Aquamarine Family Club
654 reviews
May 2, 2022
We just returned from the hotel, spent several nights there. I agree that this option is a very, very good option for Abkhazia. New hotel, nice design, personally I liked the food and service in the restaurant. There are points that need to be improved in terms of communication with guests, of course. But the view from the window was very disappointing, they paid specifically for it, but right in front of your nose is a huge construction site, right behind the pool and to the sea: everything is scattered, garbage and wastelands on both sides of the hotel. In this case, the sea itself does not save, it is a minus
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3
September 20, 2023
This is probably the best family hotel in Abkhazia. All inclusive, children's pool, kids club. Basik is warm, swim at least in the evening.
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November 14, 2022
I was at the hotel at the end of October. The weather is warm. But the sea is cold, so the warm pool was extremely popular.
The staff is very friendly, the rooms are cleaned every day and linen is changed every 3 days.
The buffet is optimal and allows everyone to eat (3 meats, 3 side dishes, 3 salads, etc.).
There is a children's club with cool animators on site.
I'm thinking of going again
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November 28, 2024
My favorite hotel is beautiful both in summer and autumn)
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1
August 10, 2022
We were in 2020. in December. I really liked everything. Cleanliness of the rooms and the lobby. Clean, nice in the cafe. We had only breakfast, delicious, quite varied. The territory is not large, but well-groomed, heated, clean pool, I swam in December! The hotel is located at the end of Gagra, near the market, taxi stops and public transport. The staff is very responsive and efficient, friendly. Such a small hotel of the European type. There are few of them in Abkhazia. The sea, a minute out of the room and you're on the beach.
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9
September 6, 2021
The new building of the hotel. The interior is clean and the design is original. It is located close to the sea, its own beach and sun beds. The beach is clean. Heated water in the pool, there is a children's animation. There was no drinking water in the room, the cooler was on the 1st floor, this is generally not significant, but it is not convenient to run every time. I liked everything in the restaurant. You can pay for the room with a bank card (contactless payments do not work).
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4
May 10, 2022
A great, cozy , clean European-level hotel with a variety of meals , friendly staff , super animation for kids of all ages , heated swimming pool , thank you for a great stay , I recommend it to everyone
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May 28, 2021
A cool hotel, everything is fine in it) excellent food, stylish interior, everything is clean, new. And what gorgeous views there are from the window, we had a view of the mountains and the sea))) there is an excellent warm swimming pool on the territory, the sea is very close to its equipped beach. Wi-Fi in all areas, including the sea. Helpful staff, friendly girls at the reception, very good room cleaning. I will be happy to return, if there are places, they sell out very quickly!
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August 4, 2023
I'll start with the cons
- BEDBUGS!!!!! The first room provided to us had bedbugs. They were discovered accidentally on the second night in the soft headrest of the bed. They moved in silence. Bedbugs are not cockroaches. There was no one in the other room. They didn't even apologize!
- There are construction sites and vacant lots around. Gagra city center is 20 minutes away by taxi.
- The shower sometimes worked, sometimes not. The water temperature is different. But not the way you need it.
Positive
- The sea is nearby. There were enough sun beds and umbrellas for everyone.
If you only need the sea and the sun, then you are here. Everything else doesn't match the five stars.
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9
July 24, 2022
We are resting at the hotel at the moment. This is the first and, I think, the last acquaintance with Abkhazia. As for the hotel, the location is on the outskirts away from all the hotels and the promenade. To get to the embankment, you need to walk along the shore through a real "garbage dump" for 20 minutes. The food is not bad, but, for example, there is a toaster, but there is no bread for toast. Apparently, you need to bring it with you. There is a problem with the water in the hotel. During the 5 days of our stay, 2 of them came from the beach and could not wash because there was no water. Once we waited 15 minutes, the 2nd time about 40 minutes with a soapy head. Swimming pools are being built on the territory of the hotel, which means that there are options for views from the rooms 1) to the mountains and abandoned unfinished buildings 2) to an unequipped parking lot 3) sea view (which costs more!!!) and to the construction of swimming pools!!! It is unclear why these rooms are more expensive then. No one warns about this construction site, that is, it was a "surprise". Next, in my opinion, the most important thing is the ROTOVIRUS, from which it is impossible to protect yourself. When we were driving here, we were aware of this problem from the reviews, we started taking pills in advance, but even this did not save us. On the 2nd day of the stay, a 12-year-old child, on the 3rd, on the 4th, the daughter of our friends and so on. And in a severe form. I couldn't get up at all for a day. Constant vomiting and other "delights" of this disease. I conclude that since the hotel does not take measures, it means it is convenient for him. People drop out of the diet for several days, and then another diet for about a week. Our friends couldn't stand it and Bali had to leave here for a decent hotel, unlike this one in Sochi. In general, the rest here turned into a real nightmare. If you want to ruin your vacation, come here....
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13
September 5, 2023
The service is excellent, the rooms are clean and beautiful, the sea is 10 steps away, delicious and varied food, but we all got an intestinal infection....
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August 20, 2021
We had a great family vacation in January, 2021. The hotel is clean enough, the equipment and contents of the room (we had a two-room suite with access to a large balcony, pool and sea views) - satisfied, service : room cleaning, meals - 4. Three meals a day are included in the price.. - however, we only had breakfast: the range of dishes, in my opinion, is not diverse enough… Lunch and dinner were preferred "on the road"... In fact, we stayed at the hotel only at night - we took the opportunity to travel around Adygea (New Athos, Lake Ritsa and ..), by the way, we rented a taxi (with a guide) through the reception for the whole day (the price is democratic compared to Moscow).
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7
June 9, 2022
The hotel is just great. The restaurant is a buffet. The food is very tasty. The rooms are cleaned every day. The rooms have bathrobes, slippers, and pool towels. The staff is friendly. There is a children's club with animators.
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May 22, 2022
Nice place, delicious cuisine, clean rooms. The hotel is quiet, peaceful for a family holiday. The warm pool is about 1.5 m deep. It's a pity there is no room service, after all, the hotel has 4 stars.
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October 6, 2021
Great hotel! Good staff, clean, stylish and tasteful rooms, you can swim in the pool in winter, the water is 30 degrees! Very gentrified area and beach ) there is a bar on the beach and coffee even with alternative milk, this is important! Sweden's table is not very diverse, but everything is very tasty, at home! There is even animation!)
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August 11, 2022
Add friendliness and customer orientation to the service staff, especially at the beach bar and at the reception.
The food is at a good level, very good.
The rooms are just a fairy tale. Spacious and clean.
Wait for next year 😉
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September 19, 2024
A great place for a family vacation.
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1
July 28, 2022
excellent breakfasts, there is its own territory. there are a lot of interesting things for children, there is animation, there is a swimming pool. There is a private beach. The room is clean. good location
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January 29, 2022
It was December 12 , 2021 . We had a great time. The room is two-room. Everything is a supper. A children's room with animators, where the children had a great time. A buffet for all tastes. Everything is fresh and delicious. There is a friendly girl at the reception. Thank you all so much for the rest!!!
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May 19, 2024
Everything is fine, but you can hear everything behind the wall, even when you sneezed, the neighbors said - be healthy, in response - thank you neighbors 🤣
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November 11, 2023
A wonderful place for parents with children.
Wonderful animators take on our children, occupying them at least all day!
Parents can relax a little.
Safe territory.
Theeeeep pool!
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May 21, 2022
A pleasant hotel, very good breakfasts, which were included in the room rate. Excellent animation and animators for children and adults. Friendly and helpful staff. In general, I highly recommend this hotel to those who are going to Gagra.
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November 18, 2022
This is a great hotel, we are just delighted with everything! It's delicious, fun, the children have something to do, the heated pool is just a cannon, we had a great rest despite the off-season!
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3
August 4, 2022
Positive: spacious rooms, stable Internet, sun beds and umbrellas on the beach are always available for guests.
Cons: total rotovirus (was poisoned on the second day, ate only at the hotel), music in the beach bar screams until midnight and goes in a circle, construction on the territory and garbage outside the territory.
Conclusion: alas, it did not meet expectations.
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5
3
June 21, 2021
The best hotel in Gagra in my opinion. Modern, comfortable, cozy, good cuisine and an excellent children's complex. The location is on the shore, there is no one nearby. Dolphins came every day. The city market is about 10 minutes on foot, there is a lot of everything for every taste: fruits, cheeses, sausages and oriental sweets, as well as all sorts of little things and things. It is better not to take wine on tap!!!
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June 11, 2022
The food is delicious, the rooms are clean, the staff is friendly, the pool is warm.
The beach is so-so, there are vacant lots around the hotel, there is no embankment. You can't walk anywhere.
In general, I would give a rating of 3/5, but looking at the rest in Abkhazia, I boldly give 4/5. It feels like the two best hotels in Gagra are this one and AMRA.
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December 23, 2021
Of the advantages:
* the first line to the sea
* cozy interior
* your own beach
* good staff
* delicious food
* separate building for children
* near the market
* Sea or mountain view
Disadvantages:
* almost on the outskirts
* the road to the market leads through a garbage dump. Ambergris is strong - it is better to enter from the coastline
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June 16, 2023
We were with my family in May. This is the second time. The first time was 4 years ago. The dynamics are for the better. We opened 2 more pools, one for kids. They are building a spa area. The playground for children is super. Cleanliness and comfort everywhere. The food is very good. Free wine in the evening. Live music every evening. I really like to relax there.
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5
January 31, 2022
The hotel is located on the first line. We lived on the 3rd floor, went out on a cozy balcony to breathe the sea air. The room is large and fully corresponds to the picture and description.The equipment is working, the water is hot, there is wi-fi, everything is fine. We cleaned every day, the linen is fresh, the kitchen at the hotel is normal, but there is no possibility to take only breakfast (the room is booked for full board) and it is not very convenient, because we basically only had breakfast and had dinner once.
BUT THERE IS A BIG "BUT" if you are going to Abkhazia (Gagra), stock up on drugs for the intestines, almost everyone is sick with rotavirus!!!
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1
November 26, 2022
I booked a room for 4 days, 18700 came out with a discount. They asked for an advance payment of 5700. I sent 6000 rubles. Arriving at the hotel, we were very upset. The hotel itself is a maximum of three and one with a minus. It's still a long way to 4 stars as they set themselves. The location does not match the price category. Firstly, it is at the very end of the city, in some slum where there are reeds and a stand around. Secondly, a room with a very modest renovation and cheap painting. We didn't want to stay, but it became a pity for the prepayment, which by the way is not returned, we decided to spend one night here.
But the caveat is that a day costs 4700 and the difference with the prepayment is not refundable. A large + hotel that took into account the request, bought a toilet rim for the child. And we were in touch when needed. The staff is very polite, they reacted to all our whims patiently and politely. In general, it will be a great place when everything is put in order. But still the area is not worth the money.
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August 11, 2021
Our favorite Aquamarine Hotel! We love him body and soul. There is everything for a good rest: friendly staff, comfortable rooms, delicious and varied food, super animation for adults and children, a swimming pool with warm water, 2 bars, a private beach, sea and mountains. We are coming here for the second time and every time we do not want to leave at all.
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May 16, 2023
we rested with our family for the second time in this hotel and that time, that this time, everything is at the highest level, starting with the room and ending with an excellent team of animators (thanks to them separately)
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3
June 25, 2023
The rooms are beautiful, the territory is landscaped, the staff is polite. But the music on the territory is absolutely extinguished, deranged remixes of normal compositions and at excessive volume
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1
May 25, 2022
We had a rest in Aquamarine in the middle of May, we were unlucky with the weather, it was rainy and cool, but this did not spoil our mood, because the hotel is wonderful. There were 3 families of us and everyone was very happy with the rest. Everything in the hotel is excellent, the rooms are spacious and they have everything you need, I was pleased with the presence of a folding dryer, a powerful hair dryer, not fixed in the bathroom, you can use it wherever convenient. The food is delicious and quite varied, they did not have time to get hungry between meals🙂 The kids' club and animators👏, the kids really liked it, the rich program, and the palm reward system are beyond praise, unites both adults and children, everyone tries to earn more of them😄 The pool was hot, in cold weather a big plus. Because the hotel is located on the outskirts of Novaya Gagra, there is not much to go and see, but for 50 rubles per person a taxi will take you anywhere in Gagra.
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3
December 31, 2023
A cool hotel where they pay attention to details. Delicious food, great kids club
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September 29, 2022
Everything in this hotel is good. We have been staying at this hotel for the 3rd time in 2 years. Everything is fine. But! The girls at the reception are sooo impolite, they don't care if you arrived or left, they won't even say goodbye normally. The reception is not open 24 hours a day. One night at 2 o'clock there was loud music near the hotel, I went to complain to the reception to take action, but no one was there, but if I had to call an ambulance...??? or another emergency situation, it is unclear how to act, the reception did not answer the phone either. But the most unpleasant moment was when on the day of departure at 12:05, when we were actually ready to take our things out of the room, we received a call from the reception and were told in an indelicate tone that the check-out was "at 12:00", like, well, we still haven't left the room (feeling such that at 12:00 you become not a guest, but an outsider and you need to be put out as soon as possible). You can do this more delicately and with a smile in your voice, especially with the person who chose their hotel for the 3rd time for a vacation. Everything else is very good, the workers on the beach are very helpful, we were with a baby. Food/animation - everything is fine. The girls at the reception need to be changed, they have been working there for years, and clearly do not know what the service sector is!
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4
May 25, 2022
A great place for a family holiday, a heated swimming pool, a clean beach, clean rooms, excellent staff, special thanks to the animators will not let you get bored.I really like it.
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June 21, 2023
A cool hotel.It was my first time in it.I liked it very much.even the name of the top. it's true that once there was a thunderstorm and the pool with cold water turned green.and I think we are very lucky. There were two hotels on our vacation.I was the first one to run for the cake, but I was the second in line. A cool hotel.
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December 29, 2021
I had a rest with a girl, the kitchen is excellent, the staff is polite, the rooms are clean. We had a rest in November - we were very pleased with the heated pool. There is a special room for children with cartoons, toys and animators. There are very few people at this time)
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April 23, 2021
I rarely give 5 points, but the hotel deserves them. A small but carefully thought-out family-friendly hotel. Designer renovation, heated swimming pool, excellent cuisine and high-quality service leave a very pleasant impression.
I also want to write about animation separately. It is not only for children but also for adults, which makes evenings, and even nights long (they really played until three in the morning), absolutely not boring and bright.
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March 28, 2023
It's the second time I've been here with the kids. I like it very much.
A warm swimming pool. children's playroom (in the form of a house). Now a chorus of frogs is yelling outside the window, and we thought geese.
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July 18, 2022
Overall a good hotel, vacationed in July 2022 (all inclusive). I will highlight minor shoals that the hotel management may take into account:
1. Instead of the volleyball court in the photo, a second pool is being made. It's great, but the hotel is full of children, and there's not even a semblance of a fence. Safety precautions are at zero during construction work. Are you waiting for your first child or a drunken guest in the dark at night?
2. At first, my daughter, and then I, were severely injured and spent 1 day hugging the toilet. I don't know what to sin, but we ate in those days, only at the hotel. I think it's not washed vegetables, but it's guesswork. I have heard that this is the norm for Abkhazia.
3. There is a lack of such banal convenience as ordering food and drinks in the room. Does the hotel not want to make money on this at all? I was doubly surprised when I went to a bar late in the evening, where many guests were resting, music was playing and I wanted to order food with me to my room, I heard in response: "damn, I'm sorry, the kitchen is closed. Our cooks are like that...Well, we decided to end the working day now." At the same time, the waiter was surprised himself. Just like that, someone in the kitchen wanted to.
4. Please consider the owner of the hotel, such a banal convenience for guests as the exit of guests to the city. Now, with a stroller and a child, this is simply not possible, all roads are a broken primer (sandy porridge), you cannot walk in a stroller. We tried it from the embankment and from the market, abandoned this idea and later called a taxi.
Otherwise, it is a very pleasant hotel, rooms, cleaning, kitchen, polite attitude, good animators, children's room, swimming pool...
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April 8, 2022
A lovely hotel with good food, heated pool and designer rooms. Excellent service, respect for the hotel management. An unexpectedly high level for the region. I recommend it!
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January 9, 2023
Excellent hotel, very friendly staff) pleased with the warm pool and proximity to the sea😍👍
There is also a very tasty buffet🔥😋
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3
April 24, 2023
A great hotel for those who come with children, but adults will not get bored either. Animators entertain everyone!!! We will definitely come again 👍
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3
December 10, 2022
We had a rest in November. Wonderful hotel, excellent food, cozy rooms, helpful staff. I liked absolutely everything! Thanks!!!
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May 30, 2022
A great, modern hotel. The rooms are cleaned every day.Friendly staff. Excellent cuisine, everything is always fresh (I would say homemade). Heated swimming pool.
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November 14, 2020
I wanted to write down a review.
We have been since October 19th .
This is an unexpected institution for Abkhazia.
Stylish, unusual, really beautiful and modern. The furniture is expensive in some places.
The kitchen surprised me even more- in addition to being delicious, there is also a very beautiful and very neat serving. It is very unusual for hotels - they are allowed to take food both to the room and on an excursion. They even offer their own containers.
One of the disadvantages for me is the lack of coffee. You can buy it from them.
The staff is very polite and cultured.
And the second disadvantage for us is the lack of animation. Children 10 - 15 years old are bored.
The pool is really warm, it really works until 22 or 23 (I don't remember exactly).(in many others, after 20 they are not allowed to use it)
The only thing is that it is small for the whole cast. If there are games or children fooling around, it is not possible to swim.
We are more satisfied with the rest. In addition, we were lucky with the weather + 26 in the afternoon.
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June 18, 2022
Excellent hotel, meals for 5, comfortable rooms, clean warm pool, good animation. There is a small shortage on the territory of a large swimming pool being completed, but this is not a hindrance.
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February 24, 2022
A super hotel! We were in March 2021, the hotel was empty and we were very lucky to enjoy the tranquility, tranquility and responsiveness)
Just a gorgeous suite on the 2nd floor with a huge terrace overlooking the sea!
The hotel is seasonal, so there are a lot of families with children in the season!
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