Alfa-Vet, veterinary clinic
287 reviews
December 5, 2024
We have been served in this clinic for 10 months , the girl therapists have always been polite and attentive to us .
On the first of December, we signed up for sterilization, everything was fine according to the indicators, the doctor said I was taking the operation. Nothing foreshadowed trouble ! After 40 minutes, the doctor called me and said the dog died , she couldn't do anything . To the question :What happened? The doctor said "maybe " an allergic reaction.
I can't believe she was still a puppy, all the vaccinations were done, there were no reactions to them, everything was fine. I doubt the correctness of the doctor's actions , God is his judge . The children still can't calm down from the loss of a friend.
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5
October 23, 2024
I don't know why there are so many positive reviews. I'll tell you my story. And she's terrible. Our cat is 15 years old. We came to the clinic with hope. And there wasn't much left to put our family member to sleep. We've been waiting sooooo long. And only after repeated questions, and when the scoreboard had already turned red from the long wait, we were invited. And what a surprise I felt when our doctor turned out to be someone who had just stood and talked to the administrator before. Nothing, the animals will wait. Our pet had pulmonary edema. And he even started spewing blood out of himself. They said it was euthanasia. OK. The robot girl has arrived. She didn't even let me say goodbye. I just shaved my paw and injected it. Then I ran to get a towel, and only then were we given the opportunity to kiss our family member. I understand everything, it's a job for them. But there must be at least something human left. After all, we've been for him all our lives. That's all. I would like to say a huge thank you for the human attitude to the payment administrator, who was the only one who said "I'm sorry." Yes, it's not the first time for her, but it's the first time we've lost a pet. Do not euthanize the animals here. For the human is alien here
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7
January 31
The staff was completely satisfied with us, we didn't have to wait in line for a long time. The kitten's situation was promptly resolved. It so happened that he became ill at night, vomited many times, and refused to eat or drink. We called the clinic to find out what to do in this situation, and they told us everything in detail. In the morning we were at the place and did all the necessary procedures. Some of them were especially difficult for Morse, he struggled, but the specialists helped to cope with this. Already in the evening after the vet. At the clinic he started eating again, and the next morning his appetite was restored and he started drinking water. I ask you to convey my deep gratitude to all the specialists who participated in the Mors photo almost immediately after visiting this place. I was very tired during the day and fell asleep while I was washing)
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October 7, 2024
I would like to express my deep gratitude to Anna, a veterinarian-dentist, for the professionalism and care shown during the operation to remove diseased teeth from my British cat. The doctor was very attentive and advised us in detail on all issues related to postoperative care. Thanks to her sensitivity and experience, our pet recovered quickly and feels great. I bow low to Anna and the entire clinic team for their hard work and caring for our four-legged friends! I recommend it to anyone who is looking for high-quality veterinary care!
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2
February 2
02.02.2025 we asked for help at the Alphavet veterinary clinic.
Service in this clinic at the address of pr. Independence 177 were not only not satisfied , but for some time they were shocked by the attitude towards the pet 's owners .The doctor who gave the cat away after the operation answered questions about further treatment as if we had come to her house on her day off, mentioned that she would not repeat it three times, and when asked about the treatment, she replied, I have already told you that. But the most important thing is when at the pharmacy, when buying medicines prescribed by the same attending physician, the pharmacist had a question that the recommendations differed from the prescription and the appointment, the dispatcher deigned, after much persuasion, to connect with the doctor only the third time. To which the doctor began her conversation by saying that she was saying it and had to listen carefully. Dear doctors, these are all recommendations for you, it's easy and simple because you work with it every day, and we ordinary people without medical education perceive it, perhaps not the first time. I take into account that the prices in this organization are quite high, which means that the provision of services and patient care must correspond to them. Not only is the illness of beloved pets very much experienced by the owners, but the staff also raises the nervous system. As well as the request at the reception for a file for documents, the answer was received that they had a shortage of files. We probably need to raise the service rates so that we have enough for basic things.
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2
September 27, 2024
It seems like it's not bad, but oooh, we arrived for an X-ray, waited in line for an hour, although there were second ones, they were forced to hold the animal on the X-ray, took a picture on which nothing was visible, in another projection the cat did not let us do it. Noooo, in another clinic, they did it! And there was no need to pervert with the poses of the cat, everything was visible. Closer to the point, they said it was necessary to take a picture under sedation, prescribed an anesthetic and began to insist on a trace record, but that would be all right, but they did not give the recommendations that must be followed, they did not say that it was necessary on an empty stomach, as a result, they came to another clinic once, we were refused sedation, since the cat had recently eaten Money is wasted, we just went to the doctor once again. A huge disadvantage of alpha vet is that they did not give a recommendation on how to prepare for the next session. Well, and the future, it was possible to take a picture without sedation, on which everything would be visible and not to pervert over the kitten. For a specialist who will read this review, on the hind leg, a fracture in the growth zone, you can do this: put the cat down, take the thick part of the leg (hip, I would say) and pull out the paw. And not, as we were told, on his back and stretching and wringing his paw as it hurts him very much. That's all I wanted to say. Don't set foot in this clinic anymore
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2
1
December 7, 2024
Everything went well, the cat was not particularly nervous. The doctors did all the procedures quickly, quietly, calmly. They work only by appointment. I didn't like that the clinic is big, but there are no parks.
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December 23, 2024
Occasionally I have to ask for help , in general terms I will say this . The staff of the 50/50 clinic has competent specialists , but there are not travel specialists at all .
Prices in all veterinary clinics are not small, which is no surprise to anyone . If you have some trivial question , then you can contact us . If something is serious, I would go to another clinic.
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March 19
My story is primarily about the bullying of our Michelle and the siphoning of money by this clinic. In July 24, our pet tore a ligament. We immediately went to the department on Independence, and according to reviews, we went to a very good surgeon, Andrey V. Reshetnyak. Do you know the result? A lot of surgeries, a lot of antibiotics, a lot of money, the result is zero! They immediately tried to stitch the ligament, and the joint began to fester. The next operation is ligament removal and removal of dead tissue. But do you know what angered me the most? Before the third operation, the surgeon offered two options, either to apply FTSH or a titanium plate (he recommended it), I immediately said that we would perform surgery with a titanium plate in order to accurately preserve the joint and leg. We waited for her for a month, then Hururg personally called and said that our plate had arrived and I could bring our pet for surgery. And what's the outcome?Without our approval, Michelle underwent surgery with FTSH, and this operation led again to joint suppuration, fistula formation, and now to two more operations to correct what was done in this clinic. They just siphoned off money from us for 9 months and bullied our family member. I do not recommend surgery in this clinic to anyone!
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November 28, 2024
One of the best clinics in the city. They work around the clock, there is an X-ray and ultrasound. Round-the-clock intensive care unit. And most importantly, the staff who care!
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January 3
Many thanks to doctor Elena Aleksandrovna Yunevich for her responsible attitude to work and for caring for patients! Thanks to a timely and correct diagnosis, my cat was cured quickly!
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1
May 24, 2024
The clinic is good, we addressed various issues, with a cat, with a dog - everything was on top.
The only flaw is organizational. Some veterinarians work for several branches, and, for example, when making an appointment for a repeat appointment, it turns out that the specialist treating your pet is in Uruche only this week, then he is in the central district for several weeks, etc., he will appear in Uruche only after half a month, and you choose: either wait a long time (this is not always possible), or go through the city to another branch.
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2
March 19
We go here for vaccinations with our husky. The staff is friendly, the recording is always coordinated with the client whenever possible at a convenient time. Prices are slightly higher than in other clinics
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July 9, 2024
We did sterilization here, we did everything efficiently. They work really well here. The clinic is large, they do a lot of different services. There are separate entrances for large and small dogs.
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1
August 30, 2024
Review of the Tsegelskaya OI
The situation that I will describe has a deadline, but it is not forgotten
We have contacted the AlphaVet clinic several times, as it has a convenient location and round-the-clock operation. I will not say that the treatment was always chosen correctly, but, nevertheless, the situations were partially solved, and based on this, it was possible to further select treatment regimens and complete them safely. The attitude has always been very good and attentive, which I appreciate in the service sector. However, several recent cases have not been distinguished for the better.
We came to the clinic with a neglected situation due to improper treatment and an incorrect diagnosis by another clinic and doctors. I have no complaints about the clinic here. At the examination, the therapist said that there was a last chance to leave the pet in the hospital. Unfortunately, there were no chances, but there is always hope for a miracle, which rarely happens. I hoped for this and left the pet in the hospital overnight. However, in the morning Tsegelskaya O.I. called back and said that the situation was critical and it was better to euthanize.
We immediately came to the clinic. I want to emphasize that O.I. had a dismissive expression on his face. It was difficult to react to this, as she spoke politely enough, but then the situation developed differently. We have clarified all the nuances in order to understand what has been done and what has not been done, since recently we ourselves rescued the animal from a seemingly hopeless situation. Of course, I was not satisfied with all the answers; for example, the cat screamed all night in pain, and he had to be given painkillers. I understood that he was screaming because he was alone, because nothing like this had happened at home before, but at the clinic he immediately began to meow if I left for clarification, and at that time he remained in the carrier. Instead of calling me even at night (we agreed that they could call at any time) so that I would come, O.I. drugged him, and they made claims to me that he was in pain.
If the doctor does not know how to make diagnoses, let him read the necessary literature and undergo additional training, which she clearly lacks, rather than sucking them out of her finger and then making claims.
What happened next? It's time to say goodbye. The doctor said that we should hurry, as she has a lot to do. But she didn't give us a memorial service, and we didn't need her help anymore. Why the hell was she rushing me?! She saw that I was in tears and unable to rationally resolve serious issues. If she has so many things to do, she could do them. My cat was lying in a separate stall, for which I paid twice as much; I didn't bother anyone and stood next to him.
As I have already explained, I could not make rational decisions. I hurriedly said goodbye to the cat, and that was the end of it. She said to wait outside the door — they'll take him out. It was brought to me in a box. Then I had to stand in line for about 20 minutes in tears with a box in my hands to pay. This is no longer a claim, but a reasoning about a purely human attitude, which does not exist, a moment that I did not pay attention to while in the situation, but noticed after writing this review: could the clinic administration or even O.I. not see the situation and accept payment earlier. I want to add to the moment that I was not some kind of inconspicuous, standing on the sidelines; the whole queue was staring at me, at me and at the box. One woman in the queue with her cat looked at me with disgust and fear — it looks like she was afraid for her pet. It all looked like some kind of mockery of clients in a clinic with a "high level of service." By the way, the administrator thought it was wrong — I overpaid twice. After that, they called me back and informed me about this incident; the money was returned, but I had checks with full treatment, I would have discovered everything myself later. But the fact itself: knowing the whole situation, there is still a question with money, which then again has to be solved.
Conclusion: the pet was not allowed to say goodbye and was accused indiscriminately of the situation; a rude disdainful attitude manifested itself in a difficult situation. And all this happened in a clinic that positions itself as a clinic with a high level of service; many questions arise.
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8
June 30, 2024
Excellent clinic. I brought a kitten I found on the road. They served almost without waiting in line. We have advised a lot, we have done a lot. I recommend it!
The kitten, after all the advice and the 50-50 forecast, survived, now happy and happy pleases everyone around)
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1
January 6, 2024
The clinic itself is very good, beautiful, everything is clean, there is no smell.
I won't vouch for all the vets there, most likely we were just "not very lucky." We got to the veterinarian Ryzhanovich Yu. A.
And if with Caesar (our dog) She was nice, then with us... There was a direct feeling of neglect.
Yes, our dog is old (16 years old), maybe we didn't take perfect care of it. But it felt like we were just terrible hosts.
I wanted to leave after 2 minutes.
They didn't give us any discharge, no recommendations.
Let's put it this way
We won't go back there anymore, there's a residue left. There are other clinics with the same prices and professionals.
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4
September 17, 2024
The claim is only to the management, the price of a piece of veterinary patch that costs 5-6p a whole roll, and a piece for 2.5r is sold, an ordinary patch that peels off the skin, and they could not remove it even in the clinic, an unsuccessful batch, and they still sculpt it, at home they tried to remove it for 2 hours, it turned out only to cut,the girls on the reception is torn apart because of the live queue and calls, the air conditioner did not work,customers and employees were sweating, the paper in the toilet leaves much to be desired, for such money there should be a 10-layer one, there is no parking, there is no queue like before, it is understandable, +30% at night, for some reason they have 8 in the morning another night, disappointed, the price has increased, the service is worse than it was, I have been serviced by them for many years, this was the last time
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1
1
February 19
It is difficult to make an appointment, especially with specialized specialists. In general, the doctors are attentive, thank you for the qualified help to my kitty.
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April 6, 2024
A beautiful and cozy room. Pleasant and polite communication of the staff. A wide range of services. Everything is built on extortion of money from those who applied for help. They will definitely send you to several doctors and more than once to get more money. The clinic is for those who do not count money.
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7
1
May 13, 2024
The clinic is beautiful. These are all advantages
The reception desk is located opposite the entrance, but for some reason sideways, and the girls themselves are hidden behind the goods. It's understandable why - they have very important conversations with each other, you don't really care.
We came by appointment, it was not an emergency. The animal is young and well-groomed, the attitude towards it was slightly better than normal. At the end of the procedure, he was calmed down a little and that's it.
The attitude towards me was "pay and leave" neither hello nor goodbye. At the same time, I had to insist on an additional examination several times (although it would seem that this is money)
The sediment was extremely unpleasant, I don't want to come back here anymore
There are no questions about the professionalism of the staff, but there is a big minus in relation to people and animals of the rest of the staff, especially from the entrance administrators.
At the same time, in other offices, a completely different attitude towards animals was heard, so maybe I was unlucky
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3
1
November 16, 2024
Alas, they tried to cheat on the payment. Take an extra 55 rubles . The treatment did not help at all. We faced rudeness at the reception. But those who perform procedures on animals deserve a low bow. And, by the way, dislike the management. Shame for the survey behind the staff's back.
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April 6, 2024
We regularly carry the cat here, because it is closest to home. Good specialists always found the problem and always helped. Of the cons: they charge money for everything (I know how much gloves, cotton wool, etc. cost in the purchase. and they sell for overprice)
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December 5, 2024
Good afternoon! I really want to share my not very pleasant impression of the clinic. My husband and I are the owners of a Bengal cat (2 years old). It so happened that the cat became ill (dizziness, loss of coordination) late in the evening on August 18 (Sunday) and the Alfavet veterinary clinic on Uruchye was the nearest and worked at night. We went straight away and got to the reception on a first-come, first-served basis. The cat was examined, we described everything that we had noticed unusual lately and noted the absence of estrus over the past six months. By the time we got to the office, the cat was already feeling well, was active and showed no signs that she was ill. The only thing that was found during the examination was a lump in the abdomen, which could only be checked on ultrasound, which is done from 9 a.m. We were offered to hand over the UAC and the tank, but we could immediately find out the UAC. According to his results, it turned out that the cat had so-called "empty blood" (there was a low hematocrit, almost zero red blood cells). They also reported that with such indicators, the cat needs a blood transfusion. They told me to come back in the morning. The next day, everything was fine on the ultrasound, the seal turned out to be a simple obstruction (which the cat naturally coped with the next day) and was told to take rapid tests for leukemia and HIV. The rapid leukemia test turned out to be positive. They said that a transfusion was urgently needed. In an hour we managed to bring our cat's mother and grandfather. But after taking blood from only one cat, we were informed that our cat's blood, even with saline, coagulates and cannot be transfused, as blood clots form. It would seem that at the time of receiving the result of the express test, we should have been told to take a PCR test (for us it was not at all obvious, because neither my husband nor I understood at that time what exactly the difference between such tests was, we just came to the veterinary clinic for this, doctors who work there they won't just make an incurable diagnosis). But no, we were already diagnosed by an express test, prescribed treatment, and told that with such a diagnosis and the fact that she could not receive a transfusion, the cat had maybe 2 years to live, maybe six months, a month, a week, or maybe 5 days. One of the drugs that we were prescribed was Essentres (expensive and there is none in Belarus) and only in the complex intake of everything that we were prescribed, supposedly the cat has a chance. And there's nothing else you can do. Thanks to all our friends, we managed to buy an Essentres and bring it in 2 days. But we couldn't just sit still and decided to get an appointment with another doctor at another vet clinic just to get a second opinion. And then we had an interesting discovery that in order to find out if a cat has HIV or leukemia, it is necessary to take a PCR test - we did so. I want to remind you that all this time the cat was active, with a good appetite and did not look at all dying or that she was feeling bad. After 5 days, the result comes to us, and it turns out that the cat has neither leukemia nor HIV. But blood counts continue to drop gradually. During the week, we went to Alpha Vet every 2 days to inject the cat with the hemo balance they had prescribed, and as soon as we found out that the PCR was negative, we went back to Alpha Vet for an appointment. When I asked how we were diagnosed without prescribing PCR, and what to do now with negative PCR, the doctor said that leukemia is often difficult to detect and a negative result does not mean that it does not exist. And just do whatever we're assigned to do. As we later saw in the admission fee sheet, the diagnosis of the cat was removed from the medical history. I wonder how you can say that a cat has leukemia anyway and treat it, but remove the diagnosis itself in the diagnosis column? And then we went to the SAS for a consultation and that's where we were finally diagnosed. For a second, I want to point out that it's not viral at all. There were 2 variants: Autoimmune Hemolytic Anemia or a genetic disease Deficiency of erythrocyte pyruvate kinase. As a result, the diagnosis of our cat turned out to be Autoimmune hemolytic anemia. To treat the correct diagnosis, hormones and vitamins were found in the first pharmacy in Belarus, clear instructions were received from the doctor and today, far from thanks to Alpha Vet, the cat has perfect tests and well-being.
We learned the correct diagnosis of the cat only two months later from the first visit to Alfa Vet, the search for qualified doctors, passing and waiting for the results of various tests, and a lot of nerves and money spent. I think everyone understands perfectly well that a pet is loved like a child, and hearing about an incurable disease knocks the ground out from under his feet. We are really lucky and now our cat's life and health are not in danger.
But I would never recommend Alpha vet to anyone. This text was written 4 months later, on cooled emotions and a cold head, but even when I now write what we went through, I again can not understand how it was possible to make such a terrible diagnosis without understanding it to the end…
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3
December 23, 2023
I would like to thank the clinic for providing professional assistance and all possible support! No matter who we turn to, all the specialists are a miracle! And the girls are administrators, and assistants, and doctors, and those who work at the call center. I would like to express special gratitude to the doctor Ignatovich Ekaterina Vladimirovna, who was aware of our situation. A doctor with a capital letter!!! Thank you, Ekaterina Vladimirovna ♥️. Thanks to the doctors Pashkevich and Tsegelskaya, they promptly helped to eliminate the complications of vaccinations. We also visited doctors Garanchik, Freund and Gusak, who did their job with all their heart and one hundred percent. I would like to note separately the clinic's policy - honest provision of services without unnecessary examinations. Greetings to all from kotomama Grazhina, Kurget and Prince Plombirchik.
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4
June 8, 2024
The best vet clinic in the city. The doctors and the junior staff are all as selected. The ratio is 100 points. Thank you to your team and I wish you all the best and prosperity.
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3
November 23, 2024
A bad clinic
Very
They probably write good reviews to themselves.
They killed my cat.
They just work according to the scheme
No involvement and no desire to understand anything
Never contact this clinic
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1
February 4
We had an appointment with Ustinova's doctor for an ambulance for a cat. Everything is very fast and competent. Thanks!
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1
December 4, 2024
The cat was rescued twice in two days, the correct diagnosis was made (symptoms were treated elsewhere, but the cause was not determined)
In an emergency situation, the temperature was quickly brought down at night.
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1
January 29, 2024
The clinic looks decent and pleasant at first glance. But the advantages end there. The examination was on Monday, 01/22/2024. They brought the dog for examination, the dog is elderly, 13 years old. They took X-rays and ultrasounds, and passed tests. The doctor Reshetnyak A.V. looked at the X-ray, didn't really say anything. The dog had a breast tumor, which she basically lived with for a long time. The doctor also said that the lungs were bruised (and what this means is unclear) and there are heart problems. The dog was not feeling well at the time of the examination. They asked for advice on treatment and maintaining her health as much as possible. Reshetnyak prescribed treatment - two medications. One is human, the other is canine. Then came the tests, which were good. The doctor called back and said, with such tests, you still have to live and live. The dog felt better for 3 days, but after taking the previcox medication on Friday, after half an hour, the dog stopped standing on his left front paw. On Saturday morning they took me back to Reshetnyak. I just got a painkiller injection. I didn't even listen!!!!! Moreover, he wrote about the lungs in the card himself!!!! Of course, I've already ripped off the money. He promised to call in the evening and ironically did not call. By evening, the dog began to suffocate, and immediately we went back to alphavet. We waited for the reception at night, when no one was there, for half an hour! Another doctor listened and said - the dog has pulmonary edema. They took him on a ventilator, and the dog died an hour later. As a result, 200 rubles were paid for the box with the corpse. My opinion is that the clinic finished off the dog without making the right diagnosis, without prescribing the right treatment. It is extremely unclear what she was treated for. Doctors are negligent, not professionals!!!! Do not drive to this place if your pets are dear to you!!!!!
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10
September 26, 2023
I contacted Alfa-Vet about the treatment of the Squirrel cat. Very friendly specialists work in this clinic. I had to contact the clinic at 26 Akademicheskaya Street and 177 Nezavisimosti Ave. In the first clinic, I did ultrasound and ivs for the cat, in the second I operated on the cat. I am very grateful to the reception specialist (who worked 30.08 on Akademichesaya Street) for her help in selecting a surgeon for surgery on the same day. I am also grateful to doctor V.I. Tyupkin for his detailed consultation (I listened to her very carefully) and special thanks to doctor V.V. Vasiltsov, who operated on a cat (which is already 15 years old). If necessary, I will use only the services of Alfa-Vet clinic. I recommend this clinic to anyone who has animals. Once again, I express my deep gratitude to the Alfa-Vet specialists.
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1
March 16
Thank you very much! Excellent specialists! No questions asked. Sometimes it's a little difficult to talk to the registry, but the doctors are great! I treated my pets several times and was always satisfied.
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December 22, 2024
The "doctor" made an illiterate diagnosis. For 2 weeks, I treated what was missing, relieving the symptoms, but they sought treatment. There is no connection with Gusak. The dog was treated for 2 weeks and all the symptoms persisted. There was a chance that the dog swallowed the threads, and there was an ultrasound scan 2 times. Gusak did not see anything, there was also an urgent appointment with Berezuev, he was also warned that there might be threads, he ruled it out. Due to the negligence of illiterate "doctors," the dog could have died if it had not been operated on in a decent veterinary clinic. It is a pity that we spent time and money on visiting the "vet clinic". The last appointment was canceled without warning, and I found out about it only 20 minutes later, as the appointment was supposed to start, by going to the administrator myself. If you want to help your pet, then avoid this institution.
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July 3, 2024
I have a double impression, I did not really like the consultation, although everything depends on the doctor. The presence of a laboratory, other diagnostic and surgical rooms is a huge plus. However, if the pet has taken food, they will not take any of the tests and will not do an ultrasound. The poet will have to come again.
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1
February 9, 2024
In 3 years, I came here twice on an urgent basis with a bloated dog.
For the first time at night, the doctor did an ultrasound on the floor, because I could not lift my 50 kg dog on the table. Then there were injections.
This January, I rushed in during the day - the dog was already having trouble breathing. We examined him immediately, despite the queue in the corridor, took an X-ray just in case (they helped me lift him onto the table, although lifting would have been better, of course), I had to pump out the contents of my stomach under sedation, but everything was done, after a few hours the psyn calmly went home, now everything is fine. Thanks to the staff, especially to the young doctor Gleb Berezuev!
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2
April 21, 2024
The best clinic, before we got here, was at four and no one helped us, but here the doctor immediately made the correct diagnosis and began treatment. I would like to express my special gratitude to Svetlana Alexandrovna Davydenko, she helped our Chinchilla to become healthy, now only to her)
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1
March 1
It's boiling over
1. I called the clinic a few days ago, but I received an email with the result of the analysis, but there is no result on the link and there is not a single entry in my personal account in the "analyzes" tab, although we have done only 3 analyzes this year. To which the girl replied that she would find out about the result and would call back. Spoiler alert - she didn't call back. As for my personal account, it's my personal account and I have to deal with it. Sur. This is a technical jamb
2. As of 02/28, a telephone consultation was paid for the entire additional examination. No one called during the day. But why did you decide that at 23:20 is the best time to call? I'm sleeping at this time, no one warned me that the doctor will be able to consult only at night! I would have refused if I had known. Thank you for waking me up and the subsequent insomnia!
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February 23, 2024
I applied to this clinic on the night of 18.02. The sleepy administrator wrote down the data absolutely unhurriedly and said that the doctor would be right there. As a result, they waited 10 minutes, there was no queue, the doctor did not appear, urgent help was needed in removing a foreign object from the puppy's stomach. After my request to urgently call a doctor, the administrator discontentedly went to look for her. The doctor, Bolmatova A.M., was no less dissatisfied with our visit, did not try to examine my dog, did not do an ultrasound and refused to administer an emetic, which was necessary to avoid endoscopic extraction and surgery. We were also offered an endoscopic extraction only in the evening due to the lack of a specialist.
To my question, "what should I do?", they told me to go to another clinic, where, fortunately, they helped us without question.
Disgusting attitude.
Why declare a clinic providing round-the-clock care if they can't actually do anything?
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3
3
March 7, 2024
I arrived at 6.35 a.m. in the morning to dig the dog. There was no one in the queue. 50 minutes in a queue without a queue - AND NOTHING! I didn't just come at such a time, I wasn't walking around, but it was necessary at this time. The receptionist said that the doctor and the assistant put a urinary catheter on the dog from the hospital - well, they put it on for a long time. If everything takes so long and two people can't cope, then you need to strengthen such staff. It also appeared on the screen periodically that we were already at the doctor.
I sincerely DO NOT RECOMMEND this place!
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3
1
September 15, 2024
Professionals work. You can safely leave your pet. The only thing is that it is not very convenient to arrive by car and there are quite a lot of people in line, if without an appointment. And so - you can apply.
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December 28, 2023
I stopped by only to buy a rather rare medicine, I did not apply for veterinary help. We consulted, advised, helped to choose - everything is fine
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May 24, 2023
My friends recommended this clinic when I got a kitten. The first times everything was fine - simple procedures went well (vaccination, checkups, etc.). But that's when the case got complicated... The cat has gingivitis. I did not pass for a long time, I smeared with all sorts of ointments, but in vain. The gums weren't just red, they were bleeding. I went to the dentist in AlphaVet. She examined it, sent it for PCR and prescribed Orozim for plaque. She said that if PCR does not show anything, then smear it and everything will pass. The PCR was negative, I smeared it for a month, but it was of no use. It was bleeding. And then I accidentally heard that an antibiotic helped with the same problem. I bought an Amoxiclav and, lo and behold, after three days the gums were gone!! A year of suffering for the cat and three days of antibiotics. And I could continue to smear with absolutely stupid creams according to the recommendations of the doctor of this clinic. When I applied for a vaccination here and told about it, they told me, "well, this dentist no longer works for us and she left." An excellent argument, well. In general, now there is a little redness on the back teeth, but with this I will go to another clinic. And with everything else, since they have such doctors and such an attitude. Otherwise, I might end up with another retiring employee.
PS. By the way, when they took blood for PCR (which was not really needed, but costs 50 bucks. And it was necessary to have a clinical blood test), then some students took it, the two of them went to consult how to do it, because they could not find a vein (unexpectedly the wool interfered!), and it was clear that the guys were inexperienced. There was no control by a more experienced doctor. I did not make a scandal, because in the end we managed. But I made conclusions for myself. The vaccination is also done not by a doctor, but by an inexperienced nurse. I will not go here anymore, although it is very conveniently located from home, and I do not save money on my favorite animal. But the cat is the closest thing to me and I don't want to trust him to them and I don't advise you.
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9
July 2, 2023
Well organized. Even on weekends there are no long queues, which is very pleasant. Attentive staff. Responsive clinic staff. Matching the desired to the actual!) Well done, anyway!)
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1
December 17, 2023
We got here for the first time. I brought pesel. Everything is very cool. Professional doctors. Polite staff .We were satisfied with the visit.
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February 11
We always take tests from them, good service and, most importantly, a quick result by mail.
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December 13, 2023
A good clinic! We've been here a couple of times! Even with the presence of a queue, everything is pretty fast and efficient! It works at night, which gives a huge plus
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April 4, 2024
A good clinic - they fixed our cat (though on Karastoyanova), but the doctor took it here and there depending on the day. Further, routine vaccinations, chipping and other procedures began to be serviced here.
I've had some dripping. No questions for the staff. I hope this will continue to be the case.
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January 12, 2024
In April 2023, nothing foreshadowed trouble. We brought a cheerful fluffy dog to an appointment with Meleshcheva's doctor about the smell from the mouth and dental sanitation. He was scheduled for surgery to clean and remove his teeth. The operation was performed by doctor Pashkevich, but something happened during the operation. Either an infection was introduced, or something remained in the wound. And in the first couple of weeks, everything was fine, except for inflamed lymph nodes. But then the situation began to deteriorate, the smell began to appear from the dog's mouth again and pus with blood began to flow. In addition, purulent ulcers began to form on his back.
I was so glad when I saw that Meleshcheva's head physician is an endocrinologist (and the dog has huge lymph nodes), a dermatologist (ulcers), and a dentist. And I also read the laudatory reviews. And I trusted the doctor completely.
As a result, we spent almost the entire summer on vague, sluggish treatment: half a pill of an antibiotic, then half a pill of hormonal drugs. With each appointment, a new diagnosis was made (including allergic cheilitis, which is actually an allergy to constant contact with an allergen and had nothing to do with my dog), the dog's condition worsened. The lymph nodes did not decrease. At every appointment, I noticed that pus flows from the right side of the upper jaw, where the tooth was removed. But bp. Meleshcheva looked at healthy teeth cleaned by ultrasound during surgery for a second and said that everything was fine there. The dog was already in a very bad condition. Trust in the doctor was disappearing. As a result, Ms. Meleshcheva decided to absolve herself of responsibility and sent her to an oncologist because of lymph nodes with suspected cancer. Although Dr. Vasiltsov took cytology samples at the first appointment and the result (negative) was ready very quickly. And doctors from other clinics have already explained that it was necessary to find the source of the infection and carry out more "aggressive" antibiotic therapy in early summer. And the pus has already begun to fill the right eye (see bp.Kukushkina said that he came across a stick, although the dog was no longer even taken outside) and a "ball" inflated near one of the lymph nodes on the right.
Another clinic prescribed bicillin and dexamethasone injections, but the devil pulled me back to Alphavet. V. Vasiltsov canceled everything. He complained that he earns 80 rubles a week (the grandson with whom we were at the reception was shocked by the doctor's behavior). No one paid attention to the fact that I kept showing where the pus and blood were coming from. The dog's organs began to fail, the eye burst (just sprayed with a jet). Pus was pouring from everywhere.
On October 8, the dog died.
Yes, this is a well-equipped clinic and everyone around you is smiling politely. But all these smiles and depreciation of equipment will be included in a huge bill, and no one is responsible for the torment and death of an incredible pet of the whole family.
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8
2
September 9, 2023
I highly recommend not bringing pets here. Only if for examination, no more. All the excellent treatment specialists have long since left here. The treatment on duty here now for all diseases is a drip. An intervertebral injury? A malignant neoplasm? You need an IV, your pet is exhausted! The nurses here are mostly not experienced, it is unlikely to put a catheter the first time. There is a "special tariff" at night, but if you need help - one doctor and a queue for 2.5 hours. In general, about five years ago, it was very cool. Not a foot now!
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6
November 23, 2024
Many thanks to the doctor Dmitrushko A.M.
After what we went through today, I can't just put words together, but I really want to thank this person
Just thank you so much, I wish there were more such doctors🥹❣️
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1