03/07/2025 I ordered a monitor on the website. Before pickup, we sent an SMS about the mandatory check of the monitor before delivery. Upon arrival, the employee informed me that the check was only possible for physical damage and it was impossible to connect the monitor (the product was paid for by me online). I had to pick up the product at abum without seeing the monitor working. Upon arrival, I connected the monitor and realized that I would never have bought it. When I called, the support immediately made it clear that these were my problems, and when it was impossible to check before issuing, the answer was: it happens. Disgusting service!

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Юзеф Городецкий

Level 5 Local Expert

I ordered a set of 4 tires. I came to pick up the tires that were completely deformed - literally square. There are no questions for the PVZ employee, perhaps it's not even the store's fault and it came from the supplier - but how can it be shipped to the PVZ - it's obvious that the marriage is outright (storage conditions are violated!)

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Ekaterina L

Level 4 Local Expert

Amazing guys, I am very grateful to them for their clinical orientation, which many have already given up on due to the limited range of products sold on the market. It so happened that we bought amazing sconces, which were indicated on the box as "dark gray" and turned out to be "dark green" in fact. But since I desperately wanted them, they did not immediately refuse at the pick-up point, but a month later, with the interior already ready, it turned out that with gray sockets, absolutely green sconces are not very .... The service accepted the complaint, a day later they agreed on a refund or replacement for something else, since all the sconces of the model were, unfortunately, green. Also, the service specialist went to a meeting and lowered the price for new sconces and did not have to pay extra, but only had to pick up our new order. Thanks a lot to all the specialists amd.by ! The service is just a top 👌

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