Armenian Airlines
80 reviews
February 16, 2024
Perfect!!!
1
1
July 28, 2024
I don't know why the rating is low. I assure you - your flight will be comfortable and fast. (I speak as a picky person to a/k)
I didn't see anything like what was previously written about dirt in the cabin or about rude staff who also chatted a lot during the flight.
On our flights, the stewards and stewardesses changed, but 1 person got the same one. Everyone sat quietly during the flight. The interior was clean.
I flew on May 26 from Moscow to Yerevan and also on June 29 back. The flight was without delays, we arrived in Yerevan even earlier than the scheduled time.
With luggage, you don't get nervous if you have a slight advantage (1kg, for example) - I think this is a big plus. They are issued on arrival almost immediately, you do not need to wait a hundred hours later!
The staff is excellent (stewards and stewardesses and pilots)
We took off easily, the landing was soft. After all, Armenian airlines are always pilots on top in terms of flights!
Thank you for the pleasant experience! I recommended it to my friends and relatives. I will fly again)
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4
3
September 12, 2024
We flew from Sheremetyevo to Yerevan. Only hand luggage was purchased on the ticket. They found fault harshly, they had to fit both a large bag and a small one into the calibrator, and also go by weight. The staff at the registration are extremely unfriendly, I do not know who forces them, but they monitor every millimeter, so that God forbid the bag does not even look out of the calibrator by a millimeter. But we had everything fit and didn't have to pay extra. There was no particular rudeness on board, in general, the flight attendants behaved normally, although there was no particular joy on their faces and it was clear how they were all annoyed. By the way, the plane was extremely old and battered. We flew away and landed on time, which is a plus. In general, it seems like nothing like that, but the sediment remained. I would like to wish the heads of the airline to stop psychologically traumatizing their employees, and to start treating passengers like people.
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2
1
December 23, 2024
Hello, I would like to leave my feedback about the company. My husband and I, professors from St. Petersburg, were invited to Yerevan for an international conference. 25.09.2024 .We took connecting tickets to Sheremetyevo, not imagining how much suffering it would end for us. We flew to Sheremetyevo by Aeroflot, and from Moscow we were supposed to fly by Armenian lines. 1. We started to struggle with checking in for the flight at home. It was not possible to do this for free, they paid about 2 thousand rubles for registration. 2. However, at Sheremetyevo, where we arrived at 2 o'clock, we had to spend more than an hour checking in, because our belongings were constantly being weighed, our passports were rechecked, and the queue was long. It was issued only at 3.30. 3. Our exit is 145, we have been walking towards it for a long time. Our belongings were checked again, even though we were actually transit passengers and were being searched in Pulkovo. 4. At customs, we waited in line for another half hour, and when we got out, it turned out that we still had to walk more than one km. 5. Anyway, when we got to our exit, we were a few minutes late. And although the bus was waiting for us, there were 15 minutes left before the plane took off, the proud Armenian girl announced that we would not fly on this flight. And so, we elderly people (my husband is disabled, I have gonarthrosis of the 2nd degree of the knee joints) were removed from the flight. After all, we were at the airport, we weren't late for anything, and we just couldn't get to the very far exit. No one helped, nothing was explained, there was no announcement about the landing. And again we had to fly back to St. Petersburg at night, and then we were under stress for a whole month. Only fascists could treat elderly people like that. We will never fly with this company, and we will never fly to Armenia at all. 12/22/2024.
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August 2, 2024
Good afternoon! Armenian airlines flew via Yerevan to Batumi. Everything went great, I regret that I read negative reviews before the flight and was very nervous. Check-in at the airport is free, everything went without delay. No meals are provided, only water, but this is already known when buying a ticket.
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August 28, 2024
Good evening. I would like to leave a review about Armenian Airlines. This is the flight that I will now remember for a long time, in terms of the negative. Firstly, I bought tickets for 40,000 rubles for myself and my child (5 months old) and without luggage, flight Jl-100 Yerevan-Moscow (08/27/2024, departure time 2:15).
Secondly, the airline does not have baby cradles, although this is a trifle for any airline.
We arrived at Zvartnots airport without luggage. I only had a bag and a baby stroller. At the check-in desk, we asked to take our cradle with us on the plane, since it is impossible to sit for 4 hours with a child in our arms. The girl at the front desk refused.
"Some guy" was sitting next to us in a simple T-shirt and was trying to tell us something. It turned out that it was a REPRESENTATIVE of the AIRLINE!!! IN A T-SHIRT. As far as I know, the staff, especially the managers, should have a representative appearance. He talked to us as if at a bazaar, and when we informed him that during the flight to Yerevan we were allowed to take the cradle with us on the plane, he began to insult representatives of other airlines that they were incompetent in their work. Another girl was serving customers across one counter. She began to defend the representative of the airline. As a result, we were refused to take the cradle with us on the plane. But that's still half the trouble.…
Next! There was just trash on the plane: the child was crying incessantly, I didn't know what to do. A flight attendant comes up here, gives you a seat belt and forces you to fasten a child who is yelling at the whole plane!! I explain to her that this is impossible now, since I'm rocking her, it won't work with a belt, but the girl is standing over her soul and waiting. I had to say a few kind words to her so that she would understand that she did not need to contact me.
I ask you to take action against the representative of this airline, unfortunately I do not know the full name, since for some reason the badge was missing. And how can you force a child to fasten a seat belt on an airplane!! Especially considering that they also forbade us to take the cradle with us.
Such incompetent people should not work in such areas, and even more so with people! Ethics is completely absent! I hope that my words will help resolve the issue so that no mom will face such problems later!
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4
October 3, 2024
They were supposed to fly from Moscow to Yerevan on 02.10.24 (SVO, flight JI101 at 05:50). We arrived at the airport in advance and passed the inspection. The ticket indicated the end time of boarding at 05:30 (Usually, airlines indicate the START and end times of boarding on the ticket). We did not notice that this is exactly the time of the end of the landing. We were NOT ANNOUNCED as delayed at the airport! By 05:30 we were boarding. Natalia S. Klimushkina, a representative of the airline, met us and sarcastically said that she was not going to allow us to board, because the time was 05:31. Boarding ends at 5:30.
Yes, technically she's right, but:
1) The boarding start time was not indicated on the ticket;
2) We were not announced (as others do. airlines);
3) Given the unpleasantness of the situation, for us, instead of somehow showing sympathy, at least in words, N.S. Klimushkina was sarcastic with her powers.
4) Where is the guarantee that the airline's watch showed the correct time? Our watch showed 05:29.
5) Often the airlines themselves delay flights for 5-15 minutes or more. At the same time, passengers do not have any rights to demand a refund of the ticket, to remove luggage if there are delays of 1-2 minutes.
AEROFLOT-5 POINTS. The quality of transportation and service is excellent. There are many flights from Moscow to Yerevan.
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December 15, 2024
It's a shock!Arriving at Sochi airport 2 hours before departure from Novorossiysk, I could not find the flight on the scoreboard.No flight information.I accidentally came across the same "unfortunate woman" who said that the flight was canceled.Not a single employee of the company at the airport, no SMS, no e-mail, nothing!!!For me, it was a transit flight with a hotel booked in Yerevan and a further flight to Dusseldorf and from there by train to Munich.All tickets are paid and non-refundable in such a short time.The phone number indicated on the ticket rings "into
the sky".I did not receive an answer to the email.Zero information.No reply, no greetings. It's a shock!!This is the first time in my life, although I fly very often and with different companies.Delays-yes, cancellations-yes, but without warning, explanation, apology and suggestion of at least some alternative??!!This bottom is simple!I don't recommend it to anyone ever again.Terrible airline!!!
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July 15, 2024
This is the same flight that I will now remember for a long time, in terms of the negative. By the nature of my activity, I have to fly to different cities quite often, but I would like to note this particular flight with this company separately. I'll start with the fact that it's dirty on the plane, and it feels like you're in some kind of abandoned barn, and the staff to whom I expressed my dissatisfaction about this, reacted negatively and rudely to me, without sympathy and without finding understanding in my words. It feels like it's my own fault. Although my flight did not last that long, I really wanted to leave the cabin as soon as possible.
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5
1
December 22, 2024
My grade is the lowest!
20.12.2024 Flight JI-100 departs at 02:05, the plane took off but did not reach Mesa!
In flight, he allegedly broke down, turned around and arrived back in Yerevan!
Then they published that this aircraft was not serviced and was not diagnosed for a long time.
Then there was a complete mess. Armenian Airlines did not take any action to eliminate the clutter in the office. :
- 200 passengers were rushing to replace tickets for other flights,
- people fainted in the crush, became hysterical and rowdy.
- only 1 airline employee worked, and 5 people just stood there and did nothing to explain and reassure passengers.
We were one of the first to get to this office and within 2 hours there was no information on ticket replacement, they offered a flight for 22.23.12. Many, including us, had to buy new tickets for a new flight on our own (probably this was what the airline intended),
The price difference is significant.
Have you tried to issue a refund - will they refund you?
And the difference in price - how much will you get back?
We spent more than 18 hours at the airport and the airline did not provide any compensation (only a glass of water.. it's creepy).
Who will compensate for the moral, physical and material damage?
I'm going to court. This is not acceptable,
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1
December 14, 2024
It's a terrible airline, I've never encountered such irresponsibility before..
People cancel the flight without informing about it in any way! An adult retired woman, my grandmother, goes to the airport herself to clarify, but when will the flight be again? Because no one is answering calls and messages. They have already canceled the flight twice, although planes from other airlines fly from Yerevan every day. So the question is, if you are not ready to take responsibility for the passenger, if you are not ready to transport people, WHY ARE YOU SELLING TICKETS? It is also impossible to contact and find out when the refund will take place..!
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2
December 13, 2024
We are in Milan now, we have to fly home on 16.12, Milan-Yerevan-Moscow tickets and we bought Moscow-Yekaterinburg separately. In the evening, I receive a message from this airline: "Your flight has been canceled" and that's it. That is, we will fly from Milan to Yerevan, and then what? Should I walk? There are no flights on this date and, it turns out, we will lose tickets from Moscow to Yekaterinburg. This is the first time I've encountered this, although I've flown a lot, there were delays, but just canceling the flight and not offering anything is just *****.
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2
June 23, 2024
I am flying with this airline for the second time in 6 months. Very high-quality service, friendly staff and attentive flight attendants. I fly a lot, but for the first time I was told to take off one earphone during takeoff for my own safety. I was pleasantly surprised, although the other passengers were grumbling. I am very happy with the flight, I definitely recommend this airline. When choosing an air ticket, you will be my priority.
P.S. The pricing policy is also good. And most importantly, without delay!
Thanks !!!
Don't believe the bad reviews. There are people who are always unhappy with everything . The staff is trying for all of us, there is no need to make the airline bad because of this. The question of thinking and literacy . As for paid check-in (by the way, in almost all airlines it is paid due to the choice of seats ), it is online, if you want it for free, go to the airport.
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3
4
December 16, 2024
We bought a ticket for the Yerevan-Moscow flight of this airline on December 18. We bought it on the airline's website. On December 14, a simple notification arrives by e-mail - the flight has been canceled. There are no messages when and how the money will be refunded. There is no response by e-mail or phone. The website in the personal account simply states that the flight has been canceled, and there is also no information about the refund. There are no rules on the terms and procedure for refunds in case of flight cancellation on the website. It looks like a scam - they sold tickets just to not carry out the flight and not return the money.
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October 2, 2024
Don't believe the negative reviews. I also read a lot, thought for a long time, and decided to buy a ticket because it was the most convenient transit flight. (we had a transfer in Moscow). Everything went perfectly, starting from the check-in desk and ending with boarding. The staff is polite and attentive. There were no problems with the luggage either. And special thanks to the pilot for his professionalism. Thank you for being there)
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3
1
September 30, 2024
I flew from Kazan to Yerevan and back (September 20-27, 2024). Checked in at the airport, free of charge. Without luggage and food. They gave me water on the plane. Both flights were without delays and the duration was faster than planned. The tickets came out cheap. I have no comments, I liked everything. I read the reviews before the flight. In my opinion, the average score is unduly underestimated. I paid for the tickets on the airline's website
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September 13, 2024
Buying tickets for this company on their website is not a quest for the faint of heart. I flew several times, and each time I had 2 hours of torment with the order and payment. I am trying to pay for the reservation, but there is a constant error, and there is already time for payment. At least 10 times you should try to buy a ticket. Everyone has problems with the site, but this is a pattern here.
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1
1
December 12, 2024
I bought two round-trip tickets (02/14/24-December 16/02.24) to Yerevan, three days before departure we marked the flight there, the next day the flight back!!! Accordingly, tickets had to be bought urgently and at a different price than when you buy in advance! Moreover, the flights were not postponed, but simply canceled without explanation! I hope the money will be refunded!!!!!!!
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2
April 25, 2024
After seeing the extremely low rating, at first I was afraid to take tickets from this company, but it was the most convenient time and favorable conditions for hand luggage. An ordinary airline, everything went fine, as far as possible based on the policy that most airlines currently apply. There is hardly an airline that has never had flights delayed or had any emergency situations with passengers. We flew there and back literally minute by minute, both flights were even a little faster than indicated when buying tickets. Backpacks were not asked to be put into the calibrator and were not weighed, but we did not sin. I've read about paid check-ins at someone's airport, on someone's website. But there is such a great option as feedback. I wrote an e-mail about the registration. They replied 1.5-2 hours later that check-in at the airport was free. If you have any questions, ask, and there will be no problems and unnecessary expenses. They were given neighboring places without additional payments. The plane is ordinary. Legroom is standard. I've seen less. As for the staff, the staff is also like the staff. Hello, goodbye, there will be a question - they will answer. I don't need to bow at my feet and smile all the way. Comments were made only during takeoff and landing. In front of my eyes, they asked the guy three times to take out the headphones before takeoff. It happens that people are like peas against the wall, and then their staff is inadequate. I was once told to put a sweater on my shoulders before takeoff. I put it on, and everyone is happy. During the flight, everyone sat as they wanted. With sweatshirts, with headphones, at least with something. They give you water. Before that, I flew with another foreign airline, there is water only for money. So arrive at the airport on time, clarify if you have any questions, do not ignore the requests of the flight attendants, and everything will be fine.
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15
August 4, 2024
A very good airline, I flew with my daughter, Yerevan-Moscow, 03.08.2024,departure from Yerevan 2.15, flight Ji100, I felt bad in the air, the conductor helped me, all 4, thank you ☺️
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2
July 19, 2024
I bought tickets for myself and the child! We have chosen places to fly next to each other for sure. As a result, 1 day before the flight, the child's seat is changed. I figured it out both at the check-in and at the airline's office before departure - it was useless. How can I transfer a child from a parent, provided that we have also paid extra for the service of choosing a place?!It's all terrible
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5
June 19, 2024
Very rarely do I give such an assessment to anyone
There are no complaints against the flight attendants, the pilot and the representative
There is a very big claim to the girl who answered the phone
May 24, 2024
She's just not competent to answer the phone.
There was a question whether I, a Russian citizen, can travel to Armenia with my children if they are entered in my passport (Foreign passport) Which is for five years
She convinced me that it was impossible that I would not be allowed through that I would not even be checked in for a flight
But thank God there are competent people who said that it is possible and I made my journey
People like her don't have the right to answer the phone and mislead people
Take action
If necessary, I can leave the phone I called
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3
3
July 21, 2024
They have dirty planes
Bad guides
They do not refund the money
The call center is not working
At check-in, representatives cheat and take money for luggage
I bought a place in advance but changed it.
The staff is just trash, I do not recommend this company at all.
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4
July 15, 2024
I was very disappointed in the trip with this company, the planes were dirty, the flight attendants were rude all the time, the flight was also delayed, besides, this is a Turkish airline in general, I'm just shocked, I won't fly with this company anymore
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2
3
December 10, 2024
A terrible car company, no responsibility whatsoever.They canceled the flight and more than one warning, accidentally found out that the flight was canceled, then it's not realistic to get through to them.it is better to stay longer and choose a serious carrier
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3
July 9, 2024
I have never flown with this airline without delay, either from Mineralnye Vody or Yerevan... the distance between the seats is minimal, as much as the knees are at point-blank range. Although I am of average height. I don't recommend it
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1
2
April 4, 2024
The rudest staff on board that I've ever met! And I've traveled the world a lot, believe me. Even in the cheapest low-cost airlines, flight attendants smile or at least behave themselves. You can't move here without an unnecessary remark from the flight attendant: you can't put a sweater on your knees, and it's okay that your bare feet are frozen. You can't use the phone during the briefing (okay, but you can politely say so). The headphones are almost pulled out 30 minutes before landing. A friend was even poked in the side to wake up. I felt unwell (there are no paper bags). I got up to catch my breath (at the allowed time when I can be unfastened). A flight attendant comes towards her, sat down in an empty seat to let her pass with a cart. To which I heard a rude: "Is this your place? Sit on your own." I say, "No, it's not mine, I just feel bad." But instead of helping or at least sympathizing, I heard: "Go back to your seat anyway." That's right... and if a person has a heart attack... The staff treated everyone on board extremely negatively. Everyone came out with great relief, laughing that it was finally over. Moreover, both from Moscow to Yerevan and from Yerevan to Moscow, although there were different staff, but the "corporate ethics" remained on both flights. Horror. There were such pleasant impressions from a wonderful trip to Armenia and to spoil everything so much with your poison at the end.
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3
1
July 16, 2024
I rarely write reviews, but this company is just terrible.Rudeness and disrespect to passengers on the part of flight attendants, the glass with the drink was all dirty, the seat was old and stained.I've never seen such a mess anywhere.
I do not recommend it
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2
April 30, 2024
I flew several times, everything was fine, but there is a disadvantage - it is impossible to buy a ticket the first time, you need to constantly try for some time. I spent an hour on it today, but in the end I chose another airline, because they also had a flight where I needed to go. This is a big disadvantage for your airline, you are losing customers so much, I recommend correcting this.
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1
1
October 15, 2024
ՇՆՈՐՀԱԿԱԼՈՒԹՅՈՒՆ ամենալավ և բարեխիղճ հայկական ավիաընկերությանը հրաշալի թռիչքներ իրականացնելու համար ։
Ամեն ինչ բարձր մակարդակի վրա է և հատուկ շնորհակալություն եմ հայտնում ողջ անձնակազմին նման ջերմ և սիրալիր վերաբերմունքի համար, չեմ կարող չնշել թե որքան տպավորված եմ հատկապես ԼԻԱՆԱ ՋԱՆՈՅԱՆԻ բարեխիղճ և հոգատար վերաբերմունքից իր ուղևորների հանդեպ, բացի այդ նաիրյան գեղեցկուհի և հրաշալի անձնավորություն..բարի և անփորձանք թռիչքներ եմ մաղթում հայ ազգիս և ձեր ավիաընկերությանը...
May 14, 2024
What a terrible rating, it is necessary to correct, it is unclear why such figures…
A completely normal airline, used it for the first time and flew on a night flight from Yerevan to Moscow. The plane is not young, but it is quite comfortable, at the basic fare you can take up to 7 kg in hand luggage (cool)!
Paid check-in with a choice of seats online, but free at the airport (here I was even lucky enough to get into a row at the emergency exits, with a huge platform to stretch my legs). My urban backpack was not weighed at all, the voluminous tourist backpack was asked to be placed in a calibrator (it was pushed successfully, the questions disappeared).
The flight took 3 hours and 10 minutes, after climbing they poured water, I don't need more on the night flight as a whole. I didn't notice any rudeness from the stewards described in the comments. In general, if suddenly you (like me earlier) are confused by the rating, let my experience stay here to counterbalance, everything is quite good.
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4
November 26, 2024
An excellent carrier, I have used the services of this company several times. During a transit flight, when the flight was delayed, another plane of the company was waiting for the passengers.
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July 23, 2024
It is very problematic to make a refusal through the call center, because you cannot get through there.
I arrived by myself, stood in line and still could not properly issue a refund.I won't apply anymore, nerves are more expensive
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2
September 6, 2024
I still have an extremely unpleasant feeling from communicating with the airline. We flew to Tivat with a transfer in Yerevan. They didn't give the baby's stroller away. However, all attempts to get any information about the stroller were unsuccessful.. We are more than disappointed.The carrier must have responsibility to the passengers
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1
October 27, 2024
I flew once, very decently, although they don't give me anything except water, but you can somehow endure for 3 hours.The nice and courteous staff is working.
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October 31, 2024
I have never seen such a terrible service anywhere.
I flew from Cyprus - Yerevan - Russia. There was a transfer, respectively, in Yerevan.
I received my luggage, it was fine, nothing was opened anywhere. Then I handed over my luggage and flew to Russia, after receiving my luggage in Russia, I realized that it had been opened. The locks were broken, when I opened my suitcase, I saw that all the things were turned over, and gold jewelry and socks were stolen.
Yes, I was stupid to put my gold jewelry in a suitcase, BUT this is the first side where they get into a suitcase, rummage through personal belongings.
Upon arrival, she wrote a statement to the police, where a few months later a criminal case was refused, because it was stolen not in Russia, but in Armenia. Since April, I have been trying to write to the "wonderful" airline, there was no response or greetings. That's how they provide their services. As a result, FIVE months later, after a million messages to them, they replied. After all their "consideration", I was told that well, you were denied the initiation of a criminal case in Russia, so we refuse. Well, yes, it's cool, they steal, but the Russians have to figure it out.
And it was also written that it was necessary to declare your jewelry, well, okay. Did I have to declare my suitcase and socks then?
To be sure, right?) Who will reimburse me for breaking the suitcase? I'm not talking about jewelry, of course no one, because they provide services, but they don't know how to figure out the problems that have happened. I have never seen such communication with passengers in any country, even in Syria.
I hope it will all come back to you in a million karma. To be treated the same as you are with other people.
It's funny with the phrase "We found out the same way" What did you find out?
All the documents were provided by me, they found out.
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3
July 15, 2024
I should have read the reviews about this airline!!!The service is lame, the staff is rude, and the cabin is untidy.I didn't feel comfortable the whole flight.I don't recommend it
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2
1
July 13, 2024
The service and attitude towards people are generally bad.How many times have I had to use airlines, nowhere are the flight attendants rude and snarling at my requests.I don't recommend it
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3
2
April 6, 2024
I flew several times with this airline , as the departure time was convenient. But terrible Soviet-era planes, not comfortable seats. And the worst thing is, on all flights, the stewardesses did not close their mouths, people buy seats in the front rows for 2000 to listen to their gossip for 3 hours, well, it's not very nice, shut up for at least 2 hours, otherwise I heard one of them telling me what happened all the way!
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4
1
July 8, 2024
The service is at a good level, the staff is friendly.Everything is for people.I wish further success to all your staff.Thanks
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February 28, 2024
A low-cost airline that is worth the money. There was a delay of 40 minutes, but we arrived 40 minutes earlier. They gave out water on board. The plane is old, but what else can you expect for 7000 - 9000 rubles. The flight is normal. I don't understand why there are so many negative reviews. If you do not want to pay for registration, then go to the airport, as online registration is paid with a choice of seats.
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1
January 4
the worst of the worst. I've reached an agreement with the review moderation, as their rating is already breaking through the bottom. The airline's representatives are no different from the merchants at the bazaar. They try to force you to pay as much as possible. They make you pay as much as possible. On January 3, 2025, there was a flight from Yerevan to Kazan. The flight was delayed for 30 minutes without any warnings. As a result, the flight was delayed by 3 hours. A disgusting airline company. I don't recommend it. Agreement with Yandex moderation. The review is not skipped. I will complain to all authorities in order to find out the reason for the refusal of my review. I'm preparing a letter to the prosecutor's office.
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July 13, 2024
I did not like the service and in general it is a Turkish company, the flight attendants were rude, I will not fly with this company anymore. I'm not happy, here's my verified opinion.
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3
4
December 9, 2024
I bought a ticket for this airline canceled the flight sent a message refund weeks does not make the worst company I have not met in my life
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2
December 14, 2023
In fairness, I want to leave a positive review for Armenian Airlines, given so much negativity in the reviews. I read a lot of bad stuff myself and was afraid it would be the same. But maybe people confuse the names of the airlines and put a bad rating in the wrong place, because there are similar and consonant vehicles in Armenia with a bad reputation. Although the flight was delayed for 2 hours due to weather conditions, it flew earlier than planned. The flight attendants are friendly, the cabin is comfortable, the seats are comfortable (the legs did not go numb) in comparison with the really narrow and uncomfortable ones of other low-cost airlines. After an hour of flight, they pour water, which is also a plus.
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1
2
July 23, 2024
We wanted to buy a ticket for July 23rd, we double-checked everything before paying. After payment, it shows the ticket for October 15 , and the ticket itself has become 7 thousand more expensive
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1
1
August 8, 2024
a very decent low-cost airline, you do not need to demand Emirates service for such a price and underestimate the rating. Flight attendants are cute))
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2
1
August 23, 2023
I am writing this review to warn ordinary people against the disgusting and most terrible attitude of the airline towards its passengers!!!
I appeal to all people and strongly recommend that you DO NOT CHOOSE this airline, no matter where you fly to Armenia or other destinations (I hope there are no other destinations!!!), because you will spoil yourself the trip, all your plans will go to the bottom (((not counting the money spent, time and of course nerves!!
Bought a ticket 2 days before departure, the ticket price is only there +- 5 thousand rubles
The flight was supposed to be on 08/22/2023 at 17.35
(Of course, when booking a ticket, we did not select the SMS notification function -249 rubles), since any other airline, in case of emergency situations, sends a notification about the flight delay.
The day before departure, we checked in online, 1,700 rubles for a minute!!!
I will explain why you registered for such an amount online, there is no less a "wonderful" airline "flyvan" which has a "trick" if you did not register online, be kind to pay for registration at the airport 2500 rubles!!!!! And accordingly, in order not to find ourselves in such a situation, we registered for 1,700 rubles, there is no way to clarify anything with the airline representatives at the airport, because they are not there in principle, the airport administration (Sheremetyevo) does not have such information....
This is another half of the trouble, it comes on 08/22/23, knowing that we have checked in online, we arrive at the airport +- at 18:20 and BINGO!! The flight was delayed until 00:30, we were luckier than the others, since we live close, we went home (if we lived at the other end of Moscow, either we stood in traffic jams back and forth, or we would pay for parking-1 hour 350 rubles
That is, from 18.20 to 00.00, about 6 hours = 2100 rubles
Total already: 5 thousand tickets, 1700 registration, 2100 parking, - 8800 (not counting that for 6 hours people drink at least water, this is another 200 rubles)
We are returning to the flight, which should be at 00:30
We arrive, get a boarding pass, and escort you to the green corridor. Accordingly, assuming that everything is in time everywhere, we leave, after 20 minutes a relative calls and says that they took the passport for verification, while there were no notifications that boarding the flight was ending, that we were late for the flight did not sound!!!
After checking the passport, she goes to the counter to board the plane, they tell her, and That's it, you didn't have time, the landing is over, it ended 1 minute ago! 1!!!!!! Wait a minute!!!!!
Although there is already a departure mark in the passport!
Accordingly, we are returning back along the toll road (550 rubles)!
Of course, there are no representatives at the airport, they "worked" the shift and left, the next one at 6 a.m.
There is no phone number in Moscow, there is only in Armenia, we call Armenia, after a long wait, they answered, to the question why the plane left without a passenger, there was a boorish answer "so you were late" I have a question?! Are you sick there?! You delayed the flight by 6 hours! Okay, to the question of how to deal with this situation and how to contact the airline's management, the answer was "the management does not have phones, you can write a complaint to us by mail, we will consider", you will at least learn a couple of phrases from the series "maybe we can offer another flight, another date" and not boorish you write, we will consider- DISGUSTING!!!!!!!
I have a question! Why do you check people in for a flight if they don't make it to boarding??? why don't you consider the option that people can be detained at passport control (this is a circumstance that no one is immune from, it's not my fault that the staff had a question about my document, and it's not the fault of the employee who had questions, this is his job, he does it properly!!)
I have another question!! How did the plane leave without 15 passengers???? Okay, one was late, although there are a million cases when they wait from 5 to 20 minutes for ONE), and you have as many as 15 people here who did not reach the plane!!!!! And these were families with children and any elderly!!!! Don't you have a question where are they???????
I have another question!!! How did it turn out that the luggage of these people did not get on the plane?????
That is, people who were detained at passport control, got out with canceled departures and went to get their luggage, how???????? It is so quickly that the airport staff work with us that in 20 minutes they found and pulled out of the luggage compartment the things of those who did not get on the plane?????
I really hope that I will get answers to my questions!!!
Well, of course we bought a new ticket, for 13 thousand rubles (with luggage!!!!!) we spoiled our mood, rubbed our nerves, the impressions of the trip were spoiled, all this has no price, no one will return us any tears, no one will return us, we spent another 2 hours at the airport 700 rubles- parking, of course we wanted to drink 400 rubles and all because the airline wanted it so, so decided!
As a result, a ticket for a trip for one person cost 23650 rubles!!!!!!
Of course you will say you should have come earlier, you should have waited, you should have done a lot of things.... but!!! Among those 15 people who did not get on the plane were those who arrived in the afternoon to leave at 7.30 pm and stayed there until 00.30 they did not leave the airport, but they all did not leave exactly!!!!
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35
8
January 12, 2024
Armenian Airlines ranks first in my personal top of terrible airlines. They sell flights at a certain time, you buy, you receive a letter the next day there will be no flight at this time, or fly at another time or we will refund the money minus the box office fees. You can wait an hour for the boarding gate to be opened. Absolute indifference to passengers. Flying with them just doesn't spoil things. Even the cheap low-cost wizzair is more pleasant
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7
1
July 10, 2024
I don't recommend this airline company to anyone and that's why! The service is poor, the cabin is dirty and smells strange. I do not recommend it to anyone
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2