The illiteracy of employees, incomprehensible requirements, demeanor and good manners leads to the zeroing of your bank's rating! Your hotline is a disaster!!! Your operators do not give any information, and therefore you have to spend your nerves and time a hundred times to understand what and why you need to open an account) I do not know who is in charge of all this mess, but believe me, except for a beautiful more or less interior, your bank is just zero!!!
A very bad bank.
The service at the branch lasted 4 hours, although the meeting was scheduled in advance by the bank!
Half an hour before the meeting, it turned out that something MIGHT not be enough in the documents, while the NC meeting was canceled and not rescheduled.
As a result, we sat in the department for exactly 4 hours while the employees learned (as if for the first time) how to work and what to do.