Anna Berries
Address
Contacts
+375 29 216-68-35
Show phone
Business hours
Closed until tomorrow
Directions
Kamiennaja Gorka
4.1 km
Liabiazhy
320 m
34 reviews
October 23, 2024
We visited the cafe several times in Vitebsk, ordered delivery in Minsk. The impression was different from the atmosphere, the mochi and strawberries were amazing.
But... it turns out a lot depends on the staff. October 20th was a horror. The barista was just "vital." The cappuccino was cold, and the mochi was a complete mess. There were very few berries in the mochi that GOT on the spot, almost three or four small pieces. A complete disappointment from the cafe.
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1
September 23, 2024
The choice of desserts is small, but very pleasant. I tried chocolate-covered strawberries and mochi. Strawberries need to be "hunted", as they are disassembled very quickly. I would rate strawberries at 8.5/10. But the dessert mochi made me very happy. The size of the mochi is large, there are a lot of integral fillings inside, for example whole raspberries or pomegranate seeds. I recommend everyone to try it. 10/10.
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October 20, 2024
We were in a cafe on 10/20/2024. Within an hour, we called to clarify the availability of Mochi and booked 6 pieces, to which we were told that they would be available and booked. We arrived, 10 minutes later the seller / barista / service staff (I don't even know what to call the position of this girl), tried to explain how much and what we needed. On the spot, we took 3 mochi separately (because we had to wait for the preparation of the rest of the mochi), 2 reserved ones were put in a box (2 in a separate box), 2 mochi were told to wait a couple of minutes.Attention, we waited 30 minutes for our mochi to be ready! Enough time has already passed, the girl went to the counter, I clarified when they would be ready, to which I received an answer: oh, and we let them go(given away, sold). What do you mean?? We paid for 2 of the reserved ones, and 4 of our Mochi were simply given to other people.The man did not apologize, did not describe the situation in any way, why it happened. You have visitors sitting and waiting for your order for so long, and you didn't even bother to come up and say that you gave them away, apologize and somehow fix this situation so as not to spoil the impression of yourself.
The place is quite far from our house, another person came from another city to you. This is not the first situation with such service. It was extremely ugly and no customer orientation! Alas, now there is no desire to visit this place, your mochi is very tasty, but because of this attitude towards customers, I do not want to recommend you at all, so that people simply do not travel so far and do not spoil their mood in anticipation of something delicious. Those who created this place, Anna and her husband, I think this situation will also be unpleasant.
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