Jsc Anorbank
468 reviews
October 13, 2024
The worst bank ever! Rude receptionist and lazy staff
2
2
February 10
My favorite bank that work 7 days a week. Unfortunately, the queue for the cashier desk is huge though.
1
July 16, 2024
Staff is ignorant they dont care about quality the most important thing is how to elapse time as fast as possible one star is more than enough for’em
4
September 18, 2023
Digital bank, good rates. Lot of products, good quality service
3
February 24, 2023
Too many people. Poor client management
4
April 17, 2024
Otlichno
1
1
February 19, 2023
Good job
2
1
December 2, 2024
I like this bank. The attitude of the staff is great. The services are convenient. Deposits meet expectations. The decoration of the bank itself is pleasant from the inside. The temperature regime is maintained at a comfortable level. It's perfect for me. I can't point out anything bad yet.
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4
November 15, 2024
In general, it is normal, But☝☝☝, When Those occur. There are no questions, Football begins, and there is no difference Who wants to do what.. In front of my eyes--the guy with the Currency transfers can't figure it out-Football and in the second round, A lot of customers After finishing the requirements going out to check At ATMs __Have to come back--And that you didn't put the code!???, Take a Queue and so on. The girl was sent to the hall three times, and he himself was approached 8 times-this is to get a Card.. Thanks to the Girl who came into my position and accelerated the time to receive, So the Football team *ANOR* began, ___ Only the Bank 🧐🧐, ___The staff is Polite + responsive-when questions arise, They also politely Play passes, Slightly remove the Roughness on the surface and It seems Normal
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8
September 19, 2024
The service is at an excellent level. Everything is easy and fast. And the staff is very nice and very pleasant. There are ATMs nearby, I often use them
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3
4
January 19
Disgusting app! Disgusting bank and its service!
On December 31, I paid for the product in a foreign online store, but unfortunately, for certain reasons, the product was not shipped and the store made a refund. The funds were not returned to me from the bank. Due to the holidays, I did not immediately contact the representatives of the bank, but on January 9 I decided to contact them in the chat of the application, two employees of this bank assured me that they had not received funds from the marketplace. Later in the same marketplace, I needed to make a purchase again, but now, during the payment, the money was immediately debited from the card, but the store never received it. This time, I decided to call support. After waiting in line for 15 minutes, a bank employee answered me and, after checking all the information, began to assure me that the money from the new year had been returned on 01.01 and I was so inattentive that I probably didn't notice it!!! Although there was no SMS from the bank, there is also no refund in the monitoring of the application of this transaction. As a result, throughout the lengthy conversation, the bank employee assured me that I simply did not notice the refund!
Unfortunately, it is not possible for this bank to prove that I am not a camel. As for the re-order and the debited funds, they also haven't been credited to my card for a week, and something tells me that I won't prove anything in this case either!
Therefore, before you want to open a card with them and use it on an ongoing basis, think a million five hundred times, and are you ready to part with your blood just like that!!!!
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5
January 6
Since April 29, I have been going, calling and writing to the bank about receiving a Master Card.A month later, after swearing, the application was finally accepted, and now I have been waiting for its consideration for almost a month. The cards have good functionality, but the worst banking service and incompetent staff I've met.The promise of phone calls, help in solving the problem when going and calling the bank, and then complete disregard.
On 06.01.25, at the beginning of the year, the account of the virtual Humo husband card was not extended, as it was done in previous years.Without any notification, the account was closed on January 1, and more than a thousand dollars in soums were lost.Every day they promise to sort it out and return the money within a day.Thank you for the "wonderful" New Year's gift, Anorbank!
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5
January 15
Have you ever tried to get your own money? So you won't be able to do this, the withdrawal limit of 10,000 US dollars (per month) is a nightmare, but now imagine yourself when you are informed of such news. The application does not work transfers to another card and it turns out they are blocked, but your money is blocked. Changing personal data such as a phone number doesn't work either. Dear bank employees and management, please read this review urgently, otherwise many customers will abandon your bank. Please take note of these issues and fix them.
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7
1
March 3
It's a lame bank!!! Run away! Save your money! Money disappears from the card at night for no reason, when you are asleep and unaware of anything. Technical support in the app responds when it is convenient for them. It's very difficult to get through. You hang on the line fourth, then after a few minutes you find yourself fifth. And this happens regularly. It takes them a while to figure out where the money went. OK. The operator said he would call you back in 10 minutes, and several times. In the end, 40 minutes have passed and I am informed that I have an overdraft debt, which I closed 3 years ago. After visiting the bank, they spent 2.5 hours of my time searching for this debit. I have taken all the printouts and contracts, and I will write an application to the relevant authorities.
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2
September 19, 2024
It's a terrible app. It hangs, outdated balances are loaded, and the balance is updated with a delay. If the application reports a technical error during your payment, you will wait for an unknown number of days until your application is considered in turn. You will not be able to use the money debited from the card, but lost by the bank, while waiting.
There is also a problem with ordering cards. The application allows you to choose a convenient date and time, but no one will bring the card to you on this date and time. Because it is written in the contract that the card issue takes up to 72 hours, but this is not taken into account in the application.
And then you will chase after the courier who has been issued a card for delivery, and perhaps his device will be turned off and you will either have to call, where they will politely answer you, but nothing will be solved, and in the end you will still go to the bank to find the head of this service and talk personally if the card is needed urgently.
If you value your time, I do not advise you to turn around here.
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14
5
July 10, 2024
Everything was comfortable, the staff was good. The main thing is a lot of places to relax while waiting, a well-ventilated hall, there is water and vending machines with drinks - when you have to wait, and even in the heat, this is important.
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1
4
December 20, 2024
It is the most UNRELIABLE BANK in Uzbekistan. His staff is not just unprofessional - they are frighteningly stupid. Apparently, the bank has a lot of bad loans. But all the work on their return comes down to phone calls. I connected a number that previously belonged to a bank customer, a certain Abdullah, who does not repay loans. For 3 months every laziness, bank employees call me with a proposal to repay these loans))). In 3 months, everyone called me back a dozen times. I explained it in a good way and obscenely, and I called myself - but every day they call me several times. For 3 months, NO ONE went to court, did not go to the debtor's place of residence, did not even try to find him through the district police officer or neighbors. Booths!
I WILL NEVER TRUST TAKIYA WITH A SINGLE PENNY OF MY MONEY!
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7
February 7
A digital bank with excellent products. Very convenient. Always with you. It will help you out at any time.
The best services for good money.
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5
December 31, 2024
One of the worst banks I've ever met. Hidden obscure write-offs, double transactions, and the commission for cash withdrawals is higher than anyone else's. As a result, you have to constantly double-check all transactions. The value of their shares was artificially inflated during the "promotion" in order to get a lower loan rate, it was necessary to buy their shares for a certain amount. As a result, they have grown, but their competitive ability is at zero. Their cards are linked only in their application, where they usually do not receive transaction confirmation codes. It is not clear who uses their bank.
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5
January 27
The worst staff! Operators don't know how to talk to customers! They call when the loan has already been paid several times, they don't listen to the client, they don't even stop to listen to the client, they read out the template texts and hang up! I won't recommend it to anyone! I've memorized the numbers where the operators are calling from. If the situation is not resolved, I will be forced to contact the regulatory authorities and spread information about your service on social networks and on platforms with reviews.
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4
January 12
I came to replenish money on the card, the ATM did not work, the responsible numbers did not take the phone from the word at all, the only ATM is anor bank only on sairam, which is extremely inconvenient, forcing me to go to another ATM, where communication with customers and more ATM is established
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2
February 22
Terrible bank! I took a number for the currency exchange. I waited my turn. They take my passport at the checkout, count something, and say with a smile that there is no money. Why take a passport??? And why is it so joyful??? Before arriving, I called the call center asking if the exchanger was working to buy the currency and exchange rate. Yes, yes, come! Wasted time, spoiled mood.
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1
1
February 13
Terrible bank! Online chat is still an attraction for several days. However, there is one operator, the girl's name is Madinabona. This is the only employee who has helped in any way. I almost opened a foreign currency deposit in this bank. It's good that the devil didn't mess up. You can get through, but you need to take a week off and hang on the phone.
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1
1
January 31
This is not an online bank.
They can't even remotely accept a card reissue request. You need to go to them, stand in line, fill out paperwork. Anyway, welcome to 2014.
Their AI, added to the chat and receiving calls, is just a traffic jam. It's the most useless AI I've ever seen. It makes no sense to correspond and communicate with him.
I do not advise contacting this office if you do not want to spend a lot of time on trips and trips to the bank.
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3
December 7, 2024
The cash registers work very slowly.
Currency is not sold after 16:30, referring to the legislation. This is understandable, but it is unclear why this is not warned before issuing a ticket or on the ticket itself. You wait in line for more than an hour and they turn you around in fact.
I informed the staff about this, to which I received a dry and indifferent "we will take this into account."
The bank's idea is good, but the implementation is very lame. Weekend work is captivating and that's basically it.
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6
February 4
I transferred the accounts to Anor and was satisfied. They work promptly, the client is a good bank, and everything is generally satisfactory. I recommend Anor as a partner bank
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4
September 18, 2024
I called the call center three times and was told that they would contact me and did not contact me, then I went to the bank, the staff was well served, but money was withdrawn from the card although I had no debt, I wrote for a refund they still do not return, it has already been 5 days! There is no efficiency in the work!!
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8
1
October 12, 2024
Competent staff. It is very convenient that they work on Saturdays and Sundays. There is no normal parking for cars.
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4
3
December 2, 2024
December 2, 2024 operation : replenishment of the Mastercard card, waiting in the electronic queue for 3 hours before the bank closes, it failed to replenish, cashiers periodically go on a technical break, people bring bundles of money in large quantities, visitors or bank employees periodically pass outside the electronic queue. The disgusting organization of the reception of visitors.
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4
1
September 19, 2024
Do not use Anor Bank cards. The bank does not solve problems with payment. The money was debited, but the payment for the goods did not take place in the store, and the bank does not automatically refund the money. This is the first time I've seen this, the amount is not small for me. Dissatisfied with the bank is an understatement. As my question turns out, I will immediately leave this bank
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7
1
June 19, 2024
A very good bank, convenient, cozy, in hot weather, it is very comfortable there, the guys work fast! If you change the currency, they accept almost without waiting in line) but there are no parking spaces at all(((
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5
October 11, 2024
the most terrible bank in Uzbekistan, they write off money for it is unclear what kind of debt they say, from other cards without warning, saying autopayments, in order to cancel their card, you need to go to some office with documents there. We opened it online and closed it so that we would have to go to the office. I didn't take any loans, but the money was stolen from the card! I didn't give my banking details to anyone!
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5
1
March 5
The currency exchange has broken down, it is impossible to sell uzcard bags for dollars on mastercard. They haven't been able to fix it for 2 or 3 months now. Before that, everything was fine, but such functionality is critical for the bank and, unfortunately, negates all advantages.
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1
October 15, 2024
The worst bank you can imagine. The problems that arise on their side are not solved in any way. You can never get through to support, they constantly feed you breakfast and say that they will definitely do everything. As a result, 2-3-4 weeks pass and no one cares as much as possible. Please contact me - no one cares.
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6
1
October 10, 2024
The office itself is normal, but the card services are not clear. Money transfers cannot be credited to them. It is impossible to close the card quickly - I have been waiting for a month after submitting the application. You will find out what you can do with the cards only after registration - you will not know the exact data in advance.
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5
2
September 16, 2024
Because of this bank, it is impossible for pedestrians to walk, bank employees park their cars in the parking lot, and generally make a mess in the yards near the bank. They respond rudely to repeated requests. The authorities should think not only about their comfort, but also about ordinary people
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4
December 10, 2024
A terrible bank.
It is not written anywhere that the currency exchange is open until 16.30, although the exchange office is open until 17.00, according to the sign on the window.
You ask questions at the reception about this situation, they are silent like fish, they can't answer anything.
The worst bank with no service
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4
October 21, 2024
Even one star is a lot for them, a disgusting bank, 0 service, be ready to spend a whole day on any service. There is no efficiency, speed and quality.
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6
November 10, 2024
It's not very pleasant. There are a lot of customers but few staff. The mess is just awful. We saved money on an employee. It's a very long time to wait in line. I don't recommend it. This is absurd to me.
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4
March 11
The bank doesn't seem to be bad, but it's better not to order card delivery, they couldn't deliver it in a week, just excuses. I had to go pick it up myself
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January 23
Both the bank's services and the staff themselves leave much to be desired. I am very disappointed with this bank. The level is below the baseboard. I wouldn't even give it 1 star.
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1
February 2
The garbage bank!!! When I took out a microloan, it was written in the chart on 02/3/2025 repayment, and on the morning of 02.02 they withdrew the money and wrote that I was in debt, and they didn't even warn me.
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1
January 24
The service is just terrible!!!
How does this bank even work???
There is money on the electronic wallet in the application.
The first and unpleasant thing is why I have 1 virtual card of this bank and one physical one on this wallet, but they transfer money from the deposit to my wallet!!!
Okay, I'll transfer it to the card, but then the application gives an error, because the passport has expired and they say you need to update your data and ask you to call the bank.
But since I'm already in the app, I thought I could scan the ID card and complete the identification myself.
But there is no such option, just click the update data button and they try to do it themselves.
But as usual, nothing works for them and it gives an error and asks them to repeat it in a day.
Okay, I'm calling the bank, maybe they can update the data.
After waiting for the operator's response, I inform you about the problem with the validity period of the passport.
They begin to explain to me that I need to go into the app and press a button there, and while I'm on the phone, I can't use the app...
I answer that I've already done this and get an error.
I'm asking if it's possible to do this at the bank itself, if I come in person. The answer is yes.
The next day I come to the bank, and they say, "the identification service is temporarily not working," I ask what to do, and they answer to wait. I ask how many, and they say, "WE DON'T KNOW."
I ask if I can write a statement requesting to transfer money from my wallet to my card, they say that "they can't do this"!!!
Which only I can do in the application!!!
Why do we need a bank where they can't do anything for the client!!!?
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2
October 29, 2024
A terrible bank! I opened the card, the price is 8 times higher than everywhere else! I've been in the bank all day! To open one card!!!! Don't go to this bank!!!
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3
January 9
Whether it's a good bank or not, time will tell!
But for today, I can say one thing.Good service.Convenient location.Attentive, courteous staff.
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1
2
October 15, 2024
10.10.2024 I left a written message to the operator and said OK, within 3 working days we will do it today Tuesday 15.10.2024 16:24 we are waiting……
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5
November 7, 2024
Damn, I wanted to take a loan, well, there is a large percentage and it turns out that you will need a lot of documents for a business, not very good banks in Uzbekistan
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2
January 3
A very bad bank, it only causes trouble.:
1. The application works terribly, it does not see the cards of almost any other banks, it is often impossible to make transfers anywhere from an Anor card.
2. The employees are incompetent, and because of their mistakes, I was forced to come to the bank personally several times and waste a lot of my time. Imagine that in this bank you will not be able to remotely solve problems such as clarifying data, changing the code word; because of every little thing, you will need to go personally and spend a couple of hours in queues at the bank.
People, read the reviews before applying for a card at this bank, it will protect you from mistakes.
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2
December 27, 2024
I issued the card on Monday. I ordered her delivery. Today is Friday. High-quality customer service is still a long way off...
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1
May 27, 2024
Good staff, but the queues are very long, the location is very far from the center, I would like to have more branches. The interior is good, as is the microclimate
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2