On October 7, my husband signed up for a colonoscopy and FGDS under anesthesia on the 14th. I was nearby, I heard the conversation and was surprised that they didn't tell him anything about the preparation, I did the same procedure myself earlier and I remember that I need to prepare. I called the center myself and clarified everything, asked to send the information to Viber. Everything was sent, my husband started preparing on Friday (diet). After 2 hours, he needs to start drinking a certain drug, now the administrator calls him and starts asking about tests, certificates (on Sunday!!! He has scheduled procedures tomorrow at 9:30 a.m.) and calls the amount significantly higher than what was called during the recording. What is it called anyway? Customer orientation? Professionalism? Reliability?
I personally advised my husband ALFAMED, because I liked the doctor Zholudev. But now the opinion has changed about the center, and the husband is worried whether to go to them in principle with such an irresponsible approach.
I am waiting for feedback from the center!
It is especially interesting how the issue is solved when a person has prepared 480 rubles for payment, and they tell him 840 rubles for payment? What do they do in such cases? Maybe the difference is paid by the incompetent administrator who called the first amount?
I have a lot of questions, let's see if my husband and I will get answers to them!!!!
We contacted the ENT, there was a very competent and intelligent doctor. She prescribed the right treatment, performs the procedures painlessly, the girls at the reception do their job efficiently, thank you!
Pleasant staff, good doctors, however, this particular branch is small, not a very convenient location, but all this is offset by pleasant and friendly employees.