I used the services of this department today. I'm shocked. I have never received so much qualified attention, respect and care for me as a client. Special thanks to Alexandra, an employee of the bank, for her professionalism and patience. For all questions, I will contact only there.
I like the service at Alfabank. But there are always queues in this branch. When the ATM broke down, the employees worked slowly and did not care that this led to the loss of time by customers. Of course, they offered alternative options, but first they spent time to understand that the ATM was not working, then they spent time standing in line.
A strange bank: there are always long queues, there is no separate queue at the cashier (all questions are through specialists first), payments of more than 5,000 rubles only on order after 5 working days.
I do not advise you to get involved.
The ATM on the facade of the building has not been working for a long time. And inside the room, it was also not possible to make a transaction. There were other people's payment cards, about three pieces in different names, and the ATM did not accept the card
A good department. I was withdrawing cash, and either I was lucky, or the operators were great, I never stood in line. Everyone is polite and friendly.
I visited this department for the first time and waited in line for 30 minutes to issue a card.the staff is slow.There were 4 people in front of the house.
One of the branches of my favorite bank. There are not enough workers on the service during peak hours, but this is probably a consequence of Covid.
Everything else is fine
I hope someone from the management will see my review (although he doesn't care). I, like many of your other clients, will never contact such a disgusting, non-customer-oriented bank again. The service is worse to be found only in the southern part of Ethiopia, where the crocodile did not have time to finish eating the hyena. I do not even take into account the base and immoral specifics of the banking business (who knows, he will understand) in which a number of arrogant people profit from, for the most part, poor fellow citizens. I'm just evaluating your bank worse than a dull g..., well, you know what I mean. P.S. I tried to find photos of hyena excrement on the web, it didn't work out - there's only a red logo with the letter "A"
I wanted to arrange a package of solutions for myself, there were some questions, I stayed in the queue for no more than 5 minutes, a bank employee explained everything with a smile on her fingers, there is parking nearby, I was satisfied
Not efficient employees, not well-organized work. I came to pick up the card, but I stood for an hour waiting for the loans to be issued. Highlight those who did not come for loans and advice, but simply to pick up the cards - these people wait a very long time and this does not add a plus to the bank. The use of an electronic queue with such work is zero!
Excellent service is always available, both on site and remotely by phone, via a mobile application, or by contacting a specialist from the call center. I've been with this bank and this particular branch for almost 8 years now - and I'm not going to change it
If nerves and peace of mind are dear to you, never contact this bank! The cashier is a big girl with a haughty look and manners of a builder from Central Asia.
I was on Saturday afternoon!!People in the hall are waiting for the operator (currency exchange) to finish lunch!!!!And this is despite the fact that there is a virus going on now