I went to extend the use of Alma TV for a year, an employee served me quickly (unfortunately, he misspelled the name), gave explanations on the issues of interest to me. Many thanks for the good attitude towards us, the users of the services of this company. We have been using Alma TV cable TV for more than 30 years.
The quality is disgusting, the Internet has not been working in the evenings for more than a week, the chat staff respond in the same way — they simply ask to reboot any requests, a technical specialist came, but the problem was not solved. I HIGHLY RECOMMEND NOT USING THE SERVICES OF THIS COMPANY!!!
Disgusting service, NEVER CONNECT Alma TV. They haven't been able to fix the Internet for two weeks. At first, it was said that the specialists left, climbed onto the roof and checked the Internet to the house. Then it turns out that their employees do not know where to get the keys to the roof. That is, there was a deception. And to fix the Internet, you need the keys to the roof. I had to go through all the neighbors and look for the keys. But it turned out that the keys in the KSK and the employees of the Internet providers themselves always take the keys from them. This means that the employees simply cheated and were too lazy to go to the KSK for the keys. As a result, they do not solve the problem in any way, they do not answer calls and messages, or they answer for a very long time. If you are thinking of connecting Alma TV then
NEVER, NEVER, NEVER do that! I've regretted it many times!
Bestial attitude towards customers. I'm switching to Beeline. I hope I won't have such problems with them.
Hello. The operators do not pick up the phone, for 10 minutes I am waiting for no answer. .one operator is working , or something, for half an hour no information was spoofed. Be idle, I will complain to the ministry.
It's just trash! They are incompetent in providing services to customers, they do not answer calls, especially the branch at the Taugul MCRN, the only adequate employee is Anastasia, who answered questions on Whatsapp! Technician Valery seems to be flying in space somewhere!
There has been a long time since the 90s, good service sometimes depends on an experienced or new operator. It was all sorts of things. I came somehow due to a misunderstanding about payment, the girl turned out to be persistent, she raised everyone's ears there and fixed everything for me, I did not expect this from an ordinary girl.
Zero tech support for almost three years we lived with this misunderstanding until we were allowed to change the provider. The Internet is dead and completely sucks in terms of the number of channels compared to Kazakhtelecom