I made an order through the online store. A gift for grandma's anniversary is a new Xiaomi Redmi Note 10 pro phone. She needed to come and get him. And in fact, her old Xiaomi Mi max 3 phone was fraudulently taken from her, which was in good condition and at the same cost as the new one! They allegedly estimated the cost of an old phone equal to the cost of transferring data. which is not comparable at all! They added supposedly annual maintenance, which is already 12 months and is free when buying a new phone! They left her sitting in their store for 2 hours, planted the necessary documents. And they appropriated her old phone! Although it was not a trade-in and I paid for the new phone at full cost!!! Scammers. They divorced a pensioner, playing on trust. This should not only be dismissed, but also held accountable.