Alfa-Bank
Directions
Ploshcha Francishka Bagushevicha
770 m
2nd Rozy Liuksiemburg Lane
115 m
Information verified by owner
Similar places nearby
70 reviews
June 28, 2023
Greatest bank
June 17
I came running to replenish the Alfa-bank card. I do not have a physical card, only online and, accordingly, replenishment via paypal.
According to the classics, "Hello, I want to replenish the card" I take out my phone and put it to the terminal, to which they tell me, "How do you imagine replenishing the card without a physical card and without money?"
And why did this employee decide that I don't have money 🤡
Well, if I didn't have the money, I wouldn't have come to top up my card 😃
I say, "Well, on the phone, contactless"
To which they respond: (not an exact statement, but the format is the same) "It doesn't work that way"
Well, without a "goodbye" and a polite tone in general, they did not continue working with me.
And BSB bank has such a method of replenishment if you do not have a physical card with you.
It will be great, Alfa-Bank, if you introduce such a function into your cash registers, and it would be nice to teach employees a polite ton, after all, they do not work at the bazaar, even they can talk there.
I had no idea that you didn't have one, I thought that you were also keeping up with the times.
And the ATM that stands here also does not have the function "top up your account.
See original · Русский
2
August 22
in general, the branch is good. Only when a certain Merkulova is not an employee there. A boorish and incompetent employee. I served ONE client for 30 minutes. one. The exchange point, damn it. I waited quietly with a one-year-old child in line. To the question "excuse me, but how long will this operation last?" she barked, "Yes, for a LONG TIME! How do I know 5 minutes, 10 or 30??!" and so on.
See original · Русский