You wait for an electronic queue for an hour, then they open the key for you, go and sit at the checkout for another hour, they made an electronic queue for services, but there is no such queue at the checkout. Whoever wants to skip the queue there. Cashiers, instead of accepting people faster, sit chatting with other employees, doing their best work. In short, they opened the key for me and I sat at the cash register for an hour and paid for it. Then he returned with a key. The operator accepted my application to repair the gas meter and gave me another receipt to pay for. After the same situation, there is an hour queue at the checkout. In order to write one statement so that you can repair the meter, you need to get stuck in these state services for at least 3 hours. Make people's lives easier. Open 5-6 ticket offices there so that people don't hang around for hours. Or make it possible to pay for it all remotely.
A very convenient establishment that can solve everything here without leaving the building. That is, you can issue documents for the registration of various certificates licenses or passport permits, etc.
Maybe this is how you need to serve customers, the queues are long, you need to stand at the checkout for 2.3 hours, and the incompetence of the service staff... They need to learn..
I changed my old driver's license in 5 minutes. It took 5 minutes from paying at the checkout to getting the rights in hand. Thank you for your prompt response.