The hotel is located near the center, there is a private beach, which is an advantage. But for the first time we encountered the boorish attitude of the hotel manager. We bought a room with a balcony and a sea view, upon check-in they said that we had to wait until 15:00, we agreed. But miraculously, after a couple of minutes, the manager found an empty room! It turned out that it is located behind the main rooms, and of course there is no view there. We went to the reception with a request to change the room (since there was a surcharge for the view, and besides it was my birthday), to which the manager said that there were no available rooms! To which, we replied that initially we had to wait until 15:00 and we are ready to do this in order to check into the room for which we paid. The manager pointedly turned away to his monitor, pretended not to hear, and in the end began to raise his voice at me! I asked to call the director, to which he said, "I am the boss here." After much begging, and referring to the fact that I would like to spend my birthday in a pleasant atmosphere and this is important to me, it turned out that there is a free room with a nice view and a balcony! I accidentally came across a review in 2023, when a similar scheme was carried out by this manager (Adem)! But the boorish attitude did not end there! They asked for an iron in the room, they provided it to us, then they took it away. I called the reception, came across the same manager, asked to return the iron. To which he replied that there was no iron in the hotel! After I said that I had already used it, but it was taken away, Adem began to think that it was booked, but in general it broke down! I had to persuade them to give the iron back! In addition, this manager purposefully did not greet us and lowered his eyes to the floor, as if pretending that he did not see us. It was his shift on my birthday, so there was not even a plate of fruit. I appeal to the management of this hotel, if you value your guests, then work with your staff so that your customers want to come back to you! We won't do it anymore!

See original · Русский

Aqua Princess Hotel

Add photo or video

Address

Contacts

Business hours

Directions

Features

Similar places nearby

28 reviews