Alma+
39 reviews
January 8
I called all the numbers terribly, but I never got an answer, the service was terrible, something broke on their roofs, there has been no cable for the second month, there is a problem disconnecting, there is a problem connecting, I do not advise!
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2
February 28
Please put up a "Live queue" sign so that people don't walk around the hall looking for "the right" manager. It's good for you, and people won't "strain" themselves
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January 14
7 people were sitting, the 2nd left without waiting. There are 2 employees in the entire Alma TV. Serves only one. 🤦♀️. Basically, both the Internet and the staff. It's terribly simple.
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2
March 2
I'm very disappointed, the Internet doesn't work at all, which we pay for, and you raise the price, but it's no use, solve this problem.
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January 13
Terrible service!!! No phone number was answered! Incompetent people are sitting there, I have to refuse. I don't recommend it to anyone
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1
June 11, 2024
Terrible internet and service.The manager and the Call Centre operators cannot connect two words, they ignore complaints. They provide a used router, and there is also no declared Internet speed.It is better to connect another operator.
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1
March 1, 2024
A large spacious office, two clerks are sitting and they can't really explain anything to anyone because of what the queue is going to be. They are very insistently reminded of the subscription fee, and the service and provision of services are at zero. They do not fulfill their duties and where does the prosecutor 's office look ?
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2
August 2, 2024
I've been calling for two months now , no one is picking up the phone🤦🏻♀️
They went on vacation, turned off the cable TV.Now I want to terminate the contract or connect it, no one picks up the phone .
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1
March 11
The service is terrible, I wanted to buy a remote control, they still didn't answer me clearly.
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February 27, 2024
There are no words, the Internet was turned off 4 days before the payment for not paying for the next month. I'm not going to renew the contract with them with such service. I will write a statement on them
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1
October 12, 2022
Dear management of the AlmaTV company, I would like to address you with complaints about your employees! In the era of new technologies and digitalization, I did not expect to encounter incompetent operators of your organization! It took more than 5 days to connect to the Internet and TV system. On one day, I was told that the installation technicians worked until 18.00 and did not accept applications, on the other day they reported that they would install it after 20.00, as a result, on the 5th day at 21.00, our long-awaited AlmaTV arrived and finally installed it. BUT WE FACED ANOTHER PROBLEM, after connecting, your employee demanded payment for the connection! Why was there no mention of instant payment when accepting the application and my tenfold request, shouldn't payment be made after one month? WHY IS THERE NO INFORMATION ABOUT THE PAYMENT ON YOUR OFFICIAL PAGE? Please inform your future clientele about this in order to avoid such incidents! And I ask you to pay special attention to the call center operators, some have an unfriendly manner of communication (Feruza seems to have introduced herself like that) does not know how to talk to customers, behaves like at a bazaar! There are also a couple of people who were able to defuse the situation and help resolve the situation in our favor, great respect to such employees! Whatever happens, we still completed this quest and connected your Internet provider, and then we'll see, as they say, time will tell! I hope for feedback and timely solution of our wishes!!! Thank you for understanding!
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4
1
November 22, 2024
Terrible quality of internet and support
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January 8
I've been calling for 40 minutes, are there any employees in the office?
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1
October 3, 2022
The most incompetent employees. I came in September to suspend TV for 2 months, the girl at the table allegedly accepted the application, said everything was fine, "frozen" for 2 months. However, the bill for payment has arrived. I come in October to sort it out, it turns out there were no applications.... what does it mean???? He also asks, but you definitely came. The trash is full. I do not advise contacting Alma TV at all.
Rating-1
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3
1
February 3
Unable to reach the operator
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September 4, 2023
I'm sitting in the department, there are only two managers working, they say there is no one else to work, Alma TV, can't you hire people???
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2
September 2, 2022
30 .08. 2022 when connecting M Gabdulin 6"b" kv 33 Alma Tv mocked us as much as she could.....then you were not at home (why then a contact phone?)..then they forgot the prefix...This is a terrible service.
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3
October 30, 2022
Two weeks of communication and lies. It turns out that you are not ready to work. Step away from the internet., stay in the 20th century with your cable TV, but don't surf the internet!!!
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2
1
May 14, 2022
Rude managers, which immediately lost the desire to sign a contract. It's stuffy inside, since the sunny side, and they probably don't know about the air conditioners yet.
I went to the competition and I don't regret it.
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2
1
April 9, 2024
I couldn't get through to the operators terribly
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1
April 8, 2022
You can't get through to Almaty. It 's time to change the operator. Thank you for pushing us to a long-matured and balanced decision to switch to other operators providing high-quality services.
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3
1
September 15, 2021
I tried to call the head office in Nur Sultan today. And that in the end I listened to the advertisement for 20 minutes, I did not wait for the connection with the operator. A NIGHTMARE!!! Not a television company, but a solid ADVERTISEMENT.
THE HORROR!!!! After such an expectation, you remain in complete negativity.
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3
3
December 23, 2021
the service, when connected, is on the level, but the TV does not show, the wind blew, the screen went out, and in nur sustan, the wind is constantly blowing, so think about it
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4
October 12, 2022
Bad internet connection. I don't recommend it. The masters of elementary definitions do not know what a stream is.
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3
October 16, 2021
They put a big fuck on their clients, I can't get through for 2 days. I spent 2 hours of total time. The Internet is not working. It's just sad. It's time to change the operator.
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3
1
December 21, 2021
This is the most terrible internet service company. I do not recommend it, do not contact them at all if you do not want to finish off your nervous system.
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4
November 9, 2020
Cable TV is sometimes buggy on the night of September 3 to 4, 2019 there was a Black screen
The figure is quite Morse code
I do NOT advise you to connect them, only the disadvantages
And also-they don't have it in one place either
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1
2
February 22, 2023
Operational service
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1
June 20, 2020
The most terrible Internet service does not work every other day, the problem is not solved by the Alma TV bosses where to watch?????
I would like to receive the corresponding services from the ALMA TV company for the money paid
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4
1
November 14, 2021
To change your advertising and just answer the call, everything is terrible
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3
December 6, 2022
The service is good.
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2
November 29, 2022
Maintenance 0 0 0 0
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2
June 17, 2022
Is there a score of -5?!!! I would bet!!!
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1
1
September 3, 2021
There have been constant problems with sound lately. Annoy. I'll probably have to change the provider after all.
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2
1
October 13, 2021
Terrible internet vapshe without words forever downloading oooh
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3
March 27, 2021
The TV70+ package is not worth the 2,299 tenge, it completely sucks.👎
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2
March 7, 2020
Excellent high-speed Internet and many other TV channels
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4
January 29, 2019
Fast service!
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2
6
October 23, 2012
A very irresponsible approach to your customers. Give the only phone number for calls and never answer it, it's busy all the time. Either the television works completely disgusting, there is no time to answer, or I don't care why the client can't get through. The channels have been showing disgusting for a month now
See original · Русский
5
3