Anantara The Palm Dubai Resort
258 reviews
January 22, 2024
I will not recommend this hotel to people who are used to the high level and quality of their holidays. This hotel is not worthy of 5 stars! The old room stock in the northern building of the residence, stripped furniture, poor cleaning, dirty headboard covered with yellow spots, very loud air conditioning, which is not possible to sleep with. There is no free water on the beach, they give water in the room, but in reusable glass bottles, and how they wash them is a big question. No one comes up to you on the beach, you will jump to open the umbrella yourself, you will also bring towels yourself . But that's not even the main thing. In the main restaurant, where there is a buffet, the staff paints all round tables with black polish, it looks like greasy paint that stains clothes, and it cannot be washed! 5 things in our wardrobe were ruined, among them one expensive white women's shirt of a famous brand. The manager of the residence and the manager of the hotel when meeting with us were absolutely not friendly and not kind, behaved extremely unpleasantly and arrogantly, they got the impression that they do not like Russian tourists, and they also do not like when they are presented with claims. They proved to us that there could be no paint in the restaurant, then we had to show them a video shot in the restaurant.
They didn't like it very much, because there was nothing to object to. They did not apologize, they only said that they could offer us free dry cleaning, and if the stains do not go away, then these are our problems, and they will not compensate for the cost of things, because we do not have receipts for them. This is just a rare rudeness, unworthy of a 5-star hotel! We also showed them a photo of an unmade mountain of dishes at our breakfast and a dirty headboard in the room, to which they did not respond at all, showing that they did not care about our opinion and perception. We have never seen such a creepy staff and such an attitude anywhere. They just don't care about their guests. The shirt was cleaned only after the second dry cleaning, 3 items were cleaned after the first, and one sweatshirt was never cleaned. Anyway, these things are no longer in the same condition as they were before. No one else approached us, did not ask for our opinion, did not apologize, we never saw any of the managers again. Draw your own conclusions.
5
1
August 22, 2024
very good hotel! delicious food, I don't even know how many times I come here, everything is very convenient, comfortable sunbeds, super soft beds, the best hotel in my life! Anantara I love you! 💗💗
2
April 26, 2024
Wonderful restaurant and food thank you for assisting me mr kim from crescendo even the lady in from nam jai her name is gladys to offer me a good membership u help me alot . For sure i will come here again
3
May 21, 2024
5 star service and luxurious
November 21, 2023
nice friendly staff, large pool, additional pool is cool. Quiet and comfortable in the evening
January 8, 2024
I like this hotel
3
February 2, 2023
My favorite hotel ! Love it
November 14, 2021
Perfect place to stay with the family. Nice hotel. Good beach. Big swimming pools. Cool kids club. Highly recommended!
3
November 19, 2021
Nice hotel. Loved the breakfasts. Bit of a drive to anywhere, but it's worse in the other palm I heard.
3
December 31, 2021
Best place, cuisine and mornings ever 🤍 Loved it soo-ooo much!!!
2
March 14, 2023
Perfect!
3
June 24, 2021
Luxury spa, beauty in every moment
3
October 16, 2021
Nice place
December 20, 2024
A wonderful hotel for those who like the Thai style of hotels and want greenery and walk in the shade of palm trees.
1. There are 2 types of accommodation: in residences (2 buildings of 10 floors each) - they have views of both the bay and the sail (the bad thing is that along with the sail, there is a highway and an embankment - most likely noisy) and the Premier lagoon - many houses of 8 rooms ( 4 on the second floor, 4 on the the first one ) .
All the first floors of the lagoons have access to the pool and a terrace with 2 sun beds, it is also convenient that there is a stone deck near the room and you can sunbathe lying in the pool on this deck.
A huge plus is that the lagoon pools are round-the-clock! You can swim even at night!
There are lagoons on the water - there are 16 of them , 4 of them are right on the beach . And there are also lagoons on the beach with private pools.
The rooms of the residence are 10-storey buildings that are very tired, many complained about the worn-out rooms. The lagoon has rooms with a large area of 50 m, in the style of Maldivian Anantara. The lagoon rooms have a coffee machine with capsules, constant replenishment of all the boxes in the bathroom (brushes, razors, and so on).
2. Nutrition . It is definitely necessary to take meals on tour.packages . If the menu is 2000-3000 rubles cola or cocktail, Burger - 4,000 rubles, hot dog-3,000 rubles, salads - 4,000 rubles, everything else from 5,000 rubles per serving. Either on-site buffet costs 7,000-8,000 per person .
Breakfasts, lunches, dinners at the Crescendo restaurant are wonderful - delicious , varied, there is a chocolate fountain and ice cream for children, there is a children's diet table. There is always fish, meat, and fruits. For breakfast there are 4 chefs who cook scrambled eggs , omelette, poached eggs (Benedict) . There are always red fish in huge quantities, and various cheeses. Thai cuisine dinner is a real anrial - so delicious dim sum, wasabi shrimp could be eaten in the most elite restaurants and then not always! Lots of delicious pastries for any breakfast.
Drinks are included for breakfast. For lunch and dinner, for a fee - or there are always three types of water - with lemon, with mint - you can go up and pour into a glass. Water is always free - at least 10 bottles of water are put in the room . I didn't really like the reusable glass bottles in the room - I don't understand how they are washed - but I was assured that there is no need to worry)))
3. Service . I didn't understand how at the moment when we went out for an hour, they "ran in?" to our room and managed to close the curtains, make the bed or take out the trash - we never saw them, but they cleaned 3-4-5 times a day. The service in the restaurant is excellent - there are a lot of waiters and they are very attentive to each guest ..
4. There is a children's club and a location in the restaurant where you can leave the kids. There is a club for teenagers where there is billiards and some games. There is also a tennis table by the pool. There are lawn tennis courts for free. And a daily activity program .
5. The territory! Big one! Green ! The shade of palm trees is everywhere . In the lagoon pools there are several areas where sand is poured and a fenced area for children up to 3-4 years old.
6. Seashell beach. There are all kinds of water skis, jet skis, yachts and so on. Sometimes blue jellyfish swim in - we saw three - they immediately put a sign on the beach - and there are a lot of lifeguards both in the pools and by the bay.
7. Location - rather in order not to travel to Dubai ( go to Burj Khalifa - Dubai Mall - 1 hour - cost 120-150 dirhams one way -3000-4000 rubles )
But the bus runs three times free of charge from the hotel to the Emirates Mall at 10.00, 13.00,16.00, and accordingly back to the Mall leaves at 12.00, 15.00, 18.00
Relatively close by 10 minutes by taxi- the Atlantis hotel is located - there you can go to the water park and to the aquarium and swim with dolphins (tickets need to be bought through the website) - tickets will be more expensive on the spot.
In the evening, you can walk along the embankment - it is wide and comfortable.
We liked the hotel because we fundamentally wanted a green lagoon hotel - an atypical Dubai. The hotel fully satisfied the expectations. Slightly reminded of the Maldives and Thailand .
Initially, we read bad reviews, but we did not meet any horror stories from them. We lived in the lagoon - we heard that the rooms in the residence are much worse. Therefore, we recommend staying in the lagoon. A nice hotel on a palm tree with tuk-tuks like in Thailand and villas on the water like in the Maldives)!
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5
November 16, 2024
Beautiful territory, great food, service. There is enough Russian-speaking staff at the reception. The beach is clean, the sun beds are comfortable. Even on weekends, when there were a lot of people, you could find a place. On the beach, ice cream is distributed once a day, they offer to wipe their glasses. The water is clean, fish and crabs are swimming. There is a grocery store in the building of the northern residence.
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1
December 5, 2024
A pretty good hotel on Palma.
Excellent location, quiet bay with white sand and warm bay.
The territory is green and clean.
The service is decent .
The rooms are spacious and clean, cleaning is daily.
The food in the main restaurant is varied, with a slight hint of Thai cuisine - some dishes are quite spicy.
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February 4
We were afraid to go to Palma because of the blooming sea, but in vain, the hotel is very good. It is very green, there are a lot of birds, which is not typical for Dubai. If you book on time, you can get a room in the lagoon, there is a more comfortable stay. Convenient exit than in the main buildings. The food was delicious and varied, and we enjoyed eating on the Swedish line, but our friends tried other restaurants, everything was top notch. I want to thank the girl at the reception, her name is Veena, who extended our room. There was also a very nice Russian-speaking girl, Maya, but she went to work in Thailand. In general, we are happy with our vacation, if to Dubai, then to them!
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December 1, 2024
Everything is at a very high level!🫶
The food is varied, of the highest quality and for every taste. We often stopped at salads))), it did not reach the hot one.
Healthy food is presented at a high level.
The service is 5 out of 5, they will ask what they need, sometimes they seem to anticipate the desire). Cleaning is always like a general one))), also with compliments).
The staff is friendly, thank you@smiles
Swimming pool.. it is beautiful, but the children were swimming, they are happy)
The territory resembles Vietnam or Thailand more. Green, tropical and soothing.
Kitchen - 💯 (already wrote))
The rest is wonderful, everything is clean on the beach, cleaning is done every day with a "vilvet", sun beds and towels are of very high quality, the views are beautiful. The sand is moderately large, does not follow you to the room)))
The rooms, even if not very new, are clean, tidy, compliments and, at first request, out of order.
In general, I really liked it😊💯
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3
December 4, 2024
The hotel is wonderful!In my opinion, the best in Palma and Dubai. I agree with the reviews that many write: the service is excellent, the food is varied at the expense of restaurants.We lived in a room with access to the lagoon.I advise you to choose the rooms that you indicated in blue on the map (close to all amenities, the sun appears from 11 a.m. and at the same time 1 sun lounger in the shade and another in the sun: you can choose).In red, she indicated a house that is convenient for a family with young children to choose. Note to tourists: on the first day, we were charged a deposit of 3 thousand dirhams for 7 days.Calculate finances
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1
1
December 26, 2024
One of the best hotels in Dubai. We spent a wonderful vacation here with our family.
There is a restaurant nearby with excellent Australian cuisine.
There are all the amenities. Private heated pools are space!!! By the way, they are visible from space :)
Highly recommended!
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1
January 4
A Thai-style hotel. The staff is polite, the only difficulty will be if you don't know English.
There is a small transport that will take you along with your luggage to the rooms - a Tuktuk. You can also ask for a short tour of the entire hotel.
Tourists live both in cabins and in buildings with rooms. The houses are two-storeyed with 6 rooms. The rooms are very cozy. An extra bed can be provided if necessary. The view from the room is simply amazing, especially in the evening. Each room has a balcony, you go out and see the pool, it's a pity not to jump into it from the balcony) It's too small, 1.40m in total. On the ground floors there is a balcony with direct access to the pool. Room cleaning is daily.
The beach is nearby. The water is so clear, you can walk up to your waist and see big fish. There are also small fish swimming in shallow water, as well as starfish and jellyfish. There are a lot of shells both on the bottom and on the shore. By the way, the whole beach consists mainly of crushed shells more than sand, so it doesn't really heat up at all.
There is also a large swimming pool and a children's pool. The baby is under a canopy, which is convenient, the child will not burn. There is a bar in the pool, you swim up and order a drink. Cucumbers, fruits, and dates are also distributed for free.
Nutrition is a separate fairy tale. The buffet. Eat whatever you want. There is a separate Italian cuisine, as well as a sweet tooth, there is a gingerbread house with a bunch of sweets and a chocolate fountain)
there are a lot of impressions, we had a great rest.
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July 15, 2024
The best hotel in Dubai! Large green area, 5 restaurants, 3 one-time cleaning , delicious food. Our room was a 2-storey bungalow and was on the 2nd floor overlooking the lagoon. Very convenient location to the sea 200 m and lagoon 5 m) the staff is very friendly, courteous, the service is at the highest level , they always try to help , ask if everything is okay. Fruits were delivered to the room for free, and on July 8 we were presented with a large bouquet of fresh flowers. The room is large, comfortable, and has all the amenities. 4 bottles of water are brought every day, and the tea and coffee station is replenished. The hotel is quiet, family-run, no drunken parties. The sea is clean , warm , and there are starfish , crabs , and fish at the bottom . Free transfer to the Mall of Emirates 3 times a day for free. There are Russian-speaking staff at the reception, they will always help to call a taxi, etc.. tuk tuks run through the territory itself, taking people to the right points of the hotel . A boat floats on the lagoon selling coconuts, water and drinks..There are 3 pools . There is a shallow one with sand for children. There are always rescuers on duty .
The hotel is highly recommended! We will come back here more than once!! We traveled a lot in 5* , rixos, but this hotel left the most pleasant impressions, thanks to the attitude , quality , service.
About excursions:
We flew by the operator biblio -globus from the operator, they attached an individual guide to us. So: through a guide, do not take a sightseeing tour with a climb to the Burj Khalifa and dinner on the ship. The guide is Sergey. We bought a ticket for 2 adults and 1 child of 5 years old . When we left the hotel, our car broke down (it was), we missed part of the program, no one apologized..they brought us to the cream store late, although they promised to go to the jewelry store.. then they drove to the locations where they were supposed to take photos , but the bus didn 't even stop to take pictures ... dinner on the ship is a separate topic .. At plus 45, our group was located on the upper deck, open without a guard .. with small children , with the elderly , everyone drove and suffered ... the food was not delicious ... then we quickly went to the singing fountains where they were given 5 minutes to look at them !!! Then we will go up to the Burj Khalifa on the 125th floor. We were given 2 hours of time .. The queue was only for an hour! There are 10-15 minutes and immediately in line for the descent . In general, the conclusion is that it is easier to buy tickets yourself and travel safely, without running headlong..
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6
1
January 25
A great hotel, great food, excellent service, friendly and helpful staff, a lot of Russian-speaking people. You can relax and enjoy your vacation and all the benefits that the hotel provides
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January 25
I'll start over. The hotel can only be reached by boat, the hotel has its own waiting area with delicious coffee at the boat station and we were comfortably waiting for our boat there. It takes no more than 10 minutes to drive. On the island, we were greeted with tambourines and very joyfully. Check-in starts at 3 p.m., but we were checked in immediately at 10:30 as we arrived. The room is spacious and very comfortable with a gorgeous view. The room has everything, coffee, fruits, delicious tea. The territory is very beautiful, peacocks are walking. There is a sports center and a game center. A relaxing beach holiday here away from the hustle and bustle. There were few people, there were no Russians besides us at all. Breakfast is a special treat. Everything is so delicious, we slowly savored everything for an hour and a half. Egg benedict with crab is my favorite. The staff is very friendly and helpful. Delicious pizza in a Greek restaurant, ordered in the room and eaten to the last bite. A beach with white sand and stunning water in the bay. We have a rest here at the end of January and the water is very invigorating, but so refreshing. We really liked everything.
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1
1
February 1, 2024
The hotel has a large territory. 5 restaurants, a pool bar and a cafe.
The area is beautiful, Thai-style, with a lagoon pool throughout.
A large well-kept garden, beautiful trees and shrubs.
We booked a room with access to the lagoon. A great option with children!
The breakfasts are varied and delicious.
In general, we liked the food in all the restaurants.
I had mixed feelings about the beach… The beach itself is nice, clean, comfortable sun beds and fast service, but the eye rests on other hotels in Palma and Dubai... such is the specificity of the landscape))
But, it should be noted - the water is very clean and calm, starfish, beautiful fish and crabs came to us. My son really enjoyed playing with animals on the beach.
And also, there are amazing sunsets in the evening!
We took half board, dinner could be exchanged for lunches and visit any restaurants to choose from with an Ala-carte menu, or visit Swedish lines with different cuisines in the main restaurant where breakfast was held.
We liked the Bushmans steakhouse, where you can try kangaroo steak, eat delicious Pavlova, and in general, all the food there was very tasty.
The Mediterranean restaurant also has very tasty food, but the portions are huge)) Even my husband couldn't handle them)
We also went to the Swedish lines in the main restaurant, everything was very tasty cooked!
Nice SPA!
There is a kids' club, but we didn't get there. Children are given gifts from the club upon arrival.
I would also like to note a minimum of animation, in the evening, themed evenings such as barbecue are held in the area near the main pool.
A fire show was held on the beach in the evening, very beautiful!
The fitness room is very comfortable, good exercise equipment, a lot of space in the free weights area.
After training, you can run into the multi-storey building and take a smoothie, or salad, or a delicious cake))
We liked the hotel, we had a good rest!
I missed the privacy and infinity of the beach... but you have to go to other places for this. My son and my husband liked everything.
The staff is friendly. They try to please.
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1
1
February 5
It's a very cool hotel, it looks like Thailand, but in principle everything here resembles Thai. I really liked it, nice people, there are paths for walking, you can walk to the sea. We lived in a house with access to the pool, which is very convenient, but of course a little more expensive than ordinary houses. For a more family-friendly stay
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October 19, 2024
Lovely room with access to the pool, delicious food and warm water. A pleasant gift at check-in (a basket of fruits) is very beautiful, the room itself is cozy, cool and smells delicious
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1
January 18
It's a lovely hotel. The service at every stage is top-notch. We celebrated the New Year 2025 at the hotel. The guys did their best. We started with a champagne buffet in the hotel lobby and therefore moved on to the Gala Dinner. We were treated to everything imaginable, from black caviar to foie gras. I didn't even expect such abundance. And there's also a great beach and lots of greenery. You don't feel like you're in a stone jungle. I want to come back here.
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February 22
Great hotel, very quiet and cozy!
We came here with my wife for the second time, and everything is wonderful again)
A nice beach, delicious food, a large round-the-clock pool under the windows
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December 31, 2024
If you want greenery, then this is the perfect place to visit. Delicious food, clean, cool sun beds , courteous staff , excellent service. I recommend this hotel
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November 5, 2024
We rested in the apartment. Super, I liked everything. We took a room without food. There is a minimarket right in the hotel, so it did not bring us any discomfort. Free shuttle to the mall daily. The polite attitude of the staff, the very infrastructure of the hotel, everything is green, clean, comfortable. We will definitely come back.
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May 9, 2024
This is the best hotel in Dubai!!! My delight!!! A huge lagoon, the maximum depth is 140 cm. We had a room with access to the lagoon, it's sooo cool!!!! The men are cleaning the room, what clever girls they are!!!! Quickly, very efficiently, 2-3 times a day. They are very worried about having plenty of water, coffee, tea, cream, sugar and water. Every evening they put chocolates or macaroons. They worry so much about the comfort of the guests that you feel like the president of the universe, it's sooo cool!!! Spa is generally a delight, very cool massages. Nutrition is beyond praise. Special thanks to all the girls for their care. Irene wrote to me on Whatsapp every day, asking about our stay. We had a lot of clothes, I asked for hangers, if possible, and they immediately brought them to me in abundance. The staff is very friendly. For me, this is an indicator (everyone does their job with pleasure, it is clear that people are happy to work in such a wonderful place and take care of the guests from the bottom of their hearts. A magnificent beach. There is a kids club and a club for teenagers. There is a free bus service from the hotel to the Emirates Mall 3 times a day. I was very happy to be in such a perfect place!!!
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1
1
November 27, 2024
Just great!! From the room to the pool, great dinners and restaurants!! Yandex taxi from any card! The rooms are large, high ceilings!! Drinks, ice cream are very expensive!! The staff is friendly!!
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March 26, 2024
The hotel is not bad, there are many green areas, beautiful and clean air.
It is far away, so we rented a car and there were no problems moving around the city.
The food is ordinary, sometimes not even very good, I was poisoned by salmon ceviche at the beach house.
The most important thing is that our bank card data was stolen. When we were on the beach, we left the map in the bag, the bag on the table. The card was brand new and always with us, except this time. We woke up one day and saw $1,500 deductions from the card. The hotel denies the guilt of the staff, went to the police, requested the cancellation of payments from the visa, almost all were able to return.
Do not leave the card in the room, but rather take everything of value with you! Since this hotel has a review on booking about stealing cash from a safe!
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3
8
December 3, 2023
Very good indeed. I've been staying here for the third or fourth time. The apartment is 90 sq.m. Bedroom, living room, kitchen, toilet -bath-shower, plus a guest toilet. Large balcony with outdoor furniture. A great beach with sun beds. The service is on the level. A huge swimming pool. What you should pay attention to is the quality of furniture and appliances. There were rooms that were not very fresh and did not have a working TV, coffee machine, washing machine. Everything changed within a day or two. But the sediment remained. I have been staying here for at least two weeks, it was for a month, it was for two. Getting to all areas is not a problem. The Careem app helps.
And so I lived in all areas of Dubai... and my soul went to the Palm Tree.
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December 31, 2024
A luxurious Thai-style hotel.. Separate villas with access to the bay, cars drive you around the vast territory. The cuisine is not only pan-Asian, but also European.
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October 18, 2024
Food of different nationalities of the world.everything tastes pretty decent.the service is friendly and courteous.a swimming pool with a comfortable temperature both in the afternoon and in the evening.the territory is well maintained, green
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3
January 14
I liked the hotel, good service, good staff, there is a place to take a walk, however, if you are a person who wants the service to be COMPLETELY perfect, then it is not for you, but it is a good place to relax.
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July 29, 2024
Luxury hotel, stayed with my husband in a villa room overlooking the lagoon. The 24-hour swimming pool is super convenient. I really liked the Ala carte v Bushmils menu. In general, love at first sight happened to the hotel.
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2
July 31, 2024
A great Thai-style hotel on a palm tree. Excellent food, two huge swimming pools with sand + a pool near the restaurant. A gorgeous promenade for walking and sports.
I liked everything very much
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3
1
September 21, 2024
By far, this is the best hotel I've been to lately. I don't want to upset other hotels, but everything is really at the highest level here: service, food, attitude towards the guests!!! I recommend this hotel to everyone!!!
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1
November 28, 2023
Great hotel! High level of reception, room cleaning and room service.
There are a lot of trees, mostly shade everywhere, flocks of green parrots fly, and many different other birds) I liked the room with access to the lagoon, there is also a balcony with sun loungers)
there are several restaurants on the territory, everything is delicious, amazing author's cocktails)
A pleasant sandy beach, a lot of different shells, there are starfish, crabs run, herons fly, walk in the water, fish.
The only negative, the water is muddy, as the sea blooms on a palm tree ((
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1
November 8, 2023
A wonderful hotel! Organization, service, location of rooms and pools -I liked everything. Extremely delicious in all restaurants! I highly recommend it. We lived in a pool house-the child did not get out of the water-as soon as he woke up, and always before going to bed. Even my husband and I swam very late at night, in the dark. The air conditioner in the room was making quite a lot of noise, it was turned off at night, but we were too lazy to ask it to be repaired. In any case, I recommend it!!
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3
2
November 18, 2024
everything is chic, the food is at the highest level, the staff is kind and helpful, there are many different activities playing curling iron with a friend👍
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August 25, 2023
Cool hotel. The territory is large. You can walk both around the hotel and along the general embankment. The food is excellent, several zones with different cuisines. The pools are super. You can swim past all the houses on the water. There are water activities on the beach, the beach is sandy. It's super easy with kids. The only disadvantage is that it takes 30-40 minutes to get to the city, this is only before the beginning of the palm tree. If to the center, then almost an hour more.
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3
August 3, 2024
Super hotel, lots of greenery, rooms with access to the pool. The food is fantastic. If you take breakfast and dinner, you can go to any restaurant of your choice for dinner, including a steakhouse. I highly recommend it.
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1
June 1, 2024
Super! I'm just excited about this place. We will definitely come back again. The place is just fabulous, with parrots, amazing territory, the staff does everything for 300%. The sea is a delight compared to the Marina.
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3
June 9, 2024
I really liked the hotel!
Cozy, green. Everything is well maintained.
They were at the end of April 2024.
Wonderful breakfasts and dinners!
The Mekong Restaurant is worth a visit!
A large beach, there are always enough places!
A great beach holiday!
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3
August 19, 2024
Large territory, lots of greenery, swimming pools, bungalows with access to the pool, working around the clock. Delicious food. The staff is above all praise. There are no disadvantages. I recommend.
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August 15, 2024
Great hotel. The staff is very friendly. The food is on the level! I had HB. The water for dinner was turned on. Not all hotels in Dubai offer water for dinner without payment. The rest of the drinks, of course, for money (except breakfast)
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