Alfa-Bank
212 reviews
January 28
The only branch of Alfa Bank that is open until 20:00 and on Saturdays. Very convenient location and work schedule. There is always a good exchange rate. It was necessary to pay for the purchase and transfer the money to the account of the legal entity. I arrived at lunch, but I didn't have time to pay because of the large number of customers. I had to visit the bank in the evening. The bank's employee, Yuri, provided competent advice on the bank's services and the transfer fee charged, and provided assistance in transferring funds. Thanks to him!!!
I would like to ask the bank's management to increase the number of employees working with clients in the hall. There are only three of them! They are well done, they work quickly and competently, but there are three employees for such a branch in the center of Minsk (there are many shopping centers and administrative buildings nearby) It's very small. You're losing customers! Many people just leave after seeing 10-15 people in line.
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4
1
February 19
The place is clean, cozy, the staff is polite, competent, works as diligently and quickly as possible. Perhaps this is one of the advantages.
Among the disadvantages, there are huge queues all the time, too few employees, many customers leave without waiting for their turn, you can only carry out currency transactions here quickly, I recommend setting aside at least half a day for all others.
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1
March 11
Some constructive criticism ..
Some ATMs allow you to withdraw/deposit cash. That's great! That's great!
But if you want to top up your currency card with $100, you will see an inscription that the ATM does not accept $100 bills. and this is extremely illogical. Who goes to the ATM to deposit $15 on the card?
But the story doesn't end there. I'm waiting for the branch to open to replenish the card in the window. I click on the electronic queue for "payment cards" ==> "replenishment / withdrawal of cash" and I'll give it to you.. I read the message "use an ATM to perform this operation."
How often can you hear the phrase - the chain is closed
It is clear that theoretically you can start a scandal .. wave your arms .. ask for help in solving this issue and someone will ask me what I need and take me to the window.
But what if I was deaf and dumb, for example? Do they have a sign language operator in every department?
Is it really so difficult to either upgrade the ATM or leave the possibility of taking a number for depositing / withdrawing cash in an electronic queue ? ? !
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January 13
Excellent bank branches.
I would like to express my gratitude to the employee Yuri Zmushko. A very responsible and competent employee. I helped solve the issue in the best possible way. We are very grateful to him! I wish there were more such employees!
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3
1
October 23, 2024
I've been using Alpha for many years now, it's time to change the card, I wanted the next package after the Gold card, I sit down to consult a specialist, and she gives me a booklet and sits silent, I even forgot in general what I wanted to ask from such professionalism, but the worst thing is that I can't get a card at the very beginning 🤡only by mail or in a bank, but for 18p for an urgent issue, I explained that mail does not suit me, but for everyone.. I asked (not at the bank) about this issue and the bank is obliged to provide the opportunity to receive cards at the branch and, if convenient, by mail, but the law is not written to Alpha) I have a Platinum card and come across such a disgusting service. The only thing that pleased the girl Victoria was when she arrived the other day, she told me everything about all the services, answered all the questions, in general, I like to contact her if I need to. In the future, I will most likely choose another bank for servicing
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5
February 17
For the first time I came across this in this particular bank. I had to buy 250 dollars, I usually pay attention to their condition, but this time I was in a hurry and they usually give me bills in good condition. In this department, they gave me 50 change, 5k and 10k, which was already surprising, but at home I noticed that all of them were stained and dilapidated, and the weave was generally sealed with a small tape. The cashier specially threw off ALL the dilapidated bills, she tried so hard to collect all the little things. The next day, I decided to deposit it all at other banks so as not to risk it, and it was only on the third attempt that I succeeded. Obviously, they wouldn't have accepted it in alpha.
There was no such thing in any other exchanger, you have to be on the lookout when going to alpha
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January 23
I've been waiting in line for two hours, and the staff are working very slowly. The queue came, sat down in front of the employee, they started to make out, everything was going well, then the employee said that there were some problems and she had to wait a little, ran back and forth for 20 minutes, wrote something to someone, but she couldn't tell about it, somehow mumbled about the problem and offered to come to another one day, patience is gone, the worst bank I've been to, the service is at a terrible level
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September 15, 2024
I want to share my service history in this "miracle" bank. At one point, I needed to make an account statement in $ to open a visa. They did it for free at another bank, here it costs 10 rubles. OK, when I came to the bank, I was advised to open a FREE card, WITHOUT COMMISSION AND REMUNERATION (according to the consultant). They made a release, charged 10 rubles for it. OK. Then, by some miracle, after 2 weeks, the REWARD was deducted from the card, which was supposed to be closed and free. We couldn't do anything on the phone, so we had to go to the bank. They said it was a technical glitch and promised to refund the money. OK, what was my surprise when they returned 10 kopecks less. I understand that the amount is ridiculous, but the fact that, first of all, the bank is a joint. Secondly, they returned less than they withdrew. All desire to have accounts and be serviced here has disappeared.
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10
January 20
The worst experience of working with a bank. When opening the card, they wanted to add insurance, as if there is no other way to open it. I called the call center, and eventually they opened a Russian passport without insurance. A year later, it turned out that you need to pay 7,500 rubles to open a dollar card remotely. Squeezed, paid. And after a month, enter a 3% commission for card payments!!! Do not contact this bank.
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1
February 1
ATM at ave. Partizansky, 150A (MOMO shopping center) does not work regularly! There are always huge queues at this ATM! There are no alternatives to this ATM! People have been suffering for years!
In the photo we see the standard ATM condition.
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1
December 24, 2024
I am not serviced by this bank, but I contacted the winners on December 24 for advice on issuing the card. It was serviced by an employee of Irada. I would like to note the good attitude towards clients and competent advice. I learned everything I wanted to know
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1
March 22, 2024
I put 4 only for the fact that the bank's technical support helped me perfectly. My question has been completely resolved.
As for the department, everything is bad. I stood in a long queue for one employee. She couldn't answer any of my questions. She referred me to her other colleague (she also had to wait). I stayed with her for a long time. She understood the question, but she didn't answer it either. I left her my email and phone number. She promised to give an answer within a day. I still haven't answered. I wrote back to her twice afterwards. My emails were ignored. In general, it's somehow dishonest to ignore the email in the return letter.
But the technical support (via telegram) has a lot of respect! They helped.
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3
1
August 7, 2024
Everything is fine, the guy who served me told me everything, showed me all the prices, conditions and deadlines, issued the card as a non-resident, there was a queue for about an hour, as in any other bank in general, but it was convenient there, right in the cafe office, the next day he immediately took the card, definitely respect
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4
2
August 3, 2024
It seems to me that nothing will be better in this bank. Unfortunately, I cannot refuse the service, because the cards are salary-based. Whenever I arrive, the queue is up to svisloch. It is impossible to replenish the card, because the maintenance of the devices takes place too late and then after customer complaints. Get ready, if it is vital for you to replenish your card, then you will not succeed with this bank. Wasted time on the road, I'm already silent about parking, which is one of the most pressing issues for me.
In the chat support, operators can interrupt the dialogue, allegedly because there was no response.
What to say.... Thank you Alfa-Bank for such low service.
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6
July 15, 2024
The irresponsible and neglectful attitude of the bank's employees and managers towards their customers! All money has been debited from the account, the statement to the Ministry of Internal Affairs of the Republic of Belarus was written 30 minutes after the write-off on Saturday 07/13/2024. Today is Monday 07/15/2024 17.21. At the moment, apart from blocking my cards, accounts and their programs, there are no more actions. To my request for a meeting with the bank manager, they tell me only fairy tales about employment and tell me how they are "concerned" about the problem. I do not recommend contacting this "bank" to anyone - it is easier to immediately give your money to any passer-by on the street! Take care of yourself, your nerves and your savings!
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4
1
September 4, 2024
Many thanks to the employee, a nice guy who received me on September 3 at 9:00, and, hearing my desire to get to the train station quickly, served me with record speed. At 9:42 I got on the train, I don't know how else to tell him about it))))
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1
1
May 5, 2024
I'm starting to get the impression that alfa-bank is tired of being a bank and is now aggressively preventing at least someone from storing money in it. To begin with, we have an application developed obviously defective (half of the services are "in development"), and the old one is disabled for some reason. There are NO templates for my payments, there are NO currency exchange rates within walking distance, you NEED a VPN to access the remaining services for replenishing the damn card. And when I finally get to the branch in the CITY CENTER to replenish my favorite card, I find out that the replenishment service is "temporarily unavailable" at 24/7 ATMs. Maybe the people involved in the issue need to "temporarily" stop receiving salaries?
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4
February 25
Here you can open visa and Mastercard cards for Russians cheaply and conveniently! I recommend it:)
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December 25, 2024
Good afternoon! Convenient! Comfortable!
Caroline , she will always come to the rescue .
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1
March 19, 2024
I saw the announcement of the bank " package .Three cards are free.forever. I ordered
a virtual card .through the app. plastic must be ordered at the department.there is no bank nearby.Postponed this case. I log into the application.I see a debt of 6.9 rubles . for what.It's completely free. It turned out that the bank had forgotten to warn .That it is free only then .if it is a salary with an income of at least 1000 rubles. the balance must be on the card of at least 1000 rubles. transactions of at least 30 with the amount of 500.+there must be a deposit of at least 20,000 rubles. .Collect the money.Take it to the bank .bankers are lucky and you have a free card.for 3 kopecks
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3
2
May 12, 2024
A good department , polite staff, ready to explain and prompt everything, I applied for a visa and a master for a citizen of the Russian Federation. There is also a coffeehouse with tables, you can expect a queue for a cup of coffee (convenient)
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March 20, 2024
Good evening everyone, this is Sergey again with you dear readers, read carefully, pay attention carefully and pay attention alfa-bank is a very bank that lies, that is, first you open an account for an individual entrepreneur or LLC with them and it would seem they give you discounts there for 4 months, connect the package you do not pay anything, but then abruptly why-then your package is turned off and for each transaction the bank will charge you a lot of money, well, it all depends on the amount, of course, But on average, my friend transfers 10,000 for the transfer of this amount, alfa-bank charges a commission of 600 rubles and that and more and this is every transaction, although on TV they say that they have money no lies are taken at every step, I believe that this is always the worst bank, as well as the savings Bank. Further, I would like to name the banks that are the worst in Russia today, Sberbank alfa-bank MTS bank, I do not advise you to contact these banks and do not recommend because you will constantly have some problems, some kind of headache or will it ruin your credit history or will there be some other stop factor
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5
2
April 24, 2024
I was a little surprised why the location was chosen for the Nemiga branch, which is now. The city center, but the department is very small. To exchange currency, I had to wait in line for about 25 minutes (it was a day, 2-3 hours a day). One cash register was working, and the desks of specialists were also surprised, is it really so convenient for them to work? Considering that the tables are near the windows without curtains, it's scary to imagine how they work in the summer in the heat, when the sun is hot😵💫
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1
April 18, 2024
Polite and competent service, unlike a call center. The staff tries to help each client. They work fast enough, there are no long queues.
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1
September 13, 2024
I give 5 stars for the help and excellent service to Yuri Zmushko. Thank you very much for the prompt solution of my question.
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1
April 9, 2024
excellent service, they immediately come to help, it was very nice to be in this bank, the staff are all nice and polite. I am very pleased!
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1
February 25
One of the largest banks in the former Soviet Union, a branch in the city center - is there any way to spend money and modernize the office? People are sitting in the center of the room on red stools, employees are sitting right there in the hall at bar stools and round tables. I feel sorry for the employees doing their job. Even a hedgehog can see that the office is the face of the company, but there is something to compare it with, the Priorbank is not far from here, with a clearly more comfortable office.
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January 14
Kristina Kostichenko, a young employee of this bank, misleads the bank's customers. During the trial, it becomes clear that she was wrong due to lack of knowledge and competence. On this basis, a remark was made to her, to which the employee responded by grinning and clowning. I strongly advise against contacting this bank. And if you have no other choice, take advice from more adult employees. At least they will behave humanly and correctly as an employee. The mood was repeatedly spoiled.
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2
March 31, 2023
A very cozy office of the new Alfa Bank format in Minsk.
On Monday morning, I expected long queues of people wishing to use the bank's services, but, surprisingly, there was not even a need to wait.
The only drawback is the electronic counter with a selection of services and receipt of a ticket is located right in the center of the hall, between the tables and waiting chairs. It took a while to notice it, it would be nice and much more convenient for customers to bring these racks closer to the entrances to the bank.
The staff is friendly, the issue of opening new cards as a non-resident was resolved in less than 30 minutes. The bank employee explained everything, left no ambiguities, and did his job perfectly.
The chairs in the department are a separate love. Be sure to try to lean back in them, they are very comfortable.
It is recommended to visit
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2
1
November 12, 2024
Your employees impose insurance that is not mandatory with the words that it is mandatory. Are you adequate?
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1
August 20, 2024
slow maintenance. It took 30 minutes to withdraw 25 rubles. The specialists are sitting right in the aisle with the whole queue. while they are discussing the withdrawal of several thousand dollars, I can safely insert my 5 kopecks, which I did. no bank card.
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2
November 18, 2023
Hello people! I wanted to tell a story so that you wouldn't get caught. 11/14/2023 in the evening I arrived at the address Nesterova 49, to buy 300 euros, the cashier of this exchanger famously counted out 6 pieces of paper with 50 euros, I understood that something was wrong, I saw large bills in her cash, I thought to check, but there was such a breeze and there was such darkness near the kiosk that I realized that they will fly at my place, I will go home. When I arrived home, I found that one bill in the middle of the enclosed has a tear, it was too late to go back. 18.11.2023 was a free day, I think I'll go to her and hand them over, I'll see what she says, it was interesting, but as expected, she said I won't take these, I explained to her, girl, I bought from you, she made a sour face and said I don't sell these. She referred to an alleged tear of more than 5mm . It was a shame, not 5 euros and not 10 euros, I cheated out of the blue as if we were living in the 90s, well, I think I'll call their main Alfa-bank, and there the dispatcher said, bring it to the address of Rokossovsky 80, they will accept it. I went, I was not too lazy, it was interesting, surprisingly, a woman cashier was sitting, threw a ruler on a banknote, and it turned out to be less than 5 mm, to which she said she would replace it without any problems and was very surprised that she did not change it to Nesterov 49 at the kiosk. As a result, I lost my nerves and time due to the fact that Nesterov is not an experienced employee who also knows how to be rude, proving his case. I will definitely not go to the kiosk again in the evening, since there is no lighting. And if Alfa-Bank will read the review, teach the person to use the ruler and communicate with people.people, check the money in this kiosk without leaving, otherwise you will drive like me (
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12
3
April 2, 2024
The location is very convenient for me. Friendly staff. There are two ATMs where you can withdraw money and put it on the card.
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1
December 8, 2023
Thanks to Anastasia Syrykh's manager for the excellent attitude towards customers!
She explained, arranged, was kind and friendly. Thank you for the pleasant atmosphere, department 👍🏻
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1
August 3, 2024
before the vacation, I turned to this department for advice and then regretted it ((( because I was completely left without money in another country, as a result of which the vacation was completely ruined
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3
March 6
I went to top up my card, the ATMs are not working, one cash register is supposedly working, but it does not serve anyone.
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December 24, 2023
Disgusting service , to open a mobile application you need to request a code , nothing works in the application itself , everything freezes , nothing can be done , the bank card does not work at ATMs , trust disappears , there is a risk and fear that I will lose or money will go wrong . Therefore, the rating is bad , no comments .
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2
1
October 16, 2023
Very polite staff, fast and high-quality service, there are ATMs, located near the metro
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1
October 7, 2024
On Monday, waiting in line for a currency exchange for an HOUR or more
And this is in 2024.
Well done
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March 30, 2024
A rather unusual form of service is a kind of open space, when operators and customers are not separated by a barrier and are in fact in the same zone.
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1
March 20, 2024
Close the pay card, those. Refuse the service, you do not use the card, the same money is withdrawn, be vigilant if you stop using the card of this bank, block it, so the bank counts money for using the card, even if you do not carry out any operations
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3
December 20, 2023
The horror! There are 2 cash registers, one at lunch 14:00-14:45 (is it like in the modern world??? In a modern bank!!!) There are 10+ people in the queue, I'm standing at the checkout, 1 hour has passed, there is zero shift... they go to the cashier mainly who issues / repays the loan through consultants. On the currency exchange issue, the movement is minimal! People are unhappy, many leave without waiting in line.
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1
September 28, 2023
Young, very nice girls work.
They opened an account very quickly, they prompted everything.
I was most satisfied with the work of this department, I recommend it.
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1
March 7, 2023
I've always had a good opinion of this bank, but I haven't used their services for several years. Now it was necessary to issue a card there, the card comes in the mail in an envelope. The envelope came sealed with duct tape, with a pen by mail workers it says "Received in damaged condition." I ask the bank where the guarantee is now that my data has not fallen into the hands of fraudsters. Silence, they can only offer to block and issue a reissue. I say that I want to pick up the card at the branch so that the situation does not happen again. So, you can pick up a card at a bank branch only for 30 BYN!!! And for free only by mail! And if the envelope comes opened again? Will we send them indefinitely? It looks like a banal customer scam. Customer orientation is clearly not about this bank, I do not advise you to go there.
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8
September 21, 2024
Very good service. Anna worked with me - she explained everything and answered all the questions
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August 26, 2021
We visited a bank coffee shop)
There was a pretty big queue, but thanks to the Mega comfortable chairs and tables with charging, time flew by quickly, and it's incredibly pleasant, there is no languid mood from waiting in line
Of course, due to the presence of a coffee shop in the part where the service is carried out, it is quite noisy and some kind of transparent glass partition is missing. Because anyone comes to the coffee shop, and children, and teenagers, and anyone.
The girl was serving, and instead of the standard approach on an uncomfortable chair, you are sitting in a very cool chair and a bank employee as well, which creates a rather pleasant atmosphere. This is a big plus for the bank
It was a pleasure to visit
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3
January 17, 2024
We did not approve the application for an installment of 370 rubles at 0.1% per annum, but we will easily give you 2500r at 16 percent - by the way, it has already been approved in advance, you only need to sign at the office. Thanks for the service, but no. I don't like that at all.
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2
November 14, 2022
Very polite and professional staff. There are many different banks around, but their offices are half-empty. Alfa Bank always has a lot of people, but a well-organized electronic queue and ... a popular coffee shop, which is located right in the bank's office, helps.
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2
February 24, 2024
Recently, ATMs have often stopped working
Namely, the service of replenishing the card in cash
It's not the right time every time
We have to look for other nearby ones
Please fix it
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1
November 13, 2024
A bank is like a bank. I came to make a map and made a map.
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1