I was scolded by a security guard for missing my turn (it was 412th turn, though mine was 411th). I understand that it was my mistake, but he could have politely pointed it out instead of berating. He said that I needed to get a new ticket now, and I just left.
Massive waiting time, pointless new tickets for every step of the process, headquarters is really far out. Infuriating process every time I have to come here.
Staff are really helpful however
A good and decent bank in every sense . They work conscientiously and honestly. I would especially like to mention the bank branch.a , which is located next to the BECK restaurant. Many thanks to those employees who work there , in particular, the head of the branch . Health to all and the best!
The new office of one of the large state-owned banks of the Russian Federation. It was in September 2024. There is an opera hall on the ground floor, and employees of the head office occupy the rest of the floors. However, as I heard, the head office staff had to move to a new office at that time. Where else is better? 😀
It was used 3 times just to change the card. Trash with parking . The situation is as follows. The card is expired. I came in and applied for a new card. I picked up the card the next day. But there is no money on the card. I got through to call centra after 20 minutes of waiting . The staff did not accept the request that the money had to be transferred from an expired card. Everything is beautiful, clean, and cozy. But the staff is not competent.
I came, took the ticket, and waited for more than an hour and a half. When it was my turn, I was told that you had taken your ticket from the wrong place and your ticket for the second floor, although the device is on the ground floor. There is no information about it anywhere, no inscription or anything else. I mean, I've wasted my time. Customer service is very slow by the way
High-quality customer service, short waiting time, always answer questions. The attitude towards customers is welcoming and happy. The bank's employees are educated, they answer both in Russian and in the state language. Unfortunately, there are no photos.
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Yulduz Akbarova
Level 6 Local Expert
October 16, 2024
The bank is cozy and bright. But they need to think about the staff. That is, I came to the bank a little early, I will explain the time was 8.30 am, and they open at 9. But at that time, while waiting, the staff were sitting, when contacting them they were told to wait for the bank to open. And I just had to pick up the card. Maybe I'm wrong, but considering that many people want to solve such issues before work, they need to think about holding on so that they can solve simple tasks until the main performers come.
It's not the first day I've been going to the exchange office, they serve me for a long time, I have to wait at least 30 minutes, the atmosphere is cozy if you need to change the currency quickly, then you're not here
Everything is terrible! People don't care, but only one cash register works. There are no words for it, it's just a nightmare to sit in line for 2 hours. One person is served for half an hour. The second cashier is generally chatting with her friends.
A good bank, favorable deposit conditions, transfers within the bank without commission. The staff is polite, smiling, the bank is pleasant, there are many places to wait
I am surprised that there are such banks in Tashkent. This is a kind of next level, both in design and in the comfort of visiting this wonderful branch. If I knew how wonderful it is here, I would immediately move to open the map here.
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U M
Level 12 Local Expert
January 30
Fast customer service, huge respect to the staff for their promptness and advice! Parking is available, very civil!
In general, it's just a trash bank. They can't even solve one problem, the call center exactly.
NBU is really the best bank that has a normal customer service.
The worst bank where I was, they said the window would serve until A120, and after A117, they just went to lunch and said to wait another 30 minutes, I waited there for 1 hour and 37 minutes, I do not recommend it. If they said up to 120, they should have done so, and not just like that to refuse a person who was waiting, and there were only 118 in the queue. We were very disappointed.
The Bank is actually good and convenient. But I think some of the co-workers seem ignorant. Especially those in the plastic section. The man is obsessed. Without making a clear statement.I
It's bad - almost 13 operators, but it took almost half an hour for the queue to reach 111 to 114
It's bad- to even pick up a ready-made plastic card, you need to take a queue
I can't get through, the chatbot is not responding. I have been in the USA for three days now, my visa card does not work.And upon receipt, they said that it works. Please respond to the chatbot, it is not possible to reach you.
The department is normal. But! It says on their website and in the application that there is no lunch. In the application, you can even book a place in the electronic queue for lunch time. And in fact, there is lunch - from 13 to 14. So that's a big minus. Well, the department works only 7 hours - until 17. That is, not even a full-time job.