I chose the store based on ratings and reviews on the Online store and, unfortunately, I lost. I bought a Macbook with delivery to another city. All the details of the purchase were discussed with the manager by phone, namely: it was important that the device was not opened by anyone and did not have the Cyrillic engraving of the supplier. Obviously, the points are mutually exclusive. These nuances were discussed and clarified several times, all conversations were recorded on the store's side. The manager promised with three boxes and on warranty issues said that if anything, you won't have to go anywhere. The laptop was delivered the very next day — fine, but... no. The first thing that confused me was the lack of a branded seal on the film packaging. I immediately called the service to clarify this point. The service was surprised and suggested that the seal may be missing due to the region for which this device was manufactured. OK, I opened it… What was my surprise and disappointment when I saw that they sent a version with an engraving ... an incomprehensible font and a yellow color on a device created for aesthetic pleasure. Before ordering, I understood that this was possible, as well as the fact that you can't buy factory engraving these days, so the question of its absence was fundamental. Then an endless stream of calls with inquiries began. On the store's side, they eventually admitted a mistake when they listened to all the recordings, but refused to do anything on their own. They also refused to give the number of the head, I had to look for myself. They offered me to come on my own and exchange, guided by the paragraph of the law on consumer protection, which assumes independent delivery of goods weighing less than 5 kilograms, but ... I ordered, certain agreements were reached with the manager, and as a result I received not what was agreed upon. Why should I go? In general, initially the delivery was refused to me. A day or two later, I managed to contact the head, the result of the conversation with whom was an offer to deliver another laptop with some kind of his driver, and not a transport company. Moreover, the head took an hour to think and said that they would call me back. Half a day passed, and I called him again, but there was no answer. About 10 minutes later, the service called with such a "tempting" offer. Let me clarify that during phone conversations, I was constantly asked what was wrong with the laptop and why the engraving was an obstacle to use… For some reason, I had to make excuses for the store's mistake, God… Okay, I agreed to wait. The wait took a month with weekly calls from my side and negative responses from the service employee. Such things. A month later, I decided to go myself to close this issue and start using the thing I bought a long time ago. The first attempt to go ended with a long wait for a response that the laptop you need has already been sold and that you need to call in advance. The second attempt was a success, if you can call it a success. The question of the existence of "his driver" has remained a mystery. Customer orientation only works before the purchase, and then do what you want. They will meet you halfway, but only if you talk well and don't mention protecting your rights. What is the result? A month of stress, negative emotions and uncertainty until the last moment that the ill-fated laptop will be exchanged, because the store still needs to evaluate its appearance, you never know what I did with it during this time. By the way, at first there was another option with courier delivery, but the service employee said that the company was so-so, because there are no guarantees that I will not send a "brick". Very pleasant. You bought it, and it's your fault. In conclusion, I note that during this time other equipment was bought, but not in this store. If the situation had been resolved in the first few days, as it should be from a human point of view and from the point of view of responsibility for one's own mistake, then purchases here could be regular… But the way it is. Draw your own conclusions.

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Владислав Беринчик

Level 4 Local Expert

Like many here, I chose based on reviews from the online store. I bought a laptop with home delivery. The courier arrived on time, but did not demonstrate anything, etc., took the money and left, signing the warranty card. Next, a defect with the touchpad was discovered, I have friends with the same laptop models and there was no such defect. I came to the service, explained the situation and said about a replacement for a new laptop, or a refund, the employee said it was a trifle, etc. Sent to the service center for a week. After they called, they said the defect was not detected, although it is, respectively, I no longer expect a refund or replacement for a new device. I do not recommend this store to anyone, it would be possible to put zero, I would!

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Алина О.

Level 4 Local Expert

I rarely write reviews, but this case is simply absurd If it were possible to put a minus 5 stars, then I would be happy to do it Terrible store!!!! To be honest, I often buy equipment, especially in online stores, but I have never encountered such a disgusting service I found this store on an online store, ordered an Honor 9 tablet, promised delivery in a day, as a result, in fact, they said that they would be able to bring it only in two days, okay And then the trash started .... the courier called and asked to go down and pick up the order on the street (you never know if a person is in a hurry, I thought, a lot of orders, why refuse, we'll see everything faster and go), in the end, he just threw me a tablet and sped off, did not even wait until I signed the warranty card, did not I made sure that he delivered the whole thing and, in principle, that After unpacking it at home, and after all account registrations, when it became possible to watch the video, we found that there were just huge stripes on the entire screen, and not one ... I immediately call the courier, to which the answer is your problems, sorry, but marriage happens, call under warranty, I will not refund anything and I will not take the tablet. But it was Friday evening and the customer service department was not working, only on weekdays... I needed the tablet urgently for work, as a result, I had to wait three days for them to just answer the call about the fact that the marriage was delivered On Monday, their employee told me that these were my problems, that I did not detain the courier for the jacket and did not force him to look at the purchase with me. He told me to bring the tablet to the other side of the city and write a statement and maybe then they will send it for diagnosis to make sure that it was not me who broke or dropped it, and this is a marriage (he was not interested in the fact that the courier did not even check what he delivered, and that I had a video, almost once after unpacking, where these stripes were visible)....I was promised that it would take less than a week and that they would definitely call However, as a result, 10 days pass, no one calls, we called ourselves - to which we heard in a monotonous voice that -mdaaa, well, there is such a thing, they handed it over, well, come, write an application for a refund and maybe in a week they will be given to you ....... Conclusion: the most incompetent company and terrible service, a marriage was brought, they accused me of not accepting the goods the right way, and the courier was not to blame, then no one paid the expenses of the trip around the city, my time, they were in no hurry to diagnose their defective tablet, well, they did not deign to inform me that I can already return the money, they are considering the application for a week, they are waiting for the accounting department to accept ..... PS. They do not advise anyone to even come here and even more so to buy something here !!!! It took more than two weeks, and they returned the money, but I had to call them more than once.

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