The hotel has a strong 4 stars. No complaints.
No problems with check-in. Check out in 2 minutes.
The breakfast is at the same level both in terms of quality and assortment, and in terms of the responsiveness of the staff. If you need scrambled eggs, then it will be... And if suddenly she is not there, then wait a minute and she will appear.
The business trip was a little less unpleasant thanks to the hotel staff.
Thanks again, I liked everything.
The hotel is good enough.
The breakfasts are delicious. The rooms are clean.
Internet by "coupons" is unusual, however.
The fitness room is purely for show.
The location is not very close to shopping malls. It is constantly noisy, crowded and there are a lot of cars around, but there are a lot of shops in the vicinity too.
The room is nice and big. A wide bed. The room is equipped with a kitchen. There is an electric stove, electric kettle, microwave, dishes, cutlery (spoon fork knife). You can cook or warm up food in the room. The bathtub is huge, the equipment is new and working. In general, I liked it!
The staff is not very hospitable. They ruined the whole impression of the trip. They talk like we're living there for free. They deduct for every little thing! They're making a big deal out of a molehill. There is no customer orientation. I appeal to the management: "Train your staff according to modern standards, send them to advanced training" A spoon was missing from the room. They were forced to pay 2000 tenge for it. Hi-wai was raised to the ceiling. Despite the fact that the guest himself called and informed them that there was no spoon in the room. We said we don't know anything. Pay!!!
What a pettiness!
The room is more like a studio apartment, there is a stove, you can cook the dishes yourself. Ideal for business trips. We arrived at 21.00 local time at the reception desk, they said that an order at the restaurant could be made before 21.30. Only the restaurant refused to accept an order for hot food, although then they fed anyway. The room is clean. You can stop
The room was clean , there were not all the accessories , cold water in the shower , the guard said there were no places , but it turns out there were noise during sleep , as a result , I did not get enough sleep , although it costs a lot of money
I really liked the great hotel. I lived in a large spacious room, cleaned every day. The cafe at the hotel was also very pleasant, the portions are large and delicious
Excellent hotel, I recommend it to anyone who is going to go on a business trip to Karaganda. Excellent service, clean, modern studio rooms, breakfast is included in the room rate, discounts on accommodation on weekends. In general, during the 23 days of my stay at the hotel, there were no complaints even once. And, by the way, an excellent location in the city center, near a modern market, a shopping center, many different types of cafes with excellent Asian dishes.
The rooms are nice, clean, and the service is at a high level. Everything you need to stay is there. The atmosphere of comfort and warmth in the rooms.
Everything is fine., the rooms are small but cozy. It's warm and not expensive. There is a smoking area on each floor. Business Lunches are not expensive
A normal hotel, the breakfasts are not particularly rich. Clean, cozy.
The rules will not change in any way in terms of trust in customers - a stupid rule is to wait for the acceptance of the room, as if we were stealing towels 🤦🏻♂️
The location is convenient, near the shopping center, railway station
Nice and clean apartment. There are dishes and cooking utensils, a comfortable temperature, a clean and fresh bathroom. The staff is lovely and courteous.
Everything is great! Very clean and pleasant! The breakfast is buffet, everything is delicious! It's worth the money! Take it for 28, for two it's the same
Their restaurant is very tasty. The superior suite is not bad. They clean well , but the bed is not changed every day and hygiene products are not supplemented every day . The room is covered with Carpet, my child was crawling and all my clothes were dirty (as a result, he is very dirty) one question is, why is there a stove in the room if there is no frying pan? Or do you always have a frying pan in your suitcase?
I liked the service, the quality, but the shelter is also at a good level.
It is necessary to work on the entrance to the parking lot, it is very inconvenient (waiting for the entrance is accompanied by a road closure)
The service, the food, the price is great! But there are inconveniences of parking a car, a very convenient entrance to the parking lot and even worse, you need to call the reception so that the guard opens the barrier! It would be great if the guards reacted when the car enters/leaves!
I remember the name of the person who works at a good reception, unfortunately, a very cool person takes the laundry well, the shower is not clean 5 stars I put 10 stars
Lovely girls at the reception - 5+; arrived early in the morning refused to check in without an additional fee of 50% (2 hours earlier) this is 2-, but this is probably the standard in Karaganda (a hint for other hotels - it may attract additional people to you); breakfasts are 5+ (super). There is a shopping center nearby, you can exchange currency and buy groceries; number 5- (the shaving machine was not put in).
In total, 4 ka.
The hotel itself is very nice and cozy. We forgot the package in the lobby on the day of check-in. And in a hurry on the same day they rose at night. They asked at the reception if they had found the package, to which they replied that they had not and that there was nothing on the cameras either. I made calls for a couple of days and ensured that the head of the Security Council informed me about the time of the attack and about the lost package. It turned out that we left it in the lobby. And the girl at the reception who handed over the shift did not inform her colleague about this. She was almost asleep at work that day. Apart from this incident, everything in the hotel is great.
The hotel is almost in the center. Very handsome. Cozy, comfortable rooms. There is everything you need. A large foyer. A cafe with good cuisine. Friendly staff. I recommend
Despite the lack of choice (there is no buffet), the breakfasts are very tasty. There is a large shopping center nearby. Quietly. It is convenient if you are traveling with a family and like to cook by yourself, as there is a private kitchen in the room.