Maps • Minsk • Banks

Alfa-Bank

Rating 4.5
257 ratings
Closed until Monday
Minsk, Niezaliezhnasci Avenue, 168к2

Add photo or video

Address

Minsk, Niezaliezhnasci Avenue, 168к2
Show entrances
Directions

Contacts

+375 44 733-33-32
Show phone

Business hours

All affiliates

Directions

Features

Personal banking
Currency exchange
ATM
Panorama
Rating 4.5
257 ratings
Rate this place

101 review

Level 19 Local Expert
April 6
Unfortunately, my experience with Alfa-Bank has left mixed impressions. Initially, I needed to quickly find the nearest branch. When I contacted the hotline, I encountered an unexpected hitch. The operator, as it seemed to me, could not immediately get his bearings and provide the necessary information about the location of the branches. This point indicates the need to improve navigation on the bank's website. An intuitive and convenient branch search system would greatly simplify the lives of customers. After visiting the department itself, I noticed its modest size and, contrary to weekday expectations, a large number of visitors. Perhaps this is due to the popularity of the bank or the specifics of the area, but the fact remains that I had to spend time waiting. As for the quality of the service, it did not make an impression of special friendliness. The staff performed their duties, but there was no genuine interest in helping customers. In general, my experience cannot be called unambiguously negative, but there are certain aspects that the bank should work on to improve the level of customer service.
See original · Русский
1
Level 4 Local Expert
December 30, 2024
It is better not to go to this department. Huge queues, waiting at the checkout for at least 50 minutes - that's if you're lucky. A separate story is the issue of the card, not only does it cost 200 Belarusian rubles, but it was also issued with an error in the name, or rather, it was simply put non-existent.
See original · Русский
1
Level 7 Local Expert
January 30, 2024
Previously, I liked this department - everything was fast, clear and friendly. But even 5 months ago, there were often problems with the ATM - it does not work, an error, etc. Now, I came to change the currency at 13.57 and they said: it doesn't work from two to three. I said it was 3 minutes to three, but I was "turned off", and was turned off by a relatively free employee at the entrance, who notifies that the cash register is not working. That is, this employee cannot substitute another for lunch. The overall result is that the department is no longer of the same level, although the course is at the level of high-quality departments. If possible, it is better not to take risks and go to another branch
See original · Русский
4
1