Art-Dent
28 reviews
February 8
Hello! I want to leave my feedback as the father of the Child I brought to this clinic to heal the tooth. On the first trip, of course, everything seemed to be fine, we talked with our daughter, had a conversation all the time during the treatment, at some point my daughter became afraid of the devices that the dentist uses, they tried to calm her down calmly at first, then they started to get nervous and put pressure on the child, which made the child even more afraid and we they couldn't put a normal seal, they put only a temporary one, and when the daughter started crying and didn't calm down, the doctor started behaving incorrectly, considering that this is a child who is 4 years old, saying several times that everything, she won't work like that, that's it, we're finishing, and it's all natural not to in a child-friendly tone.
We arrived for the second time, and the child was scared from the start, because the last time she left with fear, and instead of going out, talking to the child, making contact, and arranging things, the doctor sits and just waits for us to calm down and come in. I understand that my child is not perfect, she is a vulnerable girl, but here it is as if they are waiting for perfect children who will unconditionally obey, sit, and endure. You can be patient and obey if there is an established and friendly atmosphere between the doctor and the child, but this was not the case here. And the administrator, instead of improving the situation, on the contrary tells the child that there is no time to sit and calm down, another patient will come soon. Of course, this is understandable from the point of view of work processes, but how do you help the situation? To force the child to speed up and come to his senses, because others will come and we won't be in time with her? Very professional. Maybe professionally competent specialists work here, but they don't know how to work with children here. And if they can, they don't really want to.
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4
1
March 6
If you have a minor dental problem and decide to come here, the risk of getting worse is very high.
Having a sensitive tooth to cold and heat, I decided to visit this place.
In total, I was there three times: I experienced pain during the procedures, and as a result, in addition to the sensitivity of the tooth to hot and cold, the problem was never solved — now my tooth hurts when I eat.
The dentists here force you to come many times, worsen your problems, communicate poorly... a place best avoided! I'll never come here again.
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February 20
Good afternoon, an extremely unpleasant situation occurred the other day, more related to the administrative organization of this institution.
Prior to this conflict, there was not a single comment on the treatment side.
Luisa Gennadievna personally saved several problem teeth.
Therefore, this situation is doubly unpleasant.
They were beaten at an examination with their daughter in January, in February they needed a copy of the certificate for the annual certificate to the kindergarten, and the administrator immediately refused to receive a copy of the report.
At least they agreed to provide a copy of the certificate, and there was a call that they could come and pick up the certificate.
Upon arrival, the certificate was not signed, the doctor said that she would not sign anything, the card was not found, the certificate was issued absolutely useless without a signature and conclusion.
I am a doctor myself, the situation is absolutely ordinary, when a parent needs a copy of the certificate, it takes exactly one minute to print it, as well as to put his stamp and signature.
The management is kindly requested to look into this situation.
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February 25
Good afternoon) I would like to thank the entire Art-Dent team for their professional approach to patients, difficult issues are solved collectively, and there is continuity between the therapist, surgeon, and orthopedist.
The clinic itself has a very cozy and comfortable atmosphere, very polite and competent administrators, assistants and doctors.
I have been receiving treatment at this clinic with my whole family for three years now and I am very happy!!! My children are delighted with Ekaterina Alexandrovna Protaseni, they always go to her for treatment without fear)))
Many thanks from our family to the Art-Denta team 🙏🙏🙏
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1
December 4, 2024
The prices are too high. A consultation with a therapist is 30 rubles, when in clinics with a higher rating and a good reputation it is 15-16.
Which immediately turned away: they are not going to give a guarantee for treatment. I'm sure it was on purpose. It was only in this clinic that I heard that in my case, "no one will give a guarantee," yeah. In others, they give. We read the reviews below and regretted that we had not done this earlier.
They were forced to wait for an appointment, none of the patients were there, and the doctor called to him only after 10 minutes of the appointed time.
The interior and atmosphere are not like an expensive clinic.
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February 24
Excellent dentistry, starting from reception, administration and ending with a doctor and a nurse. I treated a complicated tooth, professional work and care during the reception: the girls explained everything, constantly asked about my condition, because I warned that I was afraid of dental manipulations.
Very comfortable and cozy atmosphere inside. I didn't come from another area for nothing! I recommend it!
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1
January 13
A wonderful place where you will receive good medical services.
Dr. Gleb Alekseevich is the best dentist on the planet, attentive to patients, sensitive and an outstanding specialist!
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1
February 3
We went to the reception with the child, a very pleasant attitude from the administration and the doctor! The child was not afraid, they talked to him all the time, explained everything, lured and entertained him! Now he proudly tells everyone that he is not afraid of dentists! Thank you for such an attitude towards children and professionalism!
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1
October 3, 2024
I brought a child here for tooth extraction. The doctor spoke to his son in such a way that the child did not even feel the removal process. After the reception, the son said that he was ready to return here if necessary. Thank you for the sensitivity, attentiveness and calmness of my child!
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1
August 17, 2024
The child's teeth were treated. Doctor Protasenya Ekaterina Alexandrovna is a super doctor. He finds an excellent approach to children. Explains everything clearly and clearly. I am very pleased with the doctor.
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2
August 29, 2024
I would like to express my gratitude to the Art-dent clinic for the excellent work, friendly staff, professionalism. It feels like you're in good hands. Now only in Art-Dent!!!
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2
September 13, 2024
We recorded a 4.5-year-old child - we wasted our time. They came, the child was scared and did not even sit down on the chair. They refused to record for a new date, explaining that there was no contact with the child, but it will not happen if the doctor himself is wearing a mask and does not interact with the child in any way.
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January 28
Wonderfully sensitive and attentive staff, real masters of their craft!
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1
September 30, 2024
wonderful doctors, professionals in their field! I recommend it!
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2
December 17, 2023
Protasenya's doctor treats children divinely. My son was treated for teeth for 10 years in two rounds. What I didn't expect to hear was that he liked it. The doctor is very attentive and talks-talks, explains everything.
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2
May 14, 2023
I do not recommend this clinic, because after treatment at the dentist Louise Pindras (head physician) I almost lost a tooth and went through great agony and moral suffering. In short, the doctor performed the treatment in bad faith and left a piece of the instrument (about 3 mm, photo attached) in the tooth canal!!!! It is simply impossible not to notice this. The biggest crime is that she hid it and sealed the tooth as if nothing had happened. After giving her all the conclusions, I received the answer "first prove that it was me. Do you think you're the first one who comes to me with such statements?"
I think that such doctors should be stripped of their licenses and not allowed to see patients. It is inhumane to deny even the possibility of making a mistake, you could apologize to me or try to somehow resolve the conflict. Instead, I heard a wave of outrage. If I don't get justice from them, then at least let people know about it and avoid visiting this clinic.
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5
1
March 14, 2023
Excellent dentistry, Dr. Irina Alexandrovna is the best specialist I have ever been treated by, I have never met such an attentive approach to a patient. Thanks a lot
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1
February 22, 2023
Excellent dentistry, courteous staff, good equipment, tools and medicines, prices are the same as everywhere else. There were no complaints about the quality of the work.
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1
July 20, 2024
There are no air conditioners, the stuffiness is terrible, it is dark at the reception, two chairs((
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1
December 15, 2022
Excellent service and quality! Thanks to Luisa Gennadievna for the high-quality treatment!
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December 21, 2021
Ripping off! Yes, the service is normal, but also the money is space! For the bourgeoisie. An insurance money laundering office. An ordinary person will not come here after seeing the price list
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1
September 19, 2023
It was hard to find .
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October 22, 2022
Excellent dentistry
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April 23, 2022
The best dentistry in the city.
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July 14, 2021
Excellent dentistry! Professionals in their field!
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November 16, 2021
Good dentistry.
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April 8, 2020
Normal dentistry
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1
February 25, 2018
They treated all my problem teeth. Alive!
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