Like many here, I chose based on reviews from the online store. I bought a laptop with home delivery. The courier arrived on time, but did not demonstrate anything, etc., took the money and left, signing the warranty card. Next, a defect with the touchpad was discovered, I have friends with the same laptop models and there was no such defect. I came to the service, explained the situation and said about a replacement for a new laptop, or a refund, the employee said it was a trifle, etc. Sent to the service center for a week. After they called, they said the defect was not detected, although it is, respectively, I no longer expect a refund or replacement for a new device. I do not recommend this store to anyone, it would be possible to put zero, I would!

See original · Русский

Show business's response

Андрей Янович

Level 4 Local Expert

I want to share my purchase history in this store! Like many in the reviews, I was led to an online assessment, before that I had never heard of the store, I was lured by the price, without thinking for a long time 06.01.2025 in the evening I placed an order for an Asus tuf gaming laptop through the website, the next day the manager called and agreed on delivery 08.01, the manager also warned that there would be no problems to adjust the delivery address, the delivery service called on the day of the order, after finding out the delivery time, I asked to change the address to the work address, which they did without any problems, for which they had a big plus, then, due to the fact that I had not heard of the store before, I decided to read reviews on Yandex, and was horrified.Has been configured already to cancel the order, like many in the reviews came courier, was asked to leave, stuck my laptop said the amount was going to go, to which I said that "I need to check the goods," he said, "you've got 14 days to check in"for I have given him a sharp answer, that the product I receive here and now, and to catch up with it not going but then he said "what do you see", upon hearing my answer to "what do I need, I will see the" safely pulled away and began to wait for the inspection of the goods(this is for those who write, do not give check, once your fault that does not insist on its right, strong wrangling and disputes in my situation was not from a human point know the courier, which is likely to breed and want to come home, but nevertheless courier relates to a third party) now with regards to the laptop, the box was not opened, attended by the factory seal ASUS (not opened) opened the laptop, chips, scratches etc not found checked the laptop model stated on the website with the model on the case - everything is OK, turned on,the settings in the BIOS together with the characteristics specified on the site, paid the courier and said goodbye,little mouse but which no gift was attached as stated on the website, the features on the website page, with a laptop is not indicated the presence of the factory Cyrillic alphabet on the keyboard, and when I went to the laptop, when comparing on the website I saw that in my model it is not that of course I was very upset, but in fact in laptop she was present, so I would like the staff corrected it, and taken into account. For the rest, I want to say that there are problems with all stores and service organizations, take the same 21st century, where if you encounter a service.... I can't get enough nerves, in conclusion, I want to say that marriage happens to all manufacturers, there is no store's fault here, you should not rely only on negative reviews, I made this conclusion for myself, I think that with subsequent purchases I will still trust this store.

See original · Русский

Show business's response

Алина О.

Level 4 Local Expert

I rarely write reviews, but this case is simply absurd If it were possible to put a minus 5 stars, then I would be happy to do it Terrible store!!!! To be honest, I often buy equipment, especially in online stores, but I have never encountered such a disgusting service I found this store on an online store, ordered an Honor 9 tablet, promised delivery in a day, as a result, in fact, they said that they would be able to bring it only in two days, okay And then the trash started .... the courier called and asked to go down and pick up the order on the street (you never know if a person is in a hurry, I thought, a lot of orders, why refuse, we'll see everything faster and go), in the end, he just threw me a tablet and sped off, did not even wait until I signed the warranty card, did not I made sure that he delivered the whole thing and, in principle, that After unpacking it at home, and after all account registrations, when it became possible to watch the video, we found that there were just huge stripes on the entire screen, and not one ... I immediately call the courier, to which the answer is your problems, sorry, but marriage happens, call under warranty, I will not refund anything and I will not take the tablet. But it was Friday evening and the customer service department was not working, only on weekdays... I needed the tablet urgently for work, as a result, I had to wait three days for them to just answer the call about the fact that the marriage was delivered On Monday, their employee told me that these were my problems, that I did not detain the courier for the jacket and did not force him to look at the purchase with me. He told me to bring the tablet to the other side of the city and write a statement and maybe then they will send it for diagnosis to make sure that it was not me who broke or dropped it, and this is a marriage (he was not interested in the fact that the courier did not even check what he delivered, and that I had a video, almost once after unpacking, where these stripes were visible)....I was promised that it would take less than a week and that they would definitely call However, as a result, 10 days pass, no one calls, we called ourselves - to which we heard in a monotonous voice that -mdaaa, well, there is such a thing, they handed it over, well, come, write an application for a refund and maybe in a week they will be given to you ....... Conclusion: the most incompetent company and terrible service, a marriage was brought, they accused me of not accepting the goods the right way, and the courier was not to blame, then no one paid the expenses of the trip around the city, my time, they were in no hurry to diagnose their defective tablet, well, they did not deign to inform me that I can already return the money, they are considering the application for a week, they are waiting for the accounting department to accept ..... PS. They do not advise anyone to even come here and even more so to buy something here !!!! It took more than two weeks, and they returned the money, but I had to call them more than once.

See original · Русский

Agroup

Add photo or video

News

Products and services

Address

Contacts

Business hours

Directions

Features

Similar places nearby

130 reviews