It's a great place. We had a rest in the period from 29.04 to 05.05.24. The hotel exceeded all expectations. 1st coastline (pebble beach). There is a large heated swimming pool on site (sun beds and umbrellas are available). There are a lot of plants on the territory, just walking, you are already resting. There is a large swing where you can sit together in the evening, enjoying life. There is also a sports ground (equipment is provided at the reception). The building is in excellent condition. We lived on the 11th floor in a room with a sea view (just an indescribable feeling (waking up and falling asleep to the sound of waves)). The staff is kind, helpful, everything is fine in this regard. The food is at the highest level (we had a buffet; for lovers of Abkhazian wine, 2 types of homemade wine fall for dinner). You can also buy excursions at the hotel (they are taken directly from the hotel and brought to it), the prices are minimal. There is a market near the hotel. The hotel also provides each "resident" of the Hotel with 1 hydrogen sulfide bath per day as a gift. In general, come, get high without thinking about anything, you will not regret it
We stayed at the hotel for the May holidays in 2024.I liked the hotel, it was clean and cozy. The first coastline. The rooms were cleaned every day. There is a hairdryer in the rooms, an iron on the floor. Everything is clean and good. The territory is large and beautiful. There is a market nearby. Heated swimming pool. The beach is pebbly, it is not very convenient to leave the sea. The staff is friendly. They broke in very tasty and varied. Wine in the evening. It's just a little boring. There is no animation, no entertainment. In the evening, only the cinema was open and that was it! They didn't know where to put themselves. And so, in general, everything is fine. I recommend
We stayed at the hotel from September 17th to 22nd.Stunning views of the sea and the mountains at the same time.We admired the gorgeous sunsets.The furniture is good, the room is clean.Soap, shampoos, gels, water, tea were replenished daily, as stated.Meals are served 3 times a day buffet.The food is quite normal for breakfast: porridge, sausages, omelets, etc.Lunch and dinner also have something to choose from, they are constantly replenished, there was enough for everyone.But, those who have vacationed in 5 UAE, Turkey, you definitely will not like it here)Champagne for weekend breakfasts.The wine is local every day for lunch.The biggest disadvantage is the lack of cups and glasses, some plates had chipped edges.I would like the hotel administration to take this into account.
Leaving the hotel, you immediately get to the beach from the hotel.The sea is clear, small pebbles.There were enough sun beds for everyone, we went out quietly after breakfast and found places.In the afternoon and evening, you could watch a movie at the cinema on the 2nd floor of the hotel.In the evening, sit in the lobby bar to drink wine, chat.The territory of the hotel is quite large and beautiful.The pool is clean, and in the morning you could watch from the balcony as the employees cleaned it.
Also, mosquitoes bothered in the room, if there are fumigators in the room, it will be fine at all.Communicating with some of the guests who have been at this hotel in the past years, they said that the food and service had become worse.We have nothing to compare it with for the first time.In principle, the ratio of price = quality.
A very cool hotel. Excellent service. I didn't even expect such a service for Abkhazia. Cleaning every day, fresh linen on the fourth day, the food is delicious, varied and fresh. There is leisure, mafia games with children, a movie screening, a large area for walking, sun loungers with umbrellas will be brought and put on the beach. The pool is clean. Yoga, Pilates, gym. A doctor is on duty around the clock. Hydrogen sulfide baths are provided as a gift at a local hospital. My husband, me and the child are delighted
I sent my parents on vacation from 14.09 to 20.09. They liked everything very much: the food was delicious and varied, champagne was served for breakfast, and different types of wine for lunch. The territory is clean and well maintained, there are recreation areas, a swimming pool, a private beach with sun loungers, beach towels in the room. The room is clean and cozy, the renovation is pleasant. The service is simply at its best: daily cleaning, all consumables were replenished daily. Special thanks to the administrator of VICTORIA, she is just a magician: she wanted to arrange a surprise for her parents, wrote to the hotel's mail, Victoria contacted me and gave me her number to clarify the details. As a result, with her help, they organized a greeting to mom and dad in the room with a postcard and dinner in a panoramic restaurant, paying their bill remotely. My parents are thrilled. I highly recommend the hotel. (A small minus: unfortunately, after a long journey, the parents were not immediately provided with a room, but we understand that these are hotel rules, there are check-in hours; and there is one elevator, but this is not enough for a 16-storey building, daily queues)
A 3* hotel compared to the Emirates or Turkey
There is a swimming pool, not deep, clean, in the morning an animator with charging
The food is good and varied, there are fruits, champagne for breakfast, wine for lunch, a coffee machine, the hotel is large so there are a lot of people in the restaurant, breakfast from 8 to 10, lunch from 13 to 15, dinner from 18 to 20, did not like the first, too liquid, do not drink citrus water and generally think what to drink and there is, every second rotovirus, we were not spared either
There is a pharmacy, a tour guide, prices are the same as everywhere else
The rooms are good, cleaned efficiently if asked, leave water, there is a kettle, tea, refrigerator, hair dryer, air conditioning, safe, lived in the left wing of a low-rise building, overlooking the sea, the sea is visible only from the top floor, so book a specific wing, check in according to vouchers
In the bathroom, shampoo, gel, shower is not very good, everything flows over and the water is all over the bathroom, no matter how carefully you wash
The water and light were always on
There is billiards for extra money
Cinema, sports grounds for free
The sea is clean, although every 100 meters there is a drain of a carved kind of water, you can take sun beds, do not lie down on the pebbles
The embankment is broken, but it is being repaired
Of course not the Emirates, but one of the best places available to the middle class! Of course, there are disadvantages, but it's up to everyone who is looking for what he sees, we really liked it!
Positive :
1. The hotel on the shore the view from the room is gorgeous, the higher the more beautiful!
2. Own beach 30 meters from the hotel
3. The center of novaya Gagra is near the market and all sorts of shops
4. The hotel has a fairly large territory with benches and swings, there is a place to walk and breathe the fresh sea air.
5. The territory has its own large swimming pool
6. Gym , cinema , billiards , two restaurants.
Cons : the food is not very good, but you can live, mosquitoes, during rush hours (lunch, dinner ), the elevator waits a very long time, and most importantly, adaptation for two days , panos , nausea, revolution in the stomach, guts, many did not get out of bed, many call it infection , rotovirus, etc. I call it odoptation for the second year we rest in Abkhazia and for the second year give it two days then everything is normal!
The first time we came in July 23 for 7 days minus 2 days and that 5 days of rest were at another hotel
For the second time this year, for 14 days in August, from 3.08 to 17.08, we came and also minus two days for rehabilitation and that y2 days of luxury vacation in AMZA
The hotel has its own doctor , a medical center , they say that when odoptation begins , you can do an IV for 800 rubles and everything is removed by hand, but I do not believe in it in such a quick healing, so I slept for two days in a room with a sea view on the 13th floor and everything is normal!
And so, in general, the vacation was Thank God!
The second time
The sea is nearby, the food is good (no frills, tasty, good quality). There's a market nearby, there's cheese and goodies. I advise you to get to the Waikiki BOS - things are normal and more accessible than in Russia. The park is normal, it's good to take a walk in the evening. The light is always on, shutting down for 1-2 seconds once a day. The Wi-Fi is working. The shower works even on the 14th floor. The bar is open around the clock.
They were from May 3 to May 11, 2024. There is a large park on the territory of the hotel, a heated swimming pool in the park, a lot of greenery, birds are pouring in. The hotel itself is not bad, the food for breakfast is varied, if something needs to be solved at the reception (sometimes you need to come up a couple of times with one request, but it is solved). The only negative is the broken embankment. We had a very good rest.
A good hotel, the staff was always helpful and helpful if necessary. They cleaned daily, linen and towels were changed every three days. The food is not very varied, but we did not stay hungry. I didn't like the coffee, sparkling wine is served for breakfast, red and white wine for lunch. From fruits: apples, pears, nectarines, peaches, oranges and plums, as well as watermelon and melon. There is very little baking. If you go on vacation, and not look for disadvantages, the hotel is good)
One of the most popular hotels in Gagra. The food is good, the rooms are lovely, almost all with side views of the sea and the city. A few hundred meters from the hotel there is a city market, many shops, our favorite confectionery "Brioche". Well, there is a heated pool outside (30 degrees), in winter we swam in it with pleasure. Nearby there is a mud spa, a dolphinarium, a Ferris wheel.
A magical place, full of idyll with nature, and what palm trees are there,,,,the hotel is perfectly renovated, clean rooms, snow-white bed, bathrobes, towels,,,the location of the hotel is so advantageous-this is the very center-the market across the street, its own water.the clinic, if on foot, is right behind the railway tracks, well, very close, one bath is included in the price, this is the case, the rest of the procedures are according to the price list. The food was excellent, varied, surprised on weekend mornings during breakfast champagne!!!
On the territory of the hotel there is a large outdoor heated pool, after passing through the hotel you go directly to the sea, in a bathrobe with a beach towel to your chaise longue, well
After dinner, every evening there is a movie, a cinema on the 2nd floor, there is also a sport.gym and billiards.
Gagra, we fell in love with you in 2010 and you are changing, getting prettier every year!!!
We had a rest at the hotel for the New Year, the impression of the rest is very pleasant. Of course there were minor flaws, but the price matches the quality. The territory is quite large, lots of greenery, there are several gazebos, a heated swimming pool, rooms are good, cleaning every day. The food was normal, sometimes the dishes ran out, they could bring another, inexpensive alcohol, in the morning a wine drink like champagne, at lunch and dinner homemade wine, semi-dry white and semi-sweet red, mulled wine. Fruits and pastries are present. The staff does not always have time. A nice bonus in the form of baths, which are included in the price. Like in a sanatorium. The hotel is located in the center of Novaya Gagra, right on the embankment. We liked it. I would come back here to rest. There are more pluses than minuses
The location of the hotel is excellent, beautiful nature, large territory. The food is varied. The service is very unobtrusive, the staff does not immediately respond to basic requests or simply ignores them. Towels are not changed for weeks until you ask several times. During my stay, rotovirus was rampant, the whole hotel was ill. Whole families were sick, and only ivs saved them from vomiting. But apparently this is the general situation with sewage treatment plants in this area. I was resting alone, I couldn't leave the room because of weakness. I tried to ask to bring at least a handful of rice from the restaurant, as I couldn't physically get there, but the staff ignored my requests.
It is a pity that in such a beautiful place they cannot organize a normal level of service.
We rested from 02.06 to 11.06.2024. the trip and the choice of the hotel were spontaneous. The impression was rather pleasant. Among the advantages: beautiful territory, cleanliness in the hotel, its own heated swimming pool, friendly staff. The food was varied, you definitely won't stay hungry. But there were not enough fruits and pastries. They explained that they were waiting for the first check-in from June 10 and therefore the menu was added. The access to the sea is improved, there were enough sun beds. Most of the vacationers were by the pool. Free trips to the spa were also a pleasant surprise. The price of the tour turns out to include hydrogen sulfide baths. There is a market in front of the hotel, which allowed you to buy fresh strawberries and cherries. But there was also a drop of tar. A lot of people, including us, have caught the virus. With a fever and a bowel problem.. so 2 days of vacation were taken away.. although they observed all precautions. They drank only bottled water, and washed fruits with it.. Would you like to go to the Amza Hotel again? Yes.
We had a rest with my wife from 07/24/24 to 30.07.24. I really liked the hotel. Private pebble beach, the first coastline. Three employees are on duty at the beach, providing sun beds and sun loungers. The food is buffet style, varied and delicious. Additionally, there are two restaurants. The territory is large and well-groomed, surrounded by benches, swings and gazebos. We will come again next year.
The hotel is beautiful from the outside and inside. The territory is also of the "Miami Beach" type
But!!! There are many buts!!!
1. We had a buffet. On 3. Basically, all meat and cheese products are semi-finished products. There is not a single cutlet made of natural meat. Pigtail cheese is made from powdered cheese, powdered wine, there are not enough dishes and cutlery.
2. Employees of the hall wash the tables and shake these rags to the right and to the left... The whole bag was sprayed from the tables...
3. The cherry on the cake. I left the dress in the room in a hurry, because it turned out that my room had already been sold to another client and I was asked to move out "immediately" to a luxury house on the territory for 16 hours before departure.
So no conscientious entity notified that they had found a dress!!!
4. Another strawberry on the cake: about the pool. There's a general disgust there...You swim in the pool and your hair clings between your fingers, different colors and lengths... creepy. The hair floats on its own from its owners😅
5. The walls of the pool are snotty and dirty with a touch of all colors of polish from yellow to brown...
6. The devastation of the scribe is so exorbitant.... You leave Amza , cross the street and get into a bombarded street and houses without windows and doors... The indigenous people complain about the Turks and Tajiks, saying that they have taken away all their work and wages...
7. As a result, they left this institution and the territory with an intestinal infection. Never set foot in Abkhazia again.
8. And I will not wish you anything....
Thank you for the experience🙏🙏🙏🙏🙏
The nature is very beautiful...
We had our first vacation on June 20, 2022. I liked everything! In 2024, the vacation came back in June. And the choice fell on this hotel. Check-in on June 22. I won't tell you any problems with the room, the hotel may not be to blame for this. Questions to the tour operator.
What I didn't like this year. The food has become worse. It was repeated all day and for a week. The first time there was more choice. There were 3 coffee machines, one worked. There's always a queue. They didn't include it on purpose. They said at the reception that there was a full workload, but I wouldn't say by the number of people in the restaurant. I had to wait for clean plates to be brought.
Fountains don't work. They stand without water and are not cleaned. Although everything was fine in 2022.
Swimming pool - as they say on the website, water attractions and slides, hydro massage, geyser. Hydro massage, the geyser did not work or was not turned on specifically. It's not clear. Although in 2022, I repeat, everything was fine. The sunbed area near the pool wooden boards could be updated for the new season. Umbrellas on the beach are "tired". We need to update it already.
All this may be small things, but it spoils the overall impression a little, especially since we rested before in 2022 and saw the difference. I'm putting 4 in the hope that the hotel will improve.
I want to leave the best review about the impression of a vacation in this luxury hotel, exceeded all expectations! As spoiled by an expensive vacation with my husband, we did not expect such service, cleanliness and attitude of the hotel staff. The restaurant's menu is very varied, delicious and almost homemade. Special thanks to animators Antonina and Polina!!!! It's not that interesting with them, but we had a very emotional time. I would like to especially mention the lifeguard at the Shuhata pool, attentive to people and just a wonderful person and an excellent employee. Thank you for a wonderful holiday to everyone! We will definitely come back again.Christian on the beach for super empathy has a huge respect with his jet ski!!!!!!
We were here from 09/14/24 to 09/23/24. The hotel has completely deteriorated compared to the year 23. Everything was great last year. Varied food, fruits, cleaning. I was upset only by the rotovirus. But this year the hotel has blown away a lot. Apparently, the managers dragged over a new hotel that was built nearby. I'll tell you in order:
Advantages: Large, green and well-maintained territory. Beautiful sea view from the room. Satisfactory room cleaning. Whoever said it, the food (from what you get) is generally delicious. Not a bad pastry. Sometimes champagne and homemade wine are served for breakfast. Heated swimming pool, but with a high concentration of chlorine. In rainy weather, you can swim, but not for long.
Cons: Disgusting dining room - dirty, not enough dishes. Instead of cups, there are cardboard cups. The queue is for everything, for forks, plates, cups. Most of the dishes are chipped. A meager variety of dishes. There were practically no fruits - a couple of apples were lying alone. And this is not because the guests sort everything out in their pockets. There's just no fruit. Last year there was an abundance of fruits, now there is zero. The territory of the hotel has become open - local youth hang out. The beach is dirty, no one cleans it. There are few chaise lounges. We need to get up early and take our seats. Last year, there were enough places at 9 a.m. Umbrellas and deck chairs are old. Everywhere there are pieces of iron and other construction debris carried out by the sea. WiFi is disgusting. Catches only at the reception. In the rooms, if you're lucky. A cockroach was spotted in the bathroom. He did not get acquainted with the slipper and crawled into the crack under the shower.
There is no children's animation. If you don't call drawing, board games, and weaving animation. Boring for kids. It's time to send a street playground with a trampoline to the landfill.
There are not enough elevators. During the day, the staff also delivers bags of laundry. But you can't run to the 12th floor, you had to wait.
The hotel restaurants are expensive and the waiters will not give you advice on dishes, they often do not know what is made of what. There is a poor selection of wines, and if there is something decent, then in a single quantity.
And the rotovirus. He hasn't disappeared anywhere. It seemed to me that everyone was sick! From young to old! There is no children's doctor, they offered to go to the city hospital. The virus is treated only with time and 2 days fall on a person from rest.
This year's vacation was ruined, and the cost of the hotel is very high! It's not worth the money. I will not come here again and I do not advise you.
The park around the hotel was particularly admired, well-groomed, clean, a wide variety of trees, pleasant shade, roses. The cleanest pool. It's nice to relax on the comfortable swing, enjoying the views and birdsong. Its access to the sea and the beach.
I really liked it. The hotel is good. The rooms are clean. Cleaning every day. The sea is nearby. The beach is not very big, but without the crush. The food is varied and delicious. One minus is rotovirus. You have to be ready 1-2 days fall out of rest
The food is ordinary, without frills, but delicious, the service is good, the rooms are clean, the staff is constantly clean, hygiene and shower accessories are available. Rest on solid 5. But Wi-fi needs to be strengthened and improved
We had a rest from April 10-16. We are happy with the hotel. The staff is polite. Wet cleaning of the room and change of linen for the 4th day of stay. Replenishing the tea set, water, and toiletries daily. The food is great. There is always white/red wine for dinner. From Friday to Sunday, champagne is served for breakfast. The coffee machines are working. A movie is shown every evening. The only two elevators for such a hotel is not enough. When there are a lot of people, you can't wait for an elevator)
We had a rest in June 2024, 9 days.
I put 4 stars for the hotel itself! And this is the merit of the Soviet builders and engineers who built the building in a good location. An excellent repair has been done inside. Water and tea were brought every day. Cleaning was almost every day. Of course, the food is three-star, not really a restaurant, but practically a dining room, but there is plenty to choose from. There were mosquitoes on the 13th floor, and a fumigator was provided at the reception. The beach is of course in a state of wilderness, as is almost the entire coast from Adler, but the water is clear and there is no mud. You can sit on sun beds and under an umbrella. I think the pool is more for children or for those who want to sunbathe cleanly, I didn't see any dirt in the pool, I can smell chlorine, but this is even a plus. Animation and some kind of entertainment are very scarce. In order to watch the cartoon with the children, which was on the poster, I had to run to the reception 3 times to open the cinema hall. And of course we all got over it, but the illness lasted one day, followed the doctor's recommendations and the next day it became much better. We swam carefully in the sea, drank only from bottles, this virus is everywhere here, I think you can pick it up faster in an elevator than in water. If you are ready to lie in your room for one day, stand waiting for the elevator and enjoy the magnificent view of the sea from the windows, swim in the sea and visit excursions, then you are here! But if you are very sensitive about food and your health, then it is better to choose another place. Well, sightseeing places in Abkhazia certainly want the best, garbage everywhere, paid sites for inspection and photos, cafes and tastings on excursions break prices 4 times, the wine bouquet of Abkhazia on the market is 200 rubles a liter, there it is 600 rubles.I think in the next 5 years there will be similar hotels, so that there is healthy competition and the desire to create a comfortable stay, at the moment the hotel just works as a hotel on stream.
We rested for the first time in this hotel, and for the last time! of the advantages, only the territory of the hotel, there is a place to walk, a lot of benches and swings, that's all.. Upon entering the room, we were shocked by the quality of the cleaning, there was no cleaning at all, the floors were dirty with hair, dust on the bedside tables.. Dining room - poisoned on the 3rd day, the food is always cold, the soups are slightly warm, cockroaches were running around the coffee machines and on the floor.. Thank you for your days on the white horse! We didn't eat there anymore, and we never saw how the hotel employees themselves went with their food, now it's clear why they don't eat there themselves.
The sun loungers on the beach are all cracked, they take them out, the umbrellas are all full of holes, they charge such money and do not update! Daily cleaning of the room according to the type to scatter all the dust in the corners. The towels are grey, stained. We won't be coming back here anymore
This is not the first time we have been to Amz, we had a vacation with friends from June 10th to 20th. In general, the hotel is not bad for Abkhazia and in terms of cost, but there have been changes in it and not for the better, as often happens. We even thought that the management had changed, but no - it is the same (?). The staff of the hotel staff has changed, now they are practically non-Russian speakers.When cleaning the rooms, they never put toilet paper, soap, or drinking water without a reminder. For some reason, they decided that they did not need towels for washing, but only a bath one for two (?) and for feet. Food: the same thing every day, there is something to choose for breakfast: scrambled eggs, pancakes, dumplings, dumplings, sausages, sausage, cheese, porridge, pastries, fruits, vegetables, salads, casserole-very tasty), for lunch there is a worse choice, I will not describe, one thing is for sure-chicken I won't eat for the next few months for sure, but for dinner it feels like they gave me what they didn't finish at lunch. To the question of the administration, why is this happening, the answer is: because anyway many people go to the cafe (????), seriously???, and the fact that you have "all inclusive"??? There were not enough dishes, they brought poorly washed ones, there was no coffee in the coffee machine, while it was working))), i.e. it gave out some kind of cloudy liquid-no coffee-turn it off so that people would not fight in line for some reason?))) The beach has its own, but the sunbeds were placed by employees when the rest on the coast were already fully equipped. We had to put umbrellas on our own, because for some reason the workers couldn't do it on time themselves, then they ran around like crazy. And when asked to put an umbrella, they answered - lie down where I put the umbrella- seriously (???), am I stubborn to ask you? The hotel has blue beach towels, a couple came to whom these towels were not given, due to the absent-mindedness of the maids, they came with their own-they were not allowed to settle down, despite the fact that they showed the key, explained everything, said that it was possible only with blue towels, well, not morons (?) Toilet and shower on the territory is closed-it is very inconvenient. The Internet has practically stopped working at all. Despite the fact that money has gone out and new hotels have begun to be built, I think that we can already find a better hotel. Of the advantages that have remained so far - the hotel territory is very beautiful and the view from the balcony is good that the hotel Administration cannot influence the nature of Abkhazia.
We were at this hotel 2 years ago and everything was fine with us. We decided to return. Towels used to be changed every day, there was a variety of food and gorgeous animation in 2022. Now towels are changed every four to four days, the dishes are the same (it feels like they have prepared some dishes and given them for several days), there is no animation. The dishes are broken, there is not enough of them, we constantly ask the waiters to bring plates, mugs, glasses. The price has increased 1.4 times, and the quality has dropped. There are also strangers from neighboring houses on the territory. Bracelets are not worn and therefore strangers walk around, in the pool and on the beach. There is no animation program either. A lot of poisoning, a queue at the medical center for ivs
I want to share my impressions of visiting the Amza Hotel. Regarding the room: in principle, everything was fine, and the location and cleanliness, minus the phone does not work. Nutrition: well, very monotonous. There are a lot of disadvantages, there are constantly not enough plates (those that are not washed in a hurry), there is a problem with cups in general, in their absence, disposable paper cups are put up for which a queue is lined up, appliances also have to wait. And yet, if you do not have time to come to the dining room by the beginning of its opening, then you will have to wait for new food trays to be brought, and sometimes you will even have to personally ask the waiter to update the trays. The coffee machines are working, but there is no coffee in them, water with milk flows. The juices are diluted. Also, all the tables are swinging in the dining room, the seats on the sofas are sitting. There are constantly not enough napkins. Beach: declared as private, but there are plenty of outsiders, the coastline is narrow, garbage is not cleaned. The price for this hotel is clearly too high. You definitely won't want to go back there. PS. Rotovirus infection is teeming, both adults and children are sick, only a nurse's IV saves.
We had a rest with our family from 06/24/2024 to 1.07.2024. I want to note right away - those who are used to vacationing in Turkey in 5-star hotels will be disappointed. Such hotels in Turkey are three-starred. There are not many advantages - nature and the sea (when it doesn't hurt). The food is poor (rotovirus is walking with a bang everywhere, in all hotels of Gagra), alcohol is only at lunch - homemade wine. A la 90th. Rest for whom , no more. The beach is broken, the deck chairs are old and dirty, the staff is from neighboring countries. A 2-bed room has been converted into a 3-bed room by placing a cot. The reception staff is not qualified , they can 't really explain anything . On the day of departure (departure at 12.00), they were not even allowed to have lunch ( it is at 13.00) before the plane for 12 hours. There is no animation at all, entertainment is an exit to the town (there is not much there either). There is only one conclusion - it is better to add money to Turkey. I do not recommend the hotel itself, the nature is gorgeous.
Отдыхали в августе 2023.Место расположено в новой Гагре,близко рынок,городской пляж с колесом обозрения.На территории прекрасный парк,подогреваемый бассейн,фонтан,бар,ресторан(один у моря,второй на последнем этаже с очень красивым видом),бар,небольшие киоски с едой,есть анимация,теннисный корт и ещё несколько спортивных площадок,можно поиграть в бильярд,посетить спортзал,можно заказать сероводородные ванны,оборудованный пляж в 30 метрах от отеляс лежаками и зонтами,дежурят спасатели,есть здание рядом с туалетом,раздевалками и душем,по пляжу ходят продавцы еды и напитков,ребята предлагающие водные развлечения(банан,таблетка,гидроцикл и прочее),народу с утра и ближе к вечеру всегда много,но лежаков всем хватает;пляж крупногалечный поэтому сразу приобретите специальные тапочки.На первом этаже можете заказать экскурсии.Номер у нас был стандарт 12 метров с балконом с видом на море,в номере кровать,тумбочки,телевизор,санузел(душ, унитаз,раковина),шкаф для одежды с сейфом,сушилка для одежды,на балконе столик со стульями,кондиционер,чайный набор,набор полотенцев(по 3 на каждого плюс пляжное и халат).Есть услуги прачечной,утюг один на этаж.Белье и полотенца меняют постоянно,после 3 дня пребывания можно заказать полную уборку номера.Питание 3 разовое шведский стол,завтрак 3 часа что удобно,ужин и обед по 2 часа,все без изысков,вполне вкусно.Из минусов могу отметить большое количество комаров,приходилось с 7-8 вечера закрывать балкон и спать под кондиционером,поэтому приобретите фумигаторы,кажется их можно будет даже взять на ресепшене,также в номере не работал телефон (но его пытались починить),плохая шумоизоляция(слышно и соседей и то что происходит в коридоре),к 12 ночи все затихает,вайфай очень слабый,периодически отключали свет и воду но буквально на минут 5-20.Персонал очень вежливый и приветливый,быстро решали все проблемы.Для отдыха с семьей вполне комфортное местно,ценник не бюджетный.
Nice hotel. We lived in a great two-room room, a very comfortable room with two bathrooms, with two balconies. Only breakfasts were taken on the tour. A little sparse, but a big plus on weekends is champagne for breakfast. It's just bliss. It's a minute to the sea.
The hotel is on a solid 4*. A large area with a beautiful swimming pool. A large enough room for 3 people with an extra bed. But it is desirable to improve it, because sleeping is very hard. It is possible to add an additional one. mattress. Convenient location, 200 m to the beach. A beach with its own sun beds and umbrellas, convenient entrance, small pebbles. The food is satisfactory, and local wine is served for lunch. Champagne for breakfast. I really liked the mud baths. One hydrogen sulfide bath per day is included in the price. Animators are working, the girls are doing well, they are trying! I have a good impression, maybe we will come again!
Good day! We visited this hotel in early June in 2022, I was delighted! The food is 5 types of cheese, meat is different and delicious, room cleaning, change of towels, etc. I came again, now I am here. 2024. And this is terrible! The food is disgusting, they feed one carrot, you have to wait for scrambled eggs for 15 minutes, although it's 8.00 o'clock, one coffee machine works for the whole hotel! The queue is appropriate. The room is cleaned once every 4 days. Towels are changed every four days, wherever you go, everything does not work! The phones in the room are not working. The staff all behave as if you are not a free guest in their house! A nice girl at the reception replied, they say, we have a construction site (they are building a building nearby) a lot of costs! What is this? How's that? So get ready not to rest for the money spent on the trip, but for a donation to the construction site! A room per day costs 12,500!!!!! The intestinal infection is severe, the floor of the hotel is under ivs!!!! Well, it's not surprising, with such an attitude to cleaning. Amza has become a barn, unfortunately! I won't come here anymore. Take care of yourself and your loved ones
Not a bad hotel. Everything is on the level and the food is delicious buffet. The rooms are clean and cozy, they constantly clean and put bottled water and tea bags with sugar. And also a very cool view from the window there is a small garden with palm trees at the hotel, so the tops of the palm trees are visible from the window and the sea! In general, I recommend it! By the way, the room was on the third floor 2324
Отель вполне достойный: свежий ремонт, интерьеры в номере и холлах современные, в номере все необходимое холодильник, кондиционер, чайник, фен, сейф , светильники в отличном состоянии, в санузле плитка, душ и умывальник тоже, сервис на достойном уровне, питание без деликатесов, но выбор блюд большой, качество их хорошее , особо порадовало наличие местных свежих фруктов и овощей, на пляже чисто, шезлонги и зонтики предоставляются по первому требованию, территория отеля чистая,зелёная , ухоженная. Из пожеланий: увеличьте количество рыбных блюд, и поодумайте вечерний досуг отдыхающих.
We stayed at the hotel from January 26 to January 30, 2024. Standard room with a balcony on the 9th floor overlooking the sea. We booked via WhatsApp through the booking department. Prepayment is a day's stay.
The location of the hotel is very convenient - on the beach. The view from the balcony is wonderful - both the sea and the mountains at once. Everything you need is nearby. Cafes and canteens were not all open in January. The hotel has its own park with swing benches. The pool didn't work nowadays. The price included a visit to a hydrogen sulfide bath at another hotel with a transfer.
I liked the room. There is everything you need: furniture, safe, tea station, air conditioning, telephone, hair dryer, TV, slippers, bathrobes, towels, many sockets. Soap supplies, toilet paper, tea were replenished every day. And they also left two bottles of water for two every day. They cleaned every day. But, despite this, there were traces of flattened mosquitoes or some other living creatures on the walls and ceiling))) Linen is changed every four days. The staff is polite. It will always help if you need it. The rooms are heated, as is the whole hotel. The room was comfortable. The mattresses are comfortable, but the pillows are small and thin, but there are two for each. So far, comfortable pillows have not been found in any hotel (Waffle bathrobes, small in size and unpleasant to the body - heavy and hard.
Breakfast, lunch, and dinner were included in our accommodation. We are not at all spoiled or picky in terms of food, but absolutely all the meat and fish were over-dried. There were fresh vegetables (cucumbers) only on the first day. Then only pickles for all meals. Tangerines ran out on the second day, despite the fact that they are sold on the market for 30 rubles. Soups and porridges are tasteless. There were problems with baking too. A bakery nearby helped out. In general, all the food was of some kind of treasured kind. It was as if they had prepared everything very much in advance.In general, we regretted that we took full board. Maybe, of course, the food there is completely different in the season. A big plus is coffee from the coffee machine.
There is a gym and a cinema on the second floor of the hotel. Movies are shown every evening
Perhaps this is a pretty good hotel for Abkhazia, but it didn't seem that way to us.
Do not count on the Internet, the reception will convince you to the last that there has always been a great connection, but now... For some reason it's bad. Phones do not work in the rooms, well, that is, every question that you need to solve with the reception desk - you will run to it yourself.
Upon check-in, there were no towels, slippers, fumigator, water in the room, upon request, everything was provided within 2 hours of walking.
There is a huge problem with elevators - they are not designed for this hotel in terms of speed or volume. We have to wait all the time and on duty, we periodically walked up to the 11th floor faster than the elevator.
Food... This is a separate song. Breakfasts are normal, you can eat at least something... But lunch and dinner are almost the same and there is nothing to eat except vegetables and fruits, we had the feeling that it was cooked for no one at all... Everything is mixed with mayonnaise and tastes disgusting.
The beach near the hotel is messy, umbrellas are torn, sun beds are dirty, the embankment is not landscaped. A hotel is being built nearby and all the construction debris is flying to the beach, but this does not bother anyone.
The staff at the hotel does not accept any criticism, suggestions at all, disowns everything, it is very unpleasant to interact with people.
This is the first hotel in my century that I will not return to under any circumstances.
Vacationed at this hotel with my wife in November 2023. We were VERY satisfied! The hotel is located on the first coastline, literally 10 meters from the sea coast with a pebble beach! The renovated interior and exterior of the hotel, a chic large park on its territory with gazebos, benches and swing benches, a heated swimming pool and a fountain with lighting are impressive! The price of our stay included three meals a day with an unlimited amount of homemade wine for dinner and champagne for breakfast! You can talk about the variety and deliciousness of the dishes offered for a long time! Also included in the price was a daily visit to the balneotherapy center with the reception of hydrogen sulfide baths, which you can walk to or take a free shuttle. Every evening on the second floor of the hotel we had the opportunity to watch movies and cartoons in our own cinema, also absolutely free! Today, culinary workshops were held in the restaurant on the territory of the hotel. I was very pleased with the fitness room with exercise machines, a stepper and treadmills.
The staff of this hotel deserves special attention! Friendly, hospitable and responsive! It is these people who create and maintain cleanliness and comfort, generate a desire to return here again...
Gorgeous location, modern rooms. Awesome views from the restaurant on the 16th floor. The room rate includes breakfast and access to hydrogen sulfide baths. All rooms of the high-rise building have a sea view.
Отель неожиданно превзошёл ожидания. Комфортный номер, балкон с видом на море, все новое, аккуратное. Порадовала нормальная сушилка для белья и хороший фен, что в целом для гостиниц редкость. Еда отличная, выбор огромный, все вкусное. Частенько не хватало приборов, тарелок, особенно чайных чашек (справедливости ради, через несколько дней начали выносить бумажные стаканчики, это решило ситуацию с чашками). Пляж, бассейн - без нареканий, шезлонгов достаточно, всем хватало. Отдельная огромная благодарность за тренажёрный зал, который работает круглосуточно, и можно спокойно позаниматься рано утром! Для меня это жирный плюс. Территория большая и красивая, есть беседки для вечерних посиделок с друзьями, за беседки второй жирный плюс:)
Общее впечатление отличное, с чистой совестью рекомендую отель!
We rested with my wife for 6 days in early October. The rooms are nice, bright, clean. The room has air conditioning, hairdryer, TV, overall very cozy. Meals separately 5 points. The staff is responsive, friendly, good-natured. There is a heated swimming pool on site. The employee is always near the pool. Separately, a big plus for the gazebo, very convenient. The sea is 30 meters from the hotel. Everything is within walking distance. We decided for ourselves if we go to Abkhazia, then only to this hotel. 5 out of 5
A great place to relax! Excellent nutrition , cleanliness and safety are provided! I'm thrilled! We went as a family . Nothing disappointed . They did not get sick and did not catch any viruses , because all sanitary norms and rules were observed ! Polite staff! Tea and drinking water were delivered to the room every day! Please do not look for comments on the hotel . Come and stay and enjoy your vacation!
Good day everyone!
+ I would like to say right away that everything is within walking distance, the territory of the hotel is very beautiful.The food is delicious, there are also restaurants nearby with delicious food.
+ The sea is close and clean , near the embankment.
+ Polite staff
— Cockroaches CAN live in the rooms, which was extremely unexpected, you can also meet other animals..
— The Internet works only in a few places, and then so-so.Swimming pool without heating
+ There is a gym and a cinema where movies are shown every day, very creative, there are two recreation areas for children.
A chic hotel, a gorgeous area around, a delightful sea, delicious food. What else do you need to relax? I rested last year, I rested this year and I plan to rest next summer as well
Rest from 08/3/2024. I do not advise it, for such money, it would just be faster to leave on the first day. The rooms are small, the extra place is just a bunk, it is impossible to sleep hard, there are no extra blankets for the child, they gave a sheet. Cleaning on the dump, drinking water is also a problem, 3 bottles a day, the rest is bought with money at the bar. The Wi-Fi is terrible. Sometimes it catches, sometimes it doesn't, and thanks for that. There are not enough sun beds in the morning, you have to sit on the steps, the beach is narrow, when you come in there are boulders with fittings. The pool is also far from being for children, about 150 meters deep, it is uncomfortable for a child who cannot swim, and wildly unpeeled with chemicals already stings the skin and I would not say that it is directly heated. Well, the cherry on the cake is rotovirus everywhere, on day 2 we all went to bed, although our hands were constantly wiped with antiseptic wipes, we guarded ourselves as best we could, followed the measures and drank as soon as the bacteria for the intestines came in so as not to cling to anything. It's all the fault of the dining room, there are no dishes, schoolchildren are working, there are not enough plates, they are rinsed without processing and back into the hall, the food is not tasty, there is no children's menu like this. There are also mosquitoes in the rooms. A complete disappointment from the hotel. We haven't been there yet, although we've rested in many places. I don't want to come to Abkhazia anymore. I do not know how it is here in other hotels, well, this is just terrible. The attitude towards Russians is also not very good, everyone is dissatisfied and rude.
A good hotel, clean, friendly staff, room cleaning every day, the territory is well maintained. But the kitchen leaves much to be desired. The food is always cold, there is no variety.
Good afternoon! I have been resting here since June 22nd , I am very surprised by where so many positive reviews come from . The food in the dining room is only normal for breakfast with a choice of dishes , and always the availability of products , lunch - soup is the same for the same week . I don 't even want to talk about dinner at all , they bring one portion
Pasta , then they say there will be no more , there are empty dishes . The cutlets have been served for a week now . There is absolutely no variety . The dishes are dirty , the mugs are not washed . Room cleaning leaves much to be desired, it is better not to look into the bed. Of course, there are advantages, the views from the rooms are very cool , the view of the sea , you fall asleep and wake up to the sound of waves. Half of the hotel is rotovious , even medicines in pharmacies are not enough for prevention . If they ask if you want to come back , of course not .
We rested for a week on 8.08-13.08 in Amza.
1. There were cockroaches in the room, 10th floor
2. Towels, bathrobes, and bed are changed only once every 4 days. Requests did not help, they refuse
3. There are only 2 small and very slow elevators on 14 floors. Queues of 10 minutes each
4. The food in the dining room is not the first freshness, the dishes are either missing, or they are chipped, dirty
5. A really beautiful view from the window and a large territory of the hotel
6. By the standards of Abkhazia, this hotel is probably one of the most decent, but the price tag is definitely too high now
7. On the third day they got sick with rotavirus, they put ivs, but if an ENT / infectious disease specialist is needed, they are sent to the district polyclinic
8. There is a private beach on the shore with free sun beds
We advise you to bring towels, first aid kit, cash, and do not eat in their dining room
It also includes 1 hydrogen sulfide bath per day , but we did not go , rotavirus
We rested from September 4 to 14,the room was on the 2nd floor of the left wing,the room is small and uncomfortable,the territory is not guarded by everyone who is lazy,they occupy sun beds on the sea,there are not enough of them,there are chipped dishes in the dining room,there is a lot of food but it is tasteless,amlet relocation,raw cheesecakes,soups 2 kind,cold and warm up where there is no microwave,the cook does not know how to cook at all,there are 2 fountains on the territory,dirt and dead birds are in terrible condition,fountains are a breeding ground for mosquitoes,linen in the room was changed 1 time in 10 days,there was never any music there, boredom.The hotel is not worth the money