It's a terrible hotel. From the street and at the reception it is not possible to appreciate the horror that is happening in the rooms! We often travel with our family and are not moody, but here I'm sorry, I DON'T recommend using the word at all! It is not clear which 4 stars we are talking about at all. We were passing through the city, arrived at night and since our reservation was unfortunately taken off at another hotel (more on this separately), we had to urgently look for a room, calling more than one hotel and not finding a free room, of course we were glad when we heard from the administrator that there was a free room. According to the photos on the website and in the catalog that the administrator showed us, everything is decent. The key was given after payment (by the way, it is indicated at the reception that money is not returned after payment), probably this should have alerted us, but since we were very tired, vigilance had already fallen off. When we went up to the room, we were horrified: the entrance door, the walls, the ceiling are all in some holes, the cabinets are broken, I am generally silent about the bathroom and toilet. Plus, the bed linen is not fresh!!! The only thing that was clean were the towels. I had to put them on pillows and cover myself with my blankets, since we carry our own in the car. Once again, I do NOT recommend this hotel to travelers!!
Very dirty old and shabby rooms with traces of intimate pleasures, dirty towels with traces of calla or other organic stains!! Characteristically, the TV and air conditioning are working!
The hall is spacious, the hotel is attached to the restaurant, the price is reasonable, the service is average, the dishes are not very good, they used to cook better, the administrator is a good person, but the appearance....
You can spend one night. I booked a room for 3 people. The room turned out to have a double bed and a sofa not folding and the only set of pastel linen. They asked for more underwear, they said for an additional fee. They asked for a warm blanket, brought one for three. Shabby foresters with a leaky carpet are waiting for someone to break their neck on them (
We arrived at night, we were settled, not expensive at all - 12000 tenge for three, for half a day (a great opportunity to take a room for half a day). The room has everything you need, a refrigerator, glasses for water, a kettle. A great option for those who are traveling through) thank you!
The sauna is covered in mold, everything is not working, everything is so dirty, there is no ventilation. In short, a dead Sauna is not recommended to anyone
I didn't like it.It was the first and last time. A very noisy dirty hotel and an unpleasant smell.And in addition, dear, I was shocked for 16 thousand a day😳😳😳
We arrived in Kostanay at night, we needed a hotel. The receptionist at the reception helped with the check-in (we did not have tenge, but we were settled anyway). In the morning, we changed Russian rubles to the local currency and paid off the "debt") the rooms are ordinary, suitable for those who just want to spend the night. There is a dining room nearby, you can also call a taxi at the reception. In general, it's not bad. The only thing that spoils the impression is the mold in the hallway. In one place, but everything is great :)
We were with the children in the sauna, the steam room is good, but the recreation areas are not very good, the water flows on the floor, in general everything is fine
The place is not bad. The room cost me 7000, with a double bed and a TV. To be honest, the room matches the price. There was no shower stall door, there was not even a curtain, although this is a small thing. But the hot water turned on without any problems even at three o'clock in the morning - and even in expensive hotels you sometimes have to flush the water for a long time to get it hot. The mattress is old, the springs are already pressing on the body, although they have not yet completely come out. But the beds in all rooms are double. There is no breakfast, but for a nominal fee, an electric kettle, tea, sugar, a spoon and a mug will be brought to the room. WiFi is present, nothing special, everything is like everywhere else - very fast at night (when everyone is asleep) and during the day (when everyone is at work), but in the evenings the speed sinks to a completely uncomfortable level. There is a refrigerator with drinks and all sorts of chocolates at the reception, although the prices are not store-bought, they are not terrifying, you can take them. Right in the same building, either a sauna or a sauna, so going up the stairs to your room, on the second floor level you can feel a strong "wooden" aroma, like in a village bathhouse. The staff is friendly and friendly. I would stay there again, but I will choose a room with a shower curtain.
Everything is normal, the staff is polite, and this is the main thing. I think if everything in the hotel was top class, and the staff was boorish, then the whole impression would be down the drain. The rooms are spacious, the beds are big! There is hot water! In general, everything you need is what you need! The price is reasonable, which is very pleasing! I recommend it! 👍😊
It's cold and noisy because of the sauna. On the mattress, the springs dig into the body, there are no doors in the shower, the administrators have already told the owners, but they do nothing. So we don't recommend it.