are coffee shops, cafes, a cosmetics magnet across the street, and banks are not far away. They couldn't change the money at the hotel itself, they don't have any cash in the ATM, but maybe someone will be more lucky.
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May 18
I recently stayed at a hotel. I want to share my impressions about this place. The rooms are clean and cozy, with modern furniture and appliances. Each room has a refrigerator, a TV, a kettle and a set of dishes.
The hotel has a restaurant where you can have a delicious breakfast. Breakfast is included in the room rate and is offered as a buffet.
The hotel staff is very friendly and helpful. The front desk is always ready to help with any questions and concerns. The maids clean the rooms every day.
This is a great place to stay in the city. I recommend it to anyone who is looking for comfort and coziness at an affordable price.
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January 21
The Art Residence Hotel in Tashkent receives positive reviews for its beauty and stylish design. Guests like the modern design of the rooms, comfortable beds and cleanliness in the hotel. They also note the friendly and attentive staff, who are ready to help with any questions.
The hotel's location is convenient for tourists, as the main attractions of the city are nearby. The breakfasts at the hotel also received good marks for the variety and quality of the dishes.
In general, Art Residence Hotel is an excellent choice for those who are looking for a comfortable and beautiful place to stay in Tashkent.
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1
March 15
I was most impressed by the interior design in the corridors - it's beautiful. It's cozy to sleep in the room. The view from the window is so-so, but that's not the main thing. Blackout curtains, comfortable bed, high-quality linens are a business traveler's dream. But the breakfasts (buffet) have seen better - it seemed to me not very tasty, not very diverse. The fruits served for breakfast helped out. We went to the sauna and hammam - well, not bad, fine. The location is convenient. There is a beautiful market across the street, a large supermarket, restaurants and cafes within walking distance. Overall, it's a very good hotel. Perhaps they would have come back.
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April 26
The hotel is new, beautiful, stylish and unusual: I was especially impressed by the endless corridor, it looks amazing.
For the first time I saw an interesting table near the doors of the rooms. If the guest is in the room, the corresponding icons light up, if not, they are turned off. The icons also show different functions, and it is especially convenient that the bell replaces the knock on the door.
A very cozy restaurant with delicious and varied breakfasts, having breakfast in the morning, before lunch you don't have to think about food at all, and the rooms are clean and tidy.
However, there are nuances.
We stopped by for a day and at night found that the shower drain was clogged with other people's hair, which is why the water practically did not leave. I had to fix the problem myself, which was quite unpleasant. At the reception, the guys reacted promptly and made a small discount for this incident, which smoothed the impression.
And the most noticeable disadvantage is the weak sound insulation. At night, literally everything could be heard: conversations, televisions, coughing, blowing his nose, even the sounds of lovemaking. By the way, there was no noise from the street at all, only internal sounds made it difficult to sleep.
The location of the hotel is very convenient: the city center is about 10 minutes away by car, the metro is 15 minutes on foot, and public transport is convenient nearby.
Overall, the hotel left a pleasant impression due to the design, comfort and attitude of the staff.
If noise insulation is not important to you, then feel free to choose this option, most likely you will be satisfied!
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1
January 1
About the Art Residence Hotel. I liked everything: the service and unobtrusive treatment of the staff, cleanliness in the room and public places, attentiveness to the requests of the client, excellent cuisine of the restaurant. Everything is provided in the room: a clean bed, hygiene and eating facilities. Thank you very much for your attention to the client. I will recommend the hotel to my family and friends when visiting Tashkent. Thank you.
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1
March 5
This is not the first time we have stayed at this hotel in the last two years, but, unfortunately, the quality of service has not improved. The convenient location of the hotel is important, as we come to work for a few days.
Cleaning leaves much to be desired: they are poorly cleaned, they constantly forget to put towels and garbage bags, water. Sometimes it also happened that it was cleaner before the cleaners than after. If you call the reception with a request to bring a towel, you have to wait a very long time, but in the end you still go to get it yourself.
Once after cleaning, the girl forgot to put another 1 set of towels, I think by the number of toothbrushes in the bathroom- it's not difficult to guess how many people live in the room, and not by the number of people who are in the room at the time of cleaning. Thinking is not our strong suit, and you see it every time. So, she also asked to bring a garbage bag. The girl walked away, leaving the door open and did not return. I had to go to the reception myself to get towels at night.
Another serious problem is the smell of sewage. No matter which rooms we stay in, he is always present. The Wi-Fi is unstable, and the TV is, in fact, just for beauty – it's impossible to watch something over the Internet.
A separate "pleasure" is the local cleaners, or, as they can be called, the gang-watering can. Instead of cleaning normally, they can gather as a whole team under the door of the room, chat loudly, laugh and discuss their topics. And you're lying in your room and you can hear the whole "corporate party" thing because there's no sound insulation.
The reception staff is mostly polite, but that alone is not enough if the hotel's problems are not solved year after year. Judging by the reviews, they complain about the same thing, but the administration simply copies the standard answers, which indicates the complete indifference of the management to the comfort of the guests.
The breakfasts are top.
If service and comfort are important to you, think twice before choosing this hotel.
P.S.: the photo after the "cleaning". There are no towels as usual, the bed has been made up. The carpet is dirty.
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March 13
The hotel is nice, everything is clean, freshly renovated, everything you need is in the room. the staff is polite, the breakfasts are delicious.It is convenient to get to the center and to the airport by Yandex taxi, both nearby and cheap. We'd like to come back here again. Thanks, good impressions. I recommend
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1
January 8
I really liked the hotel, the staff is friendly, the rooms are clean and cozy. The hotel itself is located near the general catering points and the center. In general, the territory was very convenient for us.
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2
April 15
We took this hotel with our colleagues, as there were great reviews on the booking. In general, the hotel is normal, you can live, but the disadvantages are compensated by laughing at what is happening around you))
The numbers seem to be normal, but everything is done with a blunder)) there is a papier-mache hotel sign on the wall in the room, a chipped shelf on the mirror in the bathroom, and a pink silicone mat in the shower so as not to slip. The towel is white, but it looks like the whole of Uzbekistan has been wiped with it. The carpet in the hallway seems to be normal, but it's stained, there are ironers with irons, but it's also streaked and stained.
We stopped by at night - a local was sleeping at the reception and he didn't have room cards.… Then I found one of the two, then I made this one with a master card so that I could open the second number... and basically all the others)))
Then the light didn't work without the 2nd card, then after 20 minutes I found the second one.…
I ordered a room with a large bed, and they gave me 2 small ones, I said they would move me in the morning, but in the morning they just moved 2 beds and got one))
I took 4 different dishes for breakfast ... everything turned out to be made of dough and sausages (sausage, sausage in dough, sausage pie and mini sausage pizza)))))
Laughed at everything that was happening around ... some kind of sur))
Have a good rest)
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1
April 13
Decent accommodation. There is parking, generally neat rooms. The buffet is without frills, but everyone can easily make a regular breakfast. The only thing is, the cold (obviously from the refrigerator) fried eggs raised questions :)) the staff at the reception are very friendly. In general, considering the affordable price tag, a solid 5.
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January 13
We stayed at the hotel 03.01.2025-07.01.2025. There has never been a room cleaning in these days. In order to get clean towels, throw out the trash and get the daily prescribed water, I had to complain to the reception. The plumbing was working intermittently, and the maid and the foreman were also called. There is no mirror in the room except for the bathroom, which is very inconvenient. The breakfasts are good, the choice is large. The staff depends on the shift. On the day of departure, there was a very friendly girl, at our request, for an additional fee, of course, the departure time was shifted. And on the day of check-in, for a very long time, the reception could not find our reservation, then they could not wait for the employee with the key for our room, and it was at 5 a.m. local time. I lowered my rating for the lack of cleaning.
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April 8
I didn't like the hotel, as in the hostel. The suite is generally not bad. Big. Everything was working. In general , he 's even cute . But the staff is not working well. Don't ask questions at the reception. Everything is done slowly from the fifth time. The maids don 't work well either , they don 't bring anything all the time . Lena went out onto the road, it was very noisy not to open the windows. Everything is very uncomfortable. Breakfast is generally not bad.
There are 3 very good restaurants within a kilometer. There are shops with everything you need on the way to them.
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January 3
Excellent breakfast with a large selection of dishes. Daily room cleaning with the possibility to change the bed linen. Friendly staff. Convenient location. Cozy rooms
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April 24
Hello everyone, maybe my review will be useful to someone, in general, the hotel is not bad. I liked everything, but only the reception in the evenings does not respond to requests by phone from the room, although they say that now they will come to my room and fix the problem (in my case, there were problems with the TV, nothing was shown), they did it only the next day in the morning (again, after my repeated verbal treatment on reception, there was already another shift). The room service is excellent, thank you. And at night, I could hear the screams and scuffles of the neighbors (I was there for 5 nights, of which 2 nights were restless), I felt uneasy, I think this will not happen in this hotel in the future. The breakfasts at the hotel are delicious, thank you.
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May 2
We stayed at this hotel for 1 night. I give 1 star for the room and location, so I would put 0. I couldn't rest at all. The audibility is not that terrible, it is 100%. A couple were settled through the wall, who had fun all night (if you know what I mean), feel like you're in a brothel. If you're settling couples, men invite ladies to spend the night, then at least don't put them through the wall with a family with children, who then ask a lot of questions. Next! At 02-30 a.m., a couple came to our room! They just opened the door with their key and came to check into our room! Is it normal that the key fits different numbers? However, you are not responsible for the property of the guests! Of course, everyone has already been woken up and no one fell asleep until morning. We packed up and moved out in the morning, I can't appreciate breakfast - we were given 2 small lunch boxes with different sausages. I am glad that the hotel has high ratings, we were less lucky!
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1
May 7
For me, there were only cons. We booked this hotel in advance, wrote off about the arrival and we were told "yes, everything is fine, you will be checked in and met at the train," but everything did not turn out as rosy as we were promised. We arrived at the hotel on our own in the morning, we were also told that we would be checked in, but after 12, because the room had not yet been vacated. We went for a walk around the city and left our things at the hotel. At 14 o'clock, they write to us at the booking office that we will not be settled. Totally disappointed . I don't recommend this place.
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January 2
Luxury hotel, honest five, breakfast for slaughter, swimming pool, sauna, hammam, professional team. Special thanks to Director Sardor for helping us celebrate the New Year. Sincerely, Sergey.
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1
May 24
I wanted to find out the room rates and book this morning. But, alas, I couldn't take the information. The employee on duty asked me to write via telegram, but I couldn't find the account in the telegram. I called back, they said they would write to me, and the nickname was sent in the format of a regular message. As a result, there is no response. I went to the website, there was another number, started calling and looking for a number in telegram that was also not relevant. It's been two hours since I just can't find out the room rate and get the service information. I called back again, but they send me a telegram again, I explain to them what's wrong, what's difficult to say on the phone about the room rate??? I asked to call the manager, they said he would come in half an hour. Isn't the hotel open 24/7 and has to process requests. I'm very disappointed, not an apology. They didn't act very professionally. If they can't process the customer during the request, what can you expect from the service! They also don't have an up-to-date number on the site, if it's old, what's the point of saving it? All applications just disappear, and the employee on duty calmly responds, yes, he is not relevant. You need to call this number, how can the client guess about it?
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1
April 19, 2024
I liked the hotel. Clean, cozy. The guys at the reception are friendly. The room is conscientiously cleaned every day. A decent breakfast, delicious and quite varied. Downstairs there is a sauna and a swimming pool (the children were very pleased), for an additional fee. They can also arrange an excursion for an additional fee, for example to Samarkand (special thanks to Sardor for organizing a trip to the mountains - if possible, be sure to go!). There is a market across the street. Of the disadvantages, it is far from the metro, although there are public transport stops nearby (but we did not use it).
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3
1
September 16, 2024
We stayed on arrival in Tashkent for 3 nights and on the way back for 2 nights after traveling in Uzbekistan. Beautiful interior, everything is in the room, the hallway is very beautiful, the breakfasts are excellent - buffet. It was not possible to swim in the pool - it was cleaned for several days. There is an ironing board on the floor. The girl's husband had his trousers washed, dried and ironed and brought in 2 hours later! We really liked the hotel, if we ever arrive again, we will stay again.
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1
February 5
It's a beautiful hotel, like a rabbit hole, everything is so small, and when you go up to the 4th floor, the corridor is wide and beautiful, probably more than 200 meters long, and all the rooms are clean and comfortable.... I advise everyone....
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January 6
In general, everything is fine, BUT: they forgot to put towels in the room, they forgot to vacuum, there is a strong smell of fragrances in the corridor. The receptionists at the reception do not get up from their chairs when communicating with a guest, I had to lean over the counter to communicate with them. The TV was not working in one of our 3 rooms and the problem was not solved in 8 days. And before our departure from the hotel, the booking changed the dates of stay from 8 nights to 1 night!
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April 14
We stayed at this hotel during the May holidays, we liked everything, the guys at the reception are very courteous and kind. The cleaning is good. Interesting interior of the corridor.
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September 15, 2024
Quite a good hotel, the standard room is small. There are all the accessories in the bathroom. The only drawback was that the windows faced the road and it was very noisy. Buffet breakfasts will definitely not stay hungry. There are bus stops and metro nearby.P.S.I will add to the review, we rested again at this hotel in September 2024. An additional floor was opened with a new renovation and good rooms. This time they asked for a room with windows to the courtyard. I really liked everything, everything is clean and tidy, the bathroom has Underfloor heating. Last time, there was never any cleaning in the rooms, this time there is a change of towels and accessories every day. Really everything is for comfort.
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2
May 14
It's a great hotel. Convenient location, with Parking. The staff is polite and friendly. The breakfast is just great. A clean pool.
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October 16, 2024
The hotel was very surprised, it's a pity that it's not pleasant, but let's go through the points:
One of the advantages is a convenient location, everything is nearby, you definitely won't lose here, a car, a bus, a subway - everything will be side by side and comfortable to move. The staff is also a plus here, they try their best, but it is clear that it is hard for them to try when there is almost no hope… For this, we give you 1 star. But let's move on:
We booked 2 rooms at the Booking, both standard, breakfast included. Immediately upon check-in in one of the rooms, the wonderful smell of sewage with an admixture of perfume hit the nose, we went to the reception to ask for another one. It was given on the same side, but the smell has not changed. We went back to the reception, here again we remember the wonderful staff of the hotel - they gave us a suite, because there were no more rooms, we spent 2 nights there (room 12). It is very difficult to call a suite a suite, imagine there is a cubicle in the corner of the room that does not close well, but there is a toilet and shower) for a couple without children, the option is very good, the walls are glass with black blocks, that is, you will see each other's activities, but with intrigue) the ideal option is to get to know each other in all its manifestations. On the third night, we were moved - but to a room where we watched TV with our neighbors and for some reason they chose programs not to our liking, I think because they watched it in their room, but it was heard like in a good family circle Alone at Home for the New Year. Here the room was replaced again (we remember about the staff, who are just great) and then the stars came together, both families in their rooms and in normal conditions, it would seem - live, rejoice, enjoy Tashkent, but we remember that the path is thorny and we start according to the points that we are waiting for at the hotel:
1. They will clean up every day, but then as Feng Shui turns the wall, we will take the towel and not give new ones, then we will just make the bed and move on
2. Breakfast. Let's immediately remember Turkey in the super season in a very popular hotel - we will wait, we will really hope that we will have enough normal food and coffee from a common pot, coffee from a coffee machine will be bought for money downstairs, next to the hotel, then be kind, enjoy the common container
3. If you really like to communicate with the hotel staff in every detail, then you are here. There are two of you in the room, but a towel, a brush and soap accessories for one - well, be able to share, not everything is butter for the cat. If you don't know how to share, put your feet in your hands and at the reception, ask for more
4. The cleaners of the hotel do not care about your personal life at all, they called the room, people sleep there and do not open and ask to leave, they say they can make the bed themselves, so they need to go in so that the cleaner is personally told where to go next
5. Movement is life, we will walk around the hotel for a long time, because the corridors are long, and the elevator is a luxury, which is one floor
In general, I do not advise you to give up the word at all, for the money that is being asked, you can find much better, I can only say the words support the guys from the reception - you are handsome, hold on✊🏻
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March 8
The rooms are good. Small but thoughtful. I was comfortable with the standard. Sound insulation is on the level. It was an early breakfast, maybe that's why it was very poor.
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October 24, 2024
A great hotel for a business trip. Service: The hotel staff were friendly and attentive.Cleanliness: The rooms and common areas of the hotel were spotlessly clean. Cleaning was carried out regularly and very efficiently. Perfectly cooked breakfasts, a large selection of dishes, juices, fruits, pastries.
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June 29, 2024
I really liked the hotel. Clean, cozy, friendly staff, cool (air conditioners are working properly everywhere), drinking water is available. You can always iron clothes (there is an iron and a board).
The breakfasts are excellent, there are a lot of fruits, I gorged on cherries and apricots!
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2
May 2
Very polite and helpful staff.The rooms are clean and cozy. There is a lot of food, and everything is delicious. Thank you for a great stay.
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May 2
Clean, good breakfasts, room prices are the same as in the Novosibirsk apart-hotel. High-quality service. Polite staff.
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October 28, 2024
In general, a normal hotel for a couple, three days.The breakfasts are good, the rooms are comfortable enough, the room has a refrigerator, a large wardrobe, I did not have enough mirrors, there is a kettle and tea accessories. 2 bottles of water, cleaned for 3 cu, but if something is missing, they will inform and fix it. There is a TV. The bathroom has hygiene supplies (toothbrushes, toothpaste, gel, shampoo and soap). The staff is friendly. On the 4th floor, there was a smell of sewage in the bathroom. On the 3rd floor, this smell was not noticed in the bathroom.
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February 2
It's a good breakfast, but you need to check the rooms first before checking in. There's a smell of sewage in the bathroom. Good staff changes quickly and are ready to help, in general, everything is fine 👍
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March 19
In general, it's not bad, for a couple of nights, but no more…Very strange tiny single rooms. The Windows overlook the common hallway, so you can forget about the fresh air ... it's clean enough.
The breakfasts are not bad.
There are sleepy flies at the reception)))
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December 27, 2024
Personally, I liked this hotel. The breakfasts are delicious, with a huge variety, fresh vegetables and fruits, lots of pastries, cakes, biscuits, sausage cuts, mini sams and more. The suite is very decent. Sauna and pool for 5+.
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May 9, 2024
A very beautifully decorated hotel. Everything is brand new and modern. The maids tried and fulfilled the requests. Thank them very much! There was water in the room, a kettle and tea sets, hygiene, slippers, everything was there. We liked it. Four stars for two things. 1. Sometimes there were not enough tables for breakfast and we had to wait. The hall is not very large for such a number of rooms. 2. We ordered a SPA (hammam, sauna and swimming pool), forgot to prepare, sat waiting for 40 minutes and then it turned out that we were not warned that the hammam was not working((
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3
2
December 4, 2024
Unexpectedly clean hotel for a reasonable price,smiling staff , pleased with the presence of a sauna with a swimming pool
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October 20, 2024
We stayed for 3 nights. Everything is at a high level. Clean, cozy rooms. Everything is new. The breakfast is decent. The staff is friendly, solves all issues quickly. By taxi to the center: 20 minutes. There is a metro station within walking distance.
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October 9, 2024
I would like to express my gratitude to the entire reception team! Any request was immediately fulfilled, if possible. The room is quite cozy and clean. There is a tea table. From 7.30 you can have a hearty breakfast. Thank you all.
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September 15, 2024
A great hotel. Cleanly. Excellent staff. The floors are tastefully decorated with paintings and greenery. Very decent and delicious breakfasts. The Internet is not mega-fast, but there is plenty for ordinary needs.
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September 13, 2024
Great hotel. The reception is open around the clock, perfectly and even with a plus sign. I'll take off the star for cleaning the rooms. They clean well, but all the time I had to ask for water and toilet paper. However, they solved these issues promptly. There is a swimming pool, but it needs to be paid separately. Breakfast, buffet. The choice is good. The territory is not large, but it is good. Fountains on the territory, nearby tables on the street. Very clean. There is a parking lot.
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May 30, 2024
A good hotel for your money. Corresponds to three stars. There is a bus stop nearby. There is a metro station within walking distance. I changed the currency right at the hotel. Breakfast is a buffet, the food is delicious. Of the cons, there was no coffee machine, it was a little noisy from the road, but I still give 5 points.
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