Aleksandriya gostinitsa Aleksandriyskoye
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Contacts
+375 22 397-50-10
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Business hours
24 hours
Directions
Александрия
790 m
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62 reviews
October 6, 2024
On the fifth of October, we wanted to book a room here. Starting at 17:00, the reception was called, but no one picked up the phone. Around 19 o'clock, the phone was finally picked up. The administrator, without introducing herself, did not provide any real information about the housing fund. We asked to find out more precisely and said we would call you back. As a result, no matter how many times we did not call, silence answered. After a while, she finally picked up the phone, and we asked her to introduce herself. Veronica, that was the name of this wonderful administrator. She did not confirm the reservation for the room to us as a result. We asked to know if we could have dinner at the restaurant upon arrival. The receptionist hung up the phone and for a long time we could not get through again. When, by some miracle, we got through, some other madam picked up the phone. And she also introduced herself as Veronica. Although it was clear from the voice that it wasn't her. In a very rude way, in a boorish way, this person was having a conversation with us. Later, we called back again, as we did not receive any intelligible information. Again, the strange woman picked up the phone and called the bartender. We have no complaints about the bartender. She explained everything about the menu and service. At 23:00, we still got through to the reception... And, lo and behold, the receptionist picked up the phone. We said that such an attitude towards the guests is not acceptable. To which she began to be hysterical, rude, refused to give her full name. In general, our weekend is ruined. Tired, we had to drive an extra 30 km to Orsha and stay in another hotel there.
I demand that the management of the Alexandria Hotel understand this situation and take a more responsible attitude to the selection of staff. Such an attitude is unacceptable, it does not fit into any framework. Figure it out as soon as possible.
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2
December 16, 2024
We stayed in a double room at the hotel.The staff is very polite.The room is clean and cozy.There is a cafe where they ordered tomorrow.And we were very surprised by the low price.Pancakes and coffee were made for us.I recommend
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1
September 2, 2024
Everything is good: cleanliness, staff, accessibility, and location. The only thing I didn't like was that choosing an air-conditioned room with an appropriate price, in fact, the air conditioner is not something that does not cool - it just blows warm air. This is at a temperature outside the window of + 30. It is not clear: what is the money for then?
See original · Русский