Aeroflot Russian Airlines
37 reviews
September 17, 2024
The most beloved airline!
Flight attendants in any class of service work at the highest level!
Even in economy class, the flight attendants are very kind and really do their job well, and try to do everything possible for a comfortable stay on board. A child with an allergy to honey nuts was able to arrange a dessert for tea without allergens and it was in economy class.
Provision of meals even on short-duration flights.
Possibility to order special meals on board. Gifts for children from the airline. Multimedia system for entertainment during the flight (various films, programs, cartoons, games, music).
There is also a very decent airline business lounge at Sheremetyevo Airport.
The business class on the new A-350 is simply amazing!
The service is at the highest level!
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1
September 20, 2024
Business class in Aeroflot is great! It's worth the money, very tasty food and comfortable chairs. During the flight, I always completely unfolded the chair and fell asleep.
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September 15, 2024
I would like to express special gratitude to the Stewards of flight SU 2127. We flew with them yesterday from Antalya to Moscow. Vitaly, Diana and Andrey, you brightened up our flight. With their jokes, a special approach to each passenger, this team not only worked out their flight, but showed the highest professionalism! Thank you very much!
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June 2, 2024
Russia's favorite airline, this is the option when you understand what you are paying for, your flight will be 99% completed on time, if delays happened more often it was not the airline's fault, but the arrival is still on time.I always order a special menu for children and myself, this is a very convenient option, for children they always give gifts on the way, I do not take any entertainment with me, the multi system always works,we watch movies, cartoons...We managed to see a lot in flight)))
There were many flight postponements during the pandemic, everything was always changed without problems and losses.
I try to use only Aeroflot whenever possible, the only drawback is that the price tag is not always humane.....
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1
October 17, 2024
Flight su2145. Antalya - Moscow from 17.10.24 disgusting cleaning, dirty seats, folding tables with leftovers, please note, I did not expect from Aeroflot
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July 15, 2023
We are flying as a family (2 adults and 2 children) from Antalya to Moscow. I bought it two weeks before the trip (!) seats on the plane. We have clearly chosen the places suitable for us with the most convenient seating for our family, taking into account the characteristics of the organisms of each of us. As a result, Aeroflot unilaterally changed the landing spots, which turned out to be actually in the tail near the toilet (two rows up). The representative of the airline did not even have the honor to come to the check-in desk to somehow resolve the issue. And standing with two small children until victory at the registration is a somewhat inadequate idea. At the same time, the only one who worked in this situation was the flight attendant on the plane itself, who somehow tried to fix the situation.
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1
August 28, 2024
We upgrade the class for money. We arrive at the boarding gate, and we are given old seats in the economy. They say the program is crashing. At the same time, there are free places in the business. Dear managers, go to work elsewhere if you can't create a booking system in so much time.
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November 21, 2024
A small airport without a crowd of people. I liked it more than in Antalya, where it's just like in an anthill
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1
May 7, 2024
I love Aeroflot employees in Antalya!
Special thanks to Olga! She is always on duty, always ready to help! Thanks
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3
July 21, 2023
I bought a ticket and checked in online on the Aeroflot website. I saw below an offer to purchase a ticket for Aeroexpress Sheremetyevo airport. I bought it.
When I arrived and came to the Aeroexpress turnstiles, I realized that I had not received an email with a ticket or SMS. An Aeroexpress employee told me to search on the Aeroflot website in my personal account. but!!! At that moment, the Aeroflot app and website were NOT WORKING!!!!! There were 5 minutes left before the train left, I had to leave urgently. I had to buy a new ticket for 500 rubles. Yes, the loss is small, but I wrote to Aeroflot support to get my money back for the ticket, which I COULD NOT use due to Aeroflot's fault. I have been sent unsubscriptions 2 times with a link to Aeroexpress! Allegedly, I need to contact Aeroexpress for a refund of the ticket, which I could not use due to the NON-WORKING Aeroflot WEBSITE and application! I think Aeroflot's reputation is not worth 500 rubles. And I was sure that the money would be returned to me on the first request. I have provided all the evidence: screenshots of the non-functioning Aeroflot website and a new ticket. But no, the "support" system is designed in such a way that appeals need to be written on the site, the answer comes by mail, but you can NOT answer by mail! You need to write a new appeal and explain everything again, because the support closes the previous question!
AEROFLOT, RETURN 500 RUBLES!!!! This IS MY MONEY!!!
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2
June 28, 2023
As always on top, the flight attendants were excellent. The only hard thing is to fly , because due to the forced situation of St. Petersburg Antalya , it takes almost 6 hours to fly . It's a shame that the A330 flies from Moscow and the 737-800 from St. Petersburg, since they traveled in business class, comfort cannot be compared. At 330, the chairs are laid out in a bed, which is oh so convenient for a 6 o'clock flight, but there is no need for this, and considering the night flight..... not at all the comfort you pay for in business class . But we hope for the best. Thank you for having the opportunity to fly with Aeroflot at all
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3
January 16, 2024
The best flight in my life is the newest 350 watermelon plane, a wonderful lunch was even given mushrooms and boiled pork. The entertainment system by selections works better than Yandex search
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June 11, 2024
Friendly staff, clean planes, delicious food. Departures without delay.
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June 25, 2023
I have not flown with this company, so the prices are always very high, but I was lucky here! 22.06 flight 801 Antalya-Nizhny Novgorod! That's it, super! And for breakfast they gave three menus to choose from.I took oatmeal with almonds, I've never eaten such delicious porridge! Would you like to know the recipe?) Thanks to the whole company and the chefs!
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1
December 27, 2024
Our flagship. The service is always better than our other companies. But I wish you to strive for the best.
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June 30, 2023
Reliable, comfortable. We fly only by Aeroflot planes. Pilots pick up and plant large SU like fluff. It is only by a signal in the cabin that we determine when the plane took off and when it landed.
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2
June 10, 2024
Excellent airline, very well fed.
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August 13, 2022
Disgusting attitude towards regular customers. We often fly with this airline. Faced with the following situation: the child is allergic to animals. We called the airline and asked them to take into account passengers at check-in (do not put passengers with animals in the adjacent rows). We received an answer that they can't help in any way, choose another type of transport. This is despite the fact that we flew with a large family, bought a whole row in advance, my husband has a gold card, and nevertheless, when asked to write a letter to Aeroflot employees in Antalya asking them to take into account that the child has an allergy, we were essentially answered "this is your problem and solve it yourself ..." at such a ticket price and by positioning Aeroflot as the best airline, such an attitude towards regular customers is unacceptable! Especially when it comes to the child's health!!!!
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16
March 3
A very comfortable airport
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July 3, 2022
A good airline. But there are also disadvantages.
1. We recently flew to Minsk. Water. Flight : SU-1314 SVO-MRV . The flight is overnight. The plane is 8 years old.
Because of some problem, the plane was delayed. We stood there for 40 minutes. Then the mechanics came and "kicked the wheels" And everything "worked."
2. People are sleeping. Suddenly, the lights turn on and sandwiches and drinks begin to be distributed. What's the point of waking people up and handing out some food? In this case, WINNING is better. Let people sleep better than shoving sandwiches into their mouths or bags through sleep. And otherwise everything is Good!
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3
January 22
Good company.
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1
August 6, 2023
We were flying Nizhny Novgorod - Antalya departure time on August 14-30 , August 4 , when the plane began to descend, suddenly jerked sharply down then sharply up, there were no messages from the pilot that we were going to the 2nd circle, many began to cry , the fear was strong.At least I warned you that we are going to the second round , the flight attendant service is 5 points
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1
June 4, 2023
A good airline. Only once was there a flight delay from Antalya. The commander and crew apologized several times.
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August 24, 2022
Great prices."..And why not? From Antalya to Kaliningrad 250t.r for a family of 4 people.....Let's get millions at once and that it would be possible to get a loan. Where did this cost come from
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2
January 22
Normally
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July 21, 2021
Image is nothing, money is everything. We bought tickets to Turkey, regular service, comfort plus. We changed the board with a large number of seats. They don't care that 25% bought tickets that cost 2 times more than economy and flew economy. As a result, the board was filled to 70%. I never thought that Aeroflot would slip to such a level.
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3
June 16, 2023
To go through passport control and stand at a closed plane, well, such a thing
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2
October 14, 2023
Great airline!
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October 22, 2023
Comfortable flights, well-fed.
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October 16, 2022
Thanks to the representative of Aeroflot in Antalya (flight SU2147 14.10.22)!
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3
February 6, 2021
a company that does not care about its customers, for them passengers from the economy are garbage, I do not categorically recommend this carrier!
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3
March 10, 2021
Good organization , but I couldn 't get through , no one answers the Turkish phone numbers , apparently they are very busy .
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1
September 3, 2019
I would like to express my gratitude to the crew of flight SU2142. Bravo Aeroflot!!! As always on top!!!
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5
1
December 3, 2019
I put the grade 1 by accident. I really love and appreciate Aeroflot and I use it all the time.
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2
June 25, 2021
the official website does not load into the tablet.
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1
May 24, 2020
The Antalya office of Aeroflot is professional.
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4
February 15, 2020
Good company. Serious.
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