Planning my short vacation in Minsk in August 2024, I needed an apartment for 4 days. On the site Daily.<url> came across a two-bedroom apartment in the city center, with two small children, it is very convenient to have 2 rooms + the city center. (52-20 Nezavisimosti Ave.). According to the photo, the apartment was nice, and we made an advance payment. Upon arrival in Minsk, we went to the office of the agent of Aparton Group LLC, which is also located on ave. Independence to take the keys and pay the rest of the reservation, namely 29,000 rubles! We paid by card, were given the lock code and we went to check in. As soon as we entered the apartment, we were unpleasantly surprised: the apartment is dark, not all the light bulbs are shining. There is a smell of dampness and mold. The apartment is dirty, shabby, the floors are sticky, all the surfaces are dirty, they haven't been cleaned there for very, very many years! From all the cleaning, they took out the trash and gave two rolls of toilet paper. The bed linen may have been washed, but the smell was specific, I don't know, maybe it was washed just in water, or in an old washing machine ... When I went into the bathroom, I saw mold in the shower stall, a shelf was broken, there was no holder for a watering can, the water pressure was very weak... The sink is dirty, the cup holders are rusty from old age, the plumbing is also all sticky (The washing machine has also never seen cleaning, it smelled of mold( The kitchen and appliances are also dirty and covered in grease. Anyway, it was disgusting to touch anything in this apartment( The air conditioner worked very poorly, it is clear that it has never been serviced. The TV in the big room was not working. The apogee was the flies flying in the rooms ((( After seeing all this horror, they decided to move out of the apartment, but since they did not find a new apartment so quickly, they had to spend one night in this one. We wrote to the office of Aparton that we were leaving in the morning, and we ask for a refund for the remaining three days! And then the most interesting thing began. A lot of unsubscriptions and unnecessary correspondence, they asked me to write some kind of statement, they did not answer the calls, they did not give their Director's contacts! We corresponded with them for 2 days, we wanted to go to the office to sort it out, but firstly, we had 2 young children with us, and secondly, we came to Minsk from afar for only 3 days, and I wanted to walk around the city and see the sights, and not waste time dealing with the office. We warned them that we would not ignore this situation, but there was no reaction, apparently, we don't care about the customers, most importantly, they appropriated the money for themselves and are happy)) The calculation is that the client is a foreigner, will take a walk and go to his country. It is good that nowadays many issues can be solved remotely. The result of our trip is as follows: -29,000 rubles on the card, spoiled mood... I want to warn all tourists: do not book an apartment through the agency "Aparton Group" LLC. They have a website, and they also rent housing through <url>.

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Ольга Явдосюк

Level 4 Local Expert

We planned a two-day trip to the capital with a reference point for housing near. The Palace of the Republic. I found a good option on Independence Avenue, 18. The apartment corresponds to the photo on the website. Registration and check-in was done remotely, after payment they sent the lock code and password from wifi. The apartment was clean, towels, bed linen, gels and shampoos, dishes, iron, hair dryer, in short, everything you need for a comfortable stay. Coffee, tea and sugar are carefully delivered in the kitchen. There is an air conditioner, the apartment has been warmed up to the desired temperature. Thanks to the hosts, everything is fine!

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Елена Син

Level 17 Local Expert

I was looking for an apartment on the eve of my arrival in Minsk. Aparton, the only agency that responded to our request. The apartment was found on 12B Makayenka Street, this is a new residential complex Chelyuskintsev Park. This apartment option suited us, its remoteness from the center did not bother us, because we were with a car. The agency has an excellent contactless way to transfer keys, especially those who arrive late. The apartment has everything you need for living. Therefore, I definitely recommend this agency.

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