The only branch of Alfa Bank that is open until 20:00 and on Saturdays. Very convenient location and work schedule. There is always a good exchange rate. It was necessary to pay for the purchase and transfer the money to the account of the legal entity. I arrived at lunch, but I didn't have time to pay because of the large number of customers. I had to visit the bank in the evening. The bank's employee, Yuri, provided competent advice on the bank's services and the transfer fee charged, and provided assistance in transferring funds. Thanks to him!!!
I would like to ask the bank's management to increase the number of employees working with clients in the hall. There are only three of them! They are well done, they work quickly and competently, but there are three employees for such a branch in the center of Minsk (there are many shopping centers and administrative buildings nearby) It's very small. You're losing customers! Many people just leave after seeing 10-15 people in line.
The place is clean, cozy, the staff is polite, competent, works as diligently and quickly as possible. Perhaps this is one of the advantages.
Among the disadvantages, there are huge queues all the time, too few employees, many customers leave without waiting for their turn, you can only carry out currency transactions here quickly, I recommend setting aside at least half a day for all others.
I want to share my service history in this "miracle" bank. At one point, I needed to make an account statement in $ to open a visa. They did it for free at another bank, here it costs 10 rubles. OK, when I came to the bank, I was advised to open a FREE card, WITHOUT COMMISSION AND REMUNERATION (according to the consultant). They made a release, charged 10 rubles for it. OK. Then, by some miracle, after 2 weeks, the REWARD was deducted from the card, which was supposed to be closed and free. We couldn't do anything on the phone, so we had to go to the bank. They said it was a technical glitch and promised to refund the money. OK, what was my surprise when they returned 10 kopecks less. I understand that the amount is ridiculous, but the fact that, first of all, the bank is a joint. Secondly, they returned less than they withdrew. All desire to have accounts and be serviced here has disappeared.