The food is great. Everything is delicious, clean, fresh and varied. The staff is friendly and any issues are resolved quickly. Towels are changed and cleaned every day. The bathroom has everything: hair dryer, gels, shampoos, hats. There is a kettle and tea/coffee, and a water cooler on the floors. In general, the design of the hotel is stylish and there are many beautiful details, it's nice to be there. Separately, we can say about the SPA, there is a hammam and body massage, beauty services. We tried everything and liked everything.
The hotel itself is beautiful, it's a pity that there is no territory and the city beach was renovated.
We were in June 2025
Pros: very nice staff. Everything is positive and attentive, good repair, clean, there are all the necessary things for a shower, a bathrobe,slippers, good bed linen and comfortable pillows, a good buffet. The food there is not canteen, but really normal.there are plenty to choose from.
Minuses:
The Internet is really terrible. It barely loads the cards. Not to mention remote work. if you book a standard room, choose the sunny side of the windows if possible. Because the other side is very dark and there will be constant darkness in the room. Here is a photo from the first floor window of the shadow side.
Ideally, choose a room not on the ground floor, as people go to eat on the -1 floor through the hall of the first floor. There will be no silence in the room in the morning and evening. Music and hum can be heard from the buffet area (if there is a holiday there). We had room 106. This is not the most extreme number yet. I can imagine what a disco in 105. Therefore, the advice is better to choose a room from the 2nd floor onwards (but this will not be a standard category)
Also keep in mind that the hotel is located far from the colonnade, in a more remote area of Gagra. That is, it will be more boring there. But this is an amateur case. If you go cleanly to the sea, then it's fine. During our stay, the entire embankment was repaired and I think there won't be much walking along it until this summer, many of the cafes and shops will also open only closer to summer.
Next, there will be just a wish for the hotel itself:
1. Please come up with something with glowing switches and an air conditioner that glows all night. There is a very unpleasant light from them at night. We put stickers on it so it wouldn't get in the way.
2. Please turn on the heating on the Shvets line of hot dishes. Otherwise, even when you come to the beginning of dinner, you put already cooled potatoes and cold meat. But thanks to us, the waitress warmed it up.
3. The hardest thing for us was. Please, if you have an event planned for the days of booking the hotel, warn the guests. We would have rescheduled the date of the visit. Since we were traveling precisely for silence and a pleasant European vacation. And as a result, we spent all the time in the noise and commotion from which we wanted to leave Adler. The singer at the dinner sooo loudly sang songs from Adler cafes (the boutique hotel does not smell very much . ) I wanted to leave the dinner as soon as possible. But most of the people in the hall who drank alcohol and celebrated the holidays liked everything. It's just that we would have preferred to come after these days if we had been warned that there would be this kind of music.But on the second day there was a saxophone and more pleasant neutral music. Thank you for that!
Overall, a good hotel, I advise you to visit, just take into account the nuances.
I am very glad that my acquaintance with Abkhazia began here. Small, but very stylish and cozy, with beautiful interiors, wonderful staff. Everything here said that you were welcome here.
Nice rooms with everything you need, slippers, bathrobes, all accessories. Tea area. A comfortable bed with beautiful bed linen.The only thing I didn't like was a very weak hair dryer, if someone has thick long hair, it won't be easy.
The food is delicious, everyone can find something to their taste, I just note that there is no baking for breakfast (but I don't need it, I just know that many hotels love it)I'm for healthy food, so it was delicious for me here. And it 's beautiful .It was also a nice bonus to get a trip to the hammam and a procedure from a cosmetologist.
The hotel left an amazing impression. The staff is smiling, polite and always ready to help. The rooms are stylish, cozy and very clean. There is everything you need: towels (beach towels), bathrobes, slippers, shower sets (good quality).
The breakfasts and dinners are varied and very tasty.
I highly recommend this hotel for a vacation. I will be happy to come back here)
We had a rest in April 2024. Our second visit to this hotel.
The accommodation is comfortable, the rooms are clean, towels are changed every day. Friendly staff, delicious breakfasts and dinners, a different menu every day, a very wide variety of dishes for the reception.
Only homemade chacha (ordered separately) and wine (at dinner) were not liked, but I did not lower my rating for this, since this is not why we love this hotel.
We used the hammam, took a spa bath, everything is fine, I recommend it. The hotel has a wonderful cosmetologist, Anna.
After cleansing the face, you could at least go to the red carpet, the cosmetics are super premium, the prices are adequate.
I had a rest in May 2024.I really liked the hotel.Starting from the location and ending with the cleaning of the room.Interesting design, polite and friendly staff,varied food, spa, what else do you need for a good mood! Of the cons. Small territory, lack of a swimming pool, sound insulation of the rooms.The sea is excellent, although I got to repair the embankment and I was bypassed by the comfort on the beach.In general, the most pleasant impressions!
A wonderful hotel in the heart of Gagra, convenient transport accessibility, the beach of the hotel is clean and convenient. Excellent staff, any questions and wishes of the guests are resolved within 10 minutes 👌The food is delicious and of high quality, ranging from rich broths, to national dishes, a huge selection of vegetables and local fruits 👍
Thank you with the whole family for our wonderful vacation ❤
The 5+ hotel is a really amazing hotel, with a high level of service, great staff, beautiful interior and delicious food. We are relaxing in it right now! Many thanks to the whole Apsuana Rose family for an unforgettable vacation in a beautiful country🙏 Among the wishes that can be improved is to add a coffee machine for visitors at the reception and work on desserts!
Beautiful hotel in Gagra, beautiful rooms, not very large, but cozy, food: breakfast dinner, a large selection, wine for dinner, live music, birthday gifts, there is no pool, but 3 minutes to the sea, you can rent a sunbed with an umbrella, the water is blue and clean, friendly the staff, attentive girls, toothbrushes, gels and shampoos, towels, bathrobes in the rooms, we liked everything!
My favorite hotel , we'll come back again , a children's room with a babysitter , the beach is great , there were no crowds . The food is just above all praise, pizza , rolls , meat , kebabs , snacks , jamon ... turkey is resting on food , pastries , cakes . Live music, the child was delighted. Our little boy ate there . Thank you for giving us a mountain view on the second floor, although we booked a regular one. 🙏🏼
A chic hotel that bypasses even the Turkish ones in terms of service and food. The only drawback is the lack of a pool, but I always go to the sea, so the pool is not important to me. Very good location, close to stops in any direction. The rooms are well equipped, there is always water in the cooler in the hallway. Cleaning every day, replacement of beach towels on request at any time. There is a spa area, cosmetologist and massage. My sister used cosmetology and was satisfied. I went for a massage, the master is just a professional, after such a study of the muscles, when I arrived home I could not find the same quality massage.
The food at the hotel is breakfast and dinner, but there is such a large selection of dishes that anyone will be satisfied. The girls in the restaurant are always friendly, they even made friends during the holidays))
I would also like to note that the hotel has its own style, the designer's work was not in vain. We had a great rest, we will be happy to return.
We visited the hotel April-May 2023. The hotel is typically of an urban type with minimal territory around.Stylish in the design of the rooms.A small island of civilization among the difficult local life.The impression is good for the quality of accommodation and room cleaning.nutrition, SPA center.
A fine is levied for the loss of the bracelet. We need to be more careful! Or fix the bracelets more carefully.
The reception staff is polite. They actively solve questions about excursions..others may forget. 5 minutes walk to the embankment. The coastline is wide and rocky. It's clean in places. The prices for accommodation in the season are too high for me. There are better alternatives.
A very cozy, clean hotel. We lived in room 206 on the 2nd floor (retro with balcony). Friendly and helpful staff, clean room (daily cleaning), delicious, varied food. We took breakfast and dinner and did not regret it. As a gift, we had 1 hour of hammam in the hotel Spa. There is a children's room on the territory of the spa, which is also a plus.
Delight!
I was on vacation with my wife at the end of May. Very clean, tidy and welcoming.
Every trip to the restaurant is like a holiday: a good cook and a lot of local cuisine.
The staff is wonderful!
Thanks for helping my wife with the wedding dress, the receptionist, Londa, and the maid, Wanda) And thanks for the super service to the waiter Olga)
Apsuana Rose had 7 days in June 2024. My wife and I liked absolutely everything about this hotel. There is nothing to complain about. Everything is impeccable - courteous staff, excellent room, wonderful cuisine, convenient location. We were really relaxing. We would especially note the excellent nutrition. We had breakfast and dinner included. The buffet. The choice is varied, for every taste. The management and staff of the hotel are great fellows. Keep it up ! We wish you prosperity and grateful customers. Sincerely, Jan and Elena P.
A wonderful hotel!!! Sooo delicious breakfasts and dinners, clean rooms and common areas, views of the sea, mountains and stadium from the rooms, wonderful SPA, massage, hammam and fitness room. The staff is responsive and as polite as possible! Everything is great for me, despite the lack of a pool))
Apsuana Rose is a pleasant hotel, good and clean rooms, friendly staff, delicious and varied food.
Especially attentive and caring administrator Leon! Good luck to him in his work and career growth!
Thanks for the rest 🌺
I don't just recommend going to this hotel! But
our love for the hotel has become so great that we will be jealous ! ♥️ )))
It's too beautiful, delicious and exciting there!
It's amazing! Excellent! Amazing!!!
Our whole family is absolutely delighted with the hotel and the staff!
I'll start from the beginning!
Meeting. The lovely receptionist greeted me with an incredible smile and cordiality! We were immediately treated to apples from the guest bowl !
We arrived much earlier, but,,,, we were immediately provided with 2 rooms to check in. They were already ready....
The hotel itself is built among ordinary houses with its beauty and cleanliness!
The sea is within walking distance. Market.
The railway station takes 5-10 minutes .
The non-intrusive interior of the hotel , a harmonious combination of colors , style and decor . Everything made us happy in one moment .
The rooms are perfectly clean. Comfortable beds.
There is a hairdryer / towels / slippers / everything you need for a shower.
Towels are changed every day! Cleaning - every day! Respect! There is no such thing even in 5* hotels.
And these sheets... are crunching....
All the issues that arose were resolved in 1 moment .
Special attention was paid to the decor and styling of the rooms. And also - a view of the mountains and the sea!
A wonderful spa salon. 1 hour hammam is free!
It's even tougher than Turkish. The interior is also beautiful . As an aesthete and designer, I did not miss a single painting and decor with my eyes. The whole style influenced me positively.
All the working staff are polite to the point of insanity. !!!!! Sometimes it seemed like it was all a dream.... But no... that's the way it is . Culture and hospitality are their attributes! And this is one of the main qualities of the hotel!
And most importantly, the Food! The hotel restaurant!
The most amazing cook! And employees of the kitchen and restaurant . !!!!
I want to ask a question - is it possible to mock us like that ?))),- feed us goodies and the most incredible variety of food every day!!!!!
Sometimes , we would roll out of the restaurant like Winnie the Pooh. Or ... kolobok)))
Every breakfast , every dinner is awarded the highest praise! 🥇
I travel very often, the hotels are different and 3-4-5 *
However.... I have not seen such a varied menu in every hotel! Such a gorgeous serving of dishes . I have never seen such prompt work of restaurant employees in cleaning appliances / dirty plates and serving hotel guests . You are the best!
We will sign up to live with you! )))) 😜
However, we can simply burst)))
It was my mom's birthday! And the cook , along with the employees of the Restaurant , personally went out and presented his mother with a congratulations - a cake with candles for a cherished wish / and a bottle of wine .
I am sincerely grateful to you! It was incredibly touching!
My mom - talks about it now - every day)
The menu was the most amazing that day. And it even seemed that we had not come to dinner at the hotel - and to the restaurant of the highest cuisine , where everything is cooked to order and with love !
Also, thank you for the trouble-free extension of the room. Since our train was leaving in the evening .
The organization of excursions is a special thanks to the Aquamarine travel agency, in my opinion, the guide Aslan.
The most incredible excursion , full of positive emotions and the most picturesque views , and places of power !
Dear Hotel Manager, the hotel administration - and the working staff of the hotel!- sincerely and with great admiration, accept our compliments and pride for you !
You are the best. You have eclipsed in my head - many top five hotels in Turkey and other countries.
I wish you prosperity and success. !!! We still promise to come back!
This is not a hotel, it is a heavenly, comfortable place, with very friendly staff! 30 meters to the sea, the stadium is next to the sea! You can have a great rest and train! The food is a buffet, a very wide variety of dishes! The cleanliness in the rooms is such that you will never find a speck of dust! The travel guides cooperating with the hotel are very modestly competent, they are really super! I recommend it 1000% ✅✅✅🔥🔥🔥🔥🔥👋👋👋👋👋😎😎😎😎😎⚡️⚡️⚡️⚡️⚡️
I really like the hotel, the sea is nearby, the rooms are wonderful, the food is excellent, the only thing is there is no parking, otherwise everything is gorgeous, we will definitely return. Special thanks to the cosmetologist, I always visit when I come.
Pros: friendly staff, clean rooms, good food, beautiful, great gym for yoga, sports.
Cons: absolutely incompetent staff of the SPA center: when registering for services, one price was indicated, when paying after the procedures, the price increased 1.5 times. It's unpleasant… A very bad massage, I did not like it at all and my back ached after it🙁
Hello, I want to write a review, the Aswan Rose hotel is the best hotel on the Black Sea coast, the staff is polished perfectly, at the entrance the most charming, polite and very friendly Arthur, thank you very much. And I also want to say thank you to the chefs and chef Ivan, just respect, we need to look for such chefs. And of course, to the waiter Sergey, who, with his charming smile, well, just conquered us, courtesy, politeness, tact, knowledge of dishes and Abkhazian cuisine, who told us everything as a guide. And a special bow to the hostess of this gorgeous hotel. The territory of the hotel is located two steps from the sea and the Central bus stop. The hotel is gorgeous with its hammam, individual comfort, which is still created by the maids and staff, the guards who worried about us and arrived late. Thank you all very much!!!!
Apsuana Rose is a fabulous hotel. Magnificent interiors in which something new is being discovered all the time. Cleanliness, friendly staff who know the history of Abkhazia, the city of Gagra. The food is very, just very tasty. It is a pity that the devastation around the hotel after the storm of 2023
We are vacationing in Abkhazia for the first time.
We are very pleased with the choice of this hotel!
The staff is just super, help with everything, quickly, efficiently!!
The maids clean every day, new towels, bathrobes, change the drinking water in the room, even put nail files, which is amazing for me)😅
The food is just a bomb, the buffet, the choice is huge for both children and adults.
There is also a hammam, spa treatments)
The interior of the entire hotel is wonderful, compact, cozy in itself, it is very comfortable to be here, I do not want to leave :(
I will definitely come again!!
Thank you 🥰
A great place, the food is super (we had a Swedish table because we were part of the club)
On the 5th floor there is a spa and a children's room, very good furniture - the room had Underfloor heating! It's really cool for a hotel, the staff is extremely friendly.
The rooms are cleaned every day and provided with shampoos, etc.)
The design of the hotel itself is just super, my whole stay there was accompanied by a thrill from the hotel and the proximity of the sea!
A wonderful hotel! I definitely recommend it to everyone! The staff is friendly. The food is very tasty and varied. Rooms are cleaned daily. The location is convenient - everything is within walking distance.
An incredibly cozy hotel! Each room has its own individual style, the beauty is incredible! The staff treats the guests like their beloved relatives, in general, you feel at home! The buffet is sooo decent! We appreciated the hammam and the fragrant hour with treats as a compliment from the hotel! A lot of positive emotions, 5 minutes to the sea in a wreck! If we are in Abkhazia, we will definitely return to this hotel.
Definitely one of the best hotels, with great service! Let's start in order: 200 meters to the sea. The food is simply magical, the breakfasts and dinners are varied and delicious. The service is excellent, the room is cleaned daily.
The staff is very polite and helpful.
Sanitary cleaning of the hotel itself several times a day.
The rooms are stylish and modern.
We will definitely come back with the whole family.
We stayed at the hotel from September 2 to September 12, 2024. I liked the hotel. I would like to thank everyone for a good rest. Cleanliness, order, courtesy, attention, kitchen, everything is on top!
Идеальная локация в Новой Гагре.
Классные, стильные интерьеры, глаза радовались; все продумано до мелочей.
Имейте в виду, нет как таковой территории, но до пляжа- 1 минута, собственные лежаки и полотенца на пляже.
До спа и хаммама - так и не дошли)
Ужин и завтрак- много всего, вкусно, сервисно.
Весь персонал очень клиентоориентирован.
Тебя узнают на ужине, завтраке, все помнят, и интересуются- как прошел день и советуют, что еще посмотреть.
Куллеры с водой- на этажах.
Пару дней были в номере без балкона (не было мест) , потом переселились с балконом- это песня, номер больше, и приятно выйти и посидеть вечером.
Уборка номера ежедневно, идеально чисто!
Есть чай, кофе, чайник и приветственные бутылки воды.
Комментарий для отеля- добавьте, пжта, лосьон для тела в душевой!
Nice *fresh hotel! Delicious breakfasts. Everything is very decent. Just don't take the "sea view" room - it's very. In fact, the Windows face the sea, and the view is on the neighboring houses(((
It is better to take rooms with mountain views
Many people associate Abkhazia with the USSR and all that remains of it. Some people do not want to visit this region because of this moment.
Apsuana rose is a decent hotel. New and clean, the food is delicious, we had breakfast and dinner included, but you can also order lunch at an affordable price (600₽ soup second, salad and compote; portions are large)
The beach is equipped only with umbrellas and sun beds (beach towels are provided from the hotel)
Pros- the room is spacious, there is a work desk and Wi-Fi, high-quality bedding, towels. Breakfasts and dinners are included, always varied, a large selection, draft wine for dinner is included in two varieties, but you can also take vintage at your own expense. The staff is working properly. Clear.
Cons - there is no Parking and there is nowhere to put the car in this area.
Отель супер 👏 останавливались на 2 ночи в июле 2023 года. Обслуживание выше всех похвал . Администратор, горничные, официанты, все отрабатывают на 100%. Номер чистый, просторный, есть все гигиеническое наборы, тапочки , халаты. Единственное в номере нет бутилированной воды, но на этаже есть кулер. До моря 5 минут, есть свои лежаки и зонтики . В стоимость проживание сходит завтрак и ужин это лучший шведский стол на котором я была . На ужине играет живая музыка . Выбор блюд разнообразный, еда вкусная.Из минусов не хватает бассейна, но есть спа комплекс .
I was there 2 times )
This is the best hotel in Gagra ✨
The staff is all polite, there is a lot of food to choose from (everything is very tasty)the atmosphere is very comfortable 😌
The hotel is cool, high level of service. The design is interesting and modern. It 's all clear . The location is convenient, everything is nearby. The food is high-quality, varied and very tasty. I just wish there was an opportunity to order tea at the spa.I definitely recommend it
Отель изумительный. На последнем этаже спа, там потрясающий мастер по массажу и детская комната с доброй воспитательницей. Вкусная еда, красивые номера и очень услужливый персонал. Но совершенно ужасный пляж и грязное море. Поэтому приезжайте в отель не для купания в море, а просто пожить и походить по достопримечательностям.
Прекрасный отель , куда появилось желание возвращаться снова и снова. Отличный сервис , всегда готовы помочь и откликнуться. Еда великолепна , большой выбор блюд. Уютные номера со всем необходимым. Красивый и стильный дизайн номеров и общественных зон. Отдельное спасибо администратору , Владимиру, за чуткость и быстрое реагирование на любую просьбу )
Отель , который навсегда останется в нашей памяти , Спасибо за суперский отдых !!!)
Замечательный отель!!!Все продумано, оригинально, эстетично.Все сотрудники улыбчивые, любая просьба выполняется ежесекундно, чувствуешь себя желанным гостем.Ресторан и еда великолепные, выбор огромный:каши,бульоны,гарниры,мясо разных видов, закуски,овощи и фрукты,сладости, лимонады,компоты,чай-кофе!!!! Хочется особенного -пожалуйста,все приготовят ко времени.Спа салон прекрасный,выбор услуг широкий,цены не кусачие. Клиенториентированность отеля радует: скидка на день рождения и бонусом поздравление личное с тортиком и бутылочкой вина.Не нашла ни одного минуса во время пребывания и с огромным удовольствием вернусь снова!!!
The hotel is super!! At the highest level. Both the kitchen and the staff. It's clean and beautiful. The room has everything and even more. The sea is 200 meters away.
Прекрасная гостиница. Разнообразное питание, красивый интерьер, все предусмотрено - пляжные полотенца, лежаки, зонтики. Час хаммама в подарок. На ужин в качестве комплимента вино, через день играет разная живая музыка - скрипка, саксофон, синтезатор. Вежливый заботливый персонал. Гостиница превзошла наши ожидания, всем рекомендуем. Цена оправдана.
Отдыхали в отеле в сентябре 2022. Первый раз в Абхазии . Очень высокий уровень. Номерной фонд, персонал , еда - всё превосходного качества. Персонал в ресторане особенно приятно поразил своим вниманием. Смело можно ставить -5ку!!
Но, как пишут многие , отель находится в самом центре курорта и это не является его плюсом. Пляж маленький , грязный, возвращаться туда не хочется. Вернусь в отель только если цель поездки будет не пляжный отдых.
И ещё момент:красивая , высокая лестница при входе , но подниматься с чемоданом по ней крайне неудобно , а если их ещё несколько , то задача для сильных рук.
Итог: отель однозначно стоит рассмотреть для городского или экскурсионного отдыха.
One of the best hotels in Gagra!!! an unambiguous 5+ Here you have breakfast and dinner =))) and a cool new renovation, and an elevator, and cots... and even the smoking areas on each floor have a shared balcony... We wish you success in business development and good guests!
Впервые побывала в отеле такого уровня! Всё так красиво, продумана каждая мелочь, у дверей стоят зонты для гостей и большая ваза с сочными яблоками. На пороге встречают очень приветливые и доброжелательные администраторы, которые в будущем помогают с вызовом такси, заказом экскурсии. В номере всё как положено просторный шкаф, тапочки, полотенца и пляжные в том числе, очень классные вафельные халаты, встроенный кондиционер, дизайннрские кресла, лампы, люстра. Всё в стиле неоклассика. Потом спускаешься в ресторан на ужин и это просто песня 🎶. Такое разнообразие. Голодным и хмурым выйти из ресторана просто невозможно😍 Чудесное место Apsuana rose 🌹
Превосходный отель . Впервые тут . Но на ряду с прекрасной природой этот отель оставил в наших сердцах очень положительные воспоминания . Такой персонал с душой , отзывчивый , приветливый ( весь ). Прекрасная кухня , какой выбор …! Прекрасные ужины под живую музыку чего только стоят. Кто выбирает - не сомневайтесь . Это несомненно самое лучшее место , не пожалеете . Приедем сюда неоднократно еще . 101 номер с любовью 🤌🏻
Super boutique hotel. We arrived very early, checked in without additional charges. You communicate with the staff, you want to smile. New design renovation. Very hearty breakfasts and dinners.
There is a spa, an hour of hammam as a gift