Disgusting about wearing to customers. Initially, there was a branch in Nukus in the tax office, which was convenient in case of disputes. Then it turns out that this department was removed and transferred to Amir Timur. Amir Timur is not allowed into the building and if you need to solve any issues with the terminal (firmware or other issues), stand "dear" client outside in the sun in summer, freeze in the rain in winter. This shows the attitude towards customers very well. First, do everything well at the beginning and it is convenient for customers, and when the customer base has accumulated, we will reduce the cost of branches and customers will tolerate and stand outside in the heat and wait. As I was told, the terminal received an update back in March, but there was no information about it anywhere, either on the website or in the telegram channel, until a warning came from the tax service. And it turns out, according to the employees, we have to keep an eye on this ourselves. That is, I understand that we, as customers, have to call every month and find out if any firmware updates have been released. You will go far with such an attitude towards customers.

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Arca Group

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